Customer Reviews for K&J Mart
(U-Haul Neighborhood Dealer)

Évaluation :

1

Would have been better to pick up my U-Haul truck where I reserved it in fort Morgan where it was confirmed.

Évaluation :

5

Nothing the man was very professional, nice, and we had no problems renting the truck, I will definitely go back whenever I need a truck, thank you very much for being a nice person

Évaluation :

2

Train the person serving customers, bad service.

Évaluation :

1

I want my money back

Évaluation :

5

The whole experience was good, very professional. The truck was easy to drive and the service I received was top notch. I would definitely rent from this location again!

Évaluation :

3

I only had for two hours and was charged $50 REALLY !!!!!!

Évaluation :

1

Wrongfully charged, no one will return my calls, or tell me why. I returned the car early but charged for late return and cleaning fee. Left car in exact condition I got it in plus more gas than before.

Évaluation :

5

The gentleman running the place were really nice and curious and great customer skills

Évaluation :

1

Customer service was terrible $100 in hidden fees. Terrible experience.

Évaluation :

3

My pick up location was moved 60miles away on the opposite direction of my trip, it took long time to release the truck, and by the end , uhaul charged me 280 extra miles In a straight trip from st luis to Aurora CO very good reliable equipment, very clean But, there are another options to explore, probably more professional and don't lying you.

Évaluation :

1

Bad neighborhood. Never will use this location.

Évaluation :

3

The location was closing when we dropped off. The person closing was gruff and did not offer help. The app was having issues and stopped working after we uploaded pictures. I only received a receipt for the extra mileage charge and never received a receipt for the full rental. Additionally, I can't get the rental receipt to come up in the app.

Évaluation :

3

The mileage in the truck was more than what was reported by the person before us. We were charged for 190 miles and we only went 40. It would not allow us to change the mileage. I called several times and was told to take a picture to submit. There was no where to submit. Very frustrating experience.

Évaluation :

1

I was supposed to pick up a 10 foot truck to move a bed. When I got there the bait and switch. I was told that the truck I was supposed to get was leaking gas and was offered the larger truck at 3X the rate. I should have been offered the larger truck at the same rate as the smaller one.

Évaluation :

5

The truck smelt terrible like something was rotting in it, we had to drive with the windows Down and even that wasn’t enough, Other then that the staff and experience was nice

Évaluation :

1

First of all i didn't even rent a uhaul with you people! Did you even verify identification??? Cause I'd like To see where you did? If something had went wrong with the rental i wouldn't have any idea what you were talking about because I DID NOT RENT A UHAUL FROM YOUR STORE!

Évaluation :

1

I do not recommend it since they made me inspect a vehicle that was totally clean and then they gave me a different one, with the smell of urine and drugs. Likewise, the reservation was for a 15' truck and they gave me a 10' truck, which made me spend more money than planned because I had to make a double trip.

Évaluation :

5

Excellente expérience

Évaluation :

1

We were overcharged and charged twice. The man at the counter was rude and hard to understand. Not cool. Our next truck rental will not be U-Haul.

Évaluation :

1

Charged me for a dolly never received Charged me a late drop off fee drop off at 6am was due at 930 am Truck was filthy but I was charged a cleaning fee

Évaluation :

5

Good customer service and willing to make sure im happy with my rentals

Évaluation :

5

Very friendly and attended to my concerns, I'm well satisfied

Évaluation :

5

good customer service and ready to help

Évaluation :

5

Much better experience droppimg off smooth and easy

Évaluation :

5

Everything was good

Évaluation :

1

This was by far the worst experience we have ever had with a u haul pick up. Our pick up location got changed MULTIPLE times during the process. Then the day before pickup, we get assigned to this crappy location. It was literally a gas station. The lady didn't seem to have any idea what she was doing, nor the desire to do it. It took about an hour just to get the uhaul. Then she was rushing us out of there, very rudely, because she had to leave. She actually closed down the shop for about 20 minutes until he partner showed up. The uhaul was not clean, the dolly wasn't even zip tied to the trailer. Overall, terrible experience.

