Customer Reviews for K Mini Mart
(U-Haul Neighborhood Dealer)

Évaluation :

5

The clerk was gone when we showed up. Would have been nice to not be delayed.

Évaluation :

5

Guy was helpful. All paper work completed withing 5 min

Évaluation :

5

So helpful, not one single issue over our whole trip from Alberta to Ontario!! Would for sure use again for all our moving needs!!!

Évaluation :

5

I advise to people to drop off during hours. Because the car wash people gonna tow the vehicle and you end up paying the bills.

Évaluation :

4

Upon drop off, I'd filled the van with gas, past where the guage was when i picked it up. I was told U-Haul did not take that into consideration, there would be no refund and I would still have to pay an extra $16 for mileage. Would have liked to know this when I picked up my vehicle.

Évaluation :

3

Parking lot was to small But the owner was very nice and friendly!!

Évaluation :

5

Cheaper rates for the rental units would help the cost of moving.

Évaluation :

2

Had to wait outside a locked door for staff to arrive for 5-10 minutes even though I showed up during normal business hours. The worker was very friendly (the only reason this isn't a 1 star review). The truck was basically at empty when I received it (even though I was asked to return it at 1/4). I got an $18 credit but the fuel cost just to get the truck back up to 1/4 tank was about $60. I paid for blankets and did not receive them. Overall I got the truck I reserved and it ran well. The rest of the experience was a disappointment.

Évaluation :

4

I gave it an above average rating because they share their location with a busy car wash and parking is tight. The staff were great and I dropped off my trailer without issue. I would rent from him as a pick up location here in Edmonton.

Évaluation :

3

Couldn’t find anyone

Évaluation :

1

Employee was very hard to understand and communication was limited, poor and seemed rude. Trailer left dirt & grease all over our furniture and belongings. It was filthy upon arrival. Electrical wires showing in ill repair underneath and possibly more. Started blowing fuses in our truck every 5 min. It should not have been so difficult to trade uhauls at East Side Storage Peace River. We sat there for another 2hrs going back and forth with U-Haul on the phone before we were finally given permission to do that and get back on the road. Overall a terrible experience and would like a refund. We still have to see if we can get the grease & dirt out of our belongings. I feel its important to mention the staff member at East Side Storage, Peace River was extremely pleasant, helpful and made the stressful experience much easier to deal with, she was excellent.

Évaluation :

1

Firstly, tried calling this location twice, both times leaving a detailed message and my number, no one returned my call. Secondly, no one was available or answered the phone to help my girlfriend unhitch the trailer, so she manually has to lift it off herself, yet your young male employee asked me for help to lift it on. Trailer was filthy, I had to wipe the lights and reflectors, although 3 lights were not working. I was charged twice for the extra day rental, so I will be contacting my credit card company in the morning to with drawn the second payment, this can not be an extra days rental as it was dropped off 7 minutes prior to the time picked up, I have times stamped photos of this. Was harassed by the location who would not return my call about dropping this trailer off as another family were there waiting for this trailer, no one was waiting for it, and if they were, they could have used the identical trailer parked next to it, the one that had sat there since Friday, again, I have photo evidence as it was in the same photos I took of the trailer when I first picked it up.

Évaluation :

3

They did not have room for the trailer, so we were told to take it to another location although not too far away. Worked out ok, but a bit inconvenient.

Évaluation :

2

The windshield washer didn't work! Headlight aim was terrible. High beam headlights were weak. Engine struggled on inclines.

Évaluation :

5

Best Uhaul location

Évaluation :

5

these guys where perfect like the previous uhaul location I went to.although my last two experiences were good.i will always say avoid GS HELPERS LOCATIONS.u haul should definitely investigate this location and there shady tactics.being charged for extra milage and a bogus cleaning fee costing me twice as much as it should have almost made me go to an entire company altogether.ive always used uhaul and quite often I mite add just cause there's one dirty rotten apple in the basket doesn't mean the whole basket needs to be discarded.but that apple at GS HELPERS DEFENATELY NEEDS TO BE DISCARDED

Évaluation :

1

Absolutely ignorant staff member, wouldn't speak English to/in front of Me. So disrespectful. He denied taking the truck and denied giving me my money back and only gave me $18,45 from my $100 deposit when there was no damage (which i paid for insurance anyways) truck was clean and brought back with fuel. I had to call the 1-800 number and have a specialist talk to him and tell him to take the truck and he then called the owner of the store and he also said take the truck so he then took the truck. He also told me to take the truck to a different location knowing I had no driver with me and no license as my driver had to go to work. So he told me to ILLEGALLY take the truck to a different location. I also never did get my free month storage unit. But you took from me. Nothing but scam artists and thieves.

