very friendly and helpful assistant at pick up and drop off. Location was easy to find.
Kenneth Thomson
Customer Reviews for KBR Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing to improve, great experience all-around.
Rachel TristanoJohn at kbr inc in quincy was exceptionally helpful.
nancy lattanzioExcellent customer service.
Manh DuongThe person at the location was very accommodating and made the process easy. Merci
Paula BuckleyGreat service.
Patrick CharlesCustomer service was great despite being sent by the Uhaul location on Quincy ave. Spent an hour here due to previous location sending me here to drop off vehicle.
Matthew Daceyon-line system allowed easy reservation and quick check-in. The store manager was nice and considerate during pick-up and drop-off. Thank you all for making moving experience better.
Shigemi HayashiBest experience at Uhaul I have ever had. They make the renting process so easy and quick. I will definitely be using this location for all my future Uhaul truck needs.
Erica VillalobosWas surprised to see I was charged for an extra 2 gallons of gas even though I refilled to the specified mark. Even if I did somehow miss the mark, how does 13 miles driven equal to nearly 4 gallons of gas?
John MatthewsPaul was amazing! Super recommend their services, everything is nice and well kept.
Tiago CamaraWe.coud not have been moore happy with this rental. Clean, fast, friendly and helpful service station and attendant. Will definitely recommend this location!
Jeffrey LitifGood spot quick service. Friendly people. Would rent from here again
Daniel CarnazzaThe young man, John, who took care of me, was very good very clear on his information in regards to the equipment. I would highly recommend him and U-Haul in the future.
Paul PlanteEverything was great.
Madeleine NolandPaul was so helpful. Truck was immaculate.. Made it a breeze and great price. Definitely will recommend this location.. Thanks again.
Siobhan GallenI had an amazing experience renting a 10' truck last minute. The representative at the Quincy location was beyond friendly, kind, and professional. I would without a doubt rent a truck from him again!
ARMELLE FRANCOISOwner of the affiliate location (gas station) incredibly rude towards me an other customers just getting gas. The only truck available had an engine light on for a faulty tire pressure sensor. Clearly has been an issue prior to me renting the vehicle. However the gas station attendant when I dropped it off at night was incredibly pleasant and friendly.
Jesse LaneCan't thank Brian enough - easy transaction and convenient location!!
amanda leigh FerdinandoBetter marked and tell people the location is a partnership with U-Haul not an actual U-haul shop.
Richard ChinJon was very gd at his job. God bless 🙌
Frank DawkinsBetter customer service!!! This guy wanted a full tank gas after the truck was already filled up because he wanted filled at their gas station! Ridiculous!! Very rude and poor customer service! Wouldn't recommend this place to no one! Go to Quincy Ave their staff are nicer and go above and beyond for you! This location you get drive to stop and shop to pick up the truck and then you drop it off to them walking back to stop and shop to pick up your own vehicle smh!!!
Larissa Silva-SalesOnly one person could handle U Haul processing; waited a really long time to close out after dropping off my vehicle.
TIMOTHY OSTROMWent smoothly
John DavisStaff was not terribly friendly and the truck had multiple odd issues while driving. Pulled hard to the right, struggled when downshifting and had a noise like something was loose.
Xander LaPlanteThe gas tank was never "topped off" by previous user, and I ended up putting in 2,5 gallons for a 6-mile trip (should have only been 6 10ths of a gallon - I was getting 10 MPG on my errand. The clerk argued with me, but checked the odometer and confirmed I had driven only 6 miles. He was quite unapologetic.
Robert ChmielinskiSeamless, easy pick-up & drop-off experience
Craig ColdstreamExcellent service à la clientèle
Christopher CarrTOP NOTCH SERVICE!!
PAUL COOKThe staff was very helpful And friendly
Elizabeth AmyounyWorst uhaul experience I've ever had. The service was not great. They treat their customers horrible and make the uhaul name look horrendous
Lorenzo SamuelStaff was professional and helpful. I wouldn't change a thing. Great job.
BRENDAN MCMULLINit's a great experience
Haoyu WangBoth gentlemen were very polite, professorial, and helpful. Cargo van was ready in minutes and was clean. The other advantage is that you can refuel at the location after the trip since it's a gas station.
Sumanta DeyThere is no parking lot for the vans, so you're sent to two different locations to see if the vehicle is there. There are no distinct signs to indicate it is a UHaul place.
Megan SaundersThe check in and check out process was fast, friendly and super easy
Tarshima WashingtonThe renter at this location is fantastic. He provided the resources, guidance, and help that I needed in order to rent. He was available for me throughout the contract and afterwards. I highly recommend and May not consider renting a truck anywhere else. In addition, the van was brand new and in great condition. Thank you for a humorous and easy check in process. Thank you again.
