Nothing everything was great. JUST Becsuse is a great location to get your U Haul From Always very Friendly.
LINDAANN B.
Customer Reviews for Just Because Gift Shop
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service and people were extremely nice and very helpful
CHARLESLYNN L.When I picked up the truck, the agent disappeared for 10 minutes with no explanation while another Uhaul customer and I waited. The agent asked for ALL of the information I had already entered into the website when I scheduled the rental. She took a picture of my driver's license with her phone. You can guarantee that if my personal information is violated, I will point insurance identity theft investigators straight to Uhaul and Just Because. When I returned the truck, I was told that my original payment was insufficient and that I had a new total because my mileage exceeded the original estimate. I get that the fee would increase. I have yet to receive the updated statement with a new total. As a whole, this experience with Uhaul was not a good one.
MATTHEWSTEPHEN J.N.D.
ISAAC LIBERT S.Very easy to rent. Location was clean and staff was pleasant. Would rent again from this location.
SHARNISE HAMLIN J.The online process was a little complicated picking up after hours but other than that I had no issues. I think a step by step print would be great to have in the trucks. I felt like I was playing monopoly trying to figure it out from my iPhone. Overall good experience.
MARQUELLA W.Your customer service representative was amazing!! She was also polite, kind and smiling. You could see behind the mask.
DARNETTAMICHELLE J.Soon after reserving a trailer we received a call from a courteous uhaul representative telling us our trailer wasn't available and helped us to get another trailer. It seems like we were able to reserve a trailer that you didn't have and then we had to settle for a smaller one.
Blair B.The app was ok but hd a few delays in returning check out but all n all its was okay.
Cynthia C.Nothing to improve
Danique M.Ummm I don't really know what you can do I think I've rented from there 3 times and the workers were always really nice don't think it's much else to ask for
JASONKENDALE W.Stay positive and keep doing what you are doing
DARNELL R.The truck I borrowed had been smoked in. My passenger is alergic to smoke and suffered over the course of the reservation.
Caroline S.They really to check gas before sending people out to take a truck. Lady to us is was a full tank of gas but turns out it was almost half of tank. Now they are trying to charge me extra because they lied. I made sure I took a picture before leaving out of parking lot of gas and mileage.
tiquandra M.Rien
VANESSAANN H.They were awesome!!!
JALESSA ERICA H.A couple of weeks ago I scheduled ( reserved) a uhaul when I got there they didn't have anything but they redeemed themselves this time I really appreciate it ALOT
HENRY MARCUS T.Nothing it was easy, fast and friendly. Thank you so much!
THERESASHAW C.Renting the truck during the time the facility is closed was awful. I spent most of my time trying to check in and get the info for the truck, waiting for a uhaul rep to answer and then returning the vehicle. This was a terrible experience and I will no longer rent if the office is closed.
QUIANA HUBBARD L.The equipment WAS CLEAN! Thank you! Though I didn't have any trouble with the truck during my 1500 mile drive, I was concerned by the check engine light that stayed on the entire time. This means that some maintenance needs to be done to this truck, and I wonder if I would have gotten better gas mileage if the issue related to this service light was not present.
Tara P.Unfortunately the cab and cargo area were not clean. I was not given the the impression that the cab was sanitized between users. With Covid-19 I would have expected higher cleaning standars than a check box if I might have been exposed. I chose u-haul because of the contactless service. I am very disappointed and will not be using this service in the future.
Mathew P.Excellent service à la clientèle
MARVIN VAN R.Excellent service
MIGUELA O.I got charged twice for some reason. Called 1-800 number no one ever answered. Just because gift shop has no idea why I got charged twice.
DESHAY D.Great customer services and working equipment.
EARLLEWIS T.I really didn't have any problems the service was great and the was very nice people
PATRICIA B.Such nice and friendly people. Process was seamless. Merci.
JULETTIA W.Dropped off after hours.
Stacie B.Everything was fine thank you
kenneth D.I was charged for a furniture dolly and did not receive the dolly, had to move all of the furniture by hand.
CONNORWEBB M.The first 15†truck they gave me started smoking before I even left the parking lot and the 2nd truck they gave me wasn't smoking but the transmission felt like it was trying to give out.
LAMIAKYONSHE P.Nothing. Very professional and nice to customers.
Vanessa F.The service was quick and easy. Contactless which is convenient. Super friendly staff and I will definitely be going back.
Matthew C.The truck I received was dirty, windshield inside was filthy and had to be cleaned by me in order to see out of it. I normally have great experience with U-HAUL but this location does not live up to the usual standards. Customer service was very slow, even though I had completed most of the information online.
William D.The rep at the drop off location was very nice and helpful.
Eric H.The pickup and drop off processes were simple and fast. The truck itself when we picked it up did not have working headlights, the engine was overheating, and the brakes were very squeaky.
Edward C.Nothing everything was good. Customer Service A+, Very Friendly, Very Helpful. Appreciate the great service I'll be going back next week to use trailer again.
CALVINPAGE E.Always excellent service at this location
MIGUELA O.Nothing else is need. Customer Service was FANTASTIC!
DEBRA S W.Please ask if any equipment is needed like a dolly for the move. Merci.
KELLEE DANIELLE L.It.was excellent service
CYNTHIABEAL D.We were under the impression that they closed at 7:00pm, so we waited till after work to return the trailer. However their hours were they closed at 5:00pm. They didn't open until 10:00am which woulc be after the return time. So then we would have been late and we would had to take off work to return it. Hours of operation should be better communicated. Was able to do the after hours return.
BLAIRWILLIAM B.Excellent service
MIGUELA O.I've rented at this location a few times, they always have the equipment I need and are always very nice and helpful, they go above and beyond and I simply do not rent from anywhere else if I need a teuck and they don't have it I wait until they do!
Rashad M.Very professional
TAWANA M.Easy access. Personnel were very attentive to my time and made the return experience hassle-free
Kevin B.This is one of the most inviting store experience I've ever had, customer service was excellent. Great people!!
ALONZO M.Check the equipment after a customer drops it off, residual if dropped off after hours via "share".
DALMAROMEO G.Excellent service
MIGUELA O.excellent customer service,
OGBOGU GERALD O.