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William M
Customer Reviews for KP Woodwright Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Giving credit where credit is due, Ken is a very helpful and very nice man. I don't know where the breakdown lies, but he's been the backup TWICE for the awful Yellowknife location which has let me down multiple times in a row. However, last time I had to fly to Hay River to pick up a truck, and the truck had a check engine light on and a flat tire. I was told the truck had been tested and that I could ignore the check engine light, but I was taking the truck about 2400km. I was delayed a day while they fixed the truck and filled the tire. The next day, after getting the truck to Yellowknife, the tire looked a little low again. I got roadside assistance to help, we got it to a tire shop, and it turned out the inside rim was dented and the tire wasn't even attached. There wasn't even a valve stem. The outside tire was just low with the added weight of the truck being loaded and no inside tire for support. This time, I called Yellowknife directly and they assured me they had the trailer in stock, would confirm, and would send the paperwork that afternoon. The paperwork arrived in my email, I filled it out, sent it back, and booked a last minute flight to Yellowknife. They did not have the trailer. Again, I was sent to Hay River. My dad picked it il this time. The trailer they initially had for us didn't have working lights, but luckily they had a second one. It didn't fit the tow ball or wiring harness on my dad's truck, so Ken sent him to Aurora Ford. They didn't have it either. He went to 3-4 other businesses before finding one that did have it. In the meantime, Ken was calling me asking what was taking him so long because they had to close shop and go home. This was at 2:11pm on a Tuesday. Why would a trailer rental shop not have these parts that they know people will need? Halfway into our trip, we got a flat tire on our trailer. While inspecting it, I noticed the rim was bent on this one too. However, the repair man said the wheel had locked in place and wore straight through the rubber and shredded it. I find this hard to believe because we would have undoubtedly noticed that. However, it IS possible the tire was flat spotted previously and finally wore through. I like the staff at KP Woodright, but I don't think the equipment is being properly checked while receiving or renting. I also feel they are poorly equipped to handle their customer's needs. That said, I am thankful they exist because the Yellowknife location is utterly useless.
Patrick JI found the safety chains abit too long and one left top running light not working however the brake and turn signal work perfectly! Other than that everything was awesome. Merci
GLEN EThe customer support was Above and beyond! Staff were incredibly friendly and helpful!
Kaitlin LThe truck was very dirty inside the cab and cargo area. The cargo area had straw and garbage in it. The crew cab smelled like a dog kennel.
Butch CThe people were friendly and courteous. We got the trailer at the time we had reserved it... no waiting to have it install on our vehicle.
Pierre CNothing. Ken's great. Rented from him a couple of times now and it's been a great experience both times.
Marvin MVery good customer service :)
Skye BThis was the best uhaul location I've ever been to. Would rent here above anywhere else.
chad sAwesome service
Brad MExcellent service.
Garth CAll was great.
Vance SYou are on top of your game
Errol FI had originally rented the trailer in yellowknife 3 months in advance but 2 days before the due date of rental was told it wasn't going to be available and was offered NO help from the office in yellowknife. I had to drive to the nest closest dealer witch was 1000km round trip
Jessica BThe place was easy to find on the way into town
DONALD MKen is a great guy, approachable and got exactly what we needed when we needed it. Highly recommend if you are planning to leave the North.
Paul YKen is the most helpful and whole hearted person to be in this position. He went above and beyond all expectations and did what he could to make my experience better. If I have to move again, he would be my first point of contact, regardless of location.
Alexa LBest experience I've ever had with UHAUL!
Irene EEverything was great with the location, Ken and his wife where absolutely amazing to deal with, amazing people, the one thing I did not like was that the running lights did not work on the trailer for my travels, 5800 km to be exact,I feel this was not correct but I needed to get to my destination so I kept on going with no running lights.