Évaluation :

1

Woman was rude and had no idea what she was doing. With a reservation and only person in the store majority of the time and it still took over 30 minutes to get keys. The truck smelled disgusting and was dirty . I took addl pictures just in case. I will never use this location ever ever again due to the customer service alone!

Évaluation :

5

The agent performed excellently, will recommend highly, Thank you

Évaluation :

1

Attendant had me do everything. The truck had a sticker saying I would get a $25 credit for sweeping out on the back and I did and didn't get a credit. He had me go out and take pictures of mileage and fuel and said he could not drive the truck and I had to move it around and do everything for him because he can't drive.

Évaluation :

3

Make sure AC works Make sure steering wheel can be adjusted This vehicle had lots of miles and as we say in TX, it had been "rode hard and put up wet. The individuals I dealt with picking it up and dropping off were exemplary.

Évaluation :

5

The gentleman who helped me today k&j mart. He was very helpful. He got me in and out in a timely matter. I would recommend this uhaul anytime. Merci

Évaluation :

1

Check your vans thoroughly there was bed bugs from the last person who had it lucky I was only transporting some tools and no furniture or mattress

Évaluation :

1

The guy in Denver had my truck under the wrong name & had it going to Kansas City MS when I was going to Belleville Kansas & he then overcharged me. I need someone to call me & refund my money! 970-599-0791. Thanks

Évaluation :

1

Both locations were fine but the correct expectations weren't given therefore I rushed my move across the country thinking it would help me save money. I even expressed this expectation to an agent on the phone who did not tell me it didn't matter either way. I will never use uhaul again or recommend them to anyone else.

Évaluation :

1

In a real bad part of town at a run down gas station that was disgustingly filthy and dilapidated and the clerk's English was horrible

Évaluation :

1

I will never rent from this location again. I arrived at the pickup location at 4 pm and did not get the keys from the rude store manager until 7 pm. I had to buy an iPhone charger from the venue because I was there so long. I've spent so much money renting from uhaul and I did not get my truck from my first reservation and had to drive across town and this reservation I was just insulted by the staff at this location and he didn't give me the keys for 2 hours after I got there. Luckily when I finally got through to customer service she was able to help - but this was such a stressful and terrible experience.

Évaluation :

5

Great owner

Évaluation :

1

The guy was having a personal phone call and got upset with me the first time for not knowing which I.D to give him even though I asked. Then when I brought the truck back he yelled at me for not locking the doors even though they were all unlocked when I picked it up

Évaluation :

1

The people at this gas station and unprofessional! I met two of they're worker who were both on the phone while working with me. One asked me to put another 100$ deposit when I was dropping off the keys. They also seemed to have no idea what they were doing and guessed at some of the paperwork. Terrible service and using them gives the U-Haul service a bad name.

Évaluation :

2

Try to be friendly to the customers try to help quickly.

Évaluation :

1

I would never recommend anyone to go to this location. The man is rude he overcharged me twice and wouldn't give me a receipt

Évaluation :

4

My experience had nothing to do with the location. Uhaul "guaranteed" the truck would be there at 8am for pick up. It was not there. It arrived at 830 and it was filthy. I'd like to know what UHauls means by guarantee? Obviously nothing, it wasn't there, when I called I was transferred 5 times, no one would help and no one cared. When I went to "check in" upload a pic of the filthy truck your app crashed and then said my session had expired so I could not prove the truck was in horrible condition. That is very convenient for UHaul. If you guarantee something, have a penalty for breaking your word, not just we are sorry and really don't care.

Évaluation :

5

Very knowledgable and friendly staff.

Évaluation :

2

The truck was over an hour late from our reservation and I didn’t get any of my money back!

Évaluation :

1

Just not the best area of town but the guy was professional, he did over charge me for one day though.

Évaluation :

1

First the brake light didn’t work, The confirmed they had one that was fictional at location showed and he didn’t want to rent it out drove an hour to this location

Évaluation :

1

Initially was supposed to pick up a location near my house when I made the reservation. I received a call a few days prior that they would have the truck size I needed at a different location. Upon going to that location they did not have the size truck I needed and sent me to the above listed pick up location. The gas attendant was rude and in rush. He did not come out to the truck to check it's condition. Passenger side front tire was almost flat, PSI 20 and had to be inflated to 90. Interior was sticky and dirty and smelled of smoke. Gas tank was leaking and had to be filled every 60 miles. Alignment extremely off. Truck did not seem to have been serviced in a long time. Do not recommend using uhaul. Extremely unsafe and unprofessional.

