Customer Reviews for Journeys Rent A Car
(U-Haul Neighborhood Dealer)

28 évaluations

300 A Ave   Fort Gregg Adams, VA 23801
(***On Gregg Adams military base***)

(804) 733-2089

Heures d’ouverture

  • Du lundi au jeudi : de 9 h a.m. à 3 h p.m.
  • Vendredi : de 9 h a.m. à 6 h p.m.
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Dimanche : de 10 h a.m. 2 h p.m.

Services dans cet établissement :

Pour nous contacter

(804) 733-2089

300 A Ave
Fort Gregg Adams, VA 23801
(***On Gregg Adams military base***)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 9 h a.m. à 3 h p.m.
  • Vendredi : de 9 h a.m. à 6 h p.m.
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Dimanche : de 10 h a.m. 2 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

This was my first time renting an equipment in years. It would be nice if the sales representative brief me on how to return the equipment.

Francisco H 
Évaluation :
5

Terry was a great UHaul representative. He was very professional, friendly, and helpful. We would use the AAFES location again because of him. In this day and age it is seldom that you find a truly professional employee but Terry went out of his way to take care of our needs. He is a true asset to Uhaul .

curtis g 
Évaluation :
1

Padlock is rusted to pick up key… phone number and address is wrong. Because of name change of the base I'm assuming

Webster S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELITA T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIOC T 
Évaluation :
5

Yolanda was a great help.

tracey h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan Q 
Évaluation :
5

Na

Nicholas W 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Genesis M 
Évaluation :
1

Address is not accurate. Had to find the location myself called customer service and they were no help

Deron R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL p 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HENRIETTA D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander C 
Évaluation :
5

Thanks for the help

Antonio W 
Évaluation :
5

Staff was very professional and helpful.

JEFFERY W 
Évaluation :
3

Attention to detail. Was given the wrong drop off location.

SHANE A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stormy R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmine H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J 
Évaluation :
1

You should clearly spell out on your website that the Fort Lee location requires a "civilian" to literally apply for a pass to get into the base to pick up the truck. This took me well over an hour and I had movers waiting that I paid $130 per hour. There is no way that I could have known that the truck was located inside an army base.

Jesse l 
Évaluation :
4

Only thing I would say is the employee here charged my card without going over and explaining what these additional charges were for. I was told when I picked up that my truck and trailer just need to be returned on the 16th. I brought back all equipment on the 16th and was still charged an additional day for the truck and trailer because he said I was suppose to have it back by 6 am. My pickup location didn't specify a time just the date to me when we went over my rental agreement. After I told him that he said there's nothing he can do cause it has already been charged.

CHRISTOPHER E 
Évaluation :
3

I did not return to this location

CHRISTOPHER E 
Évaluation :
4

Rain water was coming to the trailer cap.

Saleh A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert B 
Évaluation :
3

Very convenient to be on base (fort Lee) My reservation did not completely show in the computer system. I had to re select the drop off location, a bit of a hassle. The way I had to use my phone to take pictures of my drivers license was terrible, had to take many pictures to get on to take. This is a very poor process. There was no one to hook up the trailer and ensure it is correct. This could have been very problematic. Would not have been workable if my wife had gone to pick it up.

William W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence R 
Évaluation :
5

Just need to put a U-Haul sign where others can see but everything else was awesome

KATIE D 
Évaluation :
2

Train your employees. Managers should answer the phone. I had to call another uhaul place to walk him through how to rent out a trailer. He didn't know how to hook the trailer up. His manager wouldn't answer the phone. The fellow checking me out was very nice, but knew nothing about what he was doing and had no support at all.

Jessica F 
Non les évaluations ont été soumises pour cet établissement.

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