Le client n'a pas laissé de commentaire.
Tiffany B.
Customer Reviews for Joliet of Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Uhaul was clean and parked in an easy to get to location. Low tire light was on when picked up vehicle. Personnel was good
John A.79 cents a mile $20 a day I paid $123 need these charges explained before I rent again 7792307968
shawn M.Rentar una troca fue muy buenas ideas, fue una experiencia excelente. Gracias
ortiz F.The truck I had need work done it acting like it wanted to cut off
Sheena J.Smooth transition. Very polite rep. Was glad he handed me a receipt. Took less then 15 minutes to check truck in. Thank you again for the kind rep that works hear.
June R.The lock box was broken so I add to come up with an alternative for after hours drop off. The heat and air in the truck didn't work. Other than that it was fie.
Crystal C.The cabin of the truck had a very strong cigarette smell and smelled dirty. Lysol or something please.
Judith D.Truck had trouble starting a few times. Water comes in thru the windshield and it needs new windshield wipers. The paper work process should be quicker. In getting truck and dropping truck off.
George R.Nothing the was very nice
KAVIN M.Nothing every thing was great😊
SILVESTER W.Other than the location being a bit sketchy, I had a good experience with the guy giving me the UHaul and using the UHaul itself.
Mary W.na
Jay R.When I turned the heat on it smelled like marijuana very bad in the truck cab. After having the truck 2 hours the rental place called and asked if I could return it because they had already rented it to someone else that needed it in an hour and said he would give me a discount and when I took it back he did NOT give me a discount and charged me $10 more dollars cash only for gas!!!
Jorilynn G.Service was great; quick and efficient.
LINDA M.Not much . Everything was as expected . The fellow who took care of my rental was polite and friendly.
John K.The representative and the rental was very good . The physical location leaves a little to be desired
george H.provide a lock for the back door
Pamela N.The person was super helpful in the returning of the truck. Yes I would recommend this place to friends.
Larry S.I was overcharged one day, been on hold with customer service now for over one hour. They guy at the location told me he cannot correct the error of four days versus three. Makes no sense !
James W.I was informed the night before my early morning pickup that I would need to drive one hour away to pick up this truck. I had rented a hotel half a mile from the pickup location and as I passed it the next morning I saw numerous tracks of the same size parked in their lot. The location is in a run down industrial area . I tried to communicate with UHaul regarding this and spent 5+ hourss on the phone on hold. No remuneration was offered to me for this extreme and dangerous inconvenience. The facility was filthy. The representative sat behind a thick bullet proof window. It was a frightening experience.
nancy M.We had a very pleasant experience, the staff was helpful, professional and friendly.
Louise B.Nothing great place to rent
Maria M.This was not my original pick up location the location i made the reservation at didnt have my truck when i got there drove from Indiana to Illinois NO TRUCK that i reserved at the Romeoville location where i had reserved it had to find a different place while the movers i hired sat on the clock waiting for us never use you again
Edward M.Nothing,, all is good
Antoine H.I am currently trying to resolve a charge. I have called, The customer phone support is frustrating and I am waiting to resolve this so that I can pay my bill.
Porfirio I.Move.
Timothy Z.Sam was very helpful. Will definitely use this location again. Clean equipment.
Cayla L.The guys where excellent and kind very professional
jeery L.They tried to over charge me. Both head lights where out the interior lights didn't work. When told that the police to us to park and not to drive it do to no lights and glass falling from passengers side mirror they became increasingly angry and started yelling. I would never recommend this location. They have horrible service and equipment!
Dominique C.Service is quick and efficient. Friendly. The truck was dirty inside and out. Not sure when it was last vacuumed or swept. You know, when you look in a cup holder, that sticky stuff with crumbs on top. I did the Boy Scout thing (not that) and left it cleaner than I found it. Well, I sort of brushed out part of the back with a sheet. That was as much effort as warranted. The hinge that holds the door open was broken, causing the door to jam. I really had to SLAM that sucker. The door hangers were solid. This is my second bad experience with dirty smelly Uhaul trucks. I should make it my last.
Eric G.Nothing awesome service
Daryl P.So very simple, a great friendly store owner/manager. made the experience of moving better and good information. Merci
alan B.The app worked fine to drop off here. Location was easy to find. No issues.
kayla S.Contract said to call when we arrived in town. We tried calling Thurs. am. (Truck was due at 9 am Fri) to see what time would be good to return Thurs. No answer to call so I drove over and as I was waiting female behind counter was talking on her cell phone to a friend while the business phone kept ringing in background. WHEN SHE FINALLY GOT TO US, SHE FIRST SAID WE WERE LATE! Then she said we had to check in on line...We didn't have our phones with us, and she was unable to help. Then a man came in and took over. He had us checked in and on our way in a few minutes. All employees need to know how to check in and out trucks!
Stephen R.I had a 10ft truck reserved a day in advance and when I got there on the day they did not have that truck therefore I had to get a bigger truck that I really didn't need and I had to pay extra I don't think that's fair I initially asked for a 10ft truck I shouldn't have to pay for a 15-footer
Melvin D.Everything went smoothly both with the pick up and drop off of the vehicle. Vehicle was easy to drive and the safety features were appreciated .
Karen T.First off, do not offer products that you do not have. I rented a utility dolly, was charged for a utility dolly, and received a standard dolly. When I asked about it I was told we would just have to eat the 3 additional dollars on the dolly because they wouldnt refund it. Then upon returning the uhaul they told me I needed to put a few bucks in it for gas when it was on a full tank. They didnt even check it. Honestly I'm a little perturbed by it all. And when I received my receipt 4 hours later via email, it states I was charged 10 dollars for mileage yet I was offered 0,99 a mile and only drove 7 miles. I have pictures of the mileage before and after. Honestly, next time I'll rent from menards or home depot instead. I get it's only a few dollars but it's the principle of the matter now.
Torben M.S.O.
latoya C.The staff was friendly and I was glad there was availability without much notice.
lydia S.Srv was great!
Ernie B.I recommend that they Use Clorox wipes to wipe the steering wheel and seats they were filthy dirty. Other than that the service was excellent
Migdalia D.Truck interior had light smell of tobacco smoke.
Jerry W.Tener un poco mas de Limpieza la camioneta que rrente esta va sucia y olia mucho a sigarro
LUIS U.Great kind people!Thumbs ?! ups!Truck was clean &ready
Daineira M.Help us better understand the actual cost. Stop with the hidden fees.
Keshia H.Both rear tire pressure was low I was informed that I could pay for air or drive as is
Bernice M.It was a great experience. The owners were very friendly. I would recommend this location.
Christabel D.It was easy to pick up and return the truck. Although Chicago Speedee Movers did not show up.
Christabel D.I was given a price but when returned paid $22 more & windshield was cracked & we we were not informed. We had to bring to lessons attention.
KATHY T.Eliminate this location!
Alexander F.The location is dirty and the vehicle had several unmarked dents and scratches, which took us almost an hour to figure out marking for all the scratches.
Sasikiran D.Ensure U-Hauls are parked in the parking spots and do not allow too many returns in one location.
Hanna S.Air conditioning was not working in truck again. I rent from this location st least 3 times a month. It was freaking hot in thst truck. 2nd time that this has happened. I pay to much money to burn up while I'm driving n moving things.
Daphney S.