Le client n'a pas laissé de commentaire.
MONIKASHENEA H.
Customer Reviews for Just Because Gift Shop
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Head trouble turning key head to jiggle it to start truck
ADAMALEXANDER C.I would like a copy of the bill to understand it thanks
HENRYMARCUS T.Very smooth process and very friendly staff. This was my 3rd time renting with them and I will be back.
MONIQUENICOLIAN L.I rented 15' uhaul truck to help my daughter, While we are loading the uhaul truck Henrico, VA, it's start to rain on and off until on our way to Germantown, MD and the rain stop before we reach our destination. When are unloading, I noticed that some botton of the boxes are wet, so I wonder why, until we unload plastic bin I have stacked in the overhang, the plastic bin cover are with water. And I thought about the somewhere in the truck, that truck is weather resistant but is not weatherproof. So if is raining you are uhaul truck, you what to do.
Felipe L.They are always nice professional they will try to go above and beyond to make sure you have everything you need and they're very understanding
JATANEOCTAVIA M.The location was closed. Had to do the online pick up. Had problems with the online service. Stayed on hold with U-Haul for an hour before someone answered. Then they hung up before the problem was resolved. Called back and was on hold for another hour. Luckily, the owner showed up and did the counter service. The U-Haul phone and online customer service is horrible!
SANTIAGO V.Waited an hour in the location, customer service waited 45 mins on the phone. The experience was not great
TEHANIE A.Folks were very nice but limited in knowledge and in providing what was ordered. Specifically, I reserved two furniture dollies. They had none. Had to go to a U-Haul center. They only had one. Very inconvenient for me and poor service on your part not to deliver what was requested.
Virginius R.The representative stated the reservation was for Mechanicsville location and that wasn't an accurate statement. I reserved for Laburnum location and my initial and all other correspondence had Laburnum location so not sure why representative would state that's inaccurate statement. Person that checked mileage and gas didn't fully get in truck to check. The gas was below 1/2 tank as pictures where taken showing but I still filled back up to 1/2 tank since that was documented.
ROSEMARY M.Great experience, came in last minute to get a ushual. Staff was friendly and accommodating! Diff will return in future
JENNIFERDIANNE W.This is the best place to rent a uhaul. Ms. Stephanie called to confirm my reservations, was very friendly and helpful. The gentleman who was in the store at the time of checkout was a delight as well! 5 stars
COSHENAMICHELLE R.Loved the gift shop and the service! Will definitely use them again and refer them for their adorable shop as well!
ANGELALEA B.Did not receive updates receipt after drop off with deductions for appropriate mileage charged. Long wait to be checked in.
EUDORALEE B.The office needs a much larger sign. Took me 10 minutes of looking around to find the little sign in the window.
Robert H.Everything was wonderful except customer service never answer phone to help if store is closed
Richard W.Do not rush your return inspections. Creating false documentation as well charges.
Shaniqua R.Everything was great, I just had some difficulty figuring out how to indicate that I had returned the vehicle in a timely manner.. perhaps a drop down on the main menu would help ... thanks
CLINTONRAYMOND W.The truck i received did not have working a/c. I attempted to return the truck but the site would not return my calls.
JAMES P.make sure your battery is good so they wont be stuck like i was for 3 days
MIGUELA O.Everything went well for me, a smooth and quick transaction. Not sure what can be improved because I haven't experienced any problems.
ROSALIAELIZABETH J.Top notch u-haul rental company. Wide selection of trucks and trailers. Very friendly and helpful folks. I've rented u-haul form different places over the years and this company is my new go-to!
MARVINMALLORY C.Thank you I had a great move I appreciate your company service and stuff as well which has great customer service skills.
Ameisha B.impeccable customer service!!!! topnotch interaction with agent I'm hard or hearing... she spoke louder thank you! thank you! thank you!!!
larry C.Process was quick and easy thanks
MISSIE H.If they receive the same service that I received then they will be more than satisfied.
Anthony D.Je
ODESSA V.The problem wasn't the location but the U Haul web rental process that needs work. It would have been helpful to know I needed additional paperwork (passport, additional contact). Also fix your location finder i was standing next to the van and you said i wasnt at the site. Over i rate service as poor.
Richard M.No smoking, in vehicles I could hardly breathe. I hate the smell of smoke , when ac came on the smoke took over the truck.
LISALUCETTE H H.Very friendly and efficient
ANGELAPANDORA R.Rien
KELVIN H.Everything was very good, I've rented from them many times
MICHAELMARTIN N.Le service a été excellent. Truck worked great - no problems. Would definitely recommend this as a place to rent U-haul trucks and equipment.
DEBORAHGANTT A.There wasn't a truck available even though I had a reservation. There were several people in the same situation which is completely unacceptable. Luckily I was just moving my son to college and another day wasn't a huge deal, though terribly annoying and inconvenient. However, many of those people absolutely had to move that day and not honoring a reservation is completely unacceptable.
Sarah P.Everything was done perfectly great costumer service and very professional
JEFFREYLAMONT R.The only reason I am giving five stars is because of the customer service. The experience was TERRIBLE. The customer service was amazing though. U-haul did not have our truck or storage after booking weeks in advance. This was such a disappointment because I had to pay my movers for an extra two hours since we waited at this shop for an hour and a half until we were able to get a truck. Once we arrived at the storage facility at another U-Haul on Parham road, we waited 20 minutes before getting seen and then I was told there were no storages available (after booking 3 weeks prior). There were no accommodations made whatsoever. U-haul should be ashamed. This is unacceptable!
DARYLVINCENT S.Rien
Bernard B.Overall, my experience was good. I did have some difficulty with the app; however excellent service rendered by Mrs. Booker helped me be on my way.
RACHAELYVONNE C.Passenger side door panel was missing and window roller did not work because it kept coming off. Made the ride very very loud and uncomfortable for passengers. Truck itself did great. Service was also really good.
CARROLLHUGO E.We had reserved a dolly, but there wasn't one available when we arrived.
Sara B.Call customer prior to their arrival, if guaranteed equipment is not available
PENELOPEG M.We ordered a furniture roller for an additional fee and did not receive one but was still charged
Matthew P.