Évaluation :

2

Bit of a challenge dropping off. You say to drop a k Mart bitcoin place but address you provide is wrong. Address is for where they store them at an old hotel. Drop off place 4 blocks away. You need to correct the address.

Évaluation :

5

Great customer service by attendant. Prepared, quick and efficient pick up and drop off.

Évaluation :

5

Just keep it up Your representative was upbeat, helpful, positive, was a pleasure doing business with him.

Évaluation :

3

Drop off was changed to the car wash. The bathroom was disgusting. Did not use it. Nearly threw-up. The dude who we left the truck with didn't look away from his phone.

Évaluation :

3

Didn’t explain charges or how to return after hours.

Évaluation :

3

The person was not going to honor my online agreement

Évaluation :

5

keep the Good work , i have had an excellent costumer services help ,the guy working up thier he is very knowledgeable and helpful

Évaluation :

5

This was drop off only, I didn't go in the location because it open at 9:30 AM and I was scheduled for a 7AM drop off

Évaluation :

1

Didn’t answer the phone

Évaluation :

5

Make sure that the windshield is cleaned before renting.

Évaluation :

5

Excellent service from K Mini Mart, super friendly, clear and easy going. 1st experience with U-Haul and honestly it was perfect.

Évaluation :

5

I U-Haul personnel were there, however, the gentleman who works for the car wash was extremely helpful and friendly

Évaluation :

2

The person who attended me was not very helpful, he did not follow the company's protocols well, I had to hire another vehicle and the vehicle that I had rented at the beginning was not respected

Évaluation :

5

When we finally left the truck in Edmonton AB the staff had a very professional, friendly attitude and willing to cooperate and help us. In fact, they were very honest in calling us to tell us that my wallet with all my credit cards had been left in the truck. An attitude that we definitely appreciate very much. There is no comparison between the service we receive here in Alberta and the bad experience in BC.

Évaluation :

3

The address was wrong on the emailed paperwork so it took us a while (a half hour) to finally find the building. Which was across the street.

Évaluation :

1

Address was different than in the app; could not find the drop box and no staff at location; luckily the staff answered my text; was also quite a distance from my destination so not sure why U-HAUL made me drop off there

Évaluation :

5

Nothing that I can think of. Salomon was very personable and very helpful. Everything was excellent.

Évaluation :

2

Unfortunately our experience at drop off was not very good. The u-haul representative was very rude and not friendly. My coworkers left feeling very mistreated.

Évaluation :

3

Unfortunately due to poor cell coverage, I did not receive the pick up location change so I proceeded to the original pick up location of 9915-108a Ave. in NW Edmonton. This was an incredibly frustrating and disheartening experience. The location is quite literally surrounded by poor souls having to live in tents and dumpsters. Beside the entrance to the business that represented Uhaul, City workers were attending to an unconscious man on the sidewalk. I had troubles communicating with the representative over the loud music and our respective language differences. No offer of help was offered nor given. After waiting on hold for 15 minutes in my truck, I was finally able to clear up the confusion and find out that there was a new pick up location. Though I do not fault Uhaul for a failed message attempt, I do however strongly suggest they pay more attention to how their brand is represented. I had booked my rental 3 wks before hand, I had printed records and all my ducks in a row, and after over 16 hrs driving, to be greeted by a blank stare and shrugging shoulders was more than a bit maddening. The location I ended up at was just fine, with a helpful soul and a smile. However, the phone representative had actually given me the address for the location's secondary parking lot (5 blocks from the main location) and figuring that all out cost me another 45 minutes.

Évaluation :

4

Left tail light not working

Évaluation :

5

The gentleman at this location was friendly and kind. He walked me through the vehicle and showed me all the previous damage. He had started it so the it was warming up. It had dirty floor mats but I wasn't concerned and neither was he.

Évaluation :

1

Salomon was pretty rude to me and my partner….I don’t even want to go there….moving alone is quite exhausting and I just don’t even have any energy left to leave any negative energy about this man….I haul good customer service from this guy out the door…horrible person inside…made himself feel better to degrade me and friend…I will go out of my way to rent from any other location next time….if I could give him zero stars I would

Évaluation :

2

I was sent to the wrong lot to pick up my truck, so we had to drive back to near the office to find the truck. The link I was sent (like 3 times for some reason) to confirm the condition of the truck was sent BEFORE I picked it up the truck, and due to the timing of things like getting checked in (drivers license, payment, etc.) and being sent to the wrong lot (see above) by the time I clicked on it it was expired. I phoned UHAUL to send a new link. The agent sent the wrong link. So I phoned again, and the new agent said it's impossible to resend the "confirm condition" link again. That's super messed up and makes no sense. FIX YOUR PROCESSES

Évaluation :

2

Equipment wasn't available at the location. Needed to drive to another location to pick it up. Lights wasn't operating properly got stopped by police

Évaluation :

1

The tires were bald! The truck got stuck before we even could load up our stuff, it was a terrible experience

Évaluation :

5

Great customer service and easy to rent from.

