Customer Reviews for Just Ask Rental
(U-Haul Neighborhood Dealer)

681 reviews

1215 Hwy 25 N   Buffalo, MN 55313
(HWY 25 & 14th - Just south of Wal-Mart)

(763) 682-9182

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(763) 682-9182

1215 Hwy 25 N
Buffalo, MN 55313
(HWY 25 & 14th - Just south of Wal-Mart)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Customer did not leave a comment.

STEPHEN R. 
Rating:
5

Cory and staff are excellent!

Joel N. 
Rating:
4

Customer did not leave a comment.

MATTHEW H. 
Rating:
2

The office was short staffed resulting in a wait time to get the truck key.

Jayme K. 
Rating:
2

Reserved the pickup in Buffalo then was notified by Uhaul It was changed to Brooklyn Center even though Buffalo had 2 tow dollies. Had to redo the reservation for Buffalo. Had no assistance from employees to hook up or drop off the tow dollie. Had a 1/2 hour wait 3X while they figured out how to complete the reservation on the computer. The place has large dogs in the customer area that bark and growl at the customers. Employees really don't seem to know how to work the uhaul software.

Robert L. 
Rating:
4

Make sure the customer gets the hook up for the lights. Never offered or mentioned. Had to buy at local hardware store. Also have a pin for the hitch.

keith K. 
Rating:
5

Offer assistance hooking up uhaul

Meghan J. 
Rating:
4

Customer did not leave a comment.

Doyle H. 
Rating:
3

Customer did not leave a comment.

SHERRY O. 
Rating:
5

Customer did not leave a comment.

Valerie E. 
Rating:
3

Uhaul was find but I had my order updated on me without consent and didn't know I had an “In town” truck when I originally came for a pick up and different drop off location moving truck, was inconvenient.

CORY ALLEN P. 
Rating:
5

Great people and very cooperative!

Stephen S. 
Rating:
5

Customer did not leave a comment.

ERIK R. 
Rating:
4

Customer did not leave a comment.

steven N. 
Rating:
2

This location was approximately 25 miles out of two large cities.

STEVEN S. 
Rating:
2

While the staff worked with me to change the pickup time, they failed to include any of the additional equipment I requested, such as the dolly. I picked up the truck before the store was open so I had no recourse. If picking up like this eliminates the option for such equipment the customer should be notified in advance. Other than that, the staff was friendly, patient, and helpful.

Craig L. 
Rating:
5

Customer did not leave a comment.

ALLEN S. 
Rating:
5

Customer did not leave a comment.

MICHAEL T. 
Rating:
5

Customer service was excellent everyone was very nice and helpful. Thank you guys.

PIERRE O. 
Rating:
5

These folks were great and very friendly. They came out as soon as I pulled in. Checked me in with no problems and was done in a couple mins. Best service ever.

James B. 
Rating:
5

Very nice staff.

ANN R. 
Rating:
5

It was only due to out of state vehicular purchase. But it worked out so well !!

Chris S. 
Rating:
5

Truck drove fine, seemed to have some sort of screeching coming from brakes inside the cab but other than that it was good

Taylor B. 
Rating:
3

Staff needs to understand to offer a co -inspection of the equipment.

DONALD G. 
Rating:
5

Customer did not leave a comment.

Harvey A. 
Rating:
5

Customer did not leave a comment.

Shawntel D. 
Rating:
5

Customer did not leave a comment.

VERNON F. 
Rating:
5

Customer did not leave a comment.

ethan A. 
Rating:
4

Customer did not leave a comment.

Allen C. 
Rating:
5

Customer did not leave a comment.

Randal C. 
Rating:
5

It sucked I had to drive from saint cloud to buffalo to pick up a truck at 1 and it didn't arrive until 3. But it's not the locations fault it's the people that didn't return it on time.

Summer S. 
Rating:
3

The Truck was a fithy mess and also it wasn't the location that I should have been to the Uhaul in St Paul on they put in the wrong dates so I had to drive to Buffalo MN instead of St Paul and add 3 hours to my moving day this is the second time in a month Uhaul has screwed up I'm very angry and disappointed

BRIAN L. 
Rating:
5

Customer did not leave a comment.

JULIE P. 
Rating:
5

Alignment on the truck was off but everything else worked well. Friendly staff at this rental location and easy after hours drop off.

Aislynn L. 
Rating:
5

Customer did not leave a comment.

Todd S. 
Rating:
3

Customer did not leave a comment.

Sue G. 
Rating:
5

Customer did not leave a comment.

TED L. 
Rating:
5

Customer did not leave a comment.

Aaron A. 
Rating:
3

Confirm drop off location on each rental piece

Billy L. 
Rating:
2

Confusing instructions. Too many steps, too check in.

Lisa S. 
Rating:
5

Customer did not leave a comment.

MARK S. 
Rating:
3

Customer did not leave a comment.

Veronica M. 
Rating:
3

Customer did not leave a comment.

ERIC L. 
Rating:
5

Great location for getting a Uhaul... Easy going, knowledgeable, wonderful staff!!! Made my 2 separate reservations into 1... made life so much easier!!! Thanks!!!

Michael R. 
Rating:
5

Customer did not leave a comment.

Derek B. 
Rating:
3

Customer did not leave a comment.

John A. 
Rating:
5

Customer did not leave a comment.

Benjamin K. 
Rating:
5

Customer did not leave a comment.

Phil A. 
Rating:
5

Customer did not leave a comment.

