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Luis G
Customer Reviews for KASL Printing And Graphics Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Jack was GREAT and a terrific rental experience.
Jack AI was quoted a price of $75, and reserved the truck at that price. When I arrived to pick up the truck, I told it was $150. Complete rip-off.
Michael MThe owner is very friendly and a joy to interact with.
PAUL BThe owner is very nice and super helpful.
PAUL BEverything was good and went well minus the start and end of this truck rental. I undertand the idea behind using an app or website to streamline rentals but neither of these options works good. Took me 30 minutes into my own scheduled window pickup just to confirm with your company. The app glitched/absolutely did not work. Would make me re-enter same info 3-4 times. And the website didn't help with making things any easier. It as well kicked me out of my current screen/progress simply to leave me wondering what's going on. I never had the chance to officially load up the pics at the end due to your app/website issues. I'd very strongly suggest getting that fixed as I was not the only customer that day who had connection issues. I think better can be done than that..
Larry DConvenient, reasonably priced. Very helpful!
LESLIE BVery friendly people
Kevin CReturned the vehicle at 4:55pm but they were already closed. Tried to use the U-Haul app to do a self return. Would take pictures of the equipment as the app instructed, but the pictures would keep disappearing. I took multiple pictures and they would appear in the app, but when I took the last picture, all the pictures I took previously would be gone. I kept trying and then the app crashed. When I started the app again, the dashboard did not have any current rentals and therefore I was unable to finish returning the equipment using the app. My internet connection was fine. App needs fixing.
Derek CThe truck's suspension was very rough and it did not have a smooth ride as I have had in other uHaul trucks.
Jason MPeople working there are incredible 👌
hagop kThe employee left the location early and we were expecting an easy check in. Instead of a few minutes, it took 45 minutes to get through gate, lock box etc
Emiky SJack was great. Very friendly and helpful.
Joh OVery friendly staff, smooth process, and everything was as I had reserved.
Stephen PThey were very helpful with all aspects of my rental. I will definitely rent from them again.
Michael SEasy place to drop off the rented truck.
Todd MMore professional atmosphere and not trying to charge extra at every turn.
Abel MRUDE service. Dirty uhauls. Store reeks of cigarettes. AVOID this location and drive 10 minutes to the Uhaul in Altadena off Lincoln for professional customer service and clean vehicles.
Tammy BThe truck had a couple of huge flaps of rubber hanging on the sidewall of one of the tires. The local guy checked with central and U-Haul could find no other 15' truck near me, so I had to take this one. They said to call U-Haul roadside assistance and they would change the tire. I called and they said they would set someone up. U-Haul texted me with the name of the private contractor tire company, Valley Commercial Tire, that promised arrival in 2 hours. After a while I called the private tire company in Sun Valley to see why they weren't here and they said it was too far for them and had cancelled with U-Haul. I called U-Haul again and they said they would send someone else out, South El Monte Michelin with an ETA of 90 minutes. I waited 90 minutes and they didn't show up and I was running out of time. So I drove 300 miles on the tire with huge sidewall damage. Thankfully the tire held up and I got to the rehearsal for my daughter's wedding with 7 minutes to spare. In addition to the tire problem, their padlock didn't work, the passenger side air conditioning vanes in the dash were missing making it quite uncomfortable for the passenger, and one of the wheels of their dolly barely turned. Also, after laboriously typing all this in, when I hit the submit button, it said this: There was an error processing your request Something went wrong on our end. Nous avons pris note de ce qui s'est passé et allons résoudre ce problème dès que possible. Please try again in a few minutes. 7e858647-ae97-4647-84cf-b09800df6f01
John TVery rude personnel. Truck was dirty. We returned the truck first thing in the morning. The guy who received the keys was mad because I dropped off the truck at 9:00. He wanted the truck earlier than that and their schedule it's from 10:00 to 5:30.
Christian LHagoup was great when we went to pick up the van on thursday. Very thorough with all the information we could possibly need. I was sorry he wasn't open for the return during the hours he said he would be, but I managed the self return easily. final submission was 3 minutes past the return time so I hope I'm not charged anything extra!
