Évaluations des clients Johnson Equipment Rental LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Johnson Equipment Rental LLC

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Robert H. le

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Le client n'a pas laissé de commentaire.

Erica D. le

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Le client n'a pas laissé de commentaire.

nakeya T. le

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Le client n'a pas laissé de commentaire.

Connie M. le

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A trailer jack would have been nice. Luckily the employee was super nice and helped lift the trailer to attach to my truck.

Donald D. le

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Le client n'a pas laissé de commentaire.

Elizabeth M. le

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Le client n'a pas laissé de commentaire.

Carl L. le

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I thought everything went very smooth. Good location. Smooth transaction.

chris A. le

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Le client n'a pas laissé de commentaire.

Dan F. le

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Simplify the check-in and reservation process.

Michael F. le

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It seems that the location was short on staff, only one person working. Rented trailer for about 3 hours and returned to find no one there, followed the afterhours return procedure and it wasn't checked in until the following morning. Spoke with customer service and he contradicting tone wasn't taken very well on my end.

Ingrid D. le

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Le client n'a pas laissé de commentaire.

sherry C. le

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Le client n'a pas laissé de commentaire.

Roger T. le

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Right turn signal wasn’t working when picked up Agent offered no help just said it was working when inspected. After leaving location I was able to fix loose bulb I rented 12 moving pads was only given 6 Then I was charged $20 because the 6 pads were not folded Will never rent from this location and will be sure no one I know does either I have rented from Uhaul for years and have never had this poor of service

steve S. le

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I had to wait from noon to 12;45 for the attendant to get back from lunch? You should note on your website that you close from noon to 1 for lunch. Basicly I feel like you don't give a shit about my time. I wont be back unless I have to. No apology or anything when he got back for making us wait.

Lisa M. le

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When we went to return the truck, the door was locked with a note that said "out to lunch be back shortly". This is why the parking lot had four other cars waiting with us. The other people left after waiting ten minutes. We waited ten more minutes and decided to call the number on the note to see when they would be returning to the store. He replied he would be back in a few minutes. We've never experienced anything like this before. A business shuts down for lunch! Another first on the list of " Are You Serious?".

Matthew S. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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Le client n'a pas laissé de commentaire.

Nancy B. le

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I was Overcharged and no reply was given when I emailed the issue. My daughter had to hit the seat belt lock hard just to get it to work. I will not use uhaul again. It is veRy unprofessional not to reply to a customer complaint about being overcharged. You can’t just add whatever you want to someone’s bill.

Donald D. le

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Le client n'a pas laissé de commentaire.

Naresh K. le

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Great Service! Thanks ??

Andrew T. le

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Le client n'a pas laissé de commentaire.

Tammy P. le

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Send them too the location I was at? Excellent customer service!

Scott M. le

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Le client n'a pas laissé de commentaire.

Thomas L. le

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The truck had leaves all over the cab. The app would not recognize the location and therefore not let me rent the truck through the app. The place was locked when I went to return the truck. So I couldn't return via the app, see location issue. So I locked the truck and put the keys in the lockbox. About 10 minutes later the owner unlocked the door, I told him about the truck. He said he would take care of it. Took him 4 days to check it in, charged me for an extra day and cleaning fee. After correcting that through a 30 minute phonecall my pending transaction on my credit card is an $87 charge instead of an $82 credit. Worst truck rental of my 22 years renting trucks.

Carl D. le

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Get updated on the pick up location! Other than that excellent service!!!

John B. le

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nothing comes to mind

David B. le

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Le client n'a pas laissé de commentaire.

Nathan H. le

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Terrible. I got slapped with a massive $75 missing equipment charge for equipment I never got. Plus, I had to fill the truck with my own money and was not reimbursed for it.

Jon J. le

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Le client n'a pas laissé de commentaire.

Julie B. le

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Le client n'a pas laissé de commentaire.

robert T. le

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Le client n'a pas laissé de commentaire.

