Customer Reviews for KJ&E Stop N Go
(U-Haul Neighborhood Dealer)

Évaluation :

3

The location was an hour away from where I asked to pick it up, and that's too far. The truck had loose steering and bad alignment.

Évaluation :

5

Location in Oakland, tn has gone to not accepting returns. This is unacceptable. Should be closed if not receiving returns. Was very outdone by it. Close it if not a rent return location!!!

Évaluation :

3

I smelled like cigarette Smoke when I left.

Évaluation :

2

Didn't have 2 dollies we ordered, didn't have any moving blankets, the tv was so loud you couldn't even hear the service rep speak, said there was 3/4 tank of gas and was only 1/4. Very, very slow, couldn't print any paperwork out. I would never rent from here again

Évaluation :

5

The staff was super friendly and very helpful. Would definitely recommend and use them again.

Évaluation :

5

The personal was on top of their game, they made sure they explained every details, because i hadn't never rented a U-Haul before. I want to tell them Thank You

Évaluation :

5

Extremely friendly couple who helped us rent a car hauler. Pick up and drop off were very easy. We'll be using them again for any uhaul needs.

Évaluation :

1

Overall inspection needed. Proprietor has less than minimal knowledge of the uhaul system and bad customer service. Truck had molded food and cigarette ashes in the cab as well as broken glass in the back. Price quoted from uhaul's customer service line was also far less than what I was charged at the location.

Évaluation :

5

The Williams Family has always been great to deal with.

Évaluation :

1

U haul experience as a hole was terrible, first pick up location tire on trailer was flat. Had to drive 30 minutes to another location. Second trailer had a blow out on interstate heading back home. Took an hour and a half to get road side assistance. Took trailer back to drop off and had to unhook myself due to not having proper help. U Haul is an absolute joke!

Évaluation :

5

Great customer service!

Évaluation :

3

Possibly slightly better entrance directions I was slightly confused as where to pull . But not a big deal

Évaluation :

5

This location was so friendly and helpful! I thought I had done the contactless pick up but didn't complete it and they did it for me and the truck was immaculate ! Merci.

Évaluation :

5

Rien

Évaluation :

5

She is great to deal with.

Évaluation :

5

She was great. Came outside and meet us at the truck and took care of everything.

Évaluation :

1

Fire this dealer asap!!!

Évaluation :

1

They charged my card twice messing my account up

Évaluation :

1

Had to go to this location because the first one nobody was there. This one took forever because of slow computer and internet. All I. All probably the worst experience with U-Haul.

Évaluation :

5

Very nice people and very efficient. Would definitely rent from them again!

Évaluation :

5

Very nice courteous people.

Évaluation :

5

Everything went well.

Évaluation :

3

The quote I got online was half the price, I was charged. Not happy being quoted $39, but got charged $85!

Évaluation :

1

We had to go back because the person was not there. Then we had to wait for the inside to be cleaned out. The laptop kept going out and even after I told her we were going out of state and that I had made arrangements for the 150 mile deal she said she did not know how to do that. To call and have Uhaul change it. So when I tried to do that and add miles to lower my costs I was told there was nothing they could do. This was the worst Uhaul experience I have ever had and I have been using yall all of my adult life since 1975.

Évaluation :

3

Did not rec call the promised call the day ahead and thus was not aware til day of pick up that our location had changed. Drop off location had not been taking Uhaul returns for 2 mos so had to call for another location. The response to that request was very good. Due to pick up and drop off changes we were allotted additional mileage but we were charged based on original mileage allowed.

Évaluation :

2

This location has 1 truck it's a local convinent lacation but the selection is limited

Évaluation :

2

I had to travel from Tennessee to Florida and the oil light came on 200 miles until a 790 mile trip. I paid for everything to be done and not worry about having to stop and make sure oil was ok

Évaluation :

4

I was sent to a location over 30 min from where I requested. When I arrived for pick up, the equipment I rented was not present. I had reserved both a large truck and a trailer. The trailer was not available, nor was the dolly I reserved.. I was given no notice about this lack of equipment. This was not the fault of the pick up location, but central scheduling- who did not provide it to the pick up location.. When I called about the trailer, I was told there was not one in the area. All that was offered was to remove it from my bill, not the $50 list on the website, no effort to make this right. I am now forced to make another long distance trip (one way airline ticket) to rent a new vehicle for a one way trip, additional load / unload labor, hotel expenses, and associated travel expenses because the equipment reserved was not provided by Uhaul. Be careful and make sure equipment you reserved is available before you go to pick it up.

Évaluation :

5

Great people and very Helpful. Would definitely rent from the Williams. Mr. Pete was very Helpful.

Évaluation :

1

When I showed up to pick up my equipment, the vendor didn't have my appliance or utility dolly that I had reserved over 3 weeks prior. I got no assistance in obtaining these items. I had paid moving help and was on a time crunch which was already tight due to U-Haul moving my rental location 50 miles away from my home. Don't know what the point of a3 week reservation was.

