The checkout process requiring I download your ap is unacceptable. You need locations that can check me out and in. Very poor looking site, unorganized. I will not rent here again.
tom vleisides
Customer Reviews for Just Cruizing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excellent equipment, service and assistance. I recommend this location highly.
Keith DrillNice and very helpful
MARCUS SIMPSONThere was construction so the entrance was difficult to find. The staff was not interested in helping me with the incorrect mileage reading, stating only that they must record the mileage as indicated and that they would go ahead and charge me, even though the UHaul rep I spoke with said they would not. I got it all worked out, no thanks to Just Cruzing. I would like to see better customer service, especially when we're talking about $500.
Darren CacyProfessional, polite and efficient
Dominique JonesGreat customer service! Nice folks!
Melinda GreenAwesome crew and very polite! Professional people with good attitude!
ANTHONY LOCKEThe truck I was assigned was not clean nor was the tank where it should be! 46 miles is all that the truck had. It was not a good experience for me.
Mia WeathersVery professional experience
Finis RichardsonThe sweet girl at Uhaul was professional and polite. We had a very nice experience. She deserves a raise!!
Rose LysneDominques Jones at Loma Vista office is amazing. Got me through it n was there when I wanted to truck in early. Amazing
Edith DuskinThe staff was professional, informative and friendly. The location was the reason for rating only four stars.
James MoyersCustomer service training for the employees and upgrade or even clean up the facility.
Cortney BlacksI was told that they couldn't charge my card. However, I received my receipt and it clearly stated my card was charged and payment was approved. The location said they tried charging my card 3 times. I also sent an email to support to see if they can help and confirm that payment was processed so that I didn't get double charged.
Tyler WhiteThe daughter of the owner told several lies. When I got there she said she was in the bathroom but in fact she was not even there. I had to wait 45min before someone arrived. I should have been charged $70,24 but I was charged 85. She never sent me a receipt but she said she did. I returned truck on Saturday and still have not received receipt. It was a total of 3 lies that she told. They don't even answer their phone. Terrible customer service
ANGELA WEATHERSPOONNo complaints whatsoever. Very friendly, very informative, very good process.
mike stambaughProfessionalism, positive attitude
Briana DavisI loved the lady that helped us! She was so helpful! What a hard working lady!
Maryah WooleryJust a suggestion to maybe put some signage at the street side. Other than that the lady that I turned the truck and trailer in to was very pleasant and helpful.
Richard BarnettThe staff is very knowlegable and extremely polite.
Mark LarisonScam
Geneva OldsPlease do not have unrequested materials (such as moving pads or dolly) in the uhaul as it took up space that I needed for moving my belongings.
Patrick AlmendarezExcellent service à la clientèle.
Kevin BlackmoreLocation was great. Trailer was in perfect condition. Happy to have something available last minute & affordable too. Our drop off time was after they close but we had no issues returning and dropping the trailer off thanks to great customer service. Thank you Just Cruisin LLC!
Aaron WelchUnprofessional
James DunlapBetter customer service. It wasn't horrible, but it wasn't great either
Vincent PaulI was given good information and explained the insurance and all truck instructions. I thank them for their patience with me.
Ella SmithEverything went great, from picking up and dropping off.
Steven SchraderTruck has a few repairs neeced.
Ladell Flowers5 STAR
Toni ThomasThe young lady that completed the rental was very nice and helpful. She did a fine job.
David UptonI feel the overall service was great 👍
Bridget DaviesThanks
Constance JordanI would recommend upping the mileage from 30 miles to 50 miles
Andrew PettitGreat staff very helpful and polite.
Dionne JonesNever again !
Raegene MarrowMerci
Sandra RodriguezIt was a really smooth and easy rental and the people were friendly
Danny MastersonClerk was very cordial and pleasant. Made follow up calls throughout the whole process, from the reservation , picking up truck, and delivering truck back to location. I would highly reccomend this uhaul at 8722 blueridge to anyone.
valerie PhillipsFirst location I was to pick the truck up Big G's was an abandoned boarded up building doing business out of there car. They were 30 min late and then told us to go somewhere else. Second just cruising was hard to find but very helpful. Truck was filthy. Will never do business with U-Haul again. Need to use business that are reputable if they want people to use them.
Jamie HigleyThe shopping center was under construction so it was difficult to get to the office and figure out the truck parking in the back. Ms Jones was super helpful!!
Elizabeth KivlandIt took over an hour to get the truck dispatched and off the lot. There were several factors that played into this, but my reservation needed to be changed to "24x7" pickup because the employee couldn't be there. The process to get the order changed, plus trying to get through it was horrible.
Brian StewartThe place was a bit hard to find, at the back of an almost-empty shopping center, but the proprietors were helpful, friendly, and efficient.
Joe HendersonVery helpful. Much appreciated!
Doran ClevengerThey were very professional.
Cassandra SimsStaff needs to be available and ready before scheduled pick up. Pay attention to what customers have requested to help our move be more efficient. Other than that your communication was awesome and easy.
Reayna GilesYour app sucks with a capital S. it wouldn't let me complete the check in or check out despite the fact that its plastered all over everything that the process should be done through it. If you're going to push using the app at least make it functional.
Douglas soperNot much you guys was wonderful
Ricky AshleyThe proprietor was friendly and helpful.
Ace Allen