Brittney W. le

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Le client n'a pas laissé de commentaire.

Eduardo L. le

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Everything is done, excellent work

Doug S. le

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Le client n'a pas laissé de commentaire.

Roberta K. le

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Le client n'a pas laissé de commentaire.

Mark K. le

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Le client n'a pas laissé de commentaire.

lori G. le

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Staff was unfriendly

Jennifer O. le

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There was no windshield wiper fluid. We needed to extended time they allowed us as long as I called.

Sarah N. le

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Le client n'a pas laissé de commentaire.

Bobby S. le

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A little better instructions of location.

David Y. le

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Store moved with no forwarding address had to ask neighboring store where they moved, no one to assist with hook up, lack of information. Cost was more then quoted online. Booked the trailer over a week in advance....not happy with this service

Donald D. le

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1. Location changed but new location was not on the web site. 2. No one was on site at time of pick up, even though store hours advertised as an open time. 3. Online reservation declined all coverages, but was charged anyway on site. Caught at rental time. Clerk said she would fix at return and noted it on the form. When returned, was charged anyway. 4. Called after return to correct the charge. Said would return my cam in 15 minutes. Still have not received call back on next day.

STEPHANIE D. le

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Address was incorrect on website as they had moved. They were not unpacked so they could not find items they should have been able to supply. We made two trips to rural king, were an hour late to our destination and the trailer only had one working turn signal! Very frustrating and disappointing.

Jill A. le

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If you publish specific hours on your public profile, please abide by those hours so that customers are not left waiting for 30 minutes for you to open for business.

Christopher M. le

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Unfortunately there appears to have been some breakdowns in communication, which caused me extreme frustrations. First, the customer service number bounced me between existing reservations to scheduling and everyone kept stating that the location was open for business. However, the location was vacant and no signs or postings informing us of what was going on. Finally, one gal in scheduling was understanding and kept asking me if I was in correct location. After finally getting her to understand that I was in fact at the listed address, she began to investigate within her office. To her amazement, the location had relocated and no one really knew that this had occurred. And to that end she didn’t know the address other than Greenwood Park Mall. Comes to find out it is now located on the East side of the Mall in the old Sears auto service center building. Upon arrival there were vehicles but there was no apparent indication that anyone was working. The location is obviously still in the moving phase, as the store front was in complete disarray. No service counter, racks in various states of order, and construction materials and hand tools around on the floor. After driving back to the old location so my gps would align with the service ticket and attempted 24/7 vehicle share process, the process told me I needed keys. After calling back into the 800 #, I was informed that there was someone in the building. Again, there was no signage or indication that someone was working in the building and available!! The gal who assisted us was very helpful and in a tough position, but she got us squared away after a few adjustments to contract and available vehicles. Rental was clean and worked well. On the basis of vehicles and service, we would return. On the basis of communication and situation we experienced, we will look for other locations. Unfortunate that first impressions are lasting ones.

Edward S. le

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Pickup took close to an hour due to check out error by staff. Apparently the wrong return time was entered and they tried to charge me for two days instead of one as I had set up. Staff couldn't fix the error. Then my son and I had to connect the 12x6 trailer with no tongue jack to our vehicle with no assistance from staff. When I returned it I had to chock it and remove it by myself. I've never had to do that with any of my previous rentals. Had to wait a long time when finalizing the paperwork because the staff member had still not fixed the error from the previous day. Very frustrating.

JOSEPH F. le

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Le client n'a pas laissé de commentaire.

Gabriela H. le

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Le client n'a pas laissé de commentaire.

Eric A. le

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I stopped by 2 hours early to see if I could pick the truck up early but it was out. About a 1/2 hr, they called me to tell me it was there and I picked it up 1 hour early which enabled me to get the sofa I needed before the store closed. Thanks!

william kremer K. le

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Le client n'a pas laissé de commentaire.

