The location it's hard to found it's in They middle of no we're no U-Hall sign are visible for customer to know we're they are. Never againILKAR T.
Customer Reviews for Journeys Rent A Car
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Henrico, VA 23231
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 6/14/2021 - 6/23/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The place was very hard to found No uhall rental sign, location it's on middle no we're I will never rent from U-Haul againILKAR T.
Le client n'a pas laissé de commentaire.Dominic R.
For one I got there @10:45 THEY OPENED AT 9:00AM and NOBODY was at the location. it was poring down raining, doors was locked,all lights were on, phone went straight to voicemail. I try to call u-haul customer service and sat on hold for ALMOST an hour. And nobody got to my call. Finally somebody decides to show up 30+ MINS LATER to help me with my rental. Cargo van was FILTHY. Lady knowledge on her OWN job was lacking. 0/10 do not reccomendDaniella G.
After turning in the vehicle, the receptionist said that the total.price would be 225 $. They were not able to.print out a receip and said that it would be mailed later on. At around d 1PM, I got a reciept. The actually charged me 308 $. Truck was returned back in the same shape as when I picked it up. The receptionist and I both did the final.inspection together. No issues found. Truck also was rented to me with low tire pressure. I was told one price by the receprionistbut had to pay almost 90 $more. The close right at 1PM kn Sundays so there was no one to call after receiving an email saying 308 $.CESAR GUALTERIO V.
I was contacted by a U-Haul Representative during the time I was turning in the vehicle. When I arrived at the destination, she told me that I was to park the vehicle and drop the key off in a orange U-Haul drop box, which I could not locate anywhere on the premises, so this Representative spoke to me as if I were a mentally challenged person describing what a orange U-Haul drop box looked like and where it should be located. When I explained for the fifth time that there was NO drop box in sight, she abruptly told me to park the vehicle, place the keys on the visor and do not lock the door. Her tone was disrespectful and condescending. I do not appreciate being spoken to in that manner. I think someone needs to inspect this drop off area for two things. First, I had to pull this 26 foot long vehicle around the back because there was no area in front of the business to park it and Second, someone needs to verify the absence of this drop box. I surely will not recommend this company to anyone looking for a rental. I would think that if there is a problem such as I experienced, a representative who is not even in the area should listen to the customer, because we are not all dummies, and politely and professionally find a solution.Aldo D.
Le client n'a pas laissé de commentaire.Julius S.
Good service, convenient location.Robin P.