Le client n'a pas laissé de commentaire.
VALICIALAUREN H.
Customer Reviews for Just Because Gift Shop
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great, I just had some difficulty figuring out how to indicate that I had returned the vehicle in a timely manner.. perhaps a drop down on the main menu would help ... thanks
CLINTONRAYMOND W.The truck i received did not have working a/c. I attempted to return the truck but the site would not return my calls.
JAMES P.make sure your battery is good so they wont be stuck like i was for 3 days
MIGUELA O.Everything went well for me, a smooth and quick transaction. Not sure what can be improved because I haven't experienced any problems.
ROSALIAELIZABETH J.Top notch u-haul rental company. Wide selection of trucks and trailers. Very friendly and helpful folks. I've rented u-haul form different places over the years and this company is my new go-to!
MARVINMALLORY C.Thank you I had a great move I appreciate your company service and stuff as well which has great customer service skills.
Ameisha B.impeccable customer service!!!! topnotch interaction with agent I'm hard or hearing... she spoke louder thank you! thank you! thank you!!!
larry C.Process was quick and easy thanks
MISSIE H.If they receive the same service that I received then they will be more than satisfied.
Anthony D.Je
ODESSA V.The problem wasn't the location but the U Haul web rental process that needs work. It would have been helpful to know I needed additional paperwork (passport, additional contact). Also fix your location finder i was standing next to the van and you said i wasnt at the site. Over i rate service as poor.
Richard M.No smoking, in vehicles I could hardly breathe. I hate the smell of smoke , when ac came on the smoke took over the truck.
LISALUCETTE H H.Very friendly and efficient
ANGELAPANDORA R.Rien
KELVIN H.Everything was very good, I've rented from them many times
MICHAELMARTIN N.Le service a été excellent. Truck worked great - no problems. Would definitely recommend this as a place to rent U-haul trucks and equipment.
DEBORAHGANTT A.There wasn't a truck available even though I had a reservation. There were several people in the same situation which is completely unacceptable. Luckily I was just moving my son to college and another day wasn't a huge deal, though terribly annoying and inconvenient. However, many of those people absolutely had to move that day and not honoring a reservation is completely unacceptable.
Sarah P.Everything was done perfectly great costumer service and very professional
JEFFREYLAMONT R.The only reason I am giving five stars is because of the customer service. The experience was TERRIBLE. The customer service was amazing though. U-haul did not have our truck or storage after booking weeks in advance. This was such a disappointment because I had to pay my movers for an extra two hours since we waited at this shop for an hour and a half until we were able to get a truck. Once we arrived at the storage facility at another U-Haul on Parham road, we waited 20 minutes before getting seen and then I was told there were no storages available (after booking 3 weeks prior). There were no accommodations made whatsoever. U-haul should be ashamed. This is unacceptable!
DARYLVINCENT S.Rien
Bernard B.Overall, my experience was good. I did have some difficulty with the app; however excellent service rendered by Mrs. Booker helped me be on my way.
RACHAELYVONNE C.Passenger side door panel was missing and window roller did not work because it kept coming off. Made the ride very very loud and uncomfortable for passengers. Truck itself did great. Service was also really good.
CARROLLHUGO E.We had reserved a dolly, but there wasn't one available when we arrived.
Sara B.Call customer prior to their arrival, if guaranteed equipment is not available
PENELOPEG M.We ordered a furniture roller for an additional fee and did not receive one but was still charged
Matthew P.On this rental, the bed of the trailer had some dried mud in it and the electrical connection cable was damaged. Not really the fault of the business, but something that needs to be checked between rentals.
EDDIEW W.I had a Guaranteed pick up location (reserved 3 weeks in advance) and was called the day before and told the truck would not be available at the location. I ha d scheduled loaders and unloaders at both locations and HAD to vacate the apartment on the scheduled move date. Had to drive 160 miles roundtrip to another city to get a truck. TERRIBLE experience!!!!
