Évaluations des clients Jupiter Park Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Jupiter Park Self Storage

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Rodney B. le

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Le client n'a pas laissé de commentaire.

DARYLSUE T. le

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Joe and his crew were very helpful and friendly

Matthew B. le

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The man working the front desk was extremely rude and unprofessional. when I first arrived I was made to wait a good 15 minutes before he even showed up at the desk and he immediately told me that I would have to wait 1-1/2 hours to get a truck... when there was at least 10 trucks on the lot so I went back to my car and got my phone and reserved a truck and immediately went back in and low and behold I got my truck right away. He of course had some lame excuses and gave me the truck. Then they also gave me a truck return site that doesn’t accept returns so I had to find an alternative site.

Iya M. le

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I had an appt to pick the vehicle before the branch opened, but the app and the customer serevice did nothing to get the vehicle on time. I had to wait for the store to open to finalize the process. Very disappointing and irritating.

Scott C. le

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Joe was awesome...friendly and professional

Rodney B. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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No improvements necessary . Staff was professional and polite. Promptly set us up, safety check performed and we were on our way .

Toni L. le

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Was sent a text about an upgrade to larger trailer for free. Didn’t say I needed to respond immediately. Decided I needed the bigger trailer but it wasn’t available. Don’t send text that then cannot be met. Staff was wonderful though. Disappointed with having the smaller trailer. Had to donate items I wanted to take. Which in turn will cost me $$ to replace.

Kim C. le

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This is the second time I went to rent a van and it smelled like live stock, I am not sure what people are hauling but I think the trucks would be better than the vans for hauling animals. Thanks so much and as always thank you

Shelley P. le

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I can usually get in and out of this place quickly and the staff is very friendly and helpful.

Philippe B. le

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The 10’ box truck i rented needed to be jumped once at destination due to a weak battery! I have rented many times from U-haul, this was disappointing.

Robert R. le

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Checking in our trailer seemed to be more work than the employee was wanting to do. When I asked for a receipt he said we didn’t need one because it was returned. When I stated that I wasn’t leaving without one he said “fine but it’ll take awhile” . I even offered that he could write on our original paperwork that it was returned in good shape and sign that to which he replied “ I’ll sign it but I’m not writing anything”. In the end it took him less than two minutes to provide us with a receipt, but the bad feelings were already there.

Andrew W. le

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Great service. Thank you

Michael S. le

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Le client n'a pas laissé de commentaire.

JOHN R. le

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Le client n'a pas laissé de commentaire.

JANET L. le

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Le client n'a pas laissé de commentaire.

Flora R. le

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Le client n'a pas laissé de commentaire.

Ryan L. le

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Le client n'a pas laissé de commentaire.

EDWIN A. le

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Le client n'a pas laissé de commentaire.

EDWIN A. le

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Le client n'a pas laissé de commentaire.

James G. le

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Very good experience

Amanda H. le

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Le client n'a pas laissé de commentaire.

Anthony L. le

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Le client n'a pas laissé de commentaire.

Brenda K. le

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Le client n'a pas laissé de commentaire.

June C. le

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Le client n'a pas laissé de commentaire.

Vadim B. le

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Le client n'a pas laissé de commentaire.

Henry L. le

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The rental needs the light and was no clean

William T. le

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Le client n'a pas laissé de commentaire.

Edward K. le

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Le client n'a pas laissé de commentaire.

John K. le

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Le client n'a pas laissé de commentaire.

Lisa G. le

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The guy who was working when we picked up the van was extremely rude and unhelpful. We were having trouble checking out the van using the app so we asked him if he could check us out instead. His reply was “next time don’t make the reservation saying you’re picking up with the app”. So we walked out and struggled with the app but it finally worked. Next time I I will drive to a farther location next tto avoid this rude person.

DARYLSUE T. le

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Joe and his crew are very professional and friendly.

MARIO C. le

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Great experience.

John S. le

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Le client n'a pas laissé de commentaire.

Summer C. le

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Le client n'a pas laissé de commentaire.

Shelley P. le

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The staff was very friendly and helpful. I was in and out quickly and had a nice and clean van. I will use this store regularly for business needs.