Évaluation :

2

Need to check your locations routinely. This is our second time having to go to this location. First time they didn't have any hitches that we purchased on line so we cancelled our reservation. This time we did rent the trailer but same as last time, all your equipment is in a field with weeds grown up over the car hauler trailers. So it shows there is no care or concern on behalf of your people here. Will never refer anyone to this location and only reason we rented this time was it was only place in several hours that had the trailer.

Évaluation :

5

The owners are super nice and very helpful.

Évaluation :

5

N.D.

Évaluation :

1

My issue with this location is not with the location but with U-Haul. This location is in the middle of no-where. i reserved a truck from an actual U-Haul facility but they rudely moved my reservation to this location nearly 40 miles away. The people were very nice but renting trucks is not their focus - running their gas station restaurant is.

Évaluation :

5

This location, and the personnel that worked there, was very helpful, kind and very considerate, in regards to my rental. I did not get the lady's name, however, she was most helpful, and because of her, I will drive, past other U-Haul rental facilities, to deal with her. She was an older female black woman, very well dressed, kind, respectful, and very helpful. Feel free to contact me should you have ant questions regarding my experience. With Respect, Terry Norris

Évaluation :

3

Fix your website. Fix your website. Fix the time when the helpers come to when they're needed NOT when you wanna send them.

Évaluation :

3

The major reason I would not recommend this location was not with the adequacy of the facility or staff but its geographic location. Your reservation system changing my pick-up from a location 5 minutes from my home to one >30 minutes away in a rural setting when there are probably >5 locations within 15 minutes from my home. The location lost power and, to her credit, the agent diligently worked through having to use a phone for the first time to compete the check in.

Évaluation :

1

I couldn't believe how dirty it was on the inside. When I opened the door to get in empty Gatorade bottles rolled out. The lady didn't bother to go out with me. The sun visor across the front windshield was still there and I folded it up and put it behind the seat. She never checked it for any existing damage or anything She couldn't get her printer to print my contact so I had to take a picture on my phone to have a copy. When I turned it in at my destination I explained all this there and they were understanding. I made my move safely though so at least all ended well. I have rented before and this was the worst I had ever ever seen on pickup.

Évaluation :

3

The inside of the trailer was not completely cleaned. I returned it much cleaner than I picked it up. I performed the online reservation, but it did not save me any time. There was confusion about where I was dropping off the equipment, how to pay (even though I used by CC online). It was not horrible, but the process could be improved.

Évaluation :

1

Rude customer service

Évaluation :

4

Really nice people with great customer service and the BBQ they were preparing for their restaurant dinner customers smelled delicious. Wish I could have stayed for that.

Évaluation :

1

Store owner and employee was very rude to me. The business smells like 100 packs of smoked cigarettes. I could not breath in their building with the entire place smelling like smoke. Places of business should be smoke free. I tried to cancel my reservation but the store owner would not give me back my card and info. I dont appreciate doing business with this location. With their rude attitudes I would not recommend any Customer here...

Évaluation :

4

The customer service was awesome! Knowledgeable and very cordial!

Évaluation :

1

They way overcharged us

Évaluation :

5

Excellent customer service!

Évaluation :

5

Staff knowledgeable helpful with anything I needed

Évaluation :

5

I reserved unit in Bolivar TN and when a person called they said I would have to pickup in Hendersonville, TN about 180 miles away. Got around to this location which was about 40 miles away. I reserved it about 2 weeks before and Bolivar had 3 on lot 5 days before my rental date. They told me I might to go pick one up. not there problem but UHAULs. These people were good like reviews.

Évaluation :

2

U Haul you need to get your crap together! We had reserved a 20' truck to help my mother move, we were sent our email that confirmed our reservation for a 20' truck at the location closest to us. We even spoke to a lady on the phone and she confirmed the 20' truck at that location! My mother and brother get to the location NO 20 FOOT TRUCK!! They only have a 15' the 20' truck was at a location an HOUR AWAY!!! She decided against it and came home. Was AGAIN CONTACTED THROUGH EMAIL SAYING THAT A 20' FOOT TRUCK WAS AVAILABLE! This time I went with my mother to the location and guess what happened.... NO 20 FOOT TRUCK!! AGAIN!!! We just ended getting the 15 Foot because at this point and with the time we had it was our ONLY CHOICE! This was ridiculous as long as uhaul has been around things like this shouldn't happen! I would say it was a mistake but I've read multiple other reviews and heard stories from people I know personally that have had similar things happen to them. I will never use u haul again and I will personally tell everyone i can to never use u haul. Your business can not be trusted!

Évaluation :

5

Very helpful and kind!

Évaluation :

5

Owners were very friendly and helpful.

Évaluation :

3

I ORIGINALLY BOOKED TO PICK UP IN SOMERVILLE. I asked the guy on the phone 3 times if he was sure it was in Somerville. He assured me that it was. I checked my email and it was booked for Eads, TN. That would have added 40 miles. At 79 cents a mlie--no thanks!! I called and they said that there was nothing available for Somerville, so I settled for Oakland which still added 20 miles. I saw that there was a $50 guarantee that the rental would be available after booking, but I don't guess that giant run around qualified.