Customer Reviews for Just Because Gift Shop
(Concessionnaire U-Haul dans le voisinage)

656 évaluations

4378 S Laburnum Ave   Richmond, VA 23231

(804) 482-6978

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(804) 482-6978

4378 S Laburnum Ave
Richmond, VA 23231

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARETHAJOANN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRON H. 
Évaluation :
5

Overall, my experience was good. I did have some difficulty with the app; however excellent service rendered by Mrs. Booker helped me be on my way.

RACHAELYVONNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILTWANLEVETTE H. 
Évaluation :
5

Passenger side door panel was missing and window roller did not work because it kept coming off. Made the ride very very loud and uncomfortable for passengers. Truck itself did great. Service was also really good.

CARROLLHUGO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELAT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherise H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
3

We had reserved a dolly, but there wasn't one available when we arrived.

Sara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clarence B. 
Évaluation :
4

Call customer prior to their arrival, if guaranteed equipment is not available

PENELOPEG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARARASHELL H. 
Évaluation :
3

We ordered a furniture roller for an additional fee and did not receive one but was still charged

Matthew P. 
Évaluation :
5

On this rental, the bed of the trailer had some dried mud in it and the electrical connection cable was damaged. Not really the fault of the business, but something that needs to be checked between rentals.

EDDIEW W. 
Évaluation :
4

I had a Guaranteed pick up location (reserved 3 weeks in advance) and was called the day before and told the truck would not be available at the location. I ha d scheduled loaders and unloaders at both locations and HAD to vacate the apartment on the scheduled move date. Had to drive 160 miles roundtrip to another city to get a truck. TERRIBLE experience!!!!

CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIRUNMEN P. 
Évaluation :
5

I think you are doing excellent work keep doing what you are doing. Thank you very much

DARRYLRODNEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIACHRISTIAN F. 
Évaluation :
5

Great experience overall. Owner went out of his way to assist with entire process. Very grateful!

TIFFANEIXIOMARA T. 
Évaluation :
5

The location and it's staff were lovely, the UHaul 24-7 was absolutely terrible.

MONADENISE B. 
Évaluation :
3

The truck I rented was really beat up and it smelled like smoke inside it was ok for what I needed the link that was sent to my phone would not open so I could not do the pre pick up so I had to take pictures of all the damage with my phone so I could dispute any claims that it was caused by my using.

Jay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKEENAN P. 
Évaluation :
5

keep doing what you are doing Excellent

Brenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREJOHN F. 
Évaluation :
5

Fast dropoff!

Kevin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDAWILKERSON W. 
Évaluation :
2

The woman was rude and struggled with every customers reservation. It took quite awhile to get checked in. She kept messing with my reservation and tried to change my drop off location multiple times. I told her not to mess with it. That I clearly had everything set up. She did not have good bedside manners. The 26' uhaul only had 1/4 of a tank of gas so I was again delayed as I had to find a gas station in an unfamiliar town. This was not my original selection for pickup, uhaul called me and told me I had to come to this pick up site instead of one in Petersburg, Va. I will never return to this pickup site again. Very poor customer service. I asked for my receipt to be send to my email and I never got it. A gut feeling told me to have her print one and she wasn't happy but did it. I'm glad I got the printed one because even after she told me she send an email, I never received one.

Shannon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALTARIK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROYLEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRON H. 
Évaluation :
5

This location is always efficient and nice to deal with.

STEVENMICHAEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADIELENON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMARAJAMETRICE B. 
Évaluation :
2

They can improve on have my truck or van there when I reserve it. It's been 4 time I reserve a truck and it not there when I arrive

MONTREAL ANTWAIN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACKIEDENISE S. 
Évaluation :
5

Customer service was terrific!!! Pam

PAMELA YVONNE S. 
Évaluation :
5

Great people and great place to rent a U Haul

Philippe B. 
Évaluation :
5

Little oddball stuff wrong now & then , mostly small equipment problems , location computers been down in Sandston for quite a few weeks now , Mr Booker had to come over from gift shop location to do rental on his laptop , 1 truck had a bad leak , ruined about a hundred dollars of my merchandise by filling boxes with water. ones showing potential electrical issues that could stand the customer, just reported that , hope it's fixed soon , put in reservation for another the end of the week. would like to see deals for regular rentals that lower the mileage rate, hurting my bottom line for sure , I rent every week now , I enjoy dealing with the location I rent from , nice people & very knowledgeable about the options they currently offer !

GLENNMICHAEL T. 
Évaluation :
1

Lock didn't work very inconvenient

CHANTEMARCIA A. 
Évaluation :
4

Keep kicking butt

Keith M. 
Évaluation :
5

Excellent customer service. Satisfaction guaranteed!!!!

