Customer Reviews for JR's Towing & Recovery
(Concessionnaire U-Haul dans le voisinage)

72 évaluations

521 Woodlawn St   Belmont, NC 28012

(704) 461-0108

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(704) 461-0108

521 Woodlawn St
Belmont, NC 28012

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 9h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Very rude

Ryan P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paul Z. 
Évaluation :
3

Dead battery on truck. Had to connect trailer myself.

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY H. 
Évaluation :
2

The guy was high, there was a strong odor of marijuana in the building. He told me all I needed to do was hand him the key. There was no "check-in" process. I was then charged $20,77 with no explanation (charged to my card on file).

ROCHELLE G. 
Évaluation :
3

Just a drop off. No issues. Glad it was close.

JAN A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
3

Pretty sketchy spot. Muddy. Cars parked haphazardly kept me from. Putting the trailer in a parking spot.

JOHN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA G. 
Évaluation :
4

No one available or answering phone during business hours. Dropped off as though it was past business hours. They did submit receipt very quickly. I cannot rate helpfulness or cleanliness.

Lora M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelby H. 
Évaluation :
1

It is a dump with super tight parking on a blind corner that is tough to know where to pull in to. During the check in procedure the attendant mis labeled my gas readings at 1/8 of a tank even though I had just gotten gas to ensure it was over the 1/4 of a tank to match the way I picked it up. He was so rushed to get out of there he was long gone (had driven away) before I got the receipt notification and noticed what he had done and therefore what I was being charged for. This location is less than 5 minutes from my house and I will still never go there again.

BRIAN H. 
Évaluation :
3

It's not easy to drop vehicles or trailers off here. No ability to make pull-through moves.

Edgar L. 
Évaluation :
4

Last time i rented from uhaul (different location) close by it was a total nightmare. Glad i gave this long trusted company another chance because this was the same great service i remembered from the past. Glad to know my last experience was a rare experience, and not the new norm!!

Michelle B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBBY G. 
Évaluation :
3

Drop off was basically in the middle of the streets . Need a more inviting drop off area for Uhaul since there was tons of trucks on a towing yard lot. Almost looked like a junk yard really.

THERESA R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Pamela B. 
Évaluation :
3

Truck was dirty. Lock was cut. Person that worked there doing the uhaul never showed. A mechanic had to help me. Uhaul over charged me. I only rented for 12 hours and they charged $20 over. Ive used uhaul for 4 moves in 2 yrs and this will be my last. Every time I've had an issue!!!! Not anymore! Next move i will find another company to deal with!!!! Uhaul is very unorganized!!!

PAULA H. 
Évaluation :
2

Location was scary and crowded. Did not offer me a receipt but it did come late in an email. I could not wait to get out of there.

Patrick D. 
Évaluation :
3

My original time to pick up at 6 AM. I got on location went to check in and they do not accommodate 24 seven pick up. Was not told that we're making reservations. Had to go back at 9 AM to pick up. Not very Organized.

Joseph C. 
Évaluation :
3

Part 1: If we ever rent with haul I'll make everything on the contract matches what I see or receive when I enter the truck. I'm talking about the mileage and the gas level. The contract has mileage in the 73000 range when it was about 4000 miles under that number in the truck. The fuel level was hash marked by Ed above full when the fuel level was actually just above a quarter tank on the truck gauge. All very misleading evening if you take pictures and ask questions before leaving the lot. As a result we were charged for the “missing” half tank because we dropped the truck off with half a tank, more than the amount we started. How in the world can you drop off something with more than what was provided you? I don't understand that math or how that makes sense. Unbelievable.

MONTIQUE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole F. 
Évaluation :
4

Convenient times and good service

JONATHAN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kamrae R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUSTY R. 
Évaluation :
3

I forgot to top off petrol in before dropped off. It would have been nice to have the attendant check it over and give me the option. Other places have.

John Alasdair H. 
Évaluation :
4

Very nice even on a rainy day.

WILLIAM Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fuentes B. 
Évaluation :
1

The person I encountered was very helpful. The location needs attention for order. I only guessed it was a Uhaul location as I saw another truck parked.

SUSAN MARIE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
1

Have lit parking and established locations

DAVID F. 
Évaluation :
1

They might be great people there, but when I went to return the trailer there last Sunday at 7:00PM they were closed. I was told by the Uhaul routing person that called me Sunday that they would be open till 9:00PM. Driving out there wasted 25 minutes there and 25 minutes back and I had to beg borrow and plead to drop off closer to my Pineville NC Monday morning. Dropping it off made me late and to boot, Uhaul charged me another day. I called and had that removed, but the nerve.

