Customer Reviews for Jonas Snow Removal & Lawn Care Services Inc
(Concessionnaire U-Haul dans le voisinage)

3 249 évaluations

5420 Oakwood Rd   Alexandria, VA 22310

(703) 739-7721

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 8h am à 3h pm
  • Sam : 7h am à 3h pm
  • Dim : 7h am à 12h pm
Heures d'ouverture spéciales
  • 2/3/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(703) 739-7721

5420 Oakwood Rd
Alexandria, VA 22310

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 8h am à 3h pm
  • Sam : 7h am à 3h pm
  • Dim : 7h am à 12h pm
Heures d'ouverture spéciales
  • 2/3/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The app works really well, and I was surprised at how easy it was to pick up the truck and drop it back off. Parking is a little tough at this location, but other than that it was a good experience.

Xavier B. 
Évaluation :
1

I could have died on the truck you gave me, very bad alignment. I brought the car back and would not refund me at least.

Endris Temam K. 
Évaluation :
4

Wifi for customers with U-Haul 24/7 reservations - there isn't good cell reception in the area and it delayed me almost 20-25 minutes to complete the check-in process.

Beth T. 
Évaluation :
1

App didnt work for self checkout

GIN A. 
Évaluation :
2

I needed to drop the trailer off after normal business hours. There was no good place to leave it because there was no available parking in area indicated for rental return. I had to leave the trailer in an awkward spot just to be able to get out of the fenced area.

William B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Priscilla K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
2

There was no one present and the building was locked the entire time so you had to figure everything out on your own. Also the internet service wasn't that great in the area so it made the online pickup difficult. I didn't leave with my vehicle until almost a hour after I arrived.

Sabria B. 
Évaluation :
5

I don't have a smart phone. So I wasn't able to check in when I arrived at the location. Luckily a friend of mine was able to use his smart phone to help me log in. Renting shouldn't be dependent on a person having a smart phone.

WAYNEALAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERSTEENAMIR R. 
Évaluation :
1

Spent over 45 minutes waiting for customer service to assist me with getting the code to open the lock box.

Sophie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITESH V. 
Évaluation :
1

App continued not to register pictures, lock was busted, truck was on poor condition

Sameen K. 
Évaluation :
4

The office staff were welcoming and helpful to guide me through my first ever U-Haul rental. The truck was available when we arrrived and everything went well. The check-out was easy, and the invoice accurate. I highly recommend this site. The only thing that might feel odd for someone not familiar with this location is that it is on a dead-end industrial road and one might feel in the wrong place...but really it is ok!

JONTAUEDURAINE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICEMARIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene C. 
Évaluation :
5

The operators were extremely nice and helpful

GEORGIA-ANNGRACE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDM F. 
Évaluation :
5

Had problems with the app to check in after hours. I noted time, mileage, and fuel level with a note. I also left a contact number. The next day I got a receipt and it was exactly what I expected. Seamless, fast and professional. ðŸ'ðŸ' U-Haul!

MATTHEWROBERT L. 
Évaluation :
1

The location was in a shady area and the truck was old and rumbled and shook badly. The driver side of the sun block was broken. The dolly/roller I rented was not secured in the back and was moving all over when the truck was moving. The self check in was horrible. I will never use the location or self check in again. However, I called for assistance and the customer service on the phone was wonderful.

Lili L. 
Évaluation :
5

The branch where I went. Wonderful people. I will be there again definitely.

ISMAEL G. 
Évaluation :
5

Awesome service thank you

FLORANTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONMARION M. 
Évaluation :
5

Excellent customer service at the location, very nice folks and the equipment suited our needs.

OSCARHAYES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN B. 
Évaluation :
5

My original reservation at another location didn't have the van available at the time stated. I had to travel 35 mins away to this location and delayed my move start time by an hour. This location staff is great, helpful, and efficient. I would use them again.

YAN-SHUN WILSON L. 
Évaluation :
3

I had problem with online check - out, I did chat with someone without success. After that, 30min was waiting for help on the phone, so the check out took me an hour at least. I sent pics by email of the truck and the odometer, but they read it wrong and as a result I've been charged for fuel. Actually before to return the truck I put fuel even more what was needed. Next day I had to speak with 2 representatives regarding this matter, wasting additional an hour. So, I'm not very happy!

Margarit G. 
Évaluation :
5

Keep the staff. I believe they're a married couple running the business but I could be wrong. The lady was very patient and accommodating.

FRANCISP L. 
Évaluation :
5

Nothing! This location is very friendly and accommodating!

Ronald D. 
Évaluation :
1

Rent at another location. I was also charged for fuel even though I returned it with the same amount of fuel as I received it

Najwa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley G. 
Évaluation :
5

Great customer service and great communication.

MIRAHERTZE A. 
Évaluation :
5

The team here is incredibly helpful. They provided WD-40 for a corroded hitch lock on my truck and accommodated a time change with ease.

MATTHEWJAMES K. 
Évaluation :
5

Very friendly and accommodating.

JAMESCAULLEY D. 
Évaluation :
5

Todo esta bien

ANGEL F. 
Évaluation :
5

Thank you for your kindness and excellent service I really appreciate and recommend to family's and friends

EYUTOLASSA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL V. 
Évaluation :
2

The location was closed on a Friday during normal business hours (the day after Thanksgiving). The location was far off the main road and it seemed unsafe. It was a cluttered and an unmaintained site.

Gaetano R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELANDREW W. 
Évaluation :
5

Personnel were friendly, patient and helpful.

