Customer Reviews for Just Ask Rental
(U-Haul Neighborhood Dealer)

776 évaluations

1215 Hwy 25 N   Buffalo, MN 55313
(HWY 25 & 14th - Just south of Wal-Mart)

(763) 682-9182

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 6h pm
  • Sam : 9h am à 6h pm
  • Dim : 11h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(763) 682-9182

1215 Hwy 25 N
Buffalo, MN 55313
(HWY 25 & 14th - Just south of Wal-Mart)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 6h pm
  • Sam : 9h am à 6h pm
  • Dim : 11h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret H. 
Évaluation :
5

Just let them know if they're renting a van less than 15' it does not have a ramp.

maria B. 
Évaluation :
5

The staff there is great.

GABRIELLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

Text message of location change wasn't correct in apple maps.

Brent N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA L. 
Évaluation :
5

Make sure the lights work.

Laura B. 
Évaluation :
5

Was totally satisfied with equipment and price.

jeff D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin J. 
Évaluation :
3

Customer service lacked any personality.

Diane A. 
Évaluation :
5

Little expensive but overall very good.

Glen D. 
Évaluation :
4

Very helpful

Scott F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda P. 
Évaluation :
4

Location is fine, good people and good customer service.

Matthew B. 
Évaluation :
5

Excellent, friendly service. Process was quick and hassle free!

Robert T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kirk M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob H. 
Évaluation :
5

Convenient and thankful!

Jonah W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rhonda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
3

I requested a 20 footer and had it reserved, went to get the uhaul and all the 20 footers were not there, little upsetting, gave me a 15 ft one which was ok but had to make more trips, be nice to actually get what you reserved.

Rick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
3

There was a lot of miscommunication with Uhaul pick up. We did not live near the Buffalo area and had to drive an hour away to pick the vehicle up.

Chue T. 
Évaluation :
1

Rude, not helpful, bad language offensive. Had me unhook the trailer myself ”just throw it someplace out back” they directed. Would like to buy the place and fire the whole crew.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEON G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke B. 
Évaluation :
5

Great customer service! Appreciate it

Matthew E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave V. 
Évaluation :
5

When a customer confirms a reservation make sure they confirm that the location had the correct trailer in my case that did not happen. The traffic control manager, Ricky Cassidy called the next morning and indicated that Yvette, who reserved the 5x 9 trailer to haul motorcycle (picking up in Elk River, MN) was incorrect. So had to start the reservation all over and ended up picking up the motorcycle trailer in Buffalo, MN. I was not pleased with this as the individual that was pulling the trailer was coming from Elk River,MN and then needed to pick me up in Dayton, MN to get the trailer in Buffalo, MN to proceed to Alexandria,MN.

Arlene N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Z. 
Évaluation :
5

The truck was not in good shape and broke down thankfully only 2 miles from the rental store after we had moved everything. The whole road side assistance part was a nightmare. Excessive wait times and poor communication.

Robert S. 
Évaluation :
3

The pickup location was pretty far from where we were (almost an hour away). We lived in a suburb of a big city so had hoped there would be a pickup spot closer. The pickup location was not very knowledgeable about the equipment and couldn't answer our questions about how to load the car or attach the trailer. Thankfully there were videos online that were helpful. Otherwise the pickup spot people were friendly.

Dane P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard P. 
Évaluation :
5

Double check the truck to make sure it is clean i found alot of debris in the back of the truck when i picked it up

travis J. 
Évaluation :
1

Reserved a trailer online, was guaranteed its availability. Upon arriving in the morning to get said trailer, the high school kid behind the counter had to run out back to realize the trailer wasn't there. Then he tried to scramble to find me a trailer. ***side note*** I honestly believe he cared and was trying to do the best to his abilities to satisfy the customer. I finally agreed to take a completely different trailer just to get it over with. Was told I'd get $50 because they didn't have the trailer I reserved. Got the trailer on my truck, plugged in the 4 pin connector, no lights, unplugged 4pin to find all male pin connections broke off in my trucks 4 pin receptacle. Bringing the trailer back, (same guys) they didn't help drop the trailer or check it to see if it was OK. They had no idea about the $50 for the refund for screwing up my reservation. The one older guy in charge was more interested in watching YouTube fix it videos then helping the high school guys out. Find somewhere else.

Josh C. 
Évaluation :
4

They need to help and go over equipment.

Robert H. 
Évaluation :
2

3 kids behind the counter need help with talking to customers, 2 of which did not seem to want to be interrupted from their internet activity. The trailer was advertised as being 5x9 and the width was 4 feet 4 inches instead of 5 feet. I was transporting a lawn tractor with a 50 inch deck, and I had to spend a couple hours in Minnesota @15deg. removing the deck since the trailer was not 5 feet wide.

paul S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONDA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cortney L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cortney L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael I. 
Évaluation :
3

I always check the tire pressures when I rent a U-Haul. The tires were supposed to be inflated to 70 p.s.i. and were only at 46 p.s.i. Not a huge deal for me because I work on vehicles all the time, but it could have been an issue for someone else.

