Customer Reviews for Jug City
(Concessionnaire U-Haul dans le voisinage)

101 évaluations

1330 Ritson Rd N Unit 1   Oshawa, ON L1G6Z6
(South West Plaza at Ritson and Taunton Rd)

(905) 723-7311

Heures d'ouverture de l'établissement

  • Lun - dim : 11h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(905) 723-7311

1330 Ritson Rd N Unit 1
Oshawa, ON L1G6Z6
(South West Plaza at Ritson and Taunton Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 11h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
5

The owner/manager is a true professional. He went out of his way to help me on day one, and then got me the truck I needed. Outstanding service!!

Heath J. 
Évaluation :
5

Offer a drink on the house.

IAN A. 
Évaluation :
1

The fact that this location is in a convenience store as well as a purolator service location, and the person doing all three things with constant interruptions, and clearly does not "listen" to my UHAUL needs is problematic. The person I was dealing with had lack of knowledge in how to correct things. It took me close to 3 hours to pick up my reserved truck as well ME having to place multiple calls into UHAUL for assistance, while he was tending to multiple other services at his location. Customer service here was the worst ever and it appears that UHAUL customers are his last priority. I wish there was a NO STARS option they don't even deserve the one star I had to select.

giselle D. 
Évaluation :
3

Previous renter left two bottles in the cab and some straps in the box. Definitely one of the dirtiest rental by far. Host should at least do a full inspection prior to new renters renting a truck.

JAYBE M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sahana S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan D. 
Évaluation :
5

Fast and friendly check in and check out.

Leo K. 
Évaluation :
1

Everything. Pickup was horrible. Truck was dirty. Couldn't contact customer service

Apoorva Vaibhav K. 
Évaluation :
2

My order was not put through. So when I showed up, I couldn't get into the truck. I had to wait to get my truck. That made me push everything back. Was not happy

Erin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alain L. 
Évaluation :
3

Vehicle was good but wad charged for coverage when I asked for no coverage. When I called to be reimbursed they did it without question and handled it well which is why my rating isn't poor

Matthew G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas J. 
Évaluation :
1

Uhaul won't accept my license even though it says it's valid ID with out photo card

joanne L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alain L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGIA B. 
Évaluation :
1

The convenient shop owner was rude from the beginning. He started by saying there is no reservation made and I showed proof of booking but still refused to listen. After a long wait he went on computer and printed an agreement form to sign. The vehicle was not clean at all and the fuel was little less than full as opposed to the paper given. They also tried to charge me for 2 days saying that I was 3 minutes late.

KEVIN N. 
Évaluation :
3

They double charged me on my credit card stating that I returned it the next day and didn't log in to advise that we had to log in to return it. I cannot afford two charges, and no one is doing a thing about it. It cost me almost $400 for seven hours. I am owed. This was terrible and I'll never use uhaul again.

Krys V. 
Évaluation :
5

Sunny was a pleasure to do deal with. He far exceeded my expectations and when there was an issue with my online reservation he got it resolved immediately. I could not be any happier about my experience with Sunny and I definitely recommend this location.

Stephen M. 
Évaluation :
2

We carried back the truck clean and undamaged. I put gas in after the trip but I forgot to check the gas level before I left the gas station. It did not reach the original level and the owner said the system said I did not put in any gas even after I showed him the gas receipt. I offered to put in more gas and went outside to go for the truck but the prospect of taking too long to the station I changed my mind and went in back to pay him the $77 he charged for gas. He then said he was going to charge me for 2 days since by this time it was after the return time for the truck. I protested and he reversed that decision. I paid the money for the gas under duress and he said he emailed me the bill. When I came home and check my email he had added tax to the $77. I ended paying $87 more for what another $20 gas could have covered. He completely disregarded my gas receipt. He is a money gouger.

Norma T. 
Évaluation :
5

Excellent customer service, would recommend 10/10

Colleen J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEREKG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELUMALAI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN O. 
Évaluation :
3

Not very helpful

JANILE T. 
Évaluation :
3

The place is not just for renting truck therefore there is no dedcated staff and also when it comes to billing they just refer you to company/central. I have to wait for long time to be served and also i still dont know why i have been charged $20 more.

MAHMOUD R. 
Évaluation :
1

The shop owner was very rude and disrespectful.. not at all a good experience.. will not recommend to anyone

Akshay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELI W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GORDONW L. 
Évaluation :
5

Very friendly owner of the shop

AASHISH N. 
Évaluation :
1

This guy lied about when you can return the vehicle. He forced me to have it back by 8pm and cost me an extra $80+ on my rental. This guy is as shady as they come. Please stay away from this location and do your research before getting a uhaul.