David M. le

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This was my second poor UHaul experience in the same year. I reserved a 15' truck early in the week at location 2622 US 31 South, Greenwood and then near the end of the week it was changed to Johnson Equipment and time changed from 12:00 to 12:45. Then it was changed to 2:00!!! Question: What the heck is the point of making a reservation if the location and time changes? Very poor service. I ordered early in the week and there should have been a truck there where I reserved it, when I reserved it. The truck was not returned to Johnson Equipment before 2:00 and I was even later...I had to set up another reservation at Southern Plaza, Indianapolis. (at last minute the truck was returned to Johnson Equipment) What a nightmare...this truck was to move a family member out of a violent situation...two hours away...and this hassle with the truck made a bad situation worse. I will NEVER use UHaul again. Also...Johnson Equipment Rental is too small for UHaul trucks...they have an abundance of trailers and crap all over their parking lot...no room to park whatsoever. If I reserve a truck 5 days in advance, I expect it to be there when and where I reserved it. David Maze

dalynda W. le

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It wasnt really the location- it was the fact I was told an confirmed by uhaul In a text message I could pick up the truck at 800am and the location opened up at 905 so I didnt get truck till after that!

Sean F. le

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The lady working behind the desk was completely oblivious and dull. She said maybe 5 words. I was late delivering the truck when I was finished (she shut the store at 3:30??) And I got there at 3:45. They charged me an extra $20 for that. How does that make sense. Uhaul has a lot of hidden expenses and too offs. Only nice thing was the new truck.

Jordan S. le

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Was fast quick and made for a pleasant experience. Never having rented a uhaul before i was nervous but given how smooth it went, i would not hesitate to come back again.

Michelle O. le

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Le client n'a pas laissé de commentaire.

BRIAN C. le

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Le client n'a pas laissé de commentaire.

Christopher C. le

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Parking is terrible & its very difficult to maneuver the U-Haul to exit the location.

Clarence D. le

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Absolutely the worst customer service I’ve ever experienced!! I just rented another uhaul and purposely chose another location, even though this one is closer. I rent trucks and vans all of the time and for several years now....she was so rude and hateful that my employee walked out of her establishment as he had never heard anyone talk in that manner. Choose another location when making reservations!!!

Helen W. le

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Transaction took too long. Only got 18 hours of usage instead of a 24 hour period . Mistakes were made and had to be corrected . I will go to a regular uhaul facility next time where these rentals are handled on a regular basis with professional haul personnel .

Roger H. le

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Le client n'a pas laissé de commentaire.

Ryan T. le

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Very dirty/unhelpful

Sandra D. le

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Le client n'a pas laissé de commentaire.

Christina H. le

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Wonderful staff. Friendly and helpful especially when customer service didn't transfer our storage shed rental over correctly. They actually called another location to find an open storage shed for us so i didn't have to run around Indianapolis anymore than I was already.

Robert H. le

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Truck broke down six times during one trip. When I brought this to the attention of UHaul they didn’t say sorry, nothing. They just asked for details and said they would document it. I spent $400 on a truck that I expected to get me from point A to point B reliably. That is not what I got. Very upset!

Bryan J. le

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Clean out the interior prior to renting to the next customer

kent C. le

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Le client n'a pas laissé de commentaire.

Timothy E. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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The cab was dirty and the windshield was in need of an interior cleaning. The location was also unkept and nasty.

Tim Z. le

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The blankets I ordered were not available.

Lyle H. le

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Truck was not at the location as promised. The attendant at this location offered no explanation nor apology. Instead he told me the truck was at another location and that I would have to pick it up there - costing me time I had not planned in my schedule. There were other trucks at this location but he did not offer to rent these to me claiming they were "reserved" for other customers. I wish I were as lucky as those other customers. Someone should have called me or otherwise notified me of the change to my pickup location before I made a useless trip to this locations.

Rachel R. le

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Le client n'a pas laissé de commentaire.

Baljeet H. le

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I have lodge complaint #2163954 and find nobody is looking into that.

