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Nyala N.
Customer Reviews for Jug City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I booked cargo van at Jug City U-haul pick up location. It was really great experience picking up and dropping off the U-haul vehicle at Jug city Pick up location. The representative at Jug City was friendly and very efficient. My transaction was very smooth and hassle free. I would love to use this location for my personal need as well as will recommend it to others for any U-haul needs.
Dhavalkumar P.Everything was very smooth
anuj S.The gentleman that serviced us was incredible. Very friendly and answered all questions with ease. He was professional at the same time made you feel at ease. Thank you very much it was a pleasure working with you.
Michael A.Great service but store doesn't open until 10am and I had booked and confirmed a pickup time for 9am. Uhaul should know that stores hours. Other than that it was great!
Jeannine J.Maybe specify that floor base/bed is not 20 ft long without mom's attic as I had 18,5 ft boards and had to utilize attic on an awkward angle to fit my rather large load ...I should have probably inquired prior ..my bad
stephen W.Good vehicle
SAHIPYA K.It was very easy and quick to get the truck, it was very clean . The gentleman that helped me was very nice and helpful, if I happen to move or know anyone that is planning to move in the near future I am 100 % sending them to him. Great job on hiring him.
Leona O.The truck was all dirty inside and stinked
Sonny K.I was standing waiting and she Kady helped someone who came in after me first. Also don't do online check in I waited 15 minutes with no response.
DEVON S.Good management.
REZA R.April from the call center was very helpful
Lori A.Rien
ENIA D.It was a pleasure doing business with this Location specially Sunny was very helpful 😀
Jawed Y.Everything was good and well organized. Would prefer to book for all my future Rentals from Jug City Oshawa .
Amirali V.I showed up for my rental, and when I opened the lockbox for the contactless pickup, there was no key. Due to this, I missed my job yesterday because no one would answer the help line, and it was a mess.
Nicollas J.Customer service was exceptional!
Yakesan J.Improve custom service, prioritize properly. Slow and unorganized service, unclear directions. Fairly rude . Wouldn't recommend to anyone, or use again.
michael L.The guy was ignorant, 45 mins late opening. This man should not be running any type of business. Worst experience ever and will not ever go back there and hopefully no one else does also.
DAVID L.I ordered and reserved a 20' Truck (27153696). I was given a 15' Truck. I did not have room in this 15' Truck for all my belongings. I had to make (2) trips. Now i'm charged double mileage, paid more in gas to fill the truck and hours wasted. I rented a 15' truck on Thursday August 18, 2022. Mileage and truck cost me just over $120. This rental on Saturday was more than double the price. I need to be reimbursed for added expenses that were not my doing. For $10 more a 20' Truck which I reserved, would have done exactly what I needed and in less time and less money! This is not right!
Michael W.I am a regular customer to this location. The guy there is friendly guy and he helps a lot. I strongly recommend this location for all your rental needs
Vincent B.The gas tank was empty, we out in $15 for a 20 mile return trip, took pictures of the gas gauge before and after yet the owner argued with us. I will never go there again
Wendy S.The attendant was understanding and helpful of my dire situation and was all around friendly.
Ryan S.The location manager is really rude and loud, he was not hiding behind the counter and you cant communicate well with him while pick up and drop off. Also he did not even asked or informed while adding the coverage and took advantage of me trusting UHAL as a brand and added coverage without talking about it. I was in rush situation and signed the agreement on trust. Well when I came to return he even asked that booking tool has taken 2 days as you came to return late than agreed hours. If i am paying for a day, its my which what hour I want to return in that 24 hrs. His overall behavior was not welcoming and he was shouting on other customers as well, so I will never recommend this location to anyone. The vehicle was smelly dirty and even have empty smoke packs in it. He never even looked it himself if the vehicle is clean or not but asked me to provide him the mileage and gas tank status from previous rental. Really disappointed with the service.
ANKUR S.Cleaner equipment.
Orlando V.Very good and friendly customer service from this location.
GRANT H H.Tire was flat. I had to inflate it.
Dusan K.The representative there billed me for safe move without asking and then gave me booking helpline number to get it edited. We was non apologetic to what he's done. I waited for more than an hour to speak to agent. Pure waste of time. No apology from U-Haul either. I was told by phone rep that I'd be compensated for it. But nothing.
