Customer Reviews for Jonas Snow Removal & Lawn Care Inc
(U-Haul Neighborhood Dealer)

3 756 évaluations

5420 Oakwood Rd   Alexandria, VA 22310

(703) 739-7721

Heures d’ouverture

  • Mon-Fri: 8 am–3 pm
  • Samedi : de 7 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(703) 739-7721

5420 Oakwood Rd
Alexandria, VA 22310

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–3 pm
  • Samedi : de 7 h a.m. à 3 h p.m.
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Customer focused and excellent service. Many thanks.

JAY MORGAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVE ROBERTS 
Évaluation :
1

Have the reserved equipment at the location for pickup. Quote the correct amount of gas in the tank.

Susan Clements 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marylin Lopez 
Évaluation :
4

Very kind and helpful owners and quick and easy proces.

Emily Liutkus 
Évaluation :
5

Friendly customer service. easy access from 495 Bilingual and great price Thank you so much.

Ena Cartagena 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George Holliman III 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma Rainey 
Évaluation :
5

The lady at the front desk was full of joy and kindness

Samuel Zink 
Évaluation :
1

Please check to make sure they actually tied down your auto transport. After 20 miles both tire straps were off. 700 miles in the axel broke on the trailer, I'm not blaming that on the location but if they didn't even ratchet the straps right, would they know if a trailer is in good condition?

Zackary Davis 
Évaluation :
5

Professional & excellence in customer service.

Rafael Torres 
Évaluation :
5

Excelent service

GILMER ALVARADO 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Delcoco 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Borislav Bulatovic 
Évaluation :
3

You have the wrong email address. stcloutier@gmail.com is in Edmonton Alberta, Canada…

Steven Cloutier 
Évaluation :
5

Change nothing all good just like it is,

Gary Atkinson 
Évaluation :
5

Very friendly folks. Quick service.

David Lancaster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Clarke Jr 
Évaluation :
5

Super friendly staff. Clean building. Trailer was in excellent shape, and they got us in and out quickly.

MATTHEW GASTON 
Évaluation :
5

Excellent customer service!

WANDA MARIE HOGGARD 
Évaluation :
3

Really wonderful customer service.

Robert Cvejanovich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florangely Castaneda 
Évaluation :
5

We appreciate Denice for her efficiency and knowledge as well as her kindness.

Chester Hatstat 
Évaluation :
3

This location has no one after 3pm and the app was not working correctly. We tried to check in the truck on-line 4 times. It either would not load or we had to start over every time it asked for a picture. Bottom line, either stay open later or make the app work better.

Brenda Rodriguez 
Évaluation :
5

This couple is the absolute best with customer service and kindness. Love them!

Laura Francis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Jones 
Évaluation :
5

Very professional, efficient and kind people at this Alexandria location. It was an easy and smooth transition obtaining my truck rental! I would highly recommend this location and office staff--they were amazing.

DONNA KAHANOWITCH 
Évaluation :
5

Easy once I figured out the app.

Heather MacTavish 
Évaluation :
4

Agents were professional, friendly and helpful.

Scott Jansson 
Évaluation :
5

Clean, easy access, and very attentive customer service. Friendly and professional. Very nicely maintained businesses. Good location, great customer service AAA+++

RICARDO AGUILAR 
Évaluation :
5

OUTSTANDING CUSTOMER SERVICE. Best UHaul location I've ever visited. Also, they have a bunny, which is better than anything.

Casey Smith 
Évaluation :
5

The team at Jonas Snow Removal are the absolute best! I rent from the regularly and they couldn't be more helpful and friendly. I can't recommend them enough!

MATTHEW GALLERY 
Évaluation :
5

Cleanest uhaul I’ve ever ridden in! Staff was super friendly too!

Amanda Saunders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Mettee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deana Erdner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA PURDY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea Batista 
Évaluation :
4

The lady that runs the location and her partner are very nice and friendly. Very helpful with questions that was asked. They remind me of your next door neighbor who's like family. The only thing I would recommend about the truck is checked the truck it jerks when you hit the brakes like the transmission was hesitating to go forward. But other than that the experience was pleasant. And I would return to them again for service. Just a newer truck model.

Leslie Moseley 
Évaluation :
5

Super service

Billy Conner 
Évaluation :
1

Have honest business practices

Theodore Spaulding 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Bigney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Imperato 
Évaluation :
5

This location was convenient and easy to find. The equipment was in great condition and the check-out process was very easy. Unfortunately, the mobile check-in process was terrible. It was not made clear ahead of time how long this process would take or how many restrictions there would be for our forms of verification. We ended up wasting 30 minutes in the car going back and forth with an agent just to pick up the truck. Word of warning: the mobile browser experience is glitchy, they won't accept digital copies of verification (I didn't think I'd be expected to print out a lease just to collect a UHaul), and if you have an out-of-state license - which I imagine is common when moving - they will make you provide a third form of verification.

