Customer Reviews for JV Convenience Store
(U-Haul Neighborhood Dealer)

96 évaluations

22787 Dewdney Trunk Rd   Maple Ridge, BC V2X3K4

(604) 467-4672

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 6h pm
Heures d'ouverture spéciales
  • 10/4/2022 - 11/30/2022: 8h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(604) 467-4672

22787 Dewdney Trunk Rd
Maple Ridge, BC V2X3K4

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 6h pm
Heures d'ouverture spéciales
  • 10/4/2022 - 11/30/2022: 8h00 am à 5h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles T. 
Évaluation :
5

excellence service

Susanna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carman N. 
Évaluation :
2

Make sure cab doesn't have previous customers rubbish in it

Eamonn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken D. 
Évaluation :
5

Nothing.

Allan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Che C. 
Évaluation :
5

Gary was extremely helpful in dealing with a major screw up by Uhaul dispatch. This location was 5 mins from home, they changed my location pickup to one that was an hour away during rush hour! Without notice… This is not the first time Uhaul has screwed up my pick up, BUT this was the first time a dealer took a personal interest in helping me resolve the problem. Don't change pick up locations Notify people of the change When you say you will confirm reservations 2 days before, do it! When customers call for help after being told to wait till 630 pm, then by the time you get through, it's now after office hours I had to drive down to pick up location to see if my reservation was go to go, only to be told it was all changed. Ever time I rent from Uhaul it's always a screw up. Thanks to Gary he was the. Only one to come through for me

Tim G. 
Évaluation :
5

Very helpful quick and easy. Would recommend that location thx

ron D. 
Évaluation :
5

Agent's computer system needs an upgrade

Michelle H. 
Évaluation :
5

Very friendly owners.

Kyle J. 
Évaluation :
4

The cab could have used a good cleaning, otherwise the truck was in good condition. Only a quarter tank of fuel to start was not the best scenario and an attempt to put enough fuel resulted in leaving a quarter tank more than was needed. I was assured a rebate would apply but that did not happen. My advice, put in some fuel if needed then a second time before returning the rental.

Kathryn I. 
Évaluation :
5

Excellent customer service.

Robert P. 
Évaluation :
4

All as booked. Convenient pick up. Truck was clean. Staff professional. Charges as expected.

Douglas G. 
Évaluation :
1

It's a convenience store with people at their cash register every 2 seconds. U-Haul rental customers aren't a priority to JV Convenience. What could have taken no more than 5 minutes ended up wasting over 45 minutes of my day (even though I reserved the truck and your system already has ALL my contact info listed from my MANY prior U-Haul truck and locker rentals). Further, JV Convenience employees BARELY speak English and what words they do know are with a VERY heavy accent that's hard to understand. This "language barrier" was a huge stumbling block. To be clear, this IS NOT a racist remark but simply one that addresses ease of straightforward communication. Their explanation of your new texted links, how to use them, what to do, the fact that I needed a reference (WTF?!?!?) standing beside me who needed to give JV Convenience all her personal details in order for me (a returning/repeat customer) to be allowed to rent (I'm beyond FURIOUS about this!!!), the fact your texted links don't work and I can't upload photos or scan me driver's license barcode...etc, etc. The list goes on and this is just my pick-up experience(s). The drop-off and communication/closing off of the account was an even bigger nightmare that I had no choice but to call Phoenix to complete. Never again U-Haul. Your company is being represented by idiots (another example: I had an 8' pick-up truck reserved with Mission/Reliable Towing only to find out the day prior that they had NO trucks of any kind and have NEVER had pick-up trucks). I just happened to call and double-check the reservation out of curiosity, but what if I hadn't? My required rental day would have been a frantic disaster. What a joke. Never again.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian S. 
Évaluation :
5

Rental went smoothly. Representative was very helpful, answered all my questions, and worked with my timelines. I would definitely use them again.

Marc F. 
Évaluation :
5

Price quoted over the phone when booking was incorrect. All persons doing bookings and reservations should be quoting the right information. The amount charged was a surprise (not a good one) when picking up the truck.

BARBARA T. 
Évaluation :
1

Bad customer service, didn't explain anything

JESSE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
1

We had snow and there was a snow pile behind the truck (just under 12inch high) .The truck was not cleaned off from snow. The inside had food in it from someone before. The inside window were fithy. I need to clean then so I couldn't see out of them. It looked like someone had been smoking in the truck. Because of the film on the windows.

JULIE F. 
Évaluation :
4

Your Web Site is not easy to navigate.

cheryl C. 
Évaluation :
5

The confirmation email had the wrong pick up location (Fix 4 Less Tire & Auto Service - 22587 Dewdney Trunk Rd, Maple Ridge). I called this location multiple times during their work hours to indicate that I had to pick up the truck later in the afternoon and no one answered. Left a message and no one returned my call. The guy was a bit rude when I showed up asking about the truck. He then directed me to JV Convenience. This added an inconvenient delay to our busy moving schedule. The JV Convenience guy was very polite and helpful, although he didn't explain the 40 mile maximum policy clearly. Improve the way policies are described to customers.

