Ensure that when equipment like a dolly or trolley is booked that's it's actually provided. Otherwise very good.
David R.
Customer Reviews for JTM Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Really friendly fast service
David C.Amazing customer service
Christina L.Very organized and booked went smooth.
KAVOOS M.Truck was great. However after dropping off the equipment I had the option to either pay with credit card or 'another way', which I selected, and was told a representative would contact me. That did not occur and my card was charged about a week later
Brent L.it was great that the vehicle was full on gas, it took the guesswork out of the return fuel needed and ensured that I didn't have to worry about getting gas til the end of my trip.
Jacqueline G.I was charged more millage then I did, the location I dealt with did not explain anything and left early when I wanted to get it in person. When I tried to talk to location personal ‘Darrel' he wasn't being helpful and wouldn't explain why he took my DL info and full credit card info. I am very unsatisfied with this location that I used. I am trying to talk to uhaul support and am going around in circles trying to rectify this situation.
Robert S.The app is not straight forward to use. There are no instructions given about the next steps once a reservation is taken. When I went to reserve, it said one van was available at a specific location, but when I called customer service about another issue, they told me the van was actually not available. Upon checkin, the van was dirty on the exterior with bugs covering the windshield. The interior had a very strong smell of cigarettes. There were ashes in the cup hold and on the floor. After returning the van the app asked whether the van was clean enough for the next use. I replied no because it was dirty from when I received it but unfortunately the app automatically charged me a $25 cleaning fee assuming I was responsible for the dirty Condition. Now I need to call customer service to get a refund for the cleaning fee That being said, everyone I spoke with in person and on the phone were very nice and helpful. Communication needs work. App needs work. Fleet up keep needs work.
Zeid H.I booked a 20' truck and largest Van trailer. I was given a 15' truck and had to drive an hr one way to pick up a smaller trailer the night before. I order to be able to make the move I had to procur an additional trailer at my expense and tow it with my truck. I had labour hires on both ends of the move and deadlines. U-haul cost me an additional $500 in fuel plus the trailer, plus hiring someone to drive my truck to move my elderly parents. It would only be fair to have my truck rental waived to cover the extra costs and hassle.
Warren M.The team @ JTM was very helpful and I can thank them enough.
Ian M.It's really great help for moving into a new place☺ï¸Thank you!😊
Adrian P.Darryl was very sweet and easy to work with
Jaclyn M.First time with a 1 way contract. Booked a month in advance and got email re pickup location and time. Called the 800 number to change time from noon to 8:30, immediately got email confirming then ON THE SAME CALL asked for a 20' truck. Got a second email confirming 20' truck but pickup now 12 midnight !! Hello?? Was told to expect a confirming phone call the week before pick-up - no call. Thursday before pick-up called the 800 number again to change time back to 8:30 and was again told I would get a phone call from schedulers on the weekend to confirm - no call. Day before pickup, in-person visit to pick-up location in email and I was told twice I would get a confirmation call from the schedulers before 6pm that day - no call. Showed up at 8:30 as per original email (supposedly the regional hub for U-Haul in BC - biggest U-Haul lot I had ever seen - no shortage of trucks of all sizes) and told truck was at a different location. 1 hour of rush hour travel wasted to find location and was given a 15' truck instead of requested 20' truck. Total incompetence on the part of the schedulers and when I called them, no explanation nor a hint of apology for not calling me. As a finale to this fiasco, the drop-off location turned out to be different than what I requested. It was emailed (I don't have a smart phone so could not confirm that) so I was directed from where I asked to drop off to another location. Whole experience was a total screw-up from start to finish. Never using U-Haul again if there is an alternative. Don't know how a company can hire so many incompetent and customer-relations-insensitive people in so many departments.
john P.No idea. Address was correct thats a plus. They were closed i saw no one
SEAN P.Good service
KAM WAI P.Would be helpful to have a fuller tank of gas at pick-up time.
Paul G.Great experience
Steve A.Darryl at JTM automotive was excellent, I would definitely do repeat business and recommend him. The truck itself had some issues. Heat from the engine would fill the cab. Made the trip fairly uncomfortable. Had to drive with the window open most the way to keep the cab a comfortable temperature. So in doing so it was a very noisy trip. Truck did not have cruise control, would be nice if uhaul had an option for diesel engines over gas.
Jason S.It was moving day so we tried our best to have everything organized with the u haul and elevator being booked. We were tight for time, and Darryl was super accommodating and friendly. He understood the situation and was very friendly with great customer service which allowed us to have a simpler day. He was a part of our team! Thanks for everything Darryl!
Laura F.Great customer service, will be back
PAUL E.Easy to pick up and drop off Great location
Steve C.you should reimburse the unused mileage. the computation should be after used not estimate mileage used. i am really disappointed.
rustico D.Not sure
Roxanne R.The person who dealt with me was friendly at first. However, despite the fact that I indicated not wanting insurance when I booked the truck online, he proceeded to add insurance to my rental without asking me. When I questioned why he did that, he said "credit card insurance don't cover that.' I told him mine does and he said "no they don't, lots of people say their card does but it doesn't. If you don't believe me, you can call your credit card company." I did not call my credit card company because I needed to get my move started. After I returned the truck, I found out that he charged me for a dolly that I did not ask for or was even included in the truck. His entire behaviour makes me feel like I went to a shop where they are there to cheat every penny possible out of me. It is a very poor reflection on customer service and I hope you will contact him about this. It reflects very poorly on the brand to be associated with someone like this.
