Customer Reviews for K's Fuel Stop
(Concessionnaire U-Haul dans le voisinage)

1212 évaluations

297 Lincoln Ave   Haverhill, MA 01830

(978) 374-4695

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 10h am à 5h pm
  • Dim : 12h pm à 4h pm
Heures d'ouverture spéciales
  • 5/6/2021: 8h00 am - 2h00 pm

Services dans cet établissement :

Pour nous contacter

(978) 374-4695

297 Lincoln Ave
Haverhill, MA 01830

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 10h am à 5h pm
  • Dim : 12h pm à 4h pm
Heures d'ouverture spéciales
  • 5/6/2021: 8h00 am - 2h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
3

I was charged a credit card fee of 57,3 and the owner could not explain why. He told me I needed to contact UHaul corporate. I was also charged a fuel surcharge of 23,38 and I only drove the vehicle 8 miles. Please explain. I have pictures to prove this

Jeffrey S. 
Évaluation :
5

Not have the system go down the day of arrival with no way to contact uhaul or the store. Thank fully the store was able to accommodate later in the day. delayed my move by a few hours. Luckily the store was open on a Sunday. Uhaul needs a better solution when this happens.

Orion B. 
Évaluation :
5

Truck had not been cleaned. The driver side mirror would not remain locked in position due to weak spring tension. The customer service rep was extremely helpful, courteous and knowledgeable and deserves to be recognized for her conscientious attention.

Donald W. 
Évaluation :
5

Natalie is a doll!

LISA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty C. 
Évaluation :
5

Nothing rep was very friendly offer me a bigger truck that I actually needed at the time.

YASMELLY C. 
Évaluation :
5

Kelly was awesome!

PAMELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHELLE P. 
Évaluation :
4

Vehicle was excellent. U-Haul has come a Long way the past few yrs. Employees were Excellent too.!

MARCO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW P. 
Évaluation :
2

This location doesn't open until 10 on Saturday. This does not serve the customer at all and I had to do a self checkout. Uhaul decided to do maintenance on there web site during the busiest day of the week. As a result, I had to drive to another uhaul dealer to help me. Not a good experience at all.

Todd S. 
Évaluation :
1

Accused me of stealing a dolly that was never in the truck

NADER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david L. 
Évaluation :
5

Easy quick pick up and drop off.

Anne H. 
Évaluation :
3

Did not care for cashier's attitude...She was not the friendliest.

CHERYL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vantroi R. 
Évaluation :
1

After reading many great reviews, I tried this location out. Unfortunately, not only was the attendant not wearing a mask, but he was unable to assist me in the pick up procedures. It was about 10 degrees out. The lock was frozen closed and the app wasn't working properly, which caused me to have to call U-Haul and get on the phone with a representative. It was a very long pick up procedure. The phone number that the app was dialing, I'm assuming this location, the phone just kept ringing, with no answer. Thankfully U-Haul did reach out to offer their apologies etc. that was very much appreciated. The other customer service associates from U-Haul were nice and helpful. I would use U-Haul again, but I won't be picking up a truck from this location again.

Katharine R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
1

The clerk at the store was not wearing a mask while processing the rental. They were behind a glass divider. The clerk was still not wearing a mask while mopping the store when I returned the vehicle. It made me very uncomfortable.

Matthew G. 
Évaluation :
5

The customer service is fantastic! Will definitely rent again and refer to many.

KEITH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD W. 
Évaluation :
5

The rep was outstanding and pleasant. Very thorough. Excellent experience.

MICHAEL M. 
Évaluation :
1

The vehicle's right front wheel bearing failed at 40mph. The tire blew and almost killed me. The failure to properly maintain vehicles is a major problem and I would absolutely not recommend UHaul to anyone.

Nik A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra H. 
Évaluation :
5

Courteous, friendly and fast service! Thank you so much and happy new year!

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jodi P. 
Évaluation :
4

Nice clerks

Jack M. 
Évaluation :
2

The cargo area leaked. They overcharged for moving blankets.

Nicholas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND G. 
Évaluation :
5

the girl who took care of me is a very down-to-earth person help me out is it a little problem with the reservation but hey that worked out maybe you know she told me to come back at a certain time I came back the very nice lady I really appreciate how she work with me she's down to earth she's a very customer service person thank you very much I

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernardo T. 
Évaluation :
5

Very satisfied how customer service was handled during this time of covid.

Vanessa F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erik F. 
Évaluation :
5

Awesome and easy place

CHARLIE A. 
Évaluation :
5

Very friendly and quick service.

Debra Y. 
Évaluation :
5

Nothing. No improvements needed

Kathleen M. 
Évaluation :
5

It a good servise

Ruben P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberty R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE D. 
Évaluation :
5

The woman was very helpful in figuring out what I needed.

anthony I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
4

Have all the supplies ordered in the truck, such as dollies Furniture blankets when the customer picked up the truck

Myrna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
5

Everything went great... would use the location and uhaul again!!

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY M. 
Évaluation :
5

The trucks were very clean and the person at the front desk was very kind and helpful. Merci.

Matthew L. 
Évaluation :
5

Paul was very friendly and answered all my questions and concerns! Very nice gentleman would highly recommend to family and friends.

sarah B. 
Évaluation :
5

The agent Who attended me was incredibly helpful. This is the spot for moving rentals, the trucks are I. Great condition. Great prices.

digna V. 
Évaluation :
5

she was lovely, nice, and very helpful.

eric F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

I was expecting at least a little chaos because everyone is renting right now but it was all good. The young lady setting up the rental was professional, fast and friendly.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny H. 
Évaluation :
5

Customer service was excellent. I can't remember her name but she was very helpful. I would rent there again because of her. She is an asset to your company.

Joann R. 
Évaluation :
5

The Uhaul Rental was a smooth transaction. The Rental was done professionally, courteously and promptly. I would recommend them again!

Norma D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lee L. 
Évaluation :
2

Second time I rented from this location. I had reserved no contact pick up, but after all online check-in I had to go and do the gas station and be handed in key. Additionally, key would not fit in a Dropbox. Waited 30 minutes on hold to never reach one of the U-Haul at 9:15 at night. Managed to force the key into the dropbox.

Jason A S. 
Évaluation :
1

Showed up a few minutes before 7am pick up, did the mobile app and no key pad was to be found on the truck. Called customer was on hold for quite a bit, ended up being told to go inside to speak to a women who runs the uhaul. She was actualyl very helpful and apologetic since she had our keys. It was about 40 minutes after 7am that we ended up getting into our truck to leave the lot. Dropped the truck off to another facility a few minutes after 7am and was charged an additional day. Contacted customer service whom then stated to contact Ks fuel stop in regards to a refund , the gentleman who answered was EXTREMEYL RUDE & UNPROFESSIONAL. Do not recommend this facility at all !! This guy should find a new job if customer service is not his specialty.

Derian S. 
Évaluation :
5

I had to wait 25 minutes to get approved on my mobile : what's the point of using mobile; I could have gotten the keys from the place in 10 minutes

Laurent V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kara D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edna D. 
Évaluation :
5

Quick and easy rental

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
1

When you bump a person to another location- without a choice oh which location- thats awful you added 30 extra miles and gas to my trip not to mention an extra half hour commute on both sides. The last two rentals I have had have been awful. Really disappointed with your service. Contacting someone and giving them a choice of different locations instead of bumping them automatically. That sucked. I run a member experienceteam for a company. We spent the day discussing UHAULS shortcomings from a service aspect as training for our team.

James D. 
Évaluation :
5

Very pleasant attendant. Quick and easy with online pre plan.

Michael G. 
Évaluation :
4

Sanitize the vehicles. Wheel was sticky. I sprayed it down with disinfectant. and cleaned the steering wheel. Other than that everything was great. Quick service. Friendly.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
2

Don't charge me a 26 $cleaning fee when there is nothing to clean up. Rip-off artists at K's in Haverhill MA. Will never darken their door again.

Stephen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
3

Just wasnt really very friendly.. Says leave the key you will get an email. Didnt really seem motivated to help. not the biggest deal but Charged 25 $for cleaning when i cleaned the whole truck before i dropped off. Not sure why i was charged that. Even dropped off a day early...

Craig C. 
Évaluation :
1

Uhaul worker came out and gave dirty looks while I was parking, offered zero assistance on where to park and refused to answer questions. Very rude and unprofessional.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
2

Booked a reservation and no one was there. Had to call customer service and be on hold for 20 min then waited almost 40 min before I could even get my reservation. Made me over an hour late for what I had to do.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald W. 
Évaluation :
5

Everything went super smooth and easy. Will use you again if needed in the future for sure. Merci.

Wesley L. 
Évaluation :
5

Excellent place and staff is very friendly

LEIZA R. 
Évaluation :
4

Nothing everyone was fantastic

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sabrina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis K. 
Évaluation :
4

The on-line check-in and pickup process worked smoothly, but it seemed needlessly complex and time-consuming, and required me to repeat some steps (driver license photo and scan, verify return location and arrangements, etc.) that I had already completed at home before arriving to pick up the vehicle. I understand how difficult business is to conduct in the current environment, but everyone at the pickup location seemed frustrated with various steps of the process.

DON P. 
Non reviews have been submitted for this location.

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