TIERRARACQUEL W. 
Évaluation :
2

wasn't aware that I had to refill gas tank

DASHAWNG B. 
Évaluation :
5

Well done, thank you.

WINSTON DAMAIN P. 
Évaluation :
5

nothing, everyone was friendly and very detail in explaining everything.

JASONWENDELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAMAYNE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDADAM R. 
Évaluation :
5

Nothing everything was great. JUST Becsuse is a great location to get your U Haul From Always very Friendly.

LINDAANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARMAINELACEIA T. 
Évaluation :
5

Great service and people were extremely nice and very helpful

CHARLESLYNN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUAROBERT C. 
Évaluation :
2

When I picked up the truck, the agent disappeared for 10 minutes with no explanation while another Uhaul customer and I waited. The agent asked for ALL of the information I had already entered into the website when I scheduled the rental. She took a picture of my driver's license with her phone. You can guarantee that if my personal information is violated, I will point insurance identity theft investigators straight to Uhaul and Just Because. When I returned the truck, I was told that my original payment was insufficient and that I had a new total because my mileage exceeded the original estimate. I get that the fee would increase. I have yet to receive the updated statement with a new total. As a whole, this experience with Uhaul was not a good one.

MATTHEWSTEPHEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLETTE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ODESSA V. 
Évaluation :
4

N.D.

ISAAC LIBERT S. 
Évaluation :
5

Very easy to rent. Location was clean and staff was pleasant. Would rent again from this location.

SHARNISE HAMLIN J. 
Évaluation :
3

The online process was a little complicated picking up after hours but other than that I had no issues. I think a step by step print would be great to have in the trucks. I felt like I was playing monopoly trying to figure it out from my iPhone. Overall good experience.

MARQUELLA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHYDIVERS J. 
Évaluation :
5

Your customer service representative was amazing!! She was also polite, kind and smiling. You could see behind the mask.

DARNETTAMICHELLE J. 
Évaluation :
4

Soon after reserving a trailer we received a call from a courteous uhaul representative telling us our trailer wasn't available and helped us to get another trailer. It seems like we were able to reserve a trailer that you didn't have and then we had to settle for a smaller one.

Blair B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

The app was ok but hd a few delays in returning check out but all n all its was okay.

Cynthia C. 
Évaluation :
5

Nothing to improve

Danique M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dreamer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair B. 
Évaluation :
5

Ummm I don't really know what you can do I think I've rented from there 3 times and the workers were always really nice don't think it's much else to ask for

JASONKENDALE W. 
Évaluation :
5

Stay positive and keep doing what you are doing

DARNELL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATTIE P. 
Évaluation :
4

The truck I borrowed had been smoked in. My passenger is alergic to smoke and suffered over the course of the reservation.

Caroline S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK A. 
Évaluation :
1

They really to check gas before sending people out to take a truck. Lady to us is was a full tank of gas but turns out it was almost half of tank. Now they are trying to charge me extra because they lied. I made sure I took a picture before leaving out of parking lot of gas and mileage.

tiquandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALANDRA DELPHIN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne A. 
Évaluation :
5

Rien

VANESSAANN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EFFIESADONNA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN PAGE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERPAGE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEANN PAIGE R. 
Évaluation :
5

They were awesome!!!

JALESSA ERICA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela H. 
Évaluation :
5

A couple of weeks ago I scheduled ( reserved) a uhaul when I got there they didn't have anything but they redeemed themselves this time I really appreciate it ALOT

HENRY MARCUS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHA'KINAH AHSAKI O. 
Évaluation :
5

Nothing it was easy, fast and friendly. Thank you so much!

THERESASHAW C. 
Évaluation :
1

Renting the truck during the time the facility is closed was awful. I spent most of my time trying to check in and get the info for the truck, waiting for a uhaul rep to answer and then returning the vehicle. This was a terrible experience and I will no longer rent if the office is closed.

QUIANA HUBBARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA ANN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEJUANASHAWNTAY T. 
Évaluation :
5

The equipment WAS CLEAN! Thank you! Though I didn't have any trouble with the truck during my 1500 mile drive, I was concerned by the check engine light that stayed on the entire time. This means that some maintenance needs to be done to this truck, and I wonder if I would have gotten better gas mileage if the issue related to this service light was not present.

Tara P. 
Évaluation :
3

Unfortunately the cab and cargo area were not clean. I was not given the the impression that the cab was sanitized between users. With Covid-19 I would have expected higher cleaning standars than a check box if I might have been exposed. I chose u-haul because of the contactless service. I am very disappointed and will not be using this service in the future.

Mathew P. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page