Customer Reviews for Just Because Gift Shop
(U-Haul Neighborhood Dealer)

916 évaluations

4378 S Laburnum Ave   Richmond, VA 23231

(804) 482-6978

Heures

  • Lun.-sam.
    De 10 h am à 5 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(804) 482-6978

4378 S Laburnum Ave
Richmond, VA 23231

Services dans cet établissement :

Heures

  • Lun.-sam.
    De 10 h am à 5 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
5

They took care of my needs in an efficient manner.

Martin Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison C. 
Évaluation :
5

Nothing as was well

Phabyan D. 
Évaluation :
5

The Uhaul inside was really dirty and had cigarette ashes around the door entry.

NICOLE M. 
Évaluation :
5

Thanks for your service and professional and friendly attitude . You were very pleasant and patient and that meant a lot in a business and in today's world. I appreciate your help again thanks.

TRENA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penelope M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Nothing... Everything looks great to me....

Latrice J. 
Évaluation :
5

nothing need be changed. All was well and fine to me. keep up the good work.

DAVID M. 
Évaluation :
5

Thank for understanding what happened.to my help he got 15stiches yesterday

shenna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willam J. 
Évaluation :
5

Excellent

Dawoud A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ernest G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
3

Don't over book reservations to be sure it's no confusion when picking up reservation was for 9 but due to just because gift shop over booking I was pushed back until 10 when they open really inconvenient bein I made the reservation days before & on top there was hardly any gas in it please keep gas in the Uhual it should be no reason for someone to have to pull off the lot and have to go straight to put gas in the Uhual (which I did because it was near E )

TIFFANYLYANNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomeka E. 
Évaluation :
5

The staff was excellent, friendly, and professional. I also love the fact that they're black owned too! I'm definitely using their services again!

Margaret E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarika T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector V. 
Évaluation :
5

So far so good! Fast check in and drop off box,excellent idea!! Love it, will continue to do business here!!

Tasoma W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONIMILLETE G. 
Évaluation :
5

Rental was very smooth. In and out in a few minutes. The lady at the counter was very nice. Two gentlemen came out to assist with hooking up the auto transport which made that much easier. Thank you for a smooth rental process.

Hector S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELAUGUST R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Titus J. 
Évaluation :
5

Nothing! Very friendly, very easy to pick up and return, van was brand new, so it was perfect!

Angela B. 
Évaluation :
5

Everything was great!

Christin G. 
Évaluation :
5

I picked up your medium size truck and it only took two trips to and the people at the gift shop was very friendly and helpful.

LAJUNE B. 
Évaluation :
5

Very friendly service

Henry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELENA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENOUX C. 
Évaluation :
5

Tatiana and Mrs. Carr provided wonderful service. They were posited and explained everything well.

Anjelica F. 
Évaluation :
5

Great customer service!

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JURINE NICOLE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta P. 
Évaluation :
5

Appreciate the Assistance 💯

JOYCE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natsha D. 
Évaluation :
4

Aucun

stephanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn M. 
Évaluation :
5

Aways a pleasure working with this wonderful family business. Thanks for all you do!

Brandon W. 
Évaluation :
5

Very helpful, attentive to customer's needs, answers questions concisely, good selection of available vehicles.

Pascal J. 
Évaluation :
3

Fix the passenger side mirror of the van I had to drive. It is shattered and really dangerous considering those vans already have a ton of blind spots. It made overall experience very dangerous and difficult.

Rhakim S. 
Évaluation :
5

it was a very pleasant and easy experience

Harry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus W. 
Évaluation :
5

Great customer service...With today's times it is refreshing to see a business...conduct themselves with such pride..... This will be the only Uhaul I rent from.....

Chamberlain I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

regina B. 
Évaluation :
5

Well Done

Rudolph J. 
Évaluation :
5

Everything was okay or should I say everything was very good communication with the employees was mineable and respectable I felt like if I didn't use a tool I should have been able to give it back or have it taken off of my bill because we I never used it and I'm sure you're going to have a lot of customers like that understand y'all don't know if we used it or not because it's not locked on the truck anymore most of the the items that tools that we have to use from y'all but I think that should be something taken into consideration.

Tonya F. 
Évaluation :
5

I had a good experience and the best part was the friendly staff

Adnan K. 
Évaluation :
5

Overall good service from start to finish

Anna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bernadette J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryanna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy B. 
Évaluation :
3

I need a refund for the supplies that were not available at the time of rental.