John Kessler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULQ ALEJANDRO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad Nawabi 
Évaluation :
2

Stop scamming people for GAS! the tank was at 5/8 tank. I used it for 70 miles and put 8 gallons in and charged for 2 gallons two days later after they checked it in. I returned to the lot at 2:30 with a 4:00 closing time and they couldn't bother checking me in at that time.

patrick Newman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua McCroskey 
Évaluation :
5

Aucun

Olvis Siles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Korsen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARLYNTHA J LOVE 
Évaluation :
5

Easy drop off process.

Tracy Maestas 
Évaluation :
3

The alignment on the truck I rented was off, the inside of the truck was pretty grimey. Other then that it was fine. The owners of the business were VERY nice, VERY professional.

Kenneth Piontek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gezahegn Gulema 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret Knuth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thanh Tran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Quinn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Palmieri 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Conley 
Évaluation :
5

I loved my experience with Janice and Marcos! Absolutely lovely couple; super helpful, resourceful, and kind. I needed help grounding the wire in my wiring harness and Marcos drilled it in for me. The chains on the Uhaul hookup wouldn't quite fit the holes on my smaller hitch, and they replaced them easily and quickly. I was impressed with the customer service, and couldn't have felt safer on my trip across states. Thank you so much!

Susan Torgerson 
Évaluation :
1

Having an employee present during opening hours would have been helpful

Abel Birchfield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarfaraz chhipa 
Évaluation :
5

Amazing people and very knowledgeable.

Diane Towles 
Évaluation :
5

Trailer was older, but worked fine. Staff was pleasant and helpful. Would rent from them again in the future.

Tim Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane Dawber 
Évaluation :
5

We rent from Genice and Marcos several times a year. It is an absolute pleasure working with them. They are professional, knowledgeable and most importantly very kind and caring making it a very pleasant experience. I look forward to working with them again soon.

Tanya Barrows 
Évaluation :
5

Hassle free & courteous staff!

RENEE TYUS 
Évaluation :
5

trim the vegetation along your sidewalk leading up to office

bryan krizek 
Évaluation :
5

Great rental!

Stephen Lucas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Fisher 
Évaluation :
5

The office was very friendly and helpful.

Scott Chesson 
Évaluation :
5

Great experience!

DON WRIGHT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn Sharp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Sander 
Évaluation :
1

The drop off location was very bad. There was no place to park. Also, U haul app is a big time problem. I had the same problem second time that app is not working properly.

Arun Malik 
Évaluation :
5

The proprietors were very nice and brought a level of calm that was very nice. They never seemed to be in a rush as they addressed their customers individually and respectfully. Just the right people for a somewhat stressful situation.

George G Childs Jr 
Évaluation :
4

Easy and convenient pickup. Representative was helpful.

Brianna Pedley 
Évaluation :
4

The online check in and check out did not work, had to wait for attendant help. Other than that good experience.

Jonathan Irby 
Évaluation :
5

Nothing everything was perfect

david lazo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilder Estrada 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anh Chu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID LEAHEY 
Évaluation :
3

This facility advertises after hour returns. However, there is no parking available - the lot is small and cramped. I had to move a trailer in order to park mine. Recommend installing signage on where to park for those returning after hours and then having spaces set aside for the return.

Michael Hough 
Évaluation :
4

Was a little confused that the name of the business didn't state it was a U-Haul pickup/drop-off dealer, but we found it and left the truck there. The location was very convenient for us!

Freda Johnson 
Évaluation :
3

Notify customer of speed alarm in vehicle. Specially if it's set at a lower limit the the actual speed limits.

FOTIS THOMOPOULOS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean Schnoor 
Évaluation :
5

Keep doing what you're doing! Fast, courteous, and thorough staff. Easy process. Got what we needed quickly and effectively.

Heriberto Sanchez 
Évaluation :
5

Excellent customer service. Professional and helpful. A little guidance re parking options on the website would help since there are few and first timers may find it confusing.

Christopher Powell 
Évaluation :
5

The staff was very nice, it was a little out of the way but was the best location I have ever been too. Will use them every time!

chris hess 
Évaluation :
5

The people here are so kind and professional. I have zero issues if U-Haul sends me to this location to pick up or drop off any equipment. They make things so easy to use and I really appreciate them!

Michael OBrien 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerardo Mazariegos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tahilba Puche 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Cruz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Locke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith Ledford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Simonson 
Évaluation :
5

The personal helping customers is excellent. However, The UHAUL application appears to have issues. The uploading of the pictures upon return did not work well. I took all the pictures twice and they failed to upload both times.

tahilba puche 
Évaluation :
5

Wonderful customer service!!!!!! Thank you so much

Thomas Amershi 
Évaluation :
5

Service was great!

richard green 
Évaluation :
5

Such friendly service! Easy rental process. Pick up and return were simple. Van was clean and well maintained.

Nora Lawler 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIANA TORRES 
Non les évaluations ont été soumises pour cet établissement.

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