William S. le

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Not realizing the official opening time on Saturday was 9am, we showed up at about 8:40am. The attendant was already in the office working, however, instead of going ahead and taking care of us he made us wait until the official opening time. Okay... I understand. I'm sure he had tasked that needed to be done before the official start time that took a precedence over taking care of his customer needs. Here is my real problem. While killing time waiting the 20 minutes, I notice on the lot was three 20 foot trucks. 2 newer in much better condition than the 3rd truck that you could visually tell was older with a lot of millage. So when he open the doors... and we started the rental process, I mentioned that I'd like one of the newer trucks. Does he assign one of the two newer trucks to me as I requested...? nope, I get the old truck without an explanation as to why he couldn't accommodated my request. Keep in mind this was a local rental, 100 miles in town. Jupiter down to Boca and back. Moving my daughter back home from school. Truck left Jupiter at 9:15am and was back to Jupiter at 9:15pm. Why would you not give your customer the newer truck, especially when your customer requested the newer truck? The truck I was assigned smelled in the cab and in the box. The frontend had so much play I was terrified driving it. I had to constantly saw on the wheel to stay between the white lines. I'm not looking for something and I'm only responding to your survey. My question(s) is rhetorical, not looking for an answer. I'm the silent customer that goes away quietly.

John A. le

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I rented a 15 ft truck. The prior user obviously use the truck to haul concrete construction material. As such the ramp was very difficult pull out or put back because the rollers were were jammed with this construction material. Also, the rear overhead door had a spring it was very difficult pull down, and as such if you let the door loose, the door would swiftly fly back up. HOWEVER, my biggest problem was with the trucks fuel gauge. When I initially rented the truck the paperwork showed the gas tank as full, however when turned on truck the gauge was just slightly below full. When returned the truck, the person checking in the vehicle said it was below full. I said it was exactly were it was when I rented the truck. I showed him the gas receipt of 12.075 gallons @ $2,599 a gallon for $31.38, and I said the fuel pump shutoff automatically, which is recommended method. The UHAUL person was rude and didn’t care and proceeded to charge me an additional $7.80. Its not the $7.80 its the employee didn’t care about the poor condition of the vehicle, which had over 130,000 miles I have rented many trucks from UHAUL, but i will never rent from this location again and think twice from renting from UHAUL at any location. We have may choices when renting trucks and UHAUL has really slipped.

Florencio B. le

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Le client n'a pas laissé de commentaire.

Ana R. le

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Friendly professional and courteous

Kim C. le

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Le client n'a pas laissé de commentaire.

Gregory L. le

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Le client n'a pas laissé de commentaire.

MELODIE S. le

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Your app did not work for me to pick up my truck electronically. Fortunately the office was open and eventually they decided to help me with my situation. But when I return the truck I put fuel in it took a picture of the dash But they charged me $30ish in fuel. This is crazy. I have never been treated this way when dealing with U-Haul before.

Tamir R. le

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Le client n'a pas laissé de commentaire.

Ronald L. le

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Very poor attitudes between the couple that runs this place.

Vivian T. le

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The tail lights were out on the Van I rented. I forgot to tell the clerk as I dropped off keys after hours. This almost caused an accident. Luckily the driver behind me pull over to get my attention to tell me the tail lights were out. Not the break lights (thank goodness) but the tail lights. Luckily I only had a few miles to drive otherwise I probably would have gotten a traffic ticket Clerk was swamped that day but he was very nice and helpful professional. I think it was Jim?

DARREN M. le

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Average

Jason D. le

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Quick, easy and friendly service right when I needed it most.

Lawrence W. le

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Le client n'a pas laissé de commentaire.

Hunter F. le

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Le client n'a pas laissé de commentaire.

Nancy A. le

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Joe and other associates were very helpful in coordinating a one way trip with drop off. Friendly, supportive, and great follow through! Thank you!

Damis G. le

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Le client n'a pas laissé de commentaire.

josh S. le

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App checkout didn’t work. Had to wait 90 minutes for assistance. Did not have reserved vehicle. Replacement vehicle had no gas. If your goal was to deliver a horrible experience then you were successful.

Rachel K. le

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The gentleman at the location when dropping off the rental screamed in my face while I’m 4 months pregnant. Horrible customer service!! Would never use U-Haul again and I’ve been using U-Haul for some time.

Jesus G. le

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Le client n'a pas laissé de commentaire.

darysue T. le

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Joe was professional and courteous.

Scott M. le

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Joe was great

Tom W. le

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Customer service was excellent

Leslie B. le

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Le client n'a pas laissé de commentaire.

Nicholas R. le

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Employee that was there when i picked up the vehicle was terrible. Was ignorant to me. There were 2 hand trucks in the truck which he said i ordered and was charged for. Did not order or use either and was charged for. He is not good with customer service.