David V. 
Évaluation :
5

Great Customer Service!

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY S. 
Évaluation :
4

The child working requires additional training on the online pickup process.

Jeremy P. 
Évaluation :
4

Great Service!

ERIC J. 
Évaluation :
4

I did not elected for the $8 insurance coverage but was charged for it at check out when returning the trailer.

Angela K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael I. 
Évaluation :
5

Very good people at the do off location...2 thumbs up!!

Shawn J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
3

Trailer leaked, boxes & paperwork ruined. Person at drop off mad because I couldn't show where water was coming in.

Donald I. 
Évaluation :
5

I was very happy with the service. every body was friendly and helpful.

DONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
5

Ran into a problem where we needed to extend the time needed and there was no problem doing so.

Donald J W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad I. 
Évaluation :
5

Staff was very helpful and friendly. Will go here for future needs.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
3

Location is fine. Just the Uhaul on-line experience overall is crap. I had to drive an extra 20 miles to and from the location I originally reserved a truck at and got stuck paying for extra mileage. Wrote the email provided to get a credit I was told I would get and they won't respond.

RENEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN Z. 
Évaluation :
5

Everything was perfect!

BRADLEY C. 
Évaluation :
2

Please notify the customer if there is a change in pick-up time. My original reservation was for 2:00. It was changed to 5:00 and nobody notified me of the change. When I arrived at 2:00 (it is a 35 minute drive to this location), the trailer wasn't there. The trailer was still not available at 5:00. I had to wait until the next day to pick it up. That part wasn't Uhaul's fault since the previous renter didn't return it on time, but still very frustrating. Hopefully, there is a penalty for not returning on time! It really messed up our travel plans.

Amy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBECCA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
4

Make key drop off location easier to find.

Garrett L. 
Évaluation :
5

I was supposed to drop off at Brinkman trailer in Delano, However they do not allow off duty Drop-off. Even though the owner was there he refused to accept the equipment, And told me to go to Buffalo.

Jeffery O. 
Évaluation :
4

Unit had gravel inside and the outside fenders were piled with sawdust. Unit was very old and when we returned the Unit the man told us that he was surprised it was not decommissioned.

Cindy E. 
Évaluation :
5

everything was great! And with nice people

CLEVE J. 
Évaluation :
2

They were dealing with a mistake they had made and were not attentive to my rental. I asked if they would hook up the trailer and was told no you'll have to do that. Then after hooking it up I was trapped in by other trucks and trailers.

Robert M. 
Évaluation :
4

They charged me an extra 41 for authorization charge which nobody told me and when I called uhaul in Buffalo where I rented the truck the clerk had no idea why I was charged that fee and gave me a 1800 number to call so not to happy .

sherry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON B. 
Évaluation :
5

The truck cab was dirty, spilled pop, etc. Also the oil light kept coming on.

LAURA M. 
Évaluation :
1

No dolly in truck. Just awful customer service at this location

STACY L. 
Évaluation :
3

Location was convenient for pick up. Sales associate at the counter did not seem to be trained well. I ended up being charged for Safe Move, even though I did not select it when booking my reservation online. The associate said the only way it would be on there would be if I had selected it. I told him I didn't, and he had no resolution for me. I called the local regional facility and was told that the associate at the pick up location was incorrect, he must have added it on himself. Regional said I would be credited back the Safe Move charges in full, but I have not seen it credited back to me. I am still awaiting an additional $14 worth of credit.

Jonathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON R. 
Évaluation :
5

For women, you need a cleaner cab. It was a pit - stains, sunflower seeds in the console - just dirty. The overall experience of renting went very well and worked out well for us....but you need to work on the "cleaning" a bit.

Lyndon and Conni L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN R. 
Évaluation :
5

Cory and staff are excellent!

Joel N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
2

The office was short staffed resulting in a wait time to get the truck key.

Jayme K. 
Évaluation :
2

Reserved the pickup in Buffalo then was notified by Uhaul It was changed to Brooklyn Center even though Buffalo had 2 tow dollies. Had to redo the reservation for Buffalo. Had no assistance from employees to hook up or drop off the tow dollie. Had a 1/2 hour wait 3X while they figured out how to complete the reservation on the computer. The place has large dogs in the customer area that bark and growl at the customers. Employees really don't seem to know how to work the uhaul software.

Robert L. 
Non les évaluations ont été soumises pour cet établissement.

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