MICHAEL B. 
Rating:
5

Customer did not leave a comment.

Heidi B. 
Rating:
5

Customer did not leave a comment.

Kristin W. 
Rating:
2

Buffalo location opens at 10:00, website gives the option of picking up earlier via website on cell phone. I went thru the process, was told I could do the pickup at 9:00. Truck wasn't ready that morning and I was told I would have to wait until 10:00 when a employee showed up.

John S. 
Rating:
3

Customer did not leave a comment.

Wayne M. 
Rating:
5

Everything was excellent! Super fast check in and check out. Very nice people to work with.

Chris B. 
Rating:
5

Checking out was a problem the website would not confirm my location

ETHAN K. 
Rating:
1

I refuse to rent from location. NEVER EVER AGAIN! I had to hook up my trailer. The trailer had to be swept out before I could use it.

Mark J. 
Rating:
4

Good experience.

Tim O. 
Rating:
5

Customer did not leave a comment.

Donald G. 
Rating:
5

Vehicle does seem to have something loose in the front suspension. It rattles and seems to wander when hitting bumps.

ANTHONY E. 
Rating:
3

Insure equipment is safe and works properly. Wrong tire on trailer and trailer lights kept blowing a fuse which prolly bad wiring in trailer.

BRENT J. 
Rating:
3

Customer did not leave a comment.

Andrea D. 
Rating:
4

I rented the truck, used 36 miles, and returned it within 2 hours. I did add on the extra insurance so my total was 89 $. I wish that Uhaul would have offered a discount to me for returning it so fast. My quick return enabled you to rent it out right away the same day to someone else, and i just think it would be the right thing for you to have given me a large discount for doing so. I felt cheated for paying that much for 2 hours of use. Thank you, Laura Warner, 763-291-1898, lw5mom@yahoo.com

Laura W. 
Rating:
4

Really knowledgeable and helpful.

James M. 
Rating:
4

My entire experience was ridiculously horrible. The best part was friendliness of location. Coorporate Customer Service has been horrible. Your system is horrible. Tracking of what step in the process I was in was beyond ridiculous. I don't know how I am going to be able to use uhaul again.

Connor T. 
Rating:
5

Customer did not leave a comment.

MARIELA S. 
Rating:
4

Customer did not leave a comment.

Robert B. 
Rating:
5

Very friendly! Good price!

Taunia H. 
Rating:
4

Didn't understand why I entered my drivers license information in and then have to present it again when I picked up the trailer. Just seemed like something was communicated or something

Dustin H. 
Rating:
1

The cab and the truck bed were full of mud. I mentioned it to the gentleman behind the desk when I brought the truck back and he just grunted at me. No one asked how the move went or how the truck was

Jonathan S. 
Rating:
1

The truck was dirty in the cup holders and in the back it was not swept. The employees were rude and I keep getting charged on my card extra when I only approved 96 $. I only received an invoice for 96 $yet small fees keep showing up on my card. I will be disputing them and never recommend this location to anyone else.

Nadine Z. 
Rating:
3

Customer did not leave a comment.

Craig J. 
Rating:
5

Customer did not leave a comment.

Stephanie F. 
Rating:
5

Customer did not leave a comment.

Barb B. 
Rating:
5

Customer did not leave a comment.

walter L. 
Rating:
5

Customer did not leave a comment.

Brian W. 
Rating:
5

Customer did not leave a comment.

FRED S. 
Rating:
3

No it much to say they just sit behind counter hmm

Paula V. 
Rating:
5

One of the best U-Hauls that I have used.

Craig F. 
Rating:
5

Customer did not leave a comment.

ANDREW S. 
Rating:
5

The parking brake did not work and it was dirty inside. However, the gentleman at the service desk was most helpful!

Marianne P. 
Rating:
4

No one answers ph # on web site. Great prices, but trailer had wobbly wheel and covered with snow. But prices are best in the area.

Nathan K. 
Rating:
4

Customer did not leave a comment.

Stephanie E. 
Rating:
5

Customer did not leave a comment.

Anthony S. 
Rating:
5

Went smoothly

Ron Z. 
Rating:
4

Left Running light was burnt out

Russ G. 
Rating:
5

Customer did not leave a comment.

Steve H. 
Rating:
5

Customer did not leave a comment.

John A. 
Rating:
5

Customer did not leave a comment.

Robert S. 
Rating:
5

Customer did not leave a comment.

Jeff O. 
Rating:
5

Thank you UHaul!

John P. 
Rating:
5

Thank you UHaul!

John P. 
Rating:
5

The left rear tail light did not work. I think the bulb needs to be replaced. It didn't work when we picked it up but we had no way of fixing it. Great customer service at pick up and drop off locations.

Jerry B. 
Rating:
3

Customer did not leave a comment.

Todd N. 
Rating:
5

I have rented from this location and never had an issue! Amazing customer service both times.

STEPHANIE A. 
Rating:
5

Excellent customer service

Kevin S. 
Rating:
5

Customer did not leave a comment.

Becca K. 
Rating:
3

They offered no assistance. Just handed me my paperwork and said it's out back.

Gregory J. 
Rating:
1

Help customers in order, help customers find their equipment, and give them everything they ordered as well... I did not receive the Dolly's that were supposed to be given to me and waited in a line with 2 people ahead of me for over an hour, this is extremely unacceptable.

Joel M. 
Rating:
5

Customer did not leave a comment.

Mike W. 
Rating:
5

Customer did not leave a comment.

ANNE W. 
No reviews have been submitted for this location.

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