Blair N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald J. 
Évaluation :
5

Gary was very personable and professional

RUTH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAND O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy I. 
Évaluation :
5

Very accommodating. Thanks for your services

WENDY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noam B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sergey B. 
Évaluation :
4

Have better signage stating this is a U-Haul drop off location. If there wasn't a truck in the back I wouldn't have known this was the correct place. The drop off location on paperwork was just an address there was no name for location (convenience store).

JEFFREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK R. 
Évaluation :
4

great service- no hidden costs.

Valerie S. 
Évaluation :
5

Would rent again from this location because of the great service.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grant B. 
Évaluation :
5

Nothing at all and thank you.

barbara B. 
Évaluation :
2

we booked the truck from 9:30 to 1:30 pm initially, but the staff at the pick up location repeatedly ask us to return the truck before 12:00pm, the only reason he give was someone else booked at 12:30pm. I don't know how does this happen? Also we booked online on November 8 to pick up at this location, however this morning I got a email saying the pickup location was in Surrey and I have to phone Uhaul and waited 30+ minutes to talk to someone to change back my pickup location. Overall the whole experience with Uhaul wasn't a pleasant one today.

yan X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
3

We are reasonably pleased with the service but it took over 20 minutes to do the paperwork due to the representative having to serve his store customers during our transaction wait

Brian E. 
Évaluation :
1

Dealer charges me $25 for cleaning?? Unacceptable? Drove 10 miles and moved 2 sofas and a chair/. Complete scam!!

steven J. 
Évaluation :
2

You have to be very careful not to be charged for extra day !!! Won't go there again !

LYUBOMIR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mansoor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZHONGMIN Z. 
Évaluation :
5

Friendly easy process

HARRY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
1

Guy was very rude and unprofessional. Didn't show me what I was being charged

Mike P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa V. 
Évaluation :
1

Service à la clientèle

Nicole Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lee-anna C. 
Évaluation :
1

I was charged $9,77 for gas I only went 5 kilometers NOT HAPPY that is a rip off

brian M. 
Évaluation :
2

I picked the truck up at 11. I assumed the rental would be for 24 hours. $19,95 for the 1 ton. He asked me when I would be back I said maybe 6. He never said anything. In the computer he put down I would be returning at 5. I returned the truck at 5:15 and he said he would have to charge me for another day. I argued and he eventually only charge for the one day. But I shouldnt have had to argue. He should have told that if I was later they will charge me otherwise I would say I am returning it in 24 hrs as I could and should have.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim S. 
Évaluation :
3

Location was fine, but it would have been much better if we were able to pick up the truck from the original location we had booked 3 weeks in advance, instead, we get a call the morning before the move starting theres no trucks available at that location anymore, causing us to waste time and gas to go out of the way to pick up the truck that should have been reserved

Annaheid G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harry Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Devan C. 
Évaluation :
5

Very clean store, nice that the truck was full of gas to know how much to put in at end of day

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Max H. 
Évaluation :
2

I was told it was 30 cents a km when i was billed it was 69cents making my bill over 500$ This was extremely upseting. Second i left my vehicle at the location and my car was broken into...i will not be using uhaul again

Paulo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryle T. 
Évaluation :
5

A ramp on the 10' Cube Van would be a welcome improvement. The reason I am making this suggestion is because I bumped into the trailer hitch when I was loading a heavy and awkward piece of furniture with my brother and I got a nasty gash that required immediate attention. If there was a ramp that could not happen...

Stefan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew C. 
Évaluation :
1

when the owner called me about my truck he was rude, abusive, yelling at me, then he hung up on me! just because I asked why I was only down for having the truck from 11-3. There was no reason for his abuse! I was shocked. I made my son-in-law come with me to pick up the truck and drop it off as I was frightened.If I could have gone anywhere else I would have!

Ann R. 
Évaluation :
5

Friendly, convenient and professional. Will definitely deal with this location again. Merci.

joys S. 
Évaluation :
5

Excellent service, could not have been more pleased

Doug M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
1

Awful!!!!

Devon O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norm B. 
Évaluation :
5

Very helpful and courteous

Carmel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
2

Clean the vehicles first, there was dog food all over the front cab. We brushed out the back part and were told it was dirtier than when we received it.

Caitlynn B. 
Évaluation :
5

Us consumers lose money every time we rent a vehicle cause the last three times the gas tank was only partially full so every time I have to bring it back i always end up putting more gas than I should,its a rip off

Roy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon C. 
Évaluation :
5

The owners are fabulous and I like them very much!

Katherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonie H. 
Évaluation :
5

Excellent customer service. Truck inside windshield needed cleaning. Box was good and all swept out. I would rent again from this location

Trudy T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherry H. 
Évaluation :
5

The owners in the store were friendly and helpful

ALyson F. 
Évaluation :
5

The persons running the shop are really nice and accommodating.

Joel M. 
Évaluation :
3

It was late at night. Poor lighting out back by garbage dumpsters where I parked the truck. Unfortunately, I wasn't able to meet any people there.

TRUDY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Very helpful and friendly assistance from the owner/manager of JV Convenience.

Renee V. 
Non les évaluations ont été soumises pour cet établissement.

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