Great people and great place to rent a U HaulPhilippe B.
Customer Reviews for Just Because Gift Shop
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Richmond, VA 23231
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Little oddball stuff wrong now & then , mostly small equipment problems , location computers been down in Sandston for quite a few weeks now , Mr Booker had to come over from gift shop location to do rental on his laptop , 1 truck had a bad leak , ruined about a hundred dollars of my merchandise by filling boxes with water. ones showing potential electrical issues that could stand the customer, just reported that , hope it's fixed soon , put in reservation for another the end of the week. would like to see deals for regular rentals that lower the mileage rate, hurting my bottom line for sure , I rent every week now , I enjoy dealing with the location I rent from , nice people & very knowledgeable about the options they currently offer !GLENNMICHAEL T.
Lock didn't work very inconvenientCHANTEMARCIA A.
Keep kicking buttKeith M.
Excellent customer service. Satisfaction guaranteed!!!!TIERRARACQUEL W.
wasn't aware that I had to refill gas tankDASHAWNG B.
Well done, thank you.WINSTON DAMAIN P.
nothing, everyone was friendly and very detail in explaining everything.JASONWENDELL C.
Le client n'a pas laissé de commentaire.TRAMAYNE B.
Le client n'a pas laissé de commentaire.DAVIDADAM R.
Nothing everything was great. JUST Becsuse is a great location to get your U Haul From Always very Friendly.LINDAANN B.
Le client n'a pas laissé de commentaire.SHARMAINELACEIA T.
Great service and people were extremely nice and very helpfulCHARLESLYNN L.
Le client n'a pas laissé de commentaire.JOE B.
Le client n'a pas laissé de commentaire.JOSHUAROBERT C.
When I picked up the truck, the agent disappeared for 10 minutes with no explanation while another Uhaul customer and I waited. The agent asked for ALL of the information I had already entered into the website when I scheduled the rental. She took a picture of my driver's license with her phone. You can guarantee that if my personal information is violated, I will point insurance identity theft investigators straight to Uhaul and Just Because. When I returned the truck, I was told that my original payment was insufficient and that I had a new total because my mileage exceeded the original estimate. I get that the fee would increase. I have yet to receive the updated statement with a new total. As a whole, this experience with Uhaul was not a good one.MATTHEWSTEPHEN J.
Le client n'a pas laissé de commentaire.COLETTE C.
Le client n'a pas laissé de commentaire.ODESSA V.
N.D.ISAAC LIBERT S.
Very easy to rent. Location was clean and staff was pleasant. Would rent again from this location.SHARNISE HAMLIN J.
The online process was a little complicated picking up after hours but other than that I had no issues. I think a step by step print would be great to have in the trucks. I felt like I was playing monopoly trying to figure it out from my iPhone. Overall good experience.MARQUELLA W.
Le client n'a pas laissé de commentaire.KATHYDIVERS J.
Your customer service representative was amazing!! She was also polite, kind and smiling. You could see behind the mask.DARNETTAMICHELLE J.
Soon after reserving a trailer we received a call from a courteous uhaul representative telling us our trailer wasn't available and helped us to get another trailer. It seems like we were able to reserve a trailer that you didn't have and then we had to settle for a smaller one.Blair B.
Le client n'a pas laissé de commentaire.DONALDH E.
Le client n'a pas laissé de commentaire.JAMES R.
The app was ok but hd a few delays in returning check out but all n all its was okay.Cynthia C.
Nothing to improveDanique M.
Le client n'a pas laissé de commentaire.Dreamer S.
Le client n'a pas laissé de commentaire.Blair B.
Ummm I don't really know what you can do I think I've rented from there 3 times and the workers were always really nice don't think it's much else to ask forJASONKENDALE W.
Stay positive and keep doing what you are doingDARNELL R.
Le client n'a pas laissé de commentaire.PATTIE P.
The truck I borrowed had been smoked in. My passenger is alergic to smoke and suffered over the course of the reservation.Caroline S.
Le client n'a pas laissé de commentaire.DERRICK A.
They really to check gas before sending people out to take a truck. Lady to us is was a full tank of gas but turns out it was almost half of tank. Now they are trying to charge me extra because they lied. I made sure I took a picture before leaving out of parking lot of gas and mileage.tiquandra M.
Le client n'a pas laissé de commentaire.CALANDRA DELPHIN R.
Le client n'a pas laissé de commentaire.Anne A.
Le client n'a pas laissé de commentaire.Melissa E.
Le client n'a pas laissé de commentaire.EFFIESADONNA J.
Le client n'a pas laissé de commentaire.CALVIN PAGE E.
Le client n'a pas laissé de commentaire.CHRISTOPHERPAGE A.
Le client n'a pas laissé de commentaire.LEANN PAIGE R.
They were awesome!!!JALESSA ERICA H.
Le client n'a pas laissé de commentaire.Pamela H.
A couple of weeks ago I scheduled ( reserved) a uhaul when I got there they didn't have anything but they redeemed themselves this time I really appreciate it ALOTHENRY MARCUS T.