JAMAINETERRANC L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AASHISH N. 
Évaluation :
3

The guy at the counter was beyond rude and f##king lazy!!!! He refused to close my account unless I walked outside in the storm, behind the building, in the dark (keep in mind, I am a woman and dropped it off for a friend) to retrieve the mileage, Then he REFUSED to wear his mask!!!!!!! I will never recommend this drop off to anyone. In fact, I have a business web site, on all social media for personal and business and I will be advertising the sh##ty service and poor attitude of the man at the counter!!!!! I'd sooner drive 2 hours out of my way (if I had to) to drop off another truck at a UHaul!!!!!

DAVID K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dheeraj S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
1

very poor customer service, the guy from that location was so unpleasant and rude. im talking about the old guy coz theres 2 guys on that site.

OLIVER B. 
Évaluation :
1

Dealer was late opening location both for pick up and drop off, said truck not there when it was. Booked 9am pick up, took 2 hours to actually get the truck and leave. Extremely unhelpful dealer. This location should not be a dealer, it gives a very bad impression of U-Haul services. Will never book here again.

Laurel K. 
Évaluation :
1

Charged me extra for equipment I didn't use. Gave me 15 ft truck instead of 10 ft that I needed, so gas was much much more for bigger truck. Supposed to open at 10 am and my pickup was scheduled for 10 am. Didn't open store until 10:30. I was on a tight schedule so this caused me to be late for all my events.

darby B. 
Évaluation :
1

First of all he submitted a 30 surcharge that he wouldn't explain. He made me go to the truck twice to take pictures and was only half an hour late and charged me for another day. So for 2 days, and very little mileage it costs 175 dollars!! I will NEVER go to that location again. And I will tell everyone that will listen that he is a crook!

NANCYLEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKOLAS L. 
Évaluation :
1

There was garbage left in the truck, the clerk at the store was rude and unhelpful. I would cancel your contract with this particular vendor.

SILVANO C. 
Évaluation :
1

Customer service there is non existence. Came in at 10am and the store didn't open until 30mins later. The guy working there is extremely rude and has no customer service skills whatsoever. Also rental equipment was not provided. I went back to the shop to pick up and they said they didn't have it. Asked why would I pay for something if the shop doesn't provide them and he basically told me he doesn't know and can't help and shoved me away and to take it with uhaul. Customer service over the phone told me to take it up with the location. I don't think I would ever rent through them again and may consider other options.

Bismark A. 
Évaluation :
5

Amazing to deal with at this location, highly recommend this location😊

TAMMY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON E. 
Évaluation :
1

The truck shakes if you went over 80klm Also I got charged extra mileage for taking the truck back an hour away from my home when their was a drop off location 5 mins from my home I asked him to look for closer locations and he didn't as he was to busy dealing with other customers in the store. I'm NOT impressed and I probably won't you your trucks again Very disappointed

NICOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICKS B. 
Évaluation :
5

The guy who helped us was so nice! He made a stressful day a lot less stressful.

SCOTTA M. 
Évaluation :
1

The store owner was an hour late, then on return, I had filled the tank with more fuel than I used - 6 miles driven - but he added it to my bill! Never will I rent from him again! Not impressed

THEODORE O. 
Évaluation :
1

This man was the rudest person I have ever met.

Judy L. 
Évaluation :
4

The vehicle was clean. But we found an empty bag and 1 sock in the truck. Plain site as you got in.

STEPHENN B. 
Évaluation :
2

The rental cost is unbelievably to high comparing to other rental companies. The time was too tight for me, otherwise I would not pay that much for a truck. The reason was that all other rentals were sold out for that day.

ABDULLAH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEREK N. 
Évaluation :
3

Online check in and authorization took almost 30 min. No one was in the store (it was locked) To help or ask questions. Someone showed up about 1020

Patricia V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MAJEED V. 
Évaluation :
2

The truck was dirty, difficult process for renting

JUAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL A. 
Évaluation :
2

Took 45 minutes to pick up the truck. And the computer was broken.

ROBERTWILLIAMALF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
4

She said that I got charge for $39 for fuel While it wasn't true then she did something on her device and said said it is deducted so I paid and left I looked at bill and showing that got charge and I paid. I am hoping someone could look into it.

HOSSEIN M. 
Évaluation :
2

When ordering online the uhaul website allowed me to pick a 9 o'clock pick up time. We planned our day around this and showed up to pick up the truck only to find out the building doesn't open for another hour. Once inside we had to give all our information again, which delayed our day more and defeats the purpose of giving all the information the online reservation.