Barbara W. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

michel S. le

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I rent at your location truck 2 time a year for many year My experience this time was very disappointing just to say... 1: as I arrived at your facility there was nobody in the office for 10-15 minutes 2: they give a truck that as a alignment or other problem as you drive the truck goes up and down constantly so i turn the truck around back to you facility and Joe the rep wall around the truck and kick the tire and say well we have bumpy road in this street soon as you go on the main road you will be fine ( he did not want to give me a different truck and did not want to test drive so I just did not believe what he was doing and saying C: as I go on my way picking up my frame and art for a show the truck is so much a problem on 95 that I had to go to us 1 all the way to Fort Lauderdale instead of a 1.5 hour truck ride it was a 3.5 truck ride to go there and come back so after all this aggravation I call Jope many time to tell him of the problem again and he was not helpful and confrontational after telling him of problem he charges me late fee ??? WOW thes is not a good PR or customer story to be on your website or social media so waiting for my credit for a surcharge for time and a call from Joe manager

Herbert K. le

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I pre-registered online which seemed to help the process. Only took about 10 minutes till I was hooked up and driving away. No problems.

Diana O. le

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The person was very helpful!

John L. le

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Le client n'a pas laissé de commentaire.

Luz A. le

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Le client n'a pas laissé de commentaire.

Ken B. le

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Le client n'a pas laissé de commentaire.

Tyler O. le

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Parking lot was cluttered with trailers, trucks, etc.

ROBERT J. le

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Very helpful and easy to use wonderful people ty

Michael R. le

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reserved 10 foot truck and had to take 15 foot even though there was one out from. reserved the 10 foot truck 3 weeks in advance. waited 45 minutes in line and only 2 people in front.

James M. le

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Le client n'a pas laissé de commentaire.

Tersa M. le

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Le client n'a pas laissé de commentaire.

BILL M. le

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Le client n'a pas laissé de commentaire.

Tamir R. le

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Le client n'a pas laissé de commentaire.

kay D. le

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Le client n'a pas laissé de commentaire.

Winton K. le

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Truck was clean but had heavy smoke smell from previous renter.

Christine P. le

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Le client n'a pas laissé de commentaire.

Matthew F. le

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Great experience

Tamir R. le

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Le client n'a pas laissé de commentaire.

Donald J. le

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Le client n'a pas laissé de commentaire.

James D. le

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New management has really made a difference here.

Linda M. le

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This location is the best

Robbin S. le

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Le client n'a pas laissé de commentaire.

Jennifer L. le

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Very helpful. Great staff

Benjamin D. le

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Le client n'a pas laissé de commentaire.

Linda E. le

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Explain about the tow function. I kept turning it on by accident.

Tamir R. le

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Le client n'a pas laissé de commentaire.

Mario A. le

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Personal que hablen español

MATT D. le

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Le client n'a pas laissé de commentaire.

Karen C. le

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I am always completely satisfied at this location. Whether it be storage, or renting a truck. Awesome service.

Bonnie W. le

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Le client n'a pas laissé de commentaire.

Franklyn B. le

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Le client n'a pas laissé de commentaire.

Nanette G. le

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Le client n'a pas laissé de commentaire.

Benjamin D. le

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Le client n'a pas laissé de commentaire.

LARRY N. le

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The rep who took care of us, joe, was very professional and helpful in selecting the best vehicle. Please consider recognizing him.

Melech B. le

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The transmission was slipping and causing truck to shift touch but had no time to swap trucks.

Nicholas A. le

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Le client n'a pas laissé de commentaire.

Don J. le

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Joe and the team were awesome. Very helpful !

Kenneth G. le

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This is the first time using this location. Staff was helpful and courteous. Drop off was very easy.

Carolina G M. le

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Deric/Eric ignored me,refused us service,was very rude,even when I arrived b4 4pm(coming from Orlando),Took a pic of time on my watch up against your store hours sign! Said I was not even on ur list

Sandra C. le

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I initially spoke with Tommy regarding types of units. He was very knowledgeable. Darrin was extremely helpful with check in and answered all my questions. I was very impressed w/ the quality of CSV.

Phillip K. le

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Rooms are dark, second floor is somewhat difficult to use.

Michael M. le

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Excellent customer service. Wish the containers were different but for the price compared to other facilities in the area, I’m willing to make the trade off.

PETER S. le

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A pleasure to work with these folks. Very accommodating and fair. Honest business people. Highly recommend.

GARY L. le

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We moved out (with written notice) in October not "just recently"! We were happy and will consider using this location again in the future.

VINCENT C. le

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Very Good

BERNADETTE P. le

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Move in date changed to 10/9/2017 - Not yet moved in.

KRISTIN V. le

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We had a few problems accessing the unit at first but staff was friendly and helpful at resolving the problem. Units are clean and it is nice that they are all climate-controlled.

MARY B. le

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Person I dealt with was very efficient and kind. The facility is clean and close to my home.

ANNE-MARIE C. le

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The associates were very nice and helpful but their site needs to be more specific in relation to the types of storage units they possess.