Customer Reviews for Just Because Gift Shop
(U-Haul Neighborhood Dealer)

1 083 évaluations

4378 S Laburnum Ave   Richmond, VA 23231

(804) 482-6978

Heures d’ouverture

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(804) 482-6978

4378 S Laburnum Ave
Richmond, VA 23231

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I was very pleased with the service and the vehicle in excellent condition.The price was very reasonable. Thanks J/Riley

JOSEPHGABRIEL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D 
Évaluation :
5

Love coming here as always it's great.

Jane P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordy N 
Évaluation :
5

No improvement needed the store was clean the cashier had excellent customer service skills and there was No wait time. I was in and out in less than 20min.

monique c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonetta J 
Évaluation :
5

I love? and appreciate the 2 young lady that helped me..

JANICEMITCHELL T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger F 
Évaluation :
2

The vehicle was dirty in and out. The inside of the windshield was so filthy I needed to clean it to see to drive. The pickup gas was on empty. The interior smelled so strong of cigarettes I smelled like I smoked afterwards. I rent a good number of U-Haul trucks and will rent one in another two weeks. I should get some money back for the nasty pickup I am reviewing. Howard Baker

Howard B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARISA G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrell P 
Évaluation :
4

The cargo van was dirty and smell.

Debbie B 
Évaluation :
5

Mr. Reggie and his staff are always polite, professional and accommodating.

LATORIADENISE H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G 
Évaluation :
5

I had a huge issue which cost my time and money. I had booked a 20 foot truck with a dolly, appliance dolly, and furniture dolly at this location, and the app didn't notify me that there is no 20 foot trucks after hours, nor any dollies, so it changed my reservation. I had to take the 10 foot truck because I was desperate, and the people helping me only had that day available to help out. So I ended up only taking essentials, and the rest I have to maybe hire someone to help me tae out from storage and into my house. I am very disappointed. It is not the locations fault, it is the Uhaul app's fault.

AYMAN A 
Évaluation :
2

Vehicle was clean but the virtual reservation was awful. The app wouldn't work so I had to use the website. It took 45 minutes to verify us so we could get the keys when I had called and spoken to a representative just minutes earlier to add an additional driver. There were also 2 employees that came out to clean vehicles that never offered or asked if we needed help.

Demond W 
Évaluation :
5

The app is incredibly slow and difficult to use. It took over an hour for me to pick up the truck because of the app. It is always a problem. If ever possible, I try to pick up from the counter to avoid using the app! To get an "early start before the location opens, I have to add an hour earlier just for the app problems I know I will encounter. I dread it. The location is great, the app is terrible.

Marta P 
Évaluation :
5

Very professionally and nice. Friendly

JOYCEELIZABETH B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ardrina l 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M 
Évaluation :
5

Awesome service. Customer Service was FANTASTIC.

lonnie w 
Évaluation :
5

Everything was great, I’ll definitely use this location again

GAVIN M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amia V 
Évaluation :
5

The location is convenient, and the staff is great. The vehicle smelled like smoke, the display said a tire was low, and the vehicle shimmied while driving and pulled to the right. I let the staff know when I returned the vehicle.

MARTIN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANTEL W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENNY A 
Évaluation :
5

I always rent my UHAUL from this location I always have a great experience Everyone is alway professional and helpful

Terris J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDY S 
Évaluation :
5

The employees were polite and pleasant and the service was great

Angie L 
Évaluation :
5

No improvement needed

SANDRAGREEN S 
Évaluation :
5

Everything was perfect.

Bruce W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellis R 
Évaluation :
5

Customer service was Excellent

LEON W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thorpiah H 
Évaluation :
5

Rien

MARCGEORGE V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IDRIS I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IDRIS I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOSEPH A 
Évaluation :
5

Not a thing

SAMUEL J 
Évaluation :
5

Aucun

Samuel A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELISSA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence B 
Évaluation :
5

Great Staff, Very Friendly and knowledgeable.

Joseph G 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donald C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany H 
Évaluation :
1

The truck was terrible!! No heat! Broken windshield! Broken side view mirrors! Truck couldn't get out of second gear burning twice as much gas! Dried vomit in cab of truck! Dried blood on walls in back of truck! Absolutely disgusting! Battery died and roadside assistance never showed up, at night in 25 degree weather with no heat, 40 miles from home.. horrible, horrible, horrible!! Will never rent from an authorized uhaul place again!!