Carolyn cExcellent
Asbed BVery helpful
Brett ASite wasn't open/couldn't get furniture pads I paid for. Answered during check in that no furniture pads or dolly were available & I was still charged for them. Gate was closed when I came to return & had to manually open/wasn't clear it was unlocked
Jamie SThe car battery was essentially dead when I rented it out. After arriving at my first stop, the car battery died because I left the hazard lights on for 45 minutes. I had to wait over 2 hours for someone to come replace the battery before I could continue on my way, delaying my move by 2 hours on what is already a busy and stressful day.
Kevin BKeep doing the same at this location. Friendly and professional
puzant kIt wasn't so the much the location, though the agent's hours were not good for what we needed help with. The online experience was horrible, needed to talk to a customer service rep to get help in renting our vehicle, and it took us 45 minutes vs. the 10 minutes it would have taken with the old system of working with a real person behind the desk.
William OI like this location and the people but the truck was hard to drive. Hard to start - at one point did not start. Emergency brake hard to release. Super rattly and bumpy. Glad I was only local. Give them a new truck!
JoBea HGreat people great job
KEVORK KFriendly staff, very helpful
Brett Alarge graffiti on the side - too bad. Everything was great with the customer service - Only complaint was the A/C was not working - a hot ride home here in LA after a day of loading and unloading the truck!
steven nVery helpful and everything was great. Smooth check in and check out
Art GJack, the owner, was very helpful. I had a great rental experience.
JAY SThe location is good but only if you are picking up your rental from an actual person. Checking in and out through the app was a nightmare. It did not allow me to check out the rental and I had to call customer service. CS did help but overall process took 30 minutes. Same with checking in the rental. App would not work properly and I had to call CS again and wait 20 minutes for an agent to pick up. Would rather prefer a physical person to help and it would have been so much faster.
Hilda TI had a really hard time picking up the van. My reservation didn't give me the option to start the steps of picking up. I selected doing with my phone because the location was close on Sunday but I had to call customers service and wait almost 30 minutes until finally I could do it. So better organization with outside business rentals
Diana IExcellent customer service, fast and efficient.
ASBED BI had a complicated experience this location was not the best. There was a very big miscommunication with pricing and hours so I ended up being overcharged.
Faith WThis is my new rental vehicle provider, U-Haul and this specific location! Jack is the best!
Peter TThe location was closed for Armenian Christmas when we arrived for scheduled drop off. It wasn't clear where to park the truck or leave the key. However, while we were looking into this the manager came out solved the problem. He was very friendly and helpful.
David LEmployee arrived late and left early. Online checkout/in app did not work.
william jThe staff at KASL were fine and helpful, but the overall experience with U-Haul was extremely frustrating. I had to utilize the website for picking up the truck and it was terrible. It did not have my reservation listed, it was slow to load, kept crashing, and I eventually had to call U-Haul to have someone walk me through the online check-in. Then I tried to use the website to add an extra day to my rental and it was impossible to do so I again had to call someone. So overall the people were fine but the website was terrible.
JAY SThe truck had almost no gas when I rented it-because the gas nozzle and tank had been knocked under the side skirt sometime in the past. It was incredibly dangerous to rent it, and when I went to fill it, I saw the damaged gas tank, which could not be filled, yet UHaul charged me for 45 dollars in gas, and another 30 dollars to fill it. I took a photo which clearly shows the bent gas tank and twisted, unreachable nozzle. I will report them to the local PD on Monday for the fake charges and unsafe vehicle. DO'NT RENT FROM THEM.
