Customer Reviews for K's Fuel Stop
(U-Haul Neighborhood Dealer)

1 419 évaluations

297 Lincoln Ave   Haverhill, MA 01830

(978) 374-4695

Heures

  • Mon–Tue
    De 8 h am à 5 h pm
  • Mercredi
    De 8 h am à 3 h pm
  • Thur–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 10 h am à 5 h pm
  • Dimanche
    De 12 h pm à 4 h pm
Heures d'ouverture spéciales
  • 12/6/2022: 8h00 am à 2h00 pm
  • 12/20/2022: 8h00 am à 2h00 pm

Services dans cet établissement :

Pour nous contacter

(978) 374-4695

297 Lincoln Ave
Haverhill, MA 01830

Services dans cet établissement :

Heures

  • Mon–Tue
    De 8 h am à 5 h pm
  • Mercredi
    De 8 h am à 3 h pm
  • Thur–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 10 h am à 5 h pm
  • Dimanche
    De 12 h pm à 4 h pm
Heures d'ouverture spéciales
  • 12/6/2022: 8h00 am à 2h00 pm
  • 12/20/2022: 8h00 am à 2h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSARIO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark W. 
Évaluation :
5

Easy great place to rent from.

ALAN W. 
Évaluation :
5

The staff person Nathalie was extremely helpful and personable.

John S. 
Évaluation :
2

watch for the lady that's trying to to $25 dollar's because there was a few leaves in the truck from the heavy wind

GLADYS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sophia B. 
Évaluation :
5

The truck just needs cleaned

WANDA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dinice N. 
Évaluation :
5

Always easy to do business here. Appreciate the professionalism.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lindsey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENE I. 
Évaluation :
5

It's very well run.

Carol C. 
Évaluation :
5

Very easy and simple to use. Nice people!

Kathleen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis P. 
Évaluation :
3

Very disappointed with the cleanliness of the vehicle. there was food smudges on seatbelts and the entire interior was dirty and hadn't been cleaned in a long time. Just really disgusting to be in the vehicle. All surfaces were tacky and disgusting to touch. Vehicle operation was great. everything worked as expected and no mechanical issues that interfered with quality of ride or function of vehicle. Would have rated this location Excellent if cleanliness was even Average, Staff were pleasant and helpful and very quick with processing pickup and drop off. A+ staff service.

Shawn M. 
Évaluation :
5

Paul is a pro at Uhaul renting!

Rebekah N. 
Évaluation :
5

Great people and helpful service ever time !!

David F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Therese V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug D. 
Évaluation :
5

Just left the key and she took care of the rest. very simple.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

The entire experience was improved by Natalie who assisted me with the process

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

Very pleasant people

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W. 
Évaluation :
5

The person who helped us at this location was absolutely awesome. She knew about the equipment, and was very kind.

Roberta C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leo W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
5

The best U Haul experience I've ever had. Store owners were above and beyond helpful. Van was low miles, clean, and easy to drive. A++!

Frances S. 
Évaluation :
5

Great customer service today Ty

Robert H. 
Évaluation :
5

Super easy and convenient.

Audrey H. 
Évaluation :
3

To expensive

emanuel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luisa B. 
Évaluation :
5

Excellent customer service by the man at the front. He was very friendly and helpful. Would recommend this location to anyone looking to rent a uhaul

tom W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad P. 
Évaluation :
5

Great people!! So very helpful and friendly !! I would recommend this location with Paul and his daughter Natalie to everyone . When needed once again this is my location  other Locations I've used recently were very unhelpful and rude . If you look up our past you would see who I'm talking about . Best , David Figlioli Sr , from Figlioli welding iron works LLc

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaanika P. 
Évaluation :
4

Where in tear on the unit was a little concerning just because you asked us to sign a waiver excepting that the damages have been properly assessed there are quite a few nicks and dings and scratches and things I feel compelled to get the $14 insurance just in case I don't know if that's intentional or just by coincidence but I mean I took a video of the vehicle just so that I could back up anything that was brought to the front shouldn't be that way if you expect it to be coming back in the condition that it leaves and it should be in good condition top condition I understand that's not realistic but I also think that the disclaimer that says you assume responsibility for what we are going to send you an email is not as professional responsible as I think it should be but I my experience with the gentleman who I rented from and the location was more than pleasant all right they were very accommodating got me in a little early because I needed to excepted me back on the same day gave them the opportunity to rent out the truck earlier when I was given give I appreciate and staying open a couple minutes extra extra check me in and save me some time during the next day I will use you again should I need to talk that's not for some years I will recommend you do any of my friends that are looking for U-Haul location

Keith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fikiri N. 
Évaluation :
5

Paul and Natalie are wonderful!!