Elizabeth PimentelThe guys were super nice Eddie was very helpful with instructions a
Mary JanvierTruck was not at station for inspection when staff was notified of defective equipment they refused to note issues. After an argument, the finally place small x where dents and broken equipment was noted by customer. They still would not note on contact. Staff was pleasant, but not accountable. Would not recommend.
David CollinsPaid online and uploaded ID - still a very slow pickup process
Adam Witkusgreat service
Deborah JoyceThe attendants at the station were great! Very nice and helpful.
BRENDA MCDONALDNice customer service and clean vans
Lynda TheodoresIt's in a gas station. Couldn't tell where the pick up was. Then the guy tried to convince me I had to refuel at his gas station which was 3,55 gal so I filled It up down the street for 3,34 and they were giving me crap for not refueling there saying I had to. I told them no I don't just need to return the truck full and you could see the distaste
Jeff VigursWay too inconvenient of a location. Had to go into a gas station with no parking to fill out paperwork, then cross Route 3A at a busy light/intersection to get the truck itself. Then had to cross back to pick up the dollys. There were no small four wheeled furniture dollys even though I booked and paid for one online, but they offered me a giant, heavy, cumbersome appliance moving dolly for no charge, even though I had no use for it. The two old dudes who were working seemed more invested in their lunch order from Wendy's than filling out my rental form, and neither of them wore a mask. Pretty awful experience overall.
Eric FitzGeraldI would like to see improvement of some of the staff attitude toward customers. I'm not sure if one of the staff was having a bad morning, but greeted me with an angry tone. The staff member that was helping me was a little nicer.
Jeffrey Yehbest dealer i have been to Thank YOU.
Declan BresuiwCustomer service from the owner was appalling. No clue that I was there to pick up a rental, and no idea how to rent it to me once I proved that I had booked a rental.
Shane CreedonService time / turn around time can be improved
Naveed SheikhIt was hard to tell from the road where I was supposed to go: signage was low and the truck was parked across the street. Maybe add a location note on the site to clarify this location is attached to a gas station.
Victoria PfauThe staff was excellent, the truck smelled like someone was sleep inside for a week, the back smelled even worst. The side mirror was broken and there was no backup camera for a pretty large truck. When I got yo the location I had to drive around several times because the signage was hard to find and there were no trucks out front they were parked in the back across the street, also for some odd reason when I made a reservation it made 3 separate ones and it charged me for the safe driver insurance when I declined it online.
COREY STALLINGSGrerat service
Sean staffieryAwesome customer service, from Paul & John
annmarie Malderoexcellent customer service at drop off location. friendly and most helpful.
MATTHEWALEXANDER PECKHAMThe UHaul representative was very helpful.
Deborah DuboisWell I had begun a mobile order for a truck/van rental but I was required to wait until I got to the location to finish the order. The KBR attendant was very helpful, and wicked friendly. He offered to complete my order but the UHaul system wouldn't let him pick up where I was within the reservation so he had to start his own, but then the system was confused by my several orders, I believe the system created an additional bunch of orders or accounts. The KBR attendant was able to work through the challenges the system presented to him. So my suggestion would be to program the system to allow any UHaul authorized employee, and or agents, such as KBR, to simply pick up, and, or modify a current order without the need to duplicate so many additional unneeded ones.
Kevin CherryI have and will continue to tell everyone I meet not to use the mobile pickup - it is a horrifyingly terrible customer experience. This pickup location, however, was great and I would definitely use again in the future.
Lindsay VeilleuxAwesome
lucy jaskiThe only issue was online gave me a different vehicle number to pick up. The two guys working were great and personable. Awesome service!
KATELYNN LUNNINThe associate was amazing. Very nice and helpful guy
Zohreh AmoozgarBoth gentlemen provided great customer service. I forgot their names but they were great.
Foluke Babalola-JohnsonThis place was the absolute worst. When I went to return the van, I was told by the employee "Eddie" that if I did not buy gas from him, he would either charge me "for a full tank" or not get checked in and he "wouldn't be responsible for what happened to the van if I left it there." I felt that if didn't buy gas, he would damage the van. I ended up being forced to buy $1,06 of gas to be able to leave. I felt extorted and worried about my credit card being accessed by "Eddie." Even the briefest of google searches would bring up hundreds of complaints about this place. Why is Uhaul still doing business with this contractor and allowing them to scam people. I will NEVER use Uhaul again.
Matthew DoleFriendly and helpful! Positive experience
Karen MacNaulThis location cheating on ppl . They force customer to buy insurance and they force you to fill gas until gas leaking out on their gas station. Warning : DO NOT come to this location .
Ji LinNot sure what checking in online beforehand is supposed to do for me but it certainly did not seem to save me any time.
Ronald Bigosstaff was welcoming and professional.
Valerie PruittThe workers are kind and professional
Paul Huttunenexcellent établissement
sheri manneringgreat service
jadi davilaMaybe just a two wheel dolly
Jesus Cardona Prieto