Audrey T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IDRIS I 
Évaluation :
3

Arrived for pick up and my rental appliance was not in truck for usage this is the second time this has happened with U-Haul not the same location but definitely a habit of not putting appliances on the truck that i paid for and I’m never reimbursed

NATASHALYN S 
Évaluation :
3

They didn't return the balance in favor of my card.

ISAIAS D 
Évaluation :
3

Truck needed better maintenance, wheel was pulling too much....

TRICIA D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrinia G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penn W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levin C 
Évaluation :
1

I was over charged at my return. I was waiting in the parking lot for the store to open and the owner submitted my out bill before they opened causing my bank account to overdraw and I am still waiting for the refund from Uhaul. I have rented 3 trucks from this location and all have never been cleaned and all I get from the store is a "I'm sorry ". This is unacceptable. I spend a lot of money with Uhaul and I will be going back to my original pick up location on Elm Drive in Mechanicsville Va

Robin H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRY B 
Évaluation :
5

They were super helpful & friendly.

Lori L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanine E 
Évaluation :
5

Everything was great

DORIAN H 
Évaluation :
3

Says 20 bucks if you stay in town, which I did, but they charged by the mile and it ended up being 75 dollars

Lucy M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael F 
Évaluation :
5

Fast and efficient service, equiptment

brenda b 
Évaluation :
5

You guys are awesome and that was a pleasure doing business with you guys

SUSAN P 
Évaluation :
4

The truck was dirty inside and out. I've dealt with other locations before and this was one of the dirtiest trucks, no gas in it. Just unacceptable.

Juanita G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta P 
Évaluation :
5

Everything was great. We always appreciate your customer service. Thank you! We will definitely recommend you to others.

Michelle C 
Évaluation :
4

Before I picked up the U-Haul, I got an email saying to bring my phone with U-Haul app and account and my license. When I started the process, the app said I have to verify myself in addition to my drivers license. I didn't expect that. If I knew, I would have brought my passport, which was one of the options. I did choose that they call my husband so he could verify me. That worked.

Joan C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda S 
Évaluation :
5

Same old!

Herbert W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

slephanie l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLEM C 
Évaluation :
5

Well I was sent to a location were they wasn't a truck. So the customer service representative i..esoately found me a location. Just update locations on availability

Cleon S 
Évaluation :
5

Continue patience and great customer service!!

Tasoma W 
Évaluation :
5

Keep up the good work. I will be renting again very soon. Merci.

Theodore S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudius S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael t 
Évaluation :
5

The store proprietor was very efficient and customer oriented. Great location.

Scott B 
Évaluation :
5

An excellent company to work with and making sure all of your needs are met to your satisfaction. Will use them again when I need them.

Patricia J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA C 
Évaluation :
1

the 24/7 pick-up was very complicated. We lost an hour because my phone's location setting was not set right. The truck was over-heating on and off the whole day.

Steve D 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cassy D 
Évaluation :
5

Only issue I had is that the gas was almost on E when I got the van, which delayed me in moving because I had to make an extra stop. Other than that the experience was great!

Tracey B 
Évaluation :
2

The uhual we rented had low to no power steering and the other truck they had out there and was renting out to other people had no gas cap. When it was brought to the shop attention the rep stated it will drive fine without it. As if they are aware that gas cap was missing and still renting out the vehicles. They need maintenance or a new fleet of uhual trucks. Also I requested dollys online. When I got to the location, the front desk lady stated they don't carry this equipment because they are smaller compared to the other bigger locations. If I had known this before hand I could have the option to rent somewhere else. If all locations don't carry equipment to move furniture it shouldn't be an option to choose online as well

Priscilla L 
Évaluation :
2

Just like the last two times I've used uhaul, the morning of pickup, I get a call changing my location. It's a pain in the a$$ to have to adjust. They changed location because they didn't have what I needed. Where they sent me didn't have what I needed so I had to go to a third location which was a backtrack from where I was going. Complete sh!t show as usual. Threw off my entire schedule and put me an hour behind. Get it together uhaul

Scott K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre j 
Évaluation :
5

The mobile process was easy. The interior and exterior of the truck were accurate. However, the amount of gas in the truck was incorrect. Additionally, the truck's check engine light was illuminated, it idled rough and there was a loud rattling sound coming from the exhaust. This truck should not have been made available for rental. I was not pleased with the truck being rented in questionable conditions, I feared I would need to contact roadside assistance, but thankfully I did not

JANELLENECOLE P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conchita K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY J 
Non les évaluations ont été soumises pour cet établissement.

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