Évaluation :

5

Very good guys

Évaluation :

5

The man at this location was great. Was the easiest and best part of the entire uhaul experience.

Évaluation :

1

The freaking guy gave me a truck not completely full of gas and this guy was rude like it’s not possible and I’m wondering if he was raised or thrown never saw a guy so disrespectful simply a bum

Évaluation :

4

There were no lollies and wish I had been informed before that they wouldn’t be available.

Évaluation :

5

The employee that helped was quick and friendly, made sure everything was good and refunded us our deposit, in no time

Évaluation :

4

Rien

Évaluation :

5

The person at the store was professional and helpful, however this location did not provide online vehicle pick up, which it was supposed to offer according to the website. Luckily the store operater was still there (I was supposed to pick up the truck at 5pm and still helped me at 5:10 after the store closed at 5pm) so he helped me with the vehicle pick up. The website needs to be updated to reflect accurate location service information. Had I been 10 more minutes, I would have been out of luck and not had a truck available for me.

Évaluation :

3

This location needs a bigger lot so you don’t have to drive somewhere else yet to pick up a rental!

Évaluation :

2

Did not have the truck I reserved. Was forced to pay extra commute to travel to another location to get a truck. Was not able to return the truck to the original location I had planned to rent the truck from which was closer to my location. I was told this is not allowed and would not be given the truck unless bringing it back to this new location I was forced to pay a cab to get there. Truck was also parked at another location which I had to walk to and from to get and return the truck keys. This was a ridiculous string of events to be able to get a truck and ended up costing me more than it should have having to travel further and pay extra commutes.

Évaluation :

4

Nothing was great

Évaluation :

1

That’s poor service

Évaluation :

1

First off the original truck i rented after I reserved it he called and said no it was not available . I called and they gave me a free upgrade to a 26ft. Well that just made me spemd more money on gas. So when I arrived to get my uhaul the man told me that the amount owing was 280$. I asked why so much he said he was charging me 150 worth of miles after I clearly marked 50 . Then told me they would just give me my money back on any mile I did not use . Well I think I might have used 20 tops. Amd have still not got any of my money back. He will not answer phone at place .

Évaluation :

1

Attendant had us take the uhaul to another location and left us there stranded. It was a disaster.

Évaluation :

5

Thank you for the courtesy and help!

Évaluation :

5

Mike was very helpful and friendly. I will definitely be renting from this location again. Thank you!!!

Évaluation :

1

The Customer service representative is one of the worst I have ever met. Will not recommend this location at all. Language barrier he could not explain where to receive the vehicle. I wonder how he got hired.

Évaluation :

1

I was treated very much disrespect and rudeness from both of the gentleman who work at this location. I'm returning the rental this morning the gentleman told me next time you wanna rent one of these things use a Mastercard. The previous day the gentleman told me that if I didn't like him talking on his phone I can go elsewhere. After I paid for the rental. I have never felt more like a piece of crap after leaving a place and I did twice leaving this one

Évaluation :

1

Such a horrible experience. Gas charges were horrible. Horrible customer service. Got yelled at and given so many bad directions. Such disrespect. Got vehicle stuck 6x and could not get any help. Got charged 80 for gas. Launched complaints had uhaul person call and argue with me. I will NEVER rent from this location ever.

Évaluation :

1

Greet customers with a hello instead of "go park there". The location is very tight and the location i was told to park in is not obvious, perhaps a sign may help.

Évaluation :

5

When I took the truck, there's a warning sign for low tire pressure on the dashboard. I notified the staff, and he said it's okay, you still could drive it. Just a bit worry for breaking down. That was it.

Évaluation :

2

Your K mini Mart agent in Edmonton, Y. Suliman, knowing the vehicle he was providing was almost out of gas, offered me a credit if I would bring the fuel tank to 1/4. I drove less than 1 mile before the LOW FUEL warning light came on. I put $25 of fuel in the unit for only a 16,9 mile usage. After offering him the receipt, he neither adjusted my bill nor offered a refund. So far he is not a man of his word and has failed to provide the credit that he promised.