Ensure equipment is clean and trailer is attached to tow vehicle prior to customer pickup.
RICHARD L
Customer Reviews for Joya Travel Agency
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The man leased me a U-Haul that had absolutely no air conditioner and was aware of this because he stated that other people have complained about it. He was not willing to work something out when I called and he hung up in my face and closed the store at 4 when I went when he stated that he didn't close until 7.
RUTH DExcellent service
Banjo iHoly shit payments
Milad ANothing everything was done quick and professional
Roy GExcelente servicio
Widman QCheck-in and Check out were ok but the Truck would not start and it took 3 hours to get the truck working. Customer service was accommodating and extended my time which was helpful.
Nicole KStop using this location as a U-Haul rep site. Terrible experience. The one man working the desk was watching a You Tube video while trying to help me. He couldnt find the truck key for about 10 minutes. Did not have all of the equipment i had reserved. just handed me the keys and let me leave - never walked me to the truck, inspect, etc. DO NOT USE THIS LOCATION!
Mike GTrucks need to be serviced. The truck I had was very loud and would not accelerate. I used half a tank and it took $70 to put the gauge back.
Sherquetta AThe customer service was great, very friendly and helpful. I would definitely recommend this location to all my friends and family. The truck was very clean and I had no problems with it.
ALBERTO AThe guy was very disrespectful
ROSH RCheck the gas gauge before signing contract. Employee let customer sign the contract before giving the key. Not Good.
ARIEL TLazy personnel, had to be told by mgr to go check in my vehicle. Filthy office area
CHARLES TThe door on the 6x12 trailer took 2 people to open and close. When I reached my destination, I had to pry open the door. Why do you rent such defective equipment? My "neighborhood" U-Haul was many miles from me. I passed plenty of other u-haul locations on the way. You need to do much better identifying my closest pickup location.
Jerome BThe gentleman who processed us was VERY nice.
Rhonda AFirst of all, This is the FOURTH place I visit to get two parts of my order!!! I spent more than 5 hours to get them. If the order confirmation call means nothing, why still have it?! He gave me a bad condition auto-transport (stop to work the next day, I was told later it was broken and has not well repaired yet), which leads me to do a replacement for the next day. IT JUST WASTE MY TIME and I HAVE TO CHANGE MY MOVE PLAN!!! AND, he connected the auto-transport in the wrong way, which I was told by the roadside assistant Professional next day. Moreover, he WANTS TO CHARGE ME $25 FOR CONNECTING the auto-transport to U-HAUL TRUCK(!!!), which I should not pay!
Fayin ZCharged 3x and he was very rude and would not take my calls. I am so angry and I'm having issues with transport right now. I have been out of town so I haven't had time to go back to his store
Trena MChange the customer service
MAXI MOnly rent for 5 hrs is bad
JUAN ECustomer Service at this location is above the bar. Everytime I went, was treated well.
WALEED BRichard failed to tell me over the phone about the $100 cash deposit if I used cash to rent the Uhaul. Once I arrived he then explained there would be a cash deposit and the money that would be disbursed in a check form mailed to me in a week. My husband did not want to proceed with the rental but we needed to move ASAP so I trusted Richard. I took several pictures of the truck . It was clean. I called UHAUL customer service and they refunded me my cleaning fee. I appreciate it but will never go back to that location.
Natasha LTrailer was blocked in by the owners non working cars that I had to help move away. The trailer wheels were chained with several large locks and the owner had trouble finding the keys. I had to pull the trailer backwards with my truck to get it out of the space before I could properly hook up. I was rather late for the task I needed the trailer for because of this. He offered little to no help in the hook up aside from telling me the lights were working and I had to tell him that the chains needed to cross going to my hitch. Unless you would like to offer me a partial refund for the stress, I will be avoiding U-hail. The rental before this one, I was sent on my way without any working lights and was turned away from that task (didn't get the car) because the lights weren't working.
ERIC AWe chose another location and suddenly were switch to this one that was 20 miles away! (More miles for the truck). The guy at the office was lost, I had to help him using the app... The office was a mess, stuff everywhere, dirty... We spent like an hour there because he couldn't use the system. My husband had to call UHaul. At some point he got hostile with us. Also, the boxes that we already paid off weren't there and only had half of the blankets... TERRIBLE EXPERIENCE!!!
Kenneth BGas was at less than 1/4 full. Instructions were unclear. We filled it up an approximate amout used and were charged $44 for it not being 4 gallons fuller than we recieved it. Will never recommend. Will try another company considering how deceitful and unclear that was. Future buyer beware.
MATTHEW SThis man is terrible I'm gonna sue him if he charge me for unnecessary fees. Uhaul sometimes is 24hrs and that's why we have night drop off. I collected Uhaul at around 10:24am and due to some issues that came up i returned it by 7pm with just 32miles and this man was gonna charge me for 2days. Heck NO!!! Don't go to this location, this man is unprofessional.
abiodun oGreat and friendly service
Michael MWas able to change dates at last minute. Very polite and helpful.
Karen ANice guy, but he didn’t know how to remove trailer I did most of the work!
mark bKeep up the excellent service that was given to me!! Congratulations. Mr. Richard!!
Hector G