Le client n'a pas laissé de commentaire.Jonathan J.
Customer Reviews for Kairos Karat LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lakeland, FL 33815
Services dans cet établissement :
- Lun.-sam.De 9 h am à 6 h pm
- DimancheDe 10 h am à 4 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.DARRELL B.
Definitely would use again. Very helpful and convenient to my house.Nancy S.
Le client n'a pas laissé de commentaire.Michael E.
Friendly staff, clear instructions, straightforward and quick. Great experience!Matthew P.
The agent was very friendly and polite. They told care of me right away.Carmen B.
Le client n'a pas laissé de commentaire.Dennis A.
Great customer service awesome experienceDaryl C.
Le client n'a pas laissé de commentaire.Jeffrey B.
Very nice and polite. Prompt service for a walk-in last minute rental. Very helpful hooking everything up.Kevin G.
The service was outstanding!! Nicest Uhaul team ever.Jon Y.
Le client n'a pas laissé de commentaire.Jamie P.
Great customer service at pickup and return!Gregory B.
Le client n'a pas laissé de commentaire.Adeline J.
Le client n'a pas laissé de commentaire.VINCENT J.
Le client n'a pas laissé de commentaire.ronald P.
Le client n'a pas laissé de commentaire.Cynthia C.
I believe that I was overcharged for the use of the u-haul van. The estimated amount of $64,45 was based upon a mileage rate of 50 miles at 0,69 cents per mile at a mileage charge of $34.50. I drove the van for 34,7 miles at 0,69 cents per mile. That's a mileage charge of $23.94. My overall charges should be $10,56 less than what I was charged. The actual charge should be $53.89. Please let me know how soon this overcharge will be corrected.CAROL L.
Le client n'a pas laissé de commentaire.Taylor H.
I was taken aback when the young man that accepted the truck on my return, called me on my way home. We both checked the truck together. Mileage, gas, etc. He called to say the truck has a dent on the top . There is no way I put a dent on the top because the place I went to doesn't have anything to cause a dent. So the attendant that gave me the truck apparently didn't check it before he gave it to me. In fact, when I picked up the truck he gave me the keys and I left. Trying to accuse me of causing unknown damage is not cool. A weak person would fall for that. It's not ethical.ROBERTO R.
It was a an excellent experience with you guys...Joshua helped me throughout and they all are really professionalsSumit R.
5 star rating for a 5 star family owned company!Fred M.
Le client n'a pas laissé de commentaire.Marie G.
Staff was extremely nice and accommodating! I would 100 % use them again!Jason W.
Le client n'a pas laissé de commentaire.Craig D.
Le client n'a pas laissé de commentaire.Timothy S.
Eve was such a pleasure to work with. She made the whole process so easy. I would recommend her and this location to anyone. Thanks for the good experience.Charles K.
Absolutely a perfect place for our rental needs. Vehicles are well maintained, the employees are so warm and welcoming, and very professional in every way. The office space is clean and organized. I've only got good things to say about the two times we've rented from this location. It will be our go-to place for future rentals. Thank you so much!Sheri W.
Le client n'a pas laissé de commentaire.Ramon V.
Le client n'a pas laissé de commentaire.Carlos G.
Le client n'a pas laissé de commentaire.Dianna S.
Le client n'a pas laissé de commentaire.Rodney R.
The location was nice. The AP wasn't working. I was at the location for twenty minutes. I purposely use the app to do my own checkin and checkout. In this particular case, it didn't work.There was a man and his son at this location. They were nice people and very respectful. We were all frustrated the app. Then, late last night I received nine copies of the contract on my email. The app has major issues. Please don't ask people to use the app and then make them repeat everything with the location. That is maddening. No one has time for that kind of stuff.Max B.
Le client n'a pas laissé de commentaire.mike C.
Le client n'a pas laissé de commentaire.christopher S.
There are things that optional such as roadside assistance and safe tow along with insurance. This location forces you to buy them. They say there are optional but will not rent to you unless you purchase them. A 24 dollar bill went to 40$. The price online for the rental was less than the what the location charged me. Will not rent from that location ever again.Tira P.
Le client n'a pas laissé de commentaire.Angela W.
Good work. Thank you. MikeMichael K.
Le client n'a pas laissé de commentaire.William H.
The staff was GREAT/Awesome and super friendlyJose P.
Bring your car out but you don't pay them and try to get money out of your accountShaneka L.
Couldn't be any happier with the service I received .Was awesome from the first encounter to bringing the trailer back. Went a little out of my way but very well worth it. MerciTERRY A.
Le client n'a pas laissé de commentaire.Susan J.
Le client n'a pas laissé de commentaire.Jennifer H.
Charged me a dollar per miles over. Good I only went over 45 and not 200 LOLVue L.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.Christopher L.
Check in, check out, was fast and efficient . The staff was very friendly and helpful. Merci.David J.
Hard to get in and out of. In an industrial area. Not preferred. Didn't like it.Christine B.
Le client n'a pas laissé de commentaire.Lawrence B.
Le client n'a pas laissé de commentaire.Jasmine R.
Le client n'a pas laissé de commentaire.Amber C.
