Grant B.
Le client n'a pas laissé de commentaire.
Évaluations des clients JV Convenience Store
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de JV Convenience Store
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barbara B.
Nothing at all and thank you.
yan X.
we booked the truck from 9:30 to 1:30 pm initially, but the staff at the pick up location repeatedly ask us to return the truck before 12:00pm, the only reason he give was someone else booked at 12:30pm. I don't know how does this happen? Also we booked online on November 8 to pick up at this location, however this morning I got a email saying the pickup location was in Surrey and I have to phone Uhaul and waited 30+ minutes to talk to someone to change back my pickup location. Overall the whole experience with Uhaul wasn't a pleasant one today.
Brian E.
We are reasonably pleased with the service but it took over 20 minutes to do the paperwork due to the representative having to serve his store customers during our transaction wait
steven J.
Dealer charges me $25 for cleaning?? Unacceptable? Drove 10 miles and moved 2 sofas and a chair/. Complete scam!!
LYUBOMIR M.
You have to be very careful not to be charged for extra day !!! Won't go there again !
HARRY D.
Friendly easy process
Mike P.
Guy was very rude and unprofessional. Didn't show me what I was being charged
Nicole Z.
Customer service
brian M.
I was charged $9.77 for gas I only went 5 kilometers NOT HAPPY that is a rip off
James P.
I picked the truck up at 11. I assumed the rental would be for 24 hours. $19.95 for the 1 ton. He asked me when I would be back I said maybe 6. He never said anything. In the computer he put down I would be returning at 5. I returned the truck at 5:15 and he said he would have to charge me for another day. I argued and he eventually only charge for the one day. But I shouldnt have had to argue. He should have told that if I was later they will charge me otherwise I would say I am returning it in 24 hrs as I could and should have.
Annaheid G.
Location was fine, but it would have been much better if we were able to pick up the truck from the original location we had booked 3 weeks in advance, instead, we get a call the morning before the move starting theres no trucks available at that location anymore, causing us to waste time and gas to go out of the way to pick up the truck that should have been reserved
Mike D.
Very clean store, nice that the truck was full of gas to know how much to put in at end of day
Paulo F.
I was told it was 30 cents a km when i was billed it was 69cents making my bill over 500$ This was extremely upseting. Second i left my vehicle at the location and my car was broken into...i will not be using uhaul again
Stefan M.
A ramp on the 10' Cube Van would be a welcome improvement. The reason I am making this suggestion is because I bumped into the trailer hitch when I was loading a heavy and awkward piece of furniture with my brother and I got a nasty gash that required immediate attention. If there was a ramp that could not happen...
Ann R.
when the owner called me about my truck he was rude, abusive, yelling at me, then he hung up on me! just because I asked why I was only down for having the truck from 11-3. There was no reason for his abuse! I was shocked. I made my son-in-law come with me to pick up the truck and drop it off as I was frightened.If I could have gone anywhere else I would have!
joys S.
Friendly, convenient and professional. Will definitely deal with this location again. Thank you!
Doug M.
Excellent service, could not have been more pleased
Devon O.
Awful!!!!
Carmel G.
Very helpful and courteous
Caitlynn B.
Clean the vehicles first, there was dog food all over the front cab. We brushed out the back part and were told it was dirtier than when we received it.
Roy B.
Us consumers lose money every time we rent a vehicle cause the last three times the gas tank was only partially full so every time I have to bring it back i always end up putting more gas than I should,its a rip off
Katherine M.
The owners are fabulous and I like them very much!
Trudy T.
Excellent customer service. Truck inside windshield needed cleaning. Box was good and all swept out. I would rent again from this location
ALyson F.
The owners in the store were friendly and helpful
Joel M.
The persons running the shop are really nice and accommodating.
TRUDY T.
It was late at night. Poor lighting out back by garbage dumpsters where I parked the truck. Unfortunately, I wasn't able to meet any people there.
Renee V.
Very helpful and friendly assistance from the owner/manager of JV Convenience.
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