Évaluations des clients Just Ask Rental

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Just Ask Rental

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Timothy T. le

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Le client n'a pas laissé de commentaire.

Jodi M. le

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Took one hour to check out... First person didn't know what they were doing because they were new and didn't want to bother the other person to ask them questions, so at least three people who came after me were helped before me while I stood there. The second person could not get computer going to secure reservation and had to call uhaul. Had to redo entire reservation over the phone... Had already done express check in and still had to do it over at least two times... It was ridiculous...never in my life have I seen such incompetency.

Ashley A. le

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Le client n'a pas laissé de commentaire.

Jared I. le

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My experience was horrible from beginning to end. The staff was extremely unprofessional, my truck wasn't available at my reservation time so I was told to just wait. Finally I was given a different truck that was dirty. Finally at the end of the reservation I required road side assistance and waited on hold for 45 minutes with no answer before I gave up and called a different company. I will never return to this location and will likely never use uhaul after this experience.

DAVID S. le

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Nothing. Staff is really helpful and knowledgeable. They really know their job! Very pleased with all the help they provided.

Jerome H. le

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Le client n'a pas laissé de commentaire.

Sharon C. le

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Terrible customer service!

david F. le

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Le client n'a pas laissé de commentaire.

Megan H. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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Le client n'a pas laissé de commentaire.

ROBERT H. le

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Old 26’ truck . Hard to keep in the middle of your lane...Wore out

Brian F. le

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Le client n'a pas laissé de commentaire.

Cyndi O. le

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Very slow. Didn’t give much explaination on trailer. Didn’t do walk thru

Kerry K. le

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Great customer service and very helpful!!

BRAD V. le

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Tail lights on trailer did not work. Waited On Hold for roadside assistance 40 minutes. Got pulled over by the sheriff and had to run with my hazards on till I got home. Not a very good situation in the dark

Ryan W. le

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Only one of the 3 people there knew how to do a Uhaul return and he was having computer issues. He ended up calling Uhaul and having me speak to them to do the return. He was very friendly and tried his best to help.

ALAN T. le

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Le client n'a pas laissé de commentaire.

Emily W. le

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Le client n'a pas laissé de commentaire.

ARRON C. le

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Closed when I dropped it off but convenient location.

Ross P. le

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I had to drive 45 miles to pick up the truck and trailer. The people working at the hardware store had no idea what they were doing. I wasn't sure if I had completed the check out procedure or not and I had to locate the trailer using the contract. I was over charged. Never Again.

Travis C. le

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I was running an hour late to pick up the truck, a uhaul care rep called me and was snotty and said I assume your not picking it up and want to cancel? I said no just running late, she put me on hold and said we need to find you another truck, I asked why I still want it I’m just waiting till my wife gets home, she said the truck isn’t there. Well I said I’m glad I’m running late then what would have happened if I drove the 30 mins to pick it up? Silence. She was rude to me for no reason when really I would have wasted my time over an hour to show up with no truck. She then found me a bigger truck nearby and I said I don’t need a bigger truck is it the same price and she said yes . When I went to pick up the other truck the lady didn’t know how to process it in the system and it was $189! When my other truck was $39 I had to call uhaul again and have them try to fix it and match the price the lady had to wait for two supervisors who never came over , I had a second phone and called the other first place and said call me if that truck shows up. While I was on hold for an hour the other truck now theee hours late shows up. I had to have them cancel everything drive an hour now cause I was more west to pick up this bigger truck and get my original deal it was a freaking mess. I get that it’s no ones fault cause that first customer was three hours late but one why didn’t anyone call me to let me know it wasn’t ready, two when they did call she was rude and didn’t know the status of the truck and three why wasn’t the price matched like I was told. Overall I’ll be really careful next time I use uhaul . I was also emailed instructions for both trucks to use the app to pick it up and neither place would allow that

Ronald M. le

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Le client n'a pas laissé de commentaire.

SARAH L. le

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I am all for hiring teenagers, but you MUST have an adult present to help out. What should have taken half an hour took over an hour.

Howard L. le

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Le client n'a pas laissé de commentaire.

Bethany A. le

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U-Haul should be called that U-Hate. U-Haul literally has the worst customer service ever! If you find yourself in a bind like us (we had our closing date changed) It was completely out of our control. We called 48 hours in advance and asked for a one day extension on our truck and was told we had to return ni matter what and that should get “storage’. Although I understand that, I feel like there could’ve definitely been another truck nearby that could’ve been used for the next rental. The real problem was the complete lack of empathy on the part of two different customer service representatives. They were downright MEAN.

Tobias S. le

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Klatt Just Ask Rental is first class. Fast and friendly service. Equipment always works well.

Roger L. le

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Le client n'a pas laissé de commentaire.

Randy L. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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The equipment had no lighting and i had an emergency so I could not go back. I took it to morries ford and had them fix it.

Richard G. le

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As you want it. thanks

Melissa D. le

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Le client n'a pas laissé de commentaire.

Mark H. le

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Le client n'a pas laissé de commentaire.