Beverly B. le

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Pickup was scheduled for 10 am. The guy working didn’t show up to open the place until 1010. The truck hadn’t been checked in from the day before so I had to wait for him to reset it. The furniture pads I had ordered weren’t ready and he had to hunt them down around the store. Incredibly unprofessional & will not be using this company again.

David S. le

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Truck dirty inside and in back, two extra blankets were in there when the person put the 12 we ordered n he said well you get two more, ok to us we could use but not very professional, did not look over truck so we did and took pics of the two things we saw and I told the person and they said they would put on the paperwork but don't think he did, very tight place to get in and out if more than one or two vehicles in lot,

Jerimiah C. le

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Le client n'a pas laissé de commentaire.

Carla J. le

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the truck was not cleaned out prior to my rental.

Lesley B. le

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Le client n'a pas laissé de commentaire.

caryn S. le

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Truck jerked around a lot, especially when coming to a stop. May be impending transmission problem. Inside not very clean. Lot was crowded with little space to park my car. Wanted a cargo van but none available. Whole experience was eehh.

MARK S. le

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waited 50 minutes past a 2:00 pick up time for them to come back from somewhere! then was treated like he cared less if he rent a truck to me.

Michael Z. le

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Le client n'a pas laissé de commentaire.

Matt W. le

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There were bird droppings in the cab. Also, there were left overs from the previous user. Items behind the seat and some small items in the truck it self.

lynette W. le

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Returned the truck to the same level of gas it was received it was charge almost $50 for gas. I won’t rent with uhaul ever again.

Deborah C. le

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Le client n'a pas laissé de commentaire.

verlin M. le

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Le client n'a pas laissé de commentaire.

JEFFREY J. le

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Le client n'a pas laissé de commentaire.

crystalyn S. le

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Le client n'a pas laissé de commentaire.

david W. le

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Dropped truck off mid afternoon business was closed Got charged $40.00 for cleaning in box area kind of funny when I only hauled bedding and couches tried to call Johnson equipment would not answer or return my calls never will rent from I haul again

TERESA S. le

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The business owner was very polite and kind ! Would recommend to anyone to use this location !

Paul H. le

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Le client n'a pas laissé de commentaire.

FRANNIE W. le

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Le client n'a pas laissé de commentaire.

Shaquana M. le

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Le client n'a pas laissé de commentaire.

William M. le

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My reservation was for 9:00 a.m.. I got there right before 9:00 a.m. and was told they don't open until 9:00... I had to wait. Though there was a 26' truck in the lot, I was informed my 26' truck reservation was not there; I had to go to (2) different UHaul suppliers to get my truck. This took an additional hour and a half of my morning. I was told I would be credited $50.00 for my inconvenience & would be given a code onlline... this has yet to occur. We also purchased boxes online (fee was already deducted from my checking account). Boxes were to be picked up that morning at another location in Greenwood. When arriving there, they explained they don't have any boxes until next week. I was told to try another location... when arriving there, they too had no large boxes. They suggested I try the Beech Grove UHaul. This has been an inconvenient, waste of time, waste of gas & disappointing experience at best.

Mahmoodul I. le

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Online reservation system was very efficient finding a truck at very short notice at the nearest location. Great service at a very affordable price.

Jennifer A. le

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Le client n'a pas laissé de commentaire.

Craig S. le

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Quick and easy return

Marshall S. le

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Parking is a little tight.

SANDO K. le

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Le client n'a pas laissé de commentaire.

Sando K. le

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The customers service at drop off was helpful.

Garry S. le

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I am very unhappy about the fuel charge being added after I dropped off the uhaul truck. I disputed and returned the phone call to uhaul, however, I was never called back and the charge of $42.80 was never refunded. I have always used uhaul for all of my moving needs but will no longer be using uhaul because if this. Very poor customer service.

Catherine M. le

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This guy was so patient, kind and helpful. I was so stressed and he made me feel as though I really mattered. He made picking up my truck so simple.

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