Adam M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIEKAITLIN B. 
Évaluation :
1

Cancel the partnership with 1330 Ritson Rd N Unit 1 Oshawa, ON L1G6Z6 Connivance store PLEASE. Reasons are as follows 1. The store owner is rude, late and just not a good human being. 2. I along with 2 other customers had reservations for 9:00, 9:30+ and the owner showed up at 10:30. Reading through other comments and reviews, it looks like this is common practice for this person. 3. The reservation said dolly and furniture pads will be available and the owner did not have it. 4. He is extremely rude in all transactions and this affects uhaul more than him obviously and he knows it. 5. No calls were answered on the contact number on multiple trials. I've used uhaul many times in the past 5 years and never once have I had such horrible experience. I ended up having to pay my movers an additional $200 due to the wait. Moving is a stressful time for everyone and nobody needs a moron making life harder for anyone else.

Sreyas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVANGELOS S. 
Évaluation :
1

Store owner was aggressive and threatening. Chased me out of store, screamed at me and tried to intimidate me and refused to allow me to leave the trailer. He took photos of me and my vehicle and only retreated once 911 was contacted.

JESSIEJAMES D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anderson O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIGNESH P. 
Évaluation :
1

Be on time, respect the pickup time that was scheduled for customers!!! We booked our Truck for 10am pickup, The man working did not show up until 10:50, barrelling into the parking lot almost running me over. His hours on the store front said the business was to open at 8am! We had hired movers that were waiting for an hour for us to get this truck to them, his tardiness set our whole day and wallet back (200$ The movers were standing around for an hour waiting for us to unlock house and bring them truck)- and he never apologized. Moves are scheduled and stressful, this was unacceptable and if I was U-haul I would not allow this location to operate under the U-Haul name.

michael O. 
Évaluation :
1

So sketchy

CASSIDYGRACE U. 
Évaluation :
1

I will never use Uhaul ever again, I rented a 15ft van for June 5 at 8am via the share program, did not get van till 1040am from a different location and a smaller van. I had a reservation for 8am with a reservation number which was booked a week before pickup, I showed up and there's was no van for me, talked to a representative and they told me that there was no van for me, I got no notification of that, I was told I should have got confirmation of that but I didn't. Your whole system is stupid, when you book a reservation for 8am online and you receive an email back that you have a reserved van with a reservation number and details of where to pick up and drop off, that IS your confirmation, that's what reservation means. There was 2 other couples waiting for their van as well and had the same problem as I did, never again will I use Uhaul, I'll be writing a story about this and sending it to the media

EUGENEM O. 
Évaluation :
3

Indicate where truck should be parked

SARAMARIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOELN M. 
Évaluation :
2

The location did not have any U-- haul signage that was easy to see. The gentleman that did my contact and release was very nice and helpful but he was running a store, package pickup and u-haul at the same time. We did not to a walk around the vehicle so I had to take my own pictures to show proof of damage to the Cecile when I got it. The truck I got had the engine light on the whole time of my use, this did make me feel uncomfortable and I worried that the truck could break down at any time.

Rosel R. 
Évaluation :
1

HORRIBLE EXPERIENCE. We rented a truck from Friday 3pm to Saturday 3pm. We went to get the truck at Jug City and was told the truck was inspected and ready to go. We know we are supposed to get a check list for us to go inspect the truck and make notes as we rent often. He said not necessary because he did it. We go to retrieve the truck and see as we approach VOMIT down the drivers side door and window. We also noted dents. We go back to tell the older clerk to come see and reluctantly comes out. He argues that it is only dirt which you can clearly see it is VOMIT. I have several pictures to prove this. He tells us WE can take it to the car wash if we don't like it. This horrible interaction lasted for 20 to 30 minutes. At one point he tells us he is not renting the vehicle to us. He also told me to go away as he will only talk to my husband because i was telling him how DISGUSTING it is to expect us to take a truck with VOMIT on it especially in the middle of a PANDEMIC. My husband asked him if U-Haul would find it acceptable with the way he is reprsenting them. We had to go home and get sanitary wipes and gloves as we are sure if he didn't clean vomit he sure didn't sanitize the inside (as is required according to Ministry of Health) to ensure the safety of clients. We had to be careful not to touch or brush up the truck while going in and out so as not to get vomit on us. Returning the vehicle was just as bad. Same clerk told my husband to go get the milage . I called customer service Friday and was told we would get a call back by a manager, it is now Sunday. Ref# below. U-Haul Reference #3078811

MARK B. 
Évaluation :
1

Horrible customer service. There's a reason this location has a 1 star average. Should be shut down.

WILLIAMAARON M. 
Évaluation :
1

I can not upload the picture to show how dirty and iced was the car took me 10 just to clean my front class

RIHAN F. 
Évaluation :
1

Jug City location person was rude and did not added additional driver and i had to call call center to get it done which took 30 mins. Also, he did not provided covering cushions and dolly upfront but charged, so we had to go back in store and get it. Also, the truck was dirty from outside and was having stain of spitting tobacco on door glass, In covid time this is really not good.