Le client n'a pas laissé de commentaire.SHA'KINAH AHSAKI O.
Nothing it was easy, fast and friendly. Thank you so much!THERESASHAW C.
Renting the truck during the time the facility is closed was awful. I spent most of my time trying to check in and get the info for the truck, waiting for a uhaul rep to answer and then returning the vehicle. This was a terrible experience and I will no longer rent if the office is closed.QUIANA HUBBARD L.
Le client n'a pas laissé de commentaire.LAURA ANN C.
Le client n'a pas laissé de commentaire.LONNIE W.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.KEJUANASHAWNTAY T.
The equipment WAS CLEAN! Thank you! Though I didn't have any trouble with the truck during my 1500 mile drive, I was concerned by the check engine light that stayed on the entire time. This means that some maintenance needs to be done to this truck, and I wonder if I would have gotten better gas mileage if the issue related to this service light was not present.Tara P.
Unfortunately the cab and cargo area were not clean. I was not given the the impression that the cab was sanitized between users. With Covid-19 I would have expected higher cleaning standars than a check box if I might have been exposed. I chose u-haul because of the contactless service. I am very disappointed and will not be using this service in the future.Mathew P.
Excellent service à la clientèleMARVIN VAN R.
Le client n'a pas laissé de commentaire.KIMBERLYDIANE C.
Excellent serviceMIGUELA O.
I got charged twice for some reason. Called 1-800 number no one ever answered. Just because gift shop has no idea why I got charged twice.DESHAY D.
Great customer services and working equipment.EARLLEWIS T.
Le client n'a pas laissé de commentaire.SONIAR J.
I really didn't have any problems the service was great and the was very nice peoplePATRICIA B.
Such nice and friendly people. Process was seamless. Merci.JULETTIA W.
Dropped off after hours.Stacie B.
Le client n'a pas laissé de commentaire.DENISE BOOKER M.
Everything was fine thank youkenneth D.
I was charged for a furniture dolly and did not receive the dolly, had to move all of the furniture by hand.CONNORWEBB M.
The first 15â€ truck they gave me started smoking before I even left the parking lot and the 2nd truck they gave me wasn't smoking but the transmission felt like it was trying to give out.LAMIAKYONSHE P.
Le client n'a pas laissé de commentaire.NANCY ALEASA H.
Le client n'a pas laissé de commentaire.ALANWAYNE G.
Le client n'a pas laissé de commentaire.Shayone L.
Nothing. Very professional and nice to customers.Vanessa F.
The service was quick and easy. Contactless which is convenient. Super friendly staff and I will definitely be going back.Matthew C.
The truck I received was dirty, windshield inside was filthy and had to be cleaned by me in order to see out of it. I normally have great experience with U-HAUL but this location does not live up to the usual standards. Customer service was very slow, even though I had completed most of the information online.William D.
The rep at the drop off location was very nice and helpful.Eric H.
The pickup and drop off processes were simple and fast. The truck itself when we picked it up did not have working headlights, the engine was overheating, and the brakes were very squeaky.Edward C.
Le client n'a pas laissé de commentaire.CRYSTAL ANN B.
Nothing everything was good. Customer Service A+, Very Friendly, Very Helpful. Appreciate the great service I'll be going back next week to use trailer again.CALVINPAGE E.
Le client n'a pas laissé de commentaire.GARRY B.
Always excellent service at this locationMIGUELA O.
Nothing else is need. Customer Service was FANTASTIC!DEBRA S W.
Please ask if any equipment is needed like a dolly for the move. Merci.KELLEE DANIELLE L.
It.was excellent serviceCYNTHIABEAL D.
We were under the impression that they closed at 7:00pm, so we waited till after work to return the trailer. However their hours were they closed at 5:00pm. They didn't open until 10:00am which woulc be after the return time. So then we would have been late and we would had to take off work to return it. Hours of operation should be better communicated. Was able to do the after hours return.BLAIRWILLIAM B.
Le client n'a pas laissé de commentaire.ANGELAMAKITA P.
Le client n'a pas laissé de commentaire.PRINCESS DAWN T.
Le client n'a pas laissé de commentaire.Bryant T.
Le client n'a pas laissé de commentaire.CONSUELAPATRICE R.
Le client n'a pas laissé de commentaire.MAURICE B.
Le client n'a pas laissé de commentaire.Louis J.
Le client n'a pas laissé de commentaire.LORETTA HARRISON P.
Le client n'a pas laissé de commentaire.Daniel F.
Excellent serviceMIGUELA O.
I've rented at this location a few times, they always have the equipment I need and are always very nice and helpful, they go above and beyond and I simply do not rent from anywhere else if I need a teuck and they don't have it I wait until they do!Rashad M.
Le client n'a pas laissé de commentaire.Robyn B.
Le client n'a pas laissé de commentaire.ALEXIA W.
Le client n'a pas laissé de commentaire.NICOLE D.
Very professionalTAWANA M.