Eris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonisha B. 
Évaluation :
5

The staff were excellent!!

Theodore S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARNETTAYVETTE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaquan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESE JR G. 
Évaluation :
5

Reggie was outstanding!

michael P. 
Évaluation :
5

Everyone at Just Because is always polite, professional and courteous. I would not consider renting from any other location.

SANDRAGREEN S. 
Évaluation :
5

Excellent location, staff super helpful and friendly. Assisted me throughout the process. Je la recommande fortement.

FREDDY R. 
Évaluation :
5

Great Customer Service

CASANDRA C. 
Évaluation :
5

All good that I seen

allen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHLOEYVETTE G. 
Évaluation :
5

Prices too high

Bratavious W. 
Évaluation :
4

Usually my UHaul experience always has one snag or another and customer service is blah. But the staff at this location were friendlier than any UHaul rental location I have ever used!!!! They had a friendly phone voice and were even nicer when I turned in the truck. I would definitely recommend this location!!!!! Cheryl S.

Cheryl S. 
Évaluation :
4

The back right outside tire was flat when I picked it up and it made it hard to move my stuff I love everything else people the place was friendly i

Lisa E. 
Évaluation :
5

I actually had a great experience with it's the Just Because UHAUL Location. Stephanie was most pleasant and helpful.

Robin T. 
Évaluation :
1

Equipment was clean the entire van smelled like cigarettes, which is unacceptable and I would like someone to contact me. The couch I picked up and transported to my house still stinks of cigarette smoke thanks to the van I rented.

Matthew K. 
Évaluation :
4

The location and sales person that I dealt with was great. The issue I had was the truck would stall sometimes and the oil light kept coming on. Also, the floor panel in the storage area of the truck was loose which caused me to sprang my ankle. That particular truck needs servicing.

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison C. 
Évaluation :
5

I have been renting Uhaul Vehicles from this location for the past 6 years and they never disappoint! Customer service is always exceptional.

Tara D. 
Évaluation :
5

Good customers service

Akofa A. 
Évaluation :
1

Fire that man

Diamond B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendra E. 
Évaluation :
1

I had trouble with additional verification being needed on site. We were there before the location opened, but there was a gentleman out front (we saw him exit the shop). When asked if he ran the U-Haul here he said yes. When asked if he could help us, he told us we were late and that was the problem. We were late to a 24/7 truck pick up and drop off??? This was not helpful. After an hour on the phone with U-Haul support, and being sent around and around to different agents, I was finally able to get one to tell me the lockbox code so I could be on my way. I had done all of my pre work online. If I had known that was required I would have brought my passport, or a bill. Neither of which I had on hand while moving. I had a third option to use a friend, that call never came through. Between the app sucking and the guy at the shop, the experience was unpleasant at best.

Joshua C. 
Évaluation :
5

We are very pleased with the service that we received. Will always use this location when in need of equipment.

jacquelyn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie F. 
Évaluation :
3

I was well pleased. Thanks

Melvin M. 
Évaluation :
1

While we've had good experience with Uhaul in the past, the manner in which this truck was given to us was DISGUSTING. It was a 10' Box truck and we picked it up & thought all was good until we went to load it. The back of the truck smelled absolutely DISGUSTING. I am still waiting for a response for a partial refund. Like most companies, they've gotten too big and customer service is NONEXISTENT!!! Inspect everything before you drive!!!

Colleen R. 
Évaluation :
4

Facilitate EZPASS toll payments

Pascal J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLEFLAX C. 
Évaluation :
5

Staff very friendly easy to obtain and return. I will know where to go the next time when a U-Haul is needed. Thank you again.

SHIRLEY G. 
Évaluation :
5

Everything was good no problem no issues

DENNIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela S. 
Évaluation :
5

This was the best experience I've had at Uhaul. Everyone was pleasant and efficient. The equipment was ready when I arrived and was in working order. This was a great experience as far as renting moving equipment. Thanks

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
5

I had a couple questions and when I attempted to contact U-Haul I was on hold for over twenty minutes before I just gave up. If they are they busy that can't they at least have a callback option?

Dale S. 
Évaluation :
5

You were very helpful and courteous.

JERRYWAYNE H. 
Non les évaluations ont été soumises pour cet établissement.

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