Le client n'a pas laissé de commentaire.
Dieja Howard
Customer Reviews for Justin Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I reserved a U-HAUL a month in advance, but upon arriving to the original location for pick up, I was told that there was not a truck for me. After MANY phone calls to locate a truck available for rental, I was not able to pick up a vehicle until THREE hours after my initial reservation time. This caused me to be late to an event that I had reserved the U-HAUL for, after having reserved it so far in advance. The U-HAUL itself seemed to be well maintained other than one of the headlights being out.
Presley MajkaDon’t change a thing
Delmus BensonReally friendly staff, quick and painless process!
Kelly TriceI hade a great customer service experience. It had to find
Vanessa WellsVery Professional
LEE LEMONSThis location was great . Justin helped me with my needs
CHRISTOPHER RAMIREZTHE GUYS WERE GREAT THEY DID THE JOB IN A TIMELY MANNER
RUTH URIRIEvery thing wonderful courteous and timely. Beyond My expectations.
Vivian Duncan1. These are horrible ways to review a company based on the location of where it is. 2. You application is horrible. 3. Your online check in process is far below average. 4. You need to get a new app dev. team.
Edgar SalaThe computer wasn’t working properly I didn’t get a copy of the rental agreement I was t on of it was 3/8 tank of so that is what I put back in the tank but when I returned the truck to another property I was charged an additional charge of 26,6
David CaldwellNice friendly establishment. I will use again.
Felicia Stevens2nd time uhaul rented me a piece of junk. Really old 26 foot truck that had dangerous steering play in the wheel while driving! This time from Duncanville Texas and the time before in Mansfield Texas. I will not be renting trucks from uhaul in the future! My company doesn't need the added danger from your equipment with the way other drivers are behaving these days!
Raymond SwainThe location was fine and the people were great. But very frustrating when Uhaul the company allows you to order moving accessories such as furniture pads online and come to find out the location doesn't have any. Or in my case only 12. When your planning a move so my disappointment is Uhaul not having a grasp on their partner locations inventory. Moving is stressful and not getting what you planned and ordered for makes it that much worse. They had plenty of time from order to get more (rental) furniture pads to the location.
Mike HoldenThe agent was very very nice and understanding
Latoya BrownKeep up the great customer service.
Mildred JamesI love the contactless process
Melissa LewisThe staff was amazing. Truck was already available before my appointment time as I arrived early
Carletta WrennI was well please with the rental truck. And I will be using this location again. Thanks for the rental .
Norman JohnsonHave the representative be more approachable/friendly.
Rachel GrzywinskiFind another location if your smart
David LandrumTry to have the last customer to put some gas into the truck
AVIS LYNN COLLINSKeep doing what they are doing. Very nice people.
Ricky SandovalKeep up the good service
ANTHONY SMITHGreat customer care
Donnitta MIMS-All in all a good service.
Luis EspinozaGreat service
Brittney BensonEverything was great,I had no problems at all. Excellent service à la clientèle
NOLA ELLISExcellent
Enrique Ramos RodriguezI had to ask a customer to help me and the associate put the trailer hitch onto my truck. Then when I dropped it off, I had to take it off by myself. Very unsafe, especially after having major back surgery 5 months ago. Not happy at all with the service Uhaul provided for this rental.
Jase joshuaThe location does not offer parking onsite. There was no notification of this anywhere. It complicated an already stressful situation and it prolonged my day.
ADRIANNE OCONNORS.O.
Paul LindseyThe service was very friendly and the equipment was in good condition. There were no problems with the truck.
Gary DoanAlthough I missed my initial appointment, once I got the time straight the attendant was kind and attentive. I will go back there.
WILLIAM DULANEYAlways a great experience
Shumone BurnettThis UHaul service from these people was so excellent, most friendly, & Raleigh professional in every aspect of their service. I HIGHLY recommend this uhaul location without exception.
Mark DingemansThe service was great truck was dirty and had no gas
Thomasine JosephEverything was great 👍
GENEVA VEALThank You!!!
Ali HasanGreat customer service and very efficient
Chelsea HufhamWe received outstanding help and service from Justin Moving U-Haul! I never knew this place was tucked away right here in DeSoto, Texas, but it was a joy to find them right in the nick of time after our original truck from another company fell thru at the last minute! Fast courteous service, we will certainly use them again. Merci
ABDUR-RAHMAN HATIMThere was a strong smell of weed in the U-Haul as well as a remnant of it near the cup holders.
Elana ReedProblem is I have been over charged and currently trying to resolve double billing
ED DORNthe plug for the charger is not working
DARREL RUITERService provider was excellent thank you
ROY MERRITTThe rental center gave us a auto trailer that did not fit our Tahoe although entering the make and model of the car said our Tahoe would fit. We returned the trailer but UHaul states they can't find it. We had to park the Tahoe and drive 4 hours to unload and then drive an additional 4 hours BACK to go get our Tahoe. It was a waste of 8 hours and no one at UHual seems to care. No refunds or apologies given. I usually don't complain but this one needs to be noted.
Chris WelkeyGreat service all the way around....
SHUMONE BURNETTExcellent experience, will use again. Thank you!
PENNY KINGExcellent location and the Staff was very helpful & friendly. I would highly recommend this location for renting a U-Haul... *Smoke...
Anthony E ThomasWith Covid it should have been cleaned. It stunk and was filthy. Plus I was charged for miles I did not use. I do not like this location it has its own set of rules. I will not use it again.
VALERIE M BARRIERE-GOODMAN