Le client n'a pas laissé de commentaire.
Joshua G.
Customer Reviews for Joshua Rosa Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The lady that checked us in was very helpful.
TRACY M.Super fast and friendly service. Made it easy!
Kelli A.drop off was fine
Stephen M.The staff was extremely helpful, very fast for checking me in, made sure I didn't have any questions, and verified that my reservation was set up correctly. I highly recommend this location.
Christopher A.The truck we got was brand new and VERY clean.
AUSTIN S.Always amazing customer service!
Jeffery S.Very friendly and helpful staff!
Teresa H.Triston was great and went above and beyond to help me. She is a sweet woman!
Daniel V.Using the app took a LOT of time. This truck was hard to drive and lacked cruise control, which is needed for a long drive. This is the third uhaul we rented in less than a month but certainly the worst experience.
Josh P.One of the best places I rented from! Definitely going to be using in the future.
Jayvion C.Did not open until 10:00 am No one to talk to
Charles M.Owners and great. Thank you.
Joshua W.I was dropped off for my appointment at the agreed upon time but no one was there. When l called the 1-800 number l was told they were not opening until 3 hours later and l should get a ride- share back home. Then someone at the business next door said they would make some phone calls. About 45 minutes later the Uhaul operator showed up and took care of me very efficiently. The truck was fine. Your scheduling software needs to align with reality as opposed to fantasy.
Robert B.Small and UHaul seems to be a minor secondary part of this business but the staff was helpful. Even before opening hours, when the UHaul app couldn't find my location so I couldn't do the hands free pickup.
Russell P.Awesome experience! They made it very easy to check in and out. Merci.
Ginger H.Excellent service I will always recommend it to family and friends.. Thank you
Jean J.Awesome experience. Tristen was spectacular.
JEFFREY J.It was small but it was not busy.
Gary H.Nothing. The service was excellent.
Danny S.It was a little pricey for a quick errand in-town. Advertised for under $30 but ends up costing $100+.
William H.Sweetest lady!
Suzanne Q.They are one of the locations that accepts 26 footers, dropped truck, dropped keys and receipt was sent to my email. No fuss, no muss.
Huseyin B.Customer service at this particular location was top tier. Hopefully I don't move again anytime soon, but if I do, l I'll know where to go. Thanks, y'all.
Kelley S.Drop off was amazing. Customer service was representative was amazing too.
Douglas D.My wife showed up there first so she could take me home after I dropped off the Uhaul. She felt uneasy being there next to a gun shop and auto parts store with old looking cars. Also, some dude in a big white pickup truck showed up and asked if I had the key as I was doing the 24 hour checkout. Seemed weird(?). But he looked around and took the key somewhere on the property, then left. We thought he was going to take off with the key, but he didn't. I guess someone showing up and taking your key is standard protocol at this location. Whatever works.
David C.No clear direction of where anything was.
Sebastian G.I'm happy that the truck didn't break down! Maybe just warn people better on how much of an online process that truly was. I picked up the truck and dropped it off without personally speaking to a single person from uhual. However during my time participating in the load share program I did speak to someone with uhual. I feel this process could be troublesome for a lot of people. I handled everything well but im sure not everybody could have said the same thing. Overall have to say I will be using uhaul again in the future. Safe travels!
Joshua T.Not specific to this location but I booked a truck and supplies online for this location. I picked up my truck but they had no supplies even though they were paid for in advance and confirmed available. I had to go to another location down the road to get my supplies after picking up the truck, which was very inconvenient.
Mai N.I can't think of anything to change. Service was excellent and prop.
Robert A.The cargo van was looking clean but there was a bad smell. It was something like sheep or some animal smell. I think they carried farm animals with it.
Sumeyye A.Friendly staff, quick and easy pick up/drop off.
Michael A.Very nice and helpful
Cierra G.Tristan was very professional and friendly and explained everything thoroughly unlike other locations I have dealt with.
Robin R.The location was great and the truck worked well. However the overall service from UHaul was terrible.
Phillip R.Staff was very friendly in here. They close at 5:30. but, The traffic jam was worse than I thought, and I was late. They let me in anyway and gave me VIP treatment.
wei Z.See above
Joe P.This was a great rental experience with excellent equipment and a friendly and knowledgeable staff. Je les recommanderais sans hésiter.
Joseph G.My only complaint wasn't with either location but with the app my drop of destination changed from tx to IA when we had to add days do to move in date . Your customer service is top notch every one we had talked to was very kind and understanding most importantly helpful so only complaint is the app
Pamela B.If there were a way to include instructions in the reservation to utilize the adjacent parking area so as to not block other customers, I think that might be helpful.
billy C.Nothing, all was great!
Brenda M.Upside was that the receptionist was very kind and helpful. Downside was that the website was consistently having issues, making it almost impossible to fill out the online form to return the truck. On top of that, the after hours return process is extremely long and convoluted. After our experience today we are discouraged from using uhaul for future moves. I want to be clear that our dissatisfaction is with uhaul itself, not this particular location or any employees that work there.
Richard B.Courteous Customer service
Arshad J.When using the mobile pickup and drop off, it would not work and had to call support both times. They had to force the mobile pickup and drop off to be force to move forward. This whole process had my movers waiting in the am and wasting money and time. Not only is it the summer Texas heat but they charged by the hour. It was hoping to speak with someone about this experience. Not happy and won't be a returning customer.
Maria V.Internet didn't work so I could not drop off the vehicle properly so I called the support line
Sean H.I arranged to pick up a truck at 9 am on-line but the facility did not open until 10 am. I wish I had been informed about the delay ahead of time so that I could have used my time more efficiently.
Michael D.Very Friendly, very affordable and very easy check out! Best U haul place I've ever rented from!
Lindy N.Excellent service à la clientèle
Bertha H.I dropped the truck off during business hours, but the door was locked with a hand written sign saying they were short stafged and to call a certain number - nobody answered when I tried that. I used the app for drop off and that went fine.
Joseph B.I had trouble with the drop off procedure via the app. It would have been helpful to have an easy review of the initial pictures to determine mileage and gasoline levels. I didn't realize the pictures wouldn't be stored on my phone for future reference, and wasn't able to quickly find them for reference. I thought I'd put enough fuel back in the truck but missed by a couple of gallons. Also, the "preferred" return location was out of my way and put me over the mileage limit. I didn't let that dent my review because I am admittedly green when it comes to renting uhaul. Overall, it was easy even for a newbie. Next time I'll know to take pics for my reference during returns, and to check mileage limits. If the return location happens to find my keys, I'll be even more impressed. (I'm not sure I left them in the truck, but I'm hopeful!)
Margret C.very helpful with the van being hit
Glenn H.Front desk (forgot her name but so pleasant!) was literally what made this experience great! Super nice, clear communicator and fast!
Charlene L.