Linda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina D. 
Évaluation :
5

Pick up somewhere else and return in haverhill would be good

Gabriel L. 
Évaluation :
5

K's was phenomenal I needed a U-Haul to move after an apartment building fire. They were so courteous and kind Would recommend them highly Clean truck in excellent condition

sophia B. 
Évaluation :
5

The staff were very helpful.

Sally T. 
Évaluation :
5

The mobile checkin was terrible. I arrived at 830am to get the truck and didn't leave until 940am! The app completely hosed on me, when I did the chat and phone it was over a 20minute hold time. Finally I went out to my phones browser and signed in that way. I will never use the mobile app again. This caused so much stress & chaos that morning - my dad went to Home Depot to see if he could rent a truck there. And I was an hour late to pick up furniture at a friends which then made their day behind. The store did bot open until 10am. But an hour was wasted trying to troubleshoot with long hold times. The nice man at the U-Haul store (when I returned) stated this happened to someone else that morning who just walked. Also noted they were losing business. He had to manually do my return. Never again!!!

Jaimie M. 
Évaluation :
5

Salesperson was awesome. Explained everything, met me early for a return. He was pleasant , patient and friendly. Cannot ask for much more.

Jeff L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario B. 
Évaluation :
5

Family owned and operated! They are great!!

Linda A. 
Évaluation :
5

excellent service and equipment at a competitive price

James B. 
Évaluation :
4

I did return the truck with the same gas it was given to me .you company charge me for 2 gallons of gas on my credit card which they shouldn't charge me at all .that part of the rental I wasn't too happy with OK other than that the service was good

Luis G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephania C. 
Évaluation :
5

Great, Quick Service. Many Thanks!

Jonathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur B. 
Évaluation :
5

Very helpful attendant.

Eric G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

This is overall the best UHaul location in our town. The attendant was ver friendly and helpful.

JAVIER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo L. 
Évaluation :
5

The customer service agent on site was helpful, knowledgeable and friendly. He walked me through the online pickup and drove off process with nice patience so I wouldn't have a hitch. Would highly recommend this location!

Mary R. 
Évaluation :
5

Very easy to get the truck , even easier to return

Dino M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

The cab not cleaned but there was no trash. Honestly I don't mind as this is a moving truck, not a car rental, I just don't want to be charged a cleaning fee. I ordered a dolly which was not in the van. I need the charge removes. I would absolutely use this place again. Overall it was a great experience for me. The van itself was in great condition otherwise.

Tania G. 
Évaluation :
5

Excellent and fast service pleasant people to deal with

FOTIOS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger K. 
Évaluation :
5

The process was so easy and fast. Thank you, I will use you again if needed in the future.

Kathrine L. 
Évaluation :
5

On the pick up and drop off both ladies that assisted me were just awesome. It is difficult to find good customer service these days but K's has two employees that are professional and super nice at the same time. I will definitely rent from K's in the future

Manuel G. 
Évaluation :
5

Tell them about the tow switch that needs to be turned off; the truck drives a lot more smoothly. I figured it out, but it would've been nice to get a heads up.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
3

The guy made me pay 15 for gas even before he pumped it and also sat In Truck for like 5 minutes and when I asked about the refund he said yeah after put gas in it and had a little attitude when he was asked

Rich M. 
Évaluation :
5

Excellent customer service at this location. Very friendly staff, will not go to any other location to rent a u-haul.

Howard M. 
Évaluation :
5

Choosing 24/7 pickup through the app or online has been an awful experience. Twice I've done this and it was truly frustrating.

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER Q. 
Évaluation :
2

The gas gauge was 1/8 above half tank and the guy at the drop off site claimed it was 1/8 above 3/4.

Robert H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brooke S. 
Évaluation :
5

The U-Haul representatives on site were very friendly and helpful with the scheduling, pickup and return. Will recommend for sure.

Bob V. 
Évaluation :
3

Parking is inconvenient

Sandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE D. 
Évaluation :
5

Just a wee bit more lighting around the key drop box area would be groovy Baby. Other tham that....A'#1.

Nathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
5

Great job

joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynelle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex G. 
Évaluation :
3

You only have one clerk, who has to keep interrupting the process by answering the phone/tending to the phonecaller, take care of customers. I believe my checkout took 20 minutes. I've rented in many locations and it's been always minutes, without interruptions at all. Don't blame your clerks; you have to train them to take care of the customer they're working with, and if need be interrupt one time to care for a line. Only complaint -- otherwise your clerks are wonderful.

Bob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia G. 
Évaluation :
5

Clean and disinfect the unit after customer drop off

BRIAN L. 
Évaluation :
4

The u-haul representative was excellent! The gentleman at the register for the store seemed grumpy. I would use u-haul rental at this location again.

ROBERT V. 
Évaluation :
1

The attendant was rude and said he was not expecting a return, complained that U Haul was messed up because they were not supposed to be taking returns, he took my keys and threw them on the counter and said he would take care of it.

Gene Z. 
Non les évaluations ont été soumises pour cet établissement.

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