CHARLES R.I think you are doing excellent work keep doing what you are doing. Thank you very much
DARRYLRODNEY J.Great experience overall. Owner went out of his way to assist with entire process. Very grateful!
TIFFANEIXIOMARA T.The location and it's staff were lovely, the UHaul 24-7 was absolutely terrible.
MONADENISE B.The truck I rented was really beat up and it smelled like smoke inside it was ok for what I needed the link that was sent to my phone would not open so I could not do the pre pick up so I had to take pictures of all the damage with my phone so I could dispute any claims that it was caused by my using.
Jay S.keep doing what you are doing Excellent
Brenda H.Fast dropoff!
Kevin O.The woman was rude and struggled with every customers reservation. It took quite awhile to get checked in. She kept messing with my reservation and tried to change my drop off location multiple times. I told her not to mess with it. That I clearly had everything set up. She did not have good bedside manners. The 26' uhaul only had 1/4 of a tank of gas so I was again delayed as I had to find a gas station in an unfamiliar town. This was not my original selection for pickup, uhaul called me and told me I had to come to this pick up site instead of one in Petersburg, Va. I will never return to this pickup site again. Very poor customer service. I asked for my receipt to be send to my email and I never got it. A gut feeling told me to have her print one and she wasn't happy but did it. I'm glad I got the printed one because even after she told me she send an email, I never received one.
Shannon M.This location is always efficient and nice to deal with.
STEVENMICHAEL L.They can improve on have my truck or van there when I reserve it. It's been 4 time I reserve a truck and it not there when I arrive
MONTREAL ANTWAIN E.Customer service was terrific!!! Pam
PAMELA YVONNE S.Great people and great place to rent a U Haul
Philippe B.Little oddball stuff wrong now & then , mostly small equipment problems , location computers been down in Sandston for quite a few weeks now , Mr Booker had to come over from gift shop location to do rental on his laptop , 1 truck had a bad leak , ruined about a hundred dollars of my merchandise by filling boxes with water. ones showing potential electrical issues that could stand the customer, just reported that , hope it's fixed soon , put in reservation for another the end of the week. would like to see deals for regular rentals that lower the mileage rate, hurting my bottom line for sure , I rent every week now , I enjoy dealing with the location I rent from , nice people & very knowledgeable about the options they currently offer !
GLENNMICHAEL T.Lock didn't work very inconvenient
CHANTEMARCIA A.Keep kicking butt
Keith M.Excellent customer service. Satisfaction guaranteed!!!!
TIERRARACQUEL W.wasn't aware that I had to refill gas tank
DASHAWNG B.Well done, thank you.
WINSTON DAMAIN P.nothing, everyone was friendly and very detail in explaining everything.
JASONWENDELL C.Nothing everything was great. JUST Becsuse is a great location to get your U Haul From Always very Friendly.
LINDAANN B.Great service and people were extremely nice and very helpful
CHARLESLYNN L.When I picked up the truck, the agent disappeared for 10 minutes with no explanation while another Uhaul customer and I waited. The agent asked for ALL of the information I had already entered into the website when I scheduled the rental. She took a picture of my driver's license with her phone. You can guarantee that if my personal information is violated, I will point insurance identity theft investigators straight to Uhaul and Just Because. When I returned the truck, I was told that my original payment was insufficient and that I had a new total because my mileage exceeded the original estimate. I get that the fee would increase. I have yet to receive the updated statement with a new total. As a whole, this experience with Uhaul was not a good one.
MATTHEWSTEPHEN J.N.D.
ISAAC LIBERT S.Very easy to rent. Location was clean and staff was pleasant. Would rent again from this location.
SHARNISE HAMLIN J.The online process was a little complicated picking up after hours but other than that I had no issues. I think a step by step print would be great to have in the trucks. I felt like I was playing monopoly trying to figure it out from my iPhone. Overall good experience.
MARQUELLA W.