Keith CI had a Great & Positive Experience overall during this rental effort! I was particularly pleased with your Representatives there at your KASL Printing and Graphics Location, who helped me, and proved to be exceptionally professional, patient, helpful and accommodating. They painstakingly and with a tremendous amount to patience, competence and detail assisted, processed, explained and walked me through the entire rental process. I found speaking and working with your clearly competent and experienced Representatives there, to be absolutely pleasing and rewarding. From beginning to end, I found working with and my experience in dealing with them, to be an easy, relaxed and informative one, which made my rental an effortless and relatively quick one. Overall the entire contact, effort and experience proved to be a positive, comfortable and an ultimately rewarding and most importantly a successful one. It is for these reasons and many more, that it is my desire now, for it to be entered into U-Haul's official customer feedback record, that I found both Hagop and Kevin, there at your KASL Printing and Graphics Location, to be an exceptionally helpful, thorough, knowledgeable, frank, courteous, patient, friendly and professional associates. Both Gentlemen proved to be an invaluable assets to your company and I commend both of them for their super professional, competent and accommodating service. U-Haul is in undoubtedly in very capable hands with these two Gentlemen dealing with your clients and are fully deserving of any commendations, promotions or accolades that can bestowed upon or to offered to them.
boghos pNice staff
Joshua KDon’t give customers an 80 dollar credit for a trunk with an empty tank, and then not expect it back empty
Joshua RWe can't think of anything else. Jack was great, calling us the morning of the rental and being very clear about details and drop off information. He was very professional and also very friendly!
Mary GThe 17' Uhaul truck we rented from this location was extremely unsafe to drive. The location owner did not do a proper walk-through of the vehicle with us and we felt lied to about its horrible condition. When we called him to complain, his response was "You're still going to have to pay for the mileage you used on the car." We received no apology and he did not even seem surprised that we were calling with these issues. - The driver/passenger cab seats were falling apart and it smelled like cigarettes - The gear shift lever was very difficult to maneuver into gear - The drivers side side mirror was missing the lower mirror, making it difficult to see around turns - The A/C was spotty and kept turning off for minutes at a time - The brakes were very soft and needed replacing - The interior lights did not turn on for nighttime driving, making the speedometer impossible to read in the low light - We could hear loud grinding sounds inside the engine while driving and felt it was unsafe to take on highways - The driver side door would not completely close, even when locked - The passenger side door would not open from the outside, even when the keys were used Overall, this was an awful rental experience and I would not return to this location again or recommend it to my friends/family. We ended up returning this vehicle early and renting directly from a Uhaul center in Pasadena down the street. It was a much better experience.
Brittany WI miss the ramp
carl dVery convenient, Jack was incredibly helpful and easy to work with.
Robert MOwner was 50 minutes late. Was waiting outside from 8:55-9:50. My pickup time was 9. There was no locker with keys. I understand things happen, but he did not offer a discount or anything for the inconvenience. He was very lackadaisical about the whole event.
Hayley HGreat family approach to customer service.
David EIt was perfect 100 percent
jacque mVery helpful staff, goes above and beyond.
Raffi BIt was easy pick up and drop off! Really appreciated that part of the service.
natalie dThe personnel at the location could not help me retrieve the key as I tried to retrieve a water bottle I had locked in the uhaul upon return. There was a lack of empathy / indicated desire to find alternatives and I truly am hoping this doesn't lead to additional charges.
Lisa MMake your website easier to use.
Bruce HPressure in left rear tire was low - please inflate all ties to proper pressure before renting
Frank HI had a reservation for 9:30 for a truck and appliance dolly. I showed up after that time and their was a long weight due to a "system issue". Once I reached the front of the line the truck was not a the location. I had to wait while they called 3 trucks that were not returned yet. Eventually a truck was found at a different location, but no dolly was given, which added to mileage as I had to go back and rent that too. The location I tried to dropped off had a self check out through the site, but it did not work as described. A worker who shared the lot advised me not to drop the keys off with out confirmation. I had to go home and charge my phone after several attempts. I then received a call asking why I dropped off the truck with out leaving the keys and blocked another truck. Despite the fact I packed it exactly in the same spot that I picked it up from. Even after all that I still received a voicemail about not terminating my contract. I called back only to find out that the person who accepted my dolly might not have properly check it back in. Terrible experience over all.
Justin LVery helpful and accommodating
Christine CThe gentleman was very nice and helpful
HADI AI had ordered some moving supplies to go along with the rental. When I got to the location, I was then informed that those materials were not available, adding travel time to my rental window as I still had to go get those supplies. The truck itself had equipment in it from the last renter and the truck was slippery all throughout from leftover dirt and dust.
STEPHEN F