Matt F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NERY U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SORIE K. 
Évaluation :
5

The push to a pure electronic format for all communications is leaving behind those who choose not to use a smartphone device. Your unwillingness to retain the ability to work in paper/email my result in losing a chunk of your customers.

VANESSAMARY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

It's a small office, hidden off the main road, but the two people inside were very nice and very understanding. Even when they had a customer upset at them for asking for an additional reference name and number per the Uhaul policy, they were very calm and good at handling the situation.

SAMANTHA R. 
Évaluation :
5

Janice and Marcos are the best! Highly recommend!!!

Jay B. 
Évaluation :
5

Wonderful owners. Excellent customer service. A pleasure to do business with!

ANTHONYCHRISTOPH S. 
Évaluation :
5

Marco was fantastic! Hard to believe the truck would go 140 mph yet it did!

Harold Beverly I C. 
Évaluation :
5

Owner was so polite and helpful. A wonderful experience.

DONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDNATHANIEL E. 
Évaluation :
5

Previously worked with this location on prior rental vehicles. Very pleasant and nice owners managing the company. Would recommend to others.

Susan D. 
Évaluation :
4

extremely personable and helpful

ERICLAMONT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX G. 
Évaluation :
5

Excellent service, friendly owners.

Chris S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SARAH JANE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIAANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUEBANG L. 
Évaluation :
4

Running lights on left side are not working.

PAULHARTVIGSEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell K W. 
Évaluation :
5

Wonderful customer service. Helped right away. I would gladly recommend this location.

KAYETLINALYSSA W. 
Évaluation :
2

My experience didn't go well. First, someone processed my payment under a different account until the lady looked like a manager fixed the cost, second it took an hour to Reverse the process.

TARIGSALIH MOHAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN R S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAYEDMANSOOR A. 
Évaluation :
5

Marcos handled all the necessary requirements for a safe transport. No issues. Thanks

Moses R. 
Évaluation :
5

I don't think there's any extra they were very professional and helpful Thank you

OMARDORGHOD O. 
Évaluation :
5

Everyone at this location was super friendly and made the process easy!

WILLIAM G. 
Évaluation :
4

Be open at 7am and you get an Excellent. Other than waiting, enjoyed the experience.

Jeffrey S. 
Évaluation :
1

The online check in experience was very challenging. I kept trying to e yet in a second contact but it wouldn't work, so I eventually put my company name down even though it was a personal rental but I didn't like having to involve them. When I arrived to the location to pick up, I called the office and was informed that I had to do online check in, and then when I was struggling with it I went inside and was told that since I started online, they couldn't help me, it has to be one of the other but I was never offered that choice! It was difficult to get the key out of the box. Neither myself nor my farther in law could do it, so someone from the office had to open it. I also felt deceived by the size of the truck. We rented a 15' but no where we're we told or informed that that includes the grandmas attic. I would have happily spent more money and gotten a larger truck if I had been a more informed customer.

Jerry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADFORDDEAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDJEFFREY K. 
Évaluation :
5

Nice and convenient.

Yvonne C. 
Évaluation :
5

I had an Amazing experience at this pick up location. They were so friendly, welcoming and kind. Took time to explain and walk me thru. Checked my vehicle and trailer with full details and made sure is 100 %. Gave me helpful tips about the trailer backing up and safety. I enjoyed being there and talking to them. I did not catch their names but both lady and gentle man were absolutely great. Store was clean and organized. Checkin process was super quick and easy. I am 100 % satisfied and would love to do more business in future. Thank you !! Subash

SUBASH T. 
Évaluation :
5

Excellent customer service and equipment is always available!

STACEYDARLENE T. 
Évaluation :
5

keep up current service personals. .

SYEDJAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNYMICHAEL H. 
Évaluation :
2

No lighting at night. Very dark and secluded. Not comfortable being there at night.

Stephanie E. 
Évaluation :
5

Wonderful experience. Extremely helpful and just generally wonderful people. Coming of a recent negative experience with another local UHaul location, I feel like the team at Jonas deserves extra recognition for their outstanding service.

JAMESPATRICK D. 
Évaluation :
2

The uhaul truck was very old and it wasn't maintained properly. It has low air in the tire and didn't allow me to confirm the mileage

ALEXANDRA M. 
Évaluation :
5

Good customer service

Hector C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIERENRIQUE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda S. 
Évaluation :
3

I was charged twice what I was quoted.

JOEY R. 
Évaluation :
5

Very friendly folks.

DAVIDLEE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNDAVIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIAANN S. 
Évaluation :
2

Unmanned location. No one to help or even guide parking in a very crowded lot.

Frank K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNELAURA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELHUMBERTO C. 
Évaluation :
5

Low price

MOHAMMADMUDASSER M. 
Évaluation :
5

Nothing everything was smooth and easy

JEFFREYRUSSELL M. 
Évaluation :
4

They were great. Were able to complete the checkout for me And it was quick and easy.

JOHN B. 
Évaluation :
5

It was crowded but they took care of me in a fair amount of time. I overheard a call where they were working to accommodate a customer who's truck wasn't ready at a different location. Good customer service and nice follow up after my rental. I will be using this location again in the future!

WILLIAMTHEODORE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAKWASIDNEY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARRISBENJAMIN H. 
Évaluation :
2

Have it in a better location where the customer doesn't have to turn around on a road with a trailer to get out.

TARREN B. 
Non les évaluations ont été soumises pour cet établissement.

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