Angelus G.Great and friendly service.
Maurizio D.Very convenient to pick up early in the morning with virtual check in. I had trouble initially using the virtual check in on my phone but was able to change location settings after talking to U-Haul tech support. Dropped off later directly to dealer who was quick and professional. Great experience.
Cameron G.Location made me switch to a cargo van last moment from the 10' truck I wanted. Don't send me to a location and "guarantee" the vehicle if the manager can override and switch vehicles on the customer.
ILIA B.awesome to deal with, effortless, in and out.
Robert W.I began at the Barnet location where they were very busy and seemingly understaffed. In a hurry, I called Daryl at the Poco location and he invited me down, got me the trailer I needed, hooked it up for me right away and more importantly made me laugh at the same time. That's for respecting my time and the outstanding customer service Daryl at Poco U-haul.
BRADLEY A.That location is awesome, nice guy, I ask if I can park on his site, while I rent the truck, he just gave me a parking spot right away, highly recommended
bernard P.The proprietor went to a different location to pick up the truck that I had reserved to ensure it was ready for me when I arrived. Friendly and helpful.
JAMES P.My favourite UHaul location. They offer counter service - which is useful because the UHaul phone app is fraught with problems - and the guy is great. We rented 2 Uhaul vans simultaneously - the pickup at JTM Automotive was easy and fast. At the other location we used the phone app and it was a NIGHTMARE. You have to take selfies and then provide the contact info of another person who UHaul has to CONTACT before they release the vehicle. Then when we returned it, we could not log in to website to return it - so spent hours on hold to tell Uhaul we had returned the vehicle. Or you can just go to JTM Automotive, no stress, no headache.
MARTINA L.I needed to pick up a washer and dryer. The 15' truck with the ramp and appliance dolly was ideal. The staff made it easy and convenient for me and I thought the price was fair. Thanks! Btw, if using mobile check out/return, don't put the key in the box when you return it until you've gone though the self check out process and taken all the photos that are requested first.
David R.It was the worst experience to check out and while returning the truck, no support was available. The contract and the return instructions were received 15 hours after we had already returned the truck. The issue was not with the location but was with U-haul online service.
Vaasu K.Easy pick up. Great service.
Jatinder B.Was not my preferred pick up location, but service was good
Robert P.They are closed. Did an online checkout.
Thomas L.Nothing! Service was great.
Charmaine L.Great shop and customer service thank you. Uhual needs a policy for fuel. I overpaid 1/8 [f 125L tank which is about 16L in fuel, and decided to drive extra KM because the truck was overfueled. It was a win for Uhaul and a loss for me in money spent. That doesnt come off my invoice so I lose out at least $20. Thats the only issue I have with Uhual. Everything was easy otherwise.
Josh M.Your local customer rep was absolutely ridiculous and your booking system is brutal. You guys booked me at a location that was closed for the weekend. I got there to find the location was closed. The local rep I talked to was rude and useless. Only offered a trailer way later that day and 1,5 hrs away from me which would totally screw up my plans. I got ahold of the original booking location owner myself and he came in to rent it to me
CODY C.My comments are not for the LOCATIONS, If you want proper feedback also apply the experience with dealing with uHaul staff, phone person and so on. The people at the locations did their job properly and with in reason. It was the staff taking the phone calls. They need help badly. I was pissed off. I confirmed drop off location with the uHaul rep on the phone making specific request if they called the store drop off location if it was OK to drop the trailer there. The Rep said YES.so I took their answer to believe it was true. When it came time to drop off the trailer I got a text stating e new drop off location. Wasn't pleased but I still went their. As I got their all sorts of confusion. They said to drop it off at Port Moody which was 5 minutes away. That was Bullshit because I been there and I knew it was 25 minutes away. I said I want to drop it off where I wanted to drop it of first. In the end that was where I went. I got the RUN around and not very happy with that experience. SHIT JOB on UHAULs Part. FIX IT!!!!!!!!!!!!!!
Erick C.Check light settings, maybe adjust for heavier loads...
Deon J.Terrific experience! Knowledgeable, professional set my rental up quickly! Great advice all around! Merci.
Kerry S.We had an issue with what we were charged, as we had returned the truck 1 day early. We have contacted the office in Nanaimo regarding this matter.
LOREEN H.Very helpful and friendly. No issues at all. Return was easy, and flexible. Very pleased with the service.
Gordon A.Plenty of room to drive in with a 26' truck, and the staff were really helpful.
Thomas M.I was told 3 days now they're trying to charge me for the 3rd day. When I explained the issues I had picking up he said that wasn't his problem. What a unhelpful rude arrogant person.
Austin F.The manager at the location was great... Nice guy and very helpful... I will rent again from him
FRONTIER C.