HORRIBLE EXPERIENCE. We rented a truck from Friday 3pm to Saturday 3pm. We went to get the truck at Jug City and was told the truck was inspected and ready to go. We know we are supposed to get a check list for us to go inspect the truck and make notes as we rent often. He said not necessary because he did it. We go to retrieve the truck and see as we approach VOMIT down the drivers side door and window. We also noted dents. We go back to tell the older clerk to come see and reluctantly comes out. He argues that it is only dirt which you can clearly see it is VOMIT. I have several pictures to prove this. He tells us WE can take it to the car wash if we don't like it. This horrible interaction lasted for 20 to 30 minutes. At one point he tells us he is not renting the vehicle to us. He also told me to go away as he will only talk to my husband because i was telling him how DISGUSTING it is to expect us to take a truck with VOMIT on it especially in the middle of a PANDEMIC. My husband asked him if U-Haul would find it acceptable with the way he is reprsenting them. We had to go home and get sanitary wipes and gloves as we are sure if he didn't clean vomit he sure didn't sanitize the inside (as is required according to Ministry of Health) to ensure the safety of clients. We had to be careful not to touch or brush up the truck while going in and out so as not to get vomit on us. Returning the vehicle was just as bad. Same clerk told my husband to go get the milage . I called customer service Friday and was told we would get a call back by a manager, it is now Sunday. Ref# below. U-Haul Reference #3078811MARK B.
Customer Reviews for Jug City
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Oshawa, ON L1G6Z6
(South West Plaza at Ritson and Taunton Rd)
Services dans cet établissement :
- Lun - dim : 9h am à 8h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Horrible customer service. There's a reason this location has a 1 star average. Should be shut down.WILLIAMAARON M.
I can not upload the picture to show how dirty and iced was the car took me 10 just to clean my front classRIHAN F.
Jug City location person was rude and did not added additional driver and i had to call call center to get it done which took 30 mins. Also, he did not provided covering cushions and dolly upfront but charged, so we had to go back in store and get it. Also, the truck was dirty from outside and was having stain of spitting tobacco on door glass, In covid time this is really not good.UMESHMACHINDRA S.
Picking up the vehicle was very slow because the person at this location had trouble checking us in. We had to clean all the snow and ice off the truck before we could use it. When we got the truck home and began to load it, we were surprised to see cigarettes butts, food wrappers, and a chocolate milk carton in the truck, and Uhaul blankets on the floor of the truck. There was a smell in the truck that may have been marijuana, we wondered if someone had even slept in it. The return of the truck went smoothly except that this location failed to report to Uhaul that we had returned the truck to that location and on time; Uhaul called to check on what location the truck had been returned to and we cleared that up, but it's a bit of a headache to have to help resolve these issues. In addition, once they confirmed that it had been returned on time, they gave me al late charge as though it had been returned a day later, which I am hopeful will be refunded. I would not recommend using this location for Uhaul; I'm not sure if I would recommend Uhaul at all, though customer service that I have dealt with were fairly good and able to help work out some of the problems. That being said, I'm busy enough trying to unpack and get settled after a move that I don't want to be dealing with these problems.Mark A.
If basic customer services skills, common courtesy and a clean truck are important to you, I highly suggest that you avoid this location and go elsewhere.CHRISTOPHERR J.
Truck had damaged windshield, hours of store were wrong, store clerk was incredibly rude and not helpful.Jennifer K.
The agent was not cooperative at all. He did not even agree to talk to the agent at the pick up location to settle the dispute with the furniture dolly. Very unprofessional. I was charged and had to suffer because of no fault of mine.Kaushik B.
Le client n'a pas laissé de commentaire.MERVYNK A.
Le client n'a pas laissé de commentaire.Craig L.
Le client n'a pas laissé de commentaire.Camille B.
I got over chartered still waiting for a manager to call me back a week later the truck was disgusting dirty masks wet dog pee padsSAMANTHAANNE JOY T.
Ive used uhaul vehicle's for years. Find your services smooth and straightforward. Fully satisfied with the current servicesCraig L.
Location is 4 towns away from my preferred pick up. No one contacted me to tell me my truck would be an hour away. I waited on hold for 30 mins to find this out. Also was 4 hours later than I needed it. Staff was not knowledgeable about equipment. truck did not have dolly, had to take one from another truck.JASONEDWARD B.
I was nit impressed at all with this service. When i went to pick up truck there was a non medical face mask on the seat and an empty milk container. I had to go back in the store to ask the employee to clean it but he was so busy checking lotto tickets for people at jug city i was waiting 45 mins before i got the truck.. I also dropped off the truck and was told he would email me the receipt but as of this review i still had not received. Would not recommend this location again. To be given a truck with a used face mask in it during a pandemic os un acceptable.CHARLESW M.
Worst thing is that I booked the vehicle for 8 am - but when I arrived the store had a paper sign taped to the door saying it opened at 11 am each day. There was no indication in the rental agreement about those hours. When I came back I had to compete with purolator and jug city customers for the time of the one staff member. When I asked about the rental period - booked for 8 am - but could not get until 11 am - the staff person said it would be worked out through the rental agreement and the return. But I did not get a receipt yet - so don't know what the final outcome was. Also I had to sweep a pile of some kind of white cleaning (?) chemical out of the truck - not sure what it was (baking soda?). Otherwise well maintained.Mark S.
A More repectful, pleasant and friendly approach would have been nice, along with reasonable, professional customer service. Truck was filthy. There was disgusting spite stains on the driver window, beer cans, empty water bottles, cigarette package...the back door of truck was unlocked. During this covid pandemic time it was very disgusting and upsetting. I had to clean the truck at the gas station after leaving the site. The truck stalled repeatedly and i felt unsafe. Overall, very unpleasant.Anthony P.
Le client n'a pas laissé de commentaire.Paige D.
Was slow, took 20 minutes to sign up. For gas, he put 7/8 of a tank when it was actually 3/4Tyler J.
Le client n'a pas laissé de commentaire.Amanda G.
Le client n'a pas laissé de commentaire.Charles H.
I had to wait to be served while the lone clerk took care of store customers and FedEx customers. I got the impression that I could pay cash when I returned the truck. Upon return I was told that it was already processed onto my credit card and that was final. I will never use a satellite agent again as todays' experience was totally disappointing for me.Grant W.
Have a few more choices as far as vehicles are concernedtroy A.
Le client n'a pas laissé de commentaire.Ravi Shanakar A.
The lady behind the cashier was great but sonny the owner was terrible to deal with very unorganized asking me for my credit card information when i had already filled everything out online terrible experience with sonny. when i got the car it had 3 less km then what it had said on my contract. ill try a new location for future needsJohn D.
Le client n'a pas laissé de commentaire.AZIZ T.
Le client n'a pas laissé de commentaire.jeff A.