Le client n'a pas laissé de commentaire.
Nathan W
Customer Reviews for Joy Car Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Only issue is if it's after hours or no one in the office there could be A problem. Location finding was an issue. Yes, my location was on but it wasn't being found. Therefore, not allowing me to pick up via the app. The man in the office was very kind and helpful.
Marie Ffriendly and efficient. Completely hassle free.
Mary Bvery easy, happy with the self-service
Andrew WVery good
ALEXANDER BPerfect
TINA Yvery good
Yong HThe pickup was seemless except for the part where uhaul requires you to enter peoples number that have to pickup the phone from some random number saying they are uhaul. This isn't a location issue. This is a system issue. The location was excellent. The owner had closed for the day but saw me on his camera (I was having website issues w uhaul) and he contacted me and came down to resolve the issue (the two people I have as numbers didn't pick up uhaul so calls). Very pleased w Joy car rental.
Andrew BGreat affordable service
Jorge ENothing, the location and the bus routes going through this street make it very convinient.
Jiyong AI filled up the gas tank full ($125) because it was only 1/8th full when I picked it up, which is super weird. And then I ended up using only less than half, so I have kindly requested a refund for half of the gas but haven't got a reply from Uhaul after repeated follow ups.
Prathamesh PI payed for a utility dolly that was not with the van I got. Is there anyway I could get that money back?
Marcos BNICE PERSON HONEST AND SINCERE
richard mI really appreciated the call to ch we vi if I was still coming. I was running late and I appreciated the opportunity to communicate that.
Jose CI did not receive the specified amount of furniture pads. I only received 5 for my move!
Stella KI was running late & the owner Lyold waited for me. Very grateful.
JOANN MThe online check in was a disaster. There was no option to click "Rent my truck" like the instructions said. I needed to call the person who had to rush over to meet me and give me the keys to the vehicle. He basically had to do everything that I did on mobile again and print out a hard copy for me on the spot. I wasn't able to check in when I returned the vehicle either. Also, the address on the reservation was incorrect. It took me to an auto body shop that doesn't rent out UHauls. Luckily the person called me and I realized I was at the wrong place. The whole mobile reservation was very difficult. But everything else about the vehicle itself was great
PAUL LLloyd, the operator, was friendly and very helpful. Will surely recommend his location to anyone looking for a U-Haul.
JOSELITO VUhaul app is super slow and not user friendly. I got to the drop off location at 5:30 and took me 30 min to go thru the self check out process.
Do YThe van was messy and had garbage at the beginning. When I marked that it should be cleaned a charge was added for me even though it was dirty when I picked up the van.
Matthew RCargo van was booked at the same time as someone else. Two of us were able to receive confirmations for the booking. How is it that this was possible? I feel extremely bad for the gentleman that was also involved.
Nicole Cvery efficient, and friendly services! Highly recommended
Hyewon Nvery kind and helpful,
Michael JThe pickup experience was horrible due to the app. I didn't know that I had to be there within an hour of the pickup time so I was on hold for 45 minutes before I hung up. I canceled the old reservation and then made a new reservations. Then the app showed the vehicle as picked up when I had not received the keys or taken pictures of it yet because the app crashed.. I had to get a local 973 number from the online chat for them to give me the code to the key box. The whole process took over an hour.
Christian RJoy Car Rental LLC was great. Efficient, available for assistance, and delivered exactly as promised. UHaul however was a total nightmare. They changed my reservation multiple times, were not upfront about services offered and made the process extremely inconvenient for me. I will not be using them again.
Brian SGreat service
Islam KFix your awful website. It has poor navigation, not intuitive, and horrible CX.
JOHN FMy only problem with the vehicle is the adjustment of the mirror I wasn't able to view the traffic from my right mirror which almost cost me to have an accident. I kept finding myself stopping to adjust them. Also my issue is with the location. The area is too dark for someone who is travelling alone.
Kazy MVery good experience
SEAN MToo many process on app, buggy
David KI was over charged At 63 for returning the van an hour late at this location I have been using another location but due to the corona virus that location is closed ..I will not use uhaul again I will rather rent from a local rental this location will never get my business again
Osman HVery professional.
Michael Bthe car needs new wipers
Tabatha NThey were very nice and professional people. Will be using this spot more than the regular Locations
Tarek KFaster checkout
Jonathan CThe online pick up and return software was a little glitchy.
Daniel AHorrible service and very unprofessional. These people have no idea what they are doing.
Isaac M