Chris L. 
Évaluation :
4

Great staff. Very good experience.

MICHELLE S. 
Évaluation :
3

Location is a small time greasy workshop. Lot of room to improve.

Anil P. 
Évaluation :
1

Worst customer service ever!

Tami T. 
Évaluation :
4

JR was very nice and helpful

JILL J. 
Évaluation :
1

Employee wouldn't even look me in the eye. Expected customer to hook and unhook trailer. Would hate to call it a racist interaction but I've never been treated like that at any other Uhaul location.

ALEX F. 
Évaluation :
1

The owner was extremely rude and disrespectful. I am 62 years old and have rented from U-Haul all my life. I have never had an experience like this one. I would never go back to this location and would not recommend anyone else go there either.

RANDY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leigh F. 
Évaluation :
5

The Owner Johnny Was The Most Attentive and Courteous. I Really Appreciate the Attention to Detail during My One Way Rental Experience. Thanks For An Awesome Experience 🙏

BRITTEN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judith K. 
Évaluation :
4

It was very frustrating to not know the process for dropping off the trailer using the App. We had no idea that we were going to be fully responsible for the drop off using our personal phone. Thankfully, I was able to call your customer service to help document the drop off. I do not put Apps on my phone which made the experience poor. It would be very helpful to inform customers who do not use apps to arrange drop offs at actual UHaul centers instead of a neighbor hood site.

KAREN MARGARET M. 
Évaluation :
4

Got the best help from the people who worked there. Service was great. They helped get the car off the car dolly. This was a big help to me. Very curious, I really appreciated the people here. Merci

KERI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROGER C. 
Évaluation :
2

No place to park truck. No one there. Gates were locked. Do not want to use this location again

Janice H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY R. 
Évaluation :
1

They were closed and basically a disaster. It is not well lit.

KELSEY J. 
Évaluation :
2

Looked like a junk yard

WILLIAM D. 
Évaluation :
4

this location is run by a terrific guy and i aim impressed with his friendliness.

Julya M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Johnny, the owner of this location is awesome!! He went above and beyond to assist and so very genuine!! Will definitely use this location again when the need arises.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER B. 
Évaluation :
2

The pickup location was a tow recovery yard.. The gentleman that waited on us was a nice guy.

DONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
3

My card was overcharged and I'm still trying to figure out how to get my money back!

BRITTANY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK A. 
Évaluation :
1

Have the truck ready at the location it was reserved for, not a location 30 miles away.

CHASTITY B. 
Évaluation :
5

Owner was extremely helpful in working through difficulties resulting from last moment change to his location. As with past U-Haul experiences the station manager makes all the difference in the quality of the experience. I will use his smaller location in the future.

KURT S. 
Évaluation :
1

Location was supposed to be open until 9PM. Arrived before 5PM with truck but location was closed, gate was locked, and there was no place to park that felt safe due to proximity to the road and the size of the truck. No one answered the phone and the voicemail was shut off. Unable to use online self-checkout so I had to call general U-Haul help line (was on hold for 30 minutes!) to check in truck. The next day the staff at this location read the gas meter incorrectly and charged me a fuel fee, and after calling to dispute it they checked the fuel level again and apologized about the incorrect reading and insisted they were going to refund that fee, but I have yet to see the refund.

ROBERT S. 
Évaluation :
5

The price was outrageous!!! I'll make sure I look around before renting from uhaul again

JAHAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addison C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack F. 
Évaluation :
1

Trailer broke my car bumper. The car broke and still waiting for it to fix. Person told that h will fix and still waiting for response.

Amar S. 
Évaluation :
1

Confused where to drop off key.I dropped off the truck on a Saturday at 3:30 pm and they charged me until Monday at 4:31 pm.Couldn't do anything about it because my Discover card was on file and was charged after I left the premises.Will not use uhaul again if this drop off place is involved.

SONJA S. 
Évaluation :
3

There was a leak in the gas tank and was not able to get a refund per the amount of gas we spent. Dissatisfied with service

ZACHARY F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
3

Understand that when someone is moving, it is a stressful moment. Work on not adding to the stress by making sure that the charges are properly calculated and that their finances are protected. My wife and I lost our first night of sleep in our new home thinking that our Amex info was hacked. Don't disappoint your longtime customers.

Frantz C. 
Évaluation :
5

Very nice people. Easy process.

ANGELA K. 
Non les évaluations ont été soumises pour cet établissement.

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