Randy LThe rep in Hay River needs to be more familiar with your system and general use of computers. It took over a hour for me to pick up my trailer because he kept entering the information and then clicking outside the screen or back, not saving the info he entered. After 45 minutes of him entering and re-entering my information i finally got so frustrated that I had to tell him each and every where to click and not to click and what info to type to get my rental completed. This was very frustrating as my family and I were in a middle of a move which was time sensitive, taking over a hour of my day to pick up. I then had to bring the trailer to a heated shop to melt all the snow and ice off as it was all covered and I could not get the ramps out or load my vehicle. Once all the snow and ice melted the trailer was covered in dirt and silt. All together this added unneeded hours to my move. There was no attempt to clean the trailer from the previous use, there was hardly any attempt to remove the snow and ice, and there was no attempt to get the transaction completed in a timely manner, although I booked online and did the pre-check on you rep insisted on doing it all again on paper.
Joshua HDrop off was AMAZING! The staff were so inviting and helpful! We were towing a low-riding sedan that was tricky to get onto the auto transport given the minimal clearance.. the store owner was so knowledgeable and prepared with blocks of wood! He guided us off the auto transport with lots of clearance and ease! He even allowed us to drop the auto transport and park our car in the lot over night (given that he was out nearest uhaul and our location was 3 hours beyond them). 12/10 would recommend.
Alyssa PCustomer Service was beyond belief. Was picked up at the Airport for my U Haul rental. Best service I've ever received. Would Highly recommend renting at this location.
DOUG CExcellent customer experience. Thanks Ken! We wish the same service would be provided in Yellowknife so we would not need to drive the extra 500 km to Hay River just to pick up the trailer.
Natalia MKen was an absolute pleasure to deal with. He had a wide selection of equipment, a well-organized lot, friendly service, and attention to the little details with the equipment including our personal vehicle hitch, and the move in general. Je la recommande fortement.
ERIKA Kothing, buyNothin, I have nothing but praise for the dealer. Sandy at the dealership took customer service to the next level. He made sure he safely and timely set us up with the right equipment despite the last minute request, our lack of knowledge of the equipment, and other issues he manged to iron out gracefully. If ever in Hay River, give these guys a call, ask for Sandy. He uses his cabinetry making margin if error (1mm!!!) to get things done very, very well.
Mihai VVery lovely place. Needs a new printer as her printer/computer is slow!
Richard MThe oil in the Uhaul I rented was several thousand miles overdue to be changed. The way I understand it, your practice is to just let the vehicle be rented and rented and rented until it breaks down. Not acceptable. I had to put 2 litres of oil in it myself as the check engine light came on just an hour and a half into my 1700km move... Shame
SEan SMr. Wray went over and above to accommodate me with my move. Excellent customer service!
Cheryl CThis wasn't my primary pickup location as my primary location didn't have the trailer I ordered. I had to travel 950km to pick it up and was happy to receive the extra days to help compensate. Vendor was very friendly and accommodating. Rating would be excellent if moving blankets I ordered would have been available.
George FI had to drive 10 hours return trip to get this trailer because you did not have one for me at the location I rented it at. The compensation for this inconvenience was not enough to cover the fuel needed for the trip let alone the 10 hours out of my life
Robert RGreat service. Had no problem..He went above and beyond showing up asap to meet with me...Would recommend company to anybody.
Robert BKen Wray was excellent to deal with, informative, organized and northern friendly!
Roger WAbsolutely fantastic service. I recommend this dealer highly.
K.P. WI had booked a month in advance to pick up in Yellowknife but when I called to confirm that a unit would be there for me I was told that there would not be anything in Yellowknife. I had to spend nearly $500 to fly to Hay river in order to pick up my truck. This was a very stressful time and I am not happy with uhaul and will use other ways of moving in the future. The Hay River outlet were friendly and did all that they could for me so this is no reflection on them.
PATRICK EThe service here was very good! Very very friendly people!
Raymond SWe had such great service at this location. The owner went above and beyond facilitating the return of our u-haul. Really appreciated the service and availability. Strongly recommend.
Sophie BLocations were great and product worked wonderfully.. Ken in Hay River was a calm voice and great person to work with as I dealt with "the process." My comments relate more to the process and system for booking a trailer with u-haul. I explained on the 1-800 number I was travelling from Ft Smith NT to Victoria BC and back and needed a trailer for the Victoria back to Ft Smith leg. I would then return the trailer to Hay River the next day a) It was impossible to locate an confirm a trailer on Vancouver Island until 24 hours before pick up. I realize there are coordinating challenges for u-hual on an island but it was not possible for me to start the 3 day trip from the NWT not knowing if there would be a trailer at the other end. This may be a uniquely Vancouver Island issue but after many calls to dealers on the island to try and locate what I needed I was pretty frustrated and still without a solution. b) I ended up booking a trailer in Grande Prairie and asked for a quote. It was given a quote that seemed impossibly low. I asked why so low and it was explained that was "how the system" worked. c) 24 hours before I leave I get an e-mail that there is no trailer in Grande Prairie but there is one in Beaver Lodge. This is not on my route and represents a detour. I recognize that u-haul uses an expanding ring from the point of pick up but knowing my proposed route, as I had informed them when I made my booking, a simple GPS route search would have identified communities along my planned route with u-haul dealers. I called the 1-800 number back and basically had them search communities along my route and picked one up in High Level..No detours required. d) . At the pick up in High Level they explained it was booked for 3 days as a one way. I explained again that I needed it longer and could I pay up front for the days needed. I was informed that for trailers this was how it was done and that I would have to pay for the 3 days and then pay additional charges for every day after that. This seemed silly to me as I had a detailed plan and knew I needed it longer but could not pay up front. e) 3 days into the trip, as i am packing the trailer in BC, I get 2 calls form U-haul asking where the trailer is because its due back. I call the 1-800 number again to explain myself and the operator simply puts the dates into the"system" so I will not receive any more reminders. Apparently this "system" she used is different from the booking system as she could put in my actual dates. The reminders stopped, which made the rest of the trip less stressful. Suggestions - 1) Book for the duration of the planned trip so costs are planned and managed upfront for the customer. If there are additional changes due to unplanned trip changes they can be dealt with at the end. 2) Use both a GPS route planning system and the "closest to" option when booking so that you are responsive to customer's needs and are not redirecting them unnecessari
Mike kThe location owner was fantastic however we were very upset when found out that if we had reserved directly with him we would have only been charged $175 plus taxes. Instead we were charged $500,01 with taxes when we reserved on-line to pick up only 500 km away which is ludicrous. Never again using on-line
Ron MExtremely helpful and kind. Gave me a hand to unhitch trailer and made sure my experience with U-haul went well.
david sThese guys were great went out of there way to accommodate us in every way.
Ruth PKen and his team went above and beyond to accommodate our move and be as helpful as he possibly could. He understands the very special needs one has who lives in the Canadian North, were it's not possible to go to another uhaul location without driving for at least 5 hours. He made sure to have the requested equipment at his location even earlier for us to pick up than scheduled. I would recommend his outstanding service anytime to everyone, thanks again Ken and family
Michael GSee if someone can bring the Trailer to me (over 500 km away) since Yellowknife had none in stock.
Alex JThe trailer size was not what we asked for when we made our reservation. An email was sent confirming registration but did not make any note that they were changing the size. Overall increased the cost and difficulty of our move. would not use uhaul again due to this.
Sherri OThe people here were helpful and courteous.
Shelley SKen was an outstanding Uhaul rep. He provided packing tips, reassurance about towing over distance (Great Slave Lake to Vancouver Island) and really set us up for a successful move. Can't thank him enough. Would recommend Uhaul to anyone and everione.
ROBERT WVery helpful.This location is operated by people who have a REAL knowledge of customer relations. Made sure car hauler we rented was connected properly and even helped load the vehicle. Would definitely recommend to anyone in need of uhaul.
Larry LThis location went above and beyond to help a u haul customer.
JUSTIN DKen was great. He was on vacation and the shop was closed for the week. I got a hold of him in Vancouver, told him my situation and he made arrangements over the phone. I was able to rent the trailer even though the shop was closed. Another person helped me with the hook up and gave me directions on proper use of the trailer. Excellent service.
AL WHave staff put notice up when they are out for lunch or whatever by change I noticed a cell number way up at the top of the building that is how I got a hold of some one, entrance is very rough lots of pot holes.
CHRIS RNo one was around, just dropped off the unit.
ZAPPED EThe service was great, but the truck could have been in better repair. This is not the fault of the location. The truck pulled hard to the right and we did need to add oil and we had an engine light come on, though the truck did run fine. Ken did an excellent job of helping us move and was always so kind and helpful!
HOLLY DGood service.
GLEN B