Évaluation :

1

Our recommendation is to close this location. Renting uhaul trucks is not rocket science. There's no reason to be this disorganized and rude. We would also recommend not hiring employees that lie to customers about fees. We will be filing a formal complaint!

Évaluation :

1

The person who rented the U-Haul to me was rude. I completed the check in once I was dropping the unit off only to get a call from him accusing me of stealing the U-Haul after I had turned the key in.

Évaluation :

5

Nothing really, it was a straight forward process. Glad we could do the entire rental via phone. Maybe one thing to improve is offer prorated times for returning early.

Évaluation :

1

1) Maybe select a whole new location. I was not impressed in renting a truck (more on that "hot mess" later) from a store that was selling drug paraphernalia and cannabis products. Granted, it's CO and it is legal here, but still...where you rent a moving vehicle from...really?!? 2) Maybe offer some customer service training to the front line staff. The fellow who waited on me at both pick up and drop off was (or at least came off as) quite rude. I'm not sure if it was language differences/accent or what, but he was very short with me and went about his tasks as though I was interrupting something else that he had to due. *Based on the number of other customers that came in while I was there both times, I'm guessing that other thing would be taking a nap or surfing the internet on his phone? 3) Have qualified persons check out the vans/trucks that go out from your location(s). I have no earthly idea how anyone would have cleared the truck that I was given to use as being "road worthy". A key piece of window trim was missing, and subsequently this (along with cruising along 225 at just barely making speed limit speed) led to the driver's side window falling out of the door - somehow by sheer luck managing to be saved by me from falling onto the highway and shattering into thousands of pieces. Additionally, there was barely enough power to keep me at posted speed limit on 225, and to get me up the hill to the East Ridge in Castle Rock. I had to put the hazard lights / flashers on because I was so far below the posted speed limit until I got to the top. 4) Provide some leadership / customer service training to your manager for this location (and others in the area apparently). He needs to listen to an extremely dissatisfied customer just a little more, and not leave long-winded messages on my voicemail about how my actions didn't really follow U-haul protocols and thus I would continue to be charged for a piece of crap (POC) rental I wasn't even using. Then later leaving another long-winded message about how his offering a refund of a paltry $50 on a $120+ rental THAT I DID NOT USE was this massively charitable act on his part. Yeah, NO! Listen to me, the customer who got hosed by the POC rental you sent me off in, ended up having to rent another moving truck because of it, and because I was on a court ordered time schedule to have items moved. **In a side note, the manager for the other U-haul location in Castle Rock, actually lived to my situation and waived the extra day charges I incurred because of conditions that were outside my control on day two of my "move from Hell". I didn't ask for that, he simply made it so! THAT, my good reader of this feedback, is TRUE customer service! You may want to take notes. 5) When I call and ask to speak with a certain level of leadership about my issue, and then I'm told I should hear back (get a call back) from said individual...here's a free tip...MAKE SURE THAT PERSON CALLS ME! Do not have the person with whom I have already dealt and have issue with call me and leave one of their long-winded messages that only causes further aggravation and frustration to grow within me over this situation. I think that is enough for now. As someone who has been in customer service related jobs and climbed the ladder in a customer service focused career path for at least 40 years, let me say this area needs a lot of work for you/your staff/and yes, even U-haul as whole. If you can manage to fix the five items I mentioned and can avoid relapse of same with future customers, well...you might just have a chance at growing some business for your location(s) and U-haul in the region. Best of luck!

Évaluation :

1

Poor customer service from the guys running the place. The guy barely gave me any direction on where to park the car. Barely talked to me when he was inspecting the car. This was my first uhaul experience, so I had no idea what was going on. Will be doing everything to avoid renting a uhaul going forward, and I will definitely be telling people to stay away from this place.

Évaluation :

5

I was able to easily extend my reservation to the next day. This is rarely possible in bