Évaluations des clients Jumbo Mini Storage

We forgot the stand. Otherwise it was a pleasant experience. Thank you, Vanessa! Fred Vigil

Enjoyable experience

Really sweet and helpful service! Easy to work with and took care of us quickly. Would highly recommend.

I was pleased with the help I received in changing the drop off location due to no room at my original assigned drop off

Maybe have Wi-Fi available at the location for customers to use

The staff at Jumbo Mini Storage is always so very helpful - we appreciate them greatly!

Courteous, knowledgeable, professional

Great

Becky is a joy to work with, simply because of her, when we ever need to rent a Uhaul trailer or truck, or should we need a storage unit, we will always come back here & advise all our family and friends to also. Thank you, Becky. We hope she is acknowledged, appreciated, & rewarded for the 150% you given us. You are an exemplary benefit

overall very disappointed by Uhaul costomer service. no compassion during very difficult times.

Awesome customer service. Very knowledgeable

Kaysha is amazing! She was beyond helpful and kind. She went above and beyond to make sure I had a good customer experience in assisting me with getting the hitch that I needed after normal business hours. I was able to get home on time because of her. Thank you Kaysha!

Great secure location with easy access.

This was the the beat drop off I'd had with Uhaul

Vanessa was incredibly helpful, thank you for the great service!

VANESSA was my contact for UHAUL. She is wonderful Professional, cheerful, knowledgeable and she helped me make the best choices. Fabulous!

Great job and Vanessa is terrific. Talk about a go-getter! Vanessa took great care of me and even helped me get hooked up. Definitely a great place to rent. My second time there and both times had amazing customer service!

The computer system was slow.

No improvement needed well keepcand clean.

Excellent service

Excellent service by Vanessa

Onsite personnel looked over my trailer and all was well. I did upload the pics and loved the experience. Trailer was flawless. Had 2k pounds in it with a 2.4k max. Nice doors on trailer vs role up model.

Very thorough

Awesome customer service!

The mirrors need to be adjustable. Backing up is dangerous without being able to see behind the rig.

After hours return procedure with mobile device----pretty cool--very easy.. Thank you

Vanessa is allways courteous efficient and very helpful.

The lady renting us the truck was awesome. Very helpful and friendly. Will be back for sure

Great customer service. I would recommend to anyone wanting to rent a uhaul.

Great service and help with information needed to help with my move. Vanessa. Was very helpful and suggested local packing company to help with move. Trailer was in good shape and worked well on trip to Golden.

Very friendly and helpful even though it was close to closing time.

Staff was very professional and courteous.

UHaul should provide locking capability for the hitch, as well as a tongue jack.

Vanessa is extremely helpful. My overall experience with U-Haul was fantastic.

The lady in this office is amazing, she does everything all alone!! She needs a medal for her attitude, efficiency and the attention to detail. I definitely will be back to this office.

Vanessa was very friendly and helpful. She answered my questions.

Need to put jacks and tire chucks with trailers

Well, this was the first time I had to rent a dolly. The last 2 times I used uhaul, I was provided with a dolly and blankets.

This was the WORST experience I've ever had. I showed up at 1240pm on Thursday 8/30 to drop off and the door stated that someone would be back at 220pm. Not to mention I dropped off the truck cleaned out and with the exact amount of gas that was to be put in. However I got a call from this location saying if I paid them a cleaning fee and filled up the tank they wouldn't charge me for damage. There was NO damage as I took video and pictures upon pick up and drop off. I have filed a complaint about the location and truck as it cost me a ton of money to have friends drive behind me.

smile,,do a great job,,

When I arrived, I started the check in process, the uhaul website crashed. I stood around in the hot New Mexico sun for 1 hour waiting for either my ride to return or the website to start hosting. Finally when a tow truck driver came by to drop off his tow truck, we tail-gated him into the yard to get his assistance. He said he didn't work for uhaul, he only drove the tow truck. After confronting him about the telephone number on the side of his vehicle is the same as the telephone number on the wall of the uhaul store, he agreed to make some calls. Ultimately the person he called said to keep trying uhaul website, they were having technical difficulties. The towtruck driver insisted I return the special lock to the drop box, in case they needed to rent another truck. I realized after I dropped it in the box, we probably need to keep it on the truck, because we will be returning an open truck with the dolley. Too late. When I dropped off my rental, I dropped the keys into the slot and realized I didn't fill the tank. I tried to do a live chat again, still no humans available. To date I am worried, uhaul will charge me $5 a gallon to replace the gas.

No recommendations. The lady at the desk who is very friendly and very professional.

She was a little thing she had a little trouble hooking the trailer up felt bad for her

Vanessa was excellent in her job

Absolutely wonderful experience dealing with the courteous and knowledgeable People at Jumbo self storage/U-Haul.

I requested a 8 am pick up and got an email saying it was available at 12 pm. I called Jumbo and was able to pick it up at 10 am & could have picked it up earlier if I have called earlier. The email was misleading.