UMESHMACHINDRA S. 
Évaluation :
1

Picking up the vehicle was very slow because the person at this location had trouble checking us in. We had to clean all the snow and ice off the truck before we could use it. When we got the truck home and began to load it, we were surprised to see cigarettes butts, food wrappers, and a chocolate milk carton in the truck, and Uhaul blankets on the floor of the truck. There was a smell in the truck that may have been marijuana, we wondered if someone had even slept in it. The return of the truck went smoothly except that this location failed to report to Uhaul that we had returned the truck to that location and on time; Uhaul called to check on what location the truck had been returned to and we cleared that up, but it's a bit of a headache to have to help resolve these issues. In addition, once they confirmed that it had been returned on time, they gave me al late charge as though it had been returned a day later, which I am hopeful will be refunded. I would not recommend using this location for Uhaul; I'm not sure if I would recommend Uhaul at all, though customer service that I have dealt with were fairly good and able to help work out some of the problems. That being said, I'm busy enough trying to unpack and get settled after a move that I don't want to be dealing with these problems.

Mark A. 
Évaluation :
1

If basic customer services skills, common courtesy and a clean truck are important to you, I highly suggest that you avoid this location and go elsewhere.

CHRISTOPHERR J. 
Évaluation :
1

Truck had damaged windshield, hours of store were wrong, store clerk was incredibly rude and not helpful.

Jennifer K. 
Évaluation :
1

The agent was not cooperative at all. He did not even agree to talk to the agent at the pick up location to settle the dispute with the furniture dolly. Very unprofessional. I was charged and had to suffer because of no fault of mine.

Kaushik B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MERVYNK A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Camille B. 
Évaluation :
1

I got over chartered still waiting for a manager to call me back a week later the truck was disgusting dirty masks wet dog pee pads

SAMANTHAANNE JOY T. 
Évaluation :
5

Ive used uhaul vehicle's for years. Find your services smooth and straightforward. Fully satisfied with the current services

Craig L. 
Évaluation :
1

Location is 4 towns away from my preferred pick up. No one contacted me to tell me my truck would be an hour away. I waited on hold for 30 mins to find this out. Also was 4 hours later than I needed it. Staff was not knowledgeable about equipment. truck did not have dolly, had to take one from another truck.

JASONEDWARD B. 
Évaluation :
1

I was nit impressed at all with this service. When i went to pick up truck there was a non medical face mask on the seat and an empty milk container. I had to go back in the store to ask the employee to clean it but he was so busy checking lotto tickets for people at jug city i was waiting 45 mins before i got the truck.. I also dropped off the truck and was told he would email me the receipt but as of this review i still had not received. Would not recommend this location again. To be given a truck with a used face mask in it during a pandemic os un acceptable.

CHARLESW M. 
Évaluation :
2

Worst thing is that I booked the vehicle for 8 am - but when I arrived the store had a paper sign taped to the door saying it opened at 11 am each day. There was no indication in the rental agreement about those hours. When I came back I had to compete with purolator and jug city customers for the time of the one staff member. When I asked about the rental period - booked for 8 am - but could not get until 11 am - the staff person said it would be worked out through the rental agreement and the return. But I did not get a receipt yet - so don't know what the final outcome was. Also I had to sweep a pile of some kind of white cleaning (?) chemical out of the truck - not sure what it was (baking soda?). Otherwise well maintained.

Mark S. 
Évaluation :
1

A More repectful, pleasant and friendly approach would have been nice, along with reasonable, professional customer service. Truck was filthy. There was disgusting spite stains on the driver window, beer cans, empty water bottles, cigarette package...the back door of truck was unlocked. During this covid pandemic time it was very disgusting and upsetting. I had to clean the truck at the gas station after leaving the site. The truck stalled repeatedly and i felt unsafe. Overall, very unpleasant.

Anthony P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paige D. 
Évaluation :
2

Was slow, took 20 minutes to sign up. For gas, he put 7/8 of a tank when it was actually 3/4

Tyler J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amanda G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
2

I had to wait to be served while the lone clerk took care of store customers and FedEx customers. I got the impression that I could pay cash when I returned the truck. Upon return I was told that it was already processed onto my credit card and that was final. I will never use a satellite agent again as todays' experience was totally disappointing for me.

Grant W. 
Évaluation :
5

Have a few more choices as far as vehicles are concerned

troy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravi Shanakar A. 
Évaluation :
1

The lady behind the cashier was great but sonny the owner was terrible to deal with very unorganized asking me for my credit card information when i had already filled everything out online terrible experience with sonny. when i got the car it had 3 less km then what it had said on my contract. ill try a new location for future needs

John D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AZIZ T. 
Non les évaluations ont été soumises pour cet établissement.

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