ROHITT S.I have always used UHaul for my moving needs and I have never experienced such a horrible encounter. The Jug City store tried to scam me and charge me double as the truck was dropped off 15 mins late due to them asking how long Id need the truck for. When reserving the truck I was informed that I would get it for 4 hours which was incorrect as per the fradulent employees working at this location. PLEASE AVOID AT ALL COSTS - they are unable to check the trucks as they do multiple services at this location which is inconvenient for the customer. Do yourself a favor and save the headache and use a different company
Christine H.I had to wait to hours to get my reservation
Ralphy L.Fun guy to talk to
Carlos H.Very long wait to get vehicle took every store customer despite me being there first
Delon B.The service was terrible. The fact that the person before didn't return the truck on time is not my fault
Christine T.keep the vehicle cleaner
ONRICK L.The trucks check engine light was on ? It's motor was misfiring and Stumbling in exelleration? There was garbage all over the cab ? N no one swept the box ? I showed the tank was half full ? The attendant claimed the tank was at 1/3 as it was 1/4 when picked up? and charged for an extra day for 40 mins late?
Norman H.I scheduled to pick up my truck for 8am, after getting there at 730am to check in to get my truck the website notified me that it would be ready for pick up at 11am when the store opened. Why bother offering a pick up time before the store is open. So at that point my entire move was completely screwed up. And then when I finally got back there to pick up the truck the cashier had no idea what he was doing, I let him know the truck smelled like hay and barn animals and that the interior of the cab was filled with fast food containers and he said yeah I know. Honestly this location should be removed from the U-Haul franchise it's an embarrassment to the company name.
keifer H.the gas limit was not where it was when i picked up the truck and i felt ripped off as i did not use that much and the representitive did not check the gas gauge from the last time being used.I will never use your this location again and will let all my friends know.the truck was dirty and he was told.for a 19,99 truck that cost me 130$ a rip off
wayne M.The owner/manager is a true professional. He went out of his way to help me on day one, and then got me the truck I needed. Outstanding service!!
Heath J.Offer a drink on the house.
IAN A.The fact that this location is in a convenience store as well as a purolator service location, and the person doing all three things with constant interruptions, and clearly does not "listen" to my UHAUL needs is problematic. The person I was dealing with had lack of knowledge in how to correct things. It took me close to 3 hours to pick up my reserved truck as well ME having to place multiple calls into UHAUL for assistance, while he was tending to multiple other services at his location. Customer service here was the worst ever and it appears that UHAUL customers are his last priority. I wish there was a NO STARS option they don't even deserve the one star I had to select.
giselle D.Previous renter left two bottles in the cab and some straps in the box. Definitely one of the dirtiest rental by far. Host should at least do a full inspection prior to new renters renting a truck.
JAYBE M.Fast and friendly check in and check out.
Leo K.Everything. Pickup was horrible. Truck was dirty. Couldn't contact customer service
Apoorva Vaibhav K.My order was not put through. So when I showed up, I couldn't get into the truck. I had to wait to get my truck. That made me push everything back. Was not happy
Erin O.Vehicle was good but wad charged for coverage when I asked for no coverage. When I called to be reimbursed they did it without question and handled it well which is why my rating isn't poor
Matthew G.Uhaul won't accept my license even though it says it's valid ID with out photo card
joanne L.The convenient shop owner was rude from the beginning. He started by saying there is no reservation made and I showed proof of booking but still refused to listen. After a long wait he went on computer and printed an agreement form to sign. The vehicle was not clean at all and the fuel was little less than full as opposed to the paper given. They also tried to charge me for 2 days saying that I was 3 minutes late.
KEVIN N.They double charged me on my credit card stating that I returned it the next day and didn't log in to advise that we had to log in to return it. I cannot afford two charges, and no one is doing a thing about it. It cost me almost $400 for seven hours. I am owed. This was terrible and I'll never use uhaul again.
Krys V.Sunny was a pleasure to do deal with. He far exceeded my expectations and when there was an issue with my online reservation he got it resolved immediately. I could not be any happier about my experience with Sunny and I definitely recommend this location.
Stephen M.We carried back the truck clean and undamaged. I put gas in after the trip but I forgot to check the gas level before I left the gas station. It did not reach the original level and the owner said the system said I did not put in any gas even after I showed him the gas receipt. I offered to put in more gas and went outside to go for the truck but the prospect of taking too long to the station I changed my mind and went in back to pay him the $77 he charged for gas. He then said he was going to charge me for 2 days since by this time it was after the return time for the truck. I protested and he reversed that decision. I paid the money for the gas under duress and he said he emailed me the bill. When I came home and check my email he had added tax to the $77. I ended paying $87 more for what another $20 gas could have covered. He completely disregarded my gas receipt. He is a money gouger.
Norma T.Excellent customer service, would recommend 10/10
Colleen J.Not very helpful
JANILE T.