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Karl Carnevale
Customer Reviews for Julies Floral and Gift LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keep up the good work
Thanh HoangThe trailer I rented doesn’t have a jack to raise the tongue to the hitch and it is very heavy so one person can’t hook it on this does not make any sense since you have to have 2 people to man handle getting it hooked up
Marc AngaranoTruck had 1/4 of a tank of gas. Had low fuel light after less than 50 miles for that. If I put more in I get no credit for that gas. This will be my last u haul rental ever. I will use Penske
James BriggsExcellent service à la clientèle
Sandra SpencerJulie was rude and acted like she was doing me a favor by waiving a fuel charge for me but I filled the gas tank to exactly what it was when I rented it. I had pictures to show her.
Gina HallJust wish my pickup location was closer. I went 24 miles out of my way to get the u-haul and to return it. 24 miles that I paid for.
Judy JeromeYou are very friendly and thank you for your help with the move we plan on using you again.
Larry ReynoldsJulie's flower shop made the rental pick up so easy and quick. She was super helpful when it came to the terms and conditions. Definitely will recommend her to anyone who needs a rental.
Christina PerezJulie at Julie's Floral is an excellent resource in the community. She was very helpful and professional,and made the awful process of moving alot easier.
Mark OzzelloFantastic Facility and great people
William StopinskiVery easy pick up, staff was wonderful, and great experience!!
Karen ReigelspergerAmazing Customer Service
William StopinskiVery friendly service. Very easy to do at location.
Linda ZukaitisThe experience could not have been better.
Christine HallMy reservation was confirmed. Late the night before my 7:00 a.m. pick up, a voicemail was left saying they did not have the truck. I had to drive an hour away to pick one up, putting my move behind a total of three and a half hours. The help I had lined up for that day could not stay any later than originally planned, leaving the move to two of us The customer service rep was condescending. She told me something along the line of it's the end of the month, what do you expect?
Denise ColburnStaff was friendly, and pleasant to talk with. Quick turn in!
David BurrowsThe truck was clean. However the tires were very worn and while driving the starting out somewhere near there seemed to make a lot of strange noises.
Charity CampbellQuick, easy, convenient and economical. Perfect for in town.
Daniel MillerJulie was very helpful. The entire experience was a positive one.
MARGARET WATKINSPoor cell service (at least for me) so the smart phone on-line check-in features worked but did so slowly. Best to go in during business hours if possible. She is very helpful.
William StrattonFirst I must say the owner was very friendly & pleasant to interact with. The truck was not maintained or prepped properly for my rental. 1) The blower motor fan was not working so no AC, but more of a safety hazard was the defogger did not work when it began to rain and the windshield fogged due to humidity. I could not see and had to pull off the road. This is such a safety hazard and not acceptable. How can you knowingly rent a vehicle with broken fan motor safety!!!! 2) The glove box was broken and someone attempted to duct tape it closed and the tape failed so it flopped open /close as you drove down the road. 3) The cab was not clean. There was food waste on the seats and floor as well as mud/dirt. I find the fact of the cab not being cleaned or even attempt to clean it is totally unacceptable with Covid & now monkey pox. I have rented numerous vehicles in the past and to be honest it seems that NO dealer cleans or wipes the surfaces of the truck -disgusting and non hygienic ! 4) The radio did not work which was the least of my concerns Looking ahead I will be hesitant to rent from Uhaul with these experiences
Christopher WarnJulie is a lovely person: efficient, friendly and has excellent people skills. I look forward to working with her again.
kathleen shresthaJulie was great.
John StanleyThe app didn't work at all for me, I had to check out and in from the website, I'm not sure what the problem was, but it was very frustrating trying to make it work.
Michael BarberIf you truly want to hear honest feedback, then feel free to call me to describe my horrible experience.
GARY MOELLERRental was done via UHaul Truck Share 24/7 using cell phone. However, when got to location, there was no cell phone service. Luckily, Julie from Julies Floral and Gift happen to be there even though normally closed on Sundays. She was able to take care of us. If not for her, we would have been screwed! You should not be doing 24/7 from this location on days it is not open!
Eric HellerThe online check-in/pick-up was much harder and slower than advertised and expected. It took almost 45 minutes for me to complete the "quick" process and was extremely frustrating the entire time. Once it was completed, the system gave me an error message which did not allow me to obtain the access code to retrieve the keys. I had to call (which took more time) to finally get the access code. I would recommend anyone to NOT use the online check-in as it added unnecessary extra stress to an already stressful moving day. I was very disappointed because it should have been a quick and easier process.
Thomas DunnClean the windshield and wipers need replacing. But everything else was awesome with the vehicle! I will only be using this place to rent uhaul vehicles.
Andrew VanAukenclean the vehicles, no smoking allowed in vehicle. Full tank of gas upon pickup and not on E.
Nancy HoltThe lady was rude as hell and nasty
Shawn HuntThe vehicle needs steering and suspension work. It was a handful to say the least. It was clean. The operator of the rental outfit was very nice and I had a pleasant experience. I was using the vehicle to transport props for our schools Odyssey of the Mind program state finals competition and many repairs had to be made directly relating to the poor performance of the suspension. All said and done it got things where they needed to be though.
Jeffery CurryHad. Summer tires. On it. Washers. Water. Was frozen
CARLM VANBUSKIRKUhaul sent me 45 minutes away to this location and I didn't know this until day of pickup. When I got there, it took an hour to get me the trailer because of billing. Owner tried uhaul/traffic who couldn't fix the problem so she canceled and served me as walk-in. Once I left I got a flat tire and because she inputted my information wrong uhaul/help was no help. I had to pay for a tire plug out of pocket.
KEVIN LAWRENCEOnly issue was there was no windshield fluid.
Helena GillespieJulie hooked up the trailer for us and pointed out all necessary details. Very friendly person.
Trudy MinnickJulie was more than accommodating. She was able to get everything in place with a shirt notice. Thanks again!!!
ROBERTJ CARLLRented twice at same location.
FRANCISH TENNITYVery nice people and they made pickup and drop off easy.
Joseph CraneJulie made it so easy to do. Everything went perfectly!
Cheryl MaxwellThey were extremely helpful and efficient! So friendly! Made the process quick and easy.
Holly BurgettVery Friendly and accommodating.
Greg BergerRien
NICHOLASPAUL FIELDJulie was great, especially since she knew that we had to drive 35+ miles to her location to pick up the 26ft truck that we needed for our move. She had all of the supplies ready to go in the truck and made it easy for us.
Sheldon FieldsJackie in Conesus NY was great: friendly, informative and efficient. I will go to her next time.
kathleen shresthaThrough no fault of the pick up site the experience was horrible due to the uhaul site crashing. I had to complete the steps twice before it timed me out. We spent over an hour and a half on the phone with various people from uhaul before agent Justin was able to get us going.
Eric BrownellNotify customers when their equipment is not available at a location more than a day before they move. Was very inconvenient driving two extra hours on moving day because my pickup location was changed last minute.
DANIELEDWARD SULLIVAN