Get your logistics at the corporate level in order. Payed twice as much for a truck that I had to keep twice as long for your mistakes. Originally reserved me a vehicle at a location that was closed on Saturdays. Had to find another truck at another location at the last minute. I lost my. Rew because of the wait, had to do myself which took 2 days. Additional cost because of a reservation mistake on your part. Never againjonathan T.
Received a phone call less than 10 minutes before my 9:30 van reservation time that the van was not there because the previous renters apparently did not return it. They wanted to change my pickup to 11am. That would not work for me. After a wait for the employees to find a different rental, I was finally given a 15ft box truck which was way too large for what had to be moved. They did rent me the 15ft truck at the same price as my van rental however when I asked about the $50 reservation guarantee, I was told it only applies if they are unable to rent anything. I knew that to be untrue base on previous experience as well as the sign that boasts 'right equipment' 'right time'. When I got in the truck, the check engine light was on and i could not remove the key from the ignition after turning off the engine. I called the office and was told that someone had put the wrong fuel in the engine but not to worry about the engine light the truck would be fine. About the ignition I was told that they employees were all busy so I need to wait again for someone to come look at it. The person who came was very kind but I watched him have the same issue a couple times before figured out the the key had to be lined up in some perfect way for the ignition to release it . At the end I received multiple texts and a phone call rushing me to return the truck. It would have been returned much earlier if not for the initial delays. Overall some of the employees were nice, but the experience was not great.Alecia B.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.David G.
Josh was very welcoming when I arrived with the truck!Jaime R.
The young man that assisted me was excellent from start to finish. Great attitude and personality and as we spoke, he learned I was a veteran and made a call to ensure I got a veteran discount (I didn't even know UHaul offered). He went above and beyond to ensure everything was hooked up, working and that I understood everything. Shook my hand as I got in the truck. Just a great experience!! Reward him!!Robert T.
Best uhaul I been two, and I been to a lot.corey H.
Le client n'a pas laissé de commentaire.Cathie D.
Very friendly, helpful, and honest.Bobby B.
Le meilleurMICHAEL G.
Le client n'a pas laissé de commentaire.TANIA C.
Le client n'a pas laissé de commentaire.Sylvia S.
Customer service was very good 👍Javed B.
Le client n'a pas laissé de commentaire.Dominique W.
Le client n'a pas laissé de commentaire.joycej D.
Extra charge for mistake of previous locationCesar O.
Le client n'a pas laissé de commentaire.Lori B.
Le client n'a pas laissé de commentaire.Patricia N.
Arrived at location which was not the name provided on my reservation . Called the number & no answer multiple times. I struggled to unhook the trailer myself & after about 10 min a guy showed up & made us hook it all back up. This took additional time in the rain.Alisa S.
Nothing. Joshua and Eve are very good at their jobs.James K.
Le client n'a pas laissé de commentaire.Jasmine C.
Le client n'a pas laissé de commentaire.Trent R.
The staff were nice & very friendly, however it's hard to find, & I was charged for gas & a fee almost $100, that I was assured I wouldn't be.Danielle M.
I received exceptional service at this location. Joshua and Eve are a great at customer service. I think this was the best Uhaul experience I've gotten in years. The location is very clean, and offers candy and good water while you wait. That hasn't ever been my experience. I am very happy to find my new Uhaul spot. Thanks for a great experience.Glenn J.
Le client n'a pas laissé de commentaire.Ron S.
Very nice people &serviceAgustin T.
Le client n'a pas laissé de commentaire.Shane B.
Great customer service and efficientAmy R.
They were super friendly even stayed a little past there shift end since I was running behind with traffic for drop off. Fantastic experience.Guy H.
Incredibly professional and super friendly. Eve is very sweet and her partner as well ..this is my new favorite place to go toWilliam H.
Le client n'a pas laissé de commentaire.Edwin G.
Le client n'a pas laissé de commentaire.Laura M.
Everything was neat, organized, and efficient. Staff was friendly and helpful! Availability of equipment and scheduling for pickup at this location was the best in town.Roberta J.
nothing needs to improve. 5 star service! eqyuipment was spotless, they employees & owner were very friendly, helpful, and courteous. Highly, highly recommend them.Sheri T.
Le client n'a pas laissé de commentaire.Javier L.
The right stop lighting no work and the signal lihtjoseph C.
Le client n'a pas laissé de commentaire.Valerie B.
Le client n'a pas laissé de commentaire.Michael H.
Just a drop off, no attendant available.Sabrina S.
Very friendly, helps folksCharles B.
Everything was greatMaria C.
The uhaul website was not great. The workers had some issue verifying all the info, and then I had issues both with uploading my license images and then again with the pictures of the trailer. Also, uhaul without warning wanted a second person to be added to the rental. Why the fuck is this being posted for public viewing? I'm not giving a testimonial, I'm giving you feedback so you can make your website less shitty if people are going to have to use it to complete their transaction. I shouldn't have to restart the process five times because your website craps out while trying to capture a required picture.Lee S.
Le client n'a pas laissé de commentaire.Michael B.
The equipment I requested was not available. There also appeared to be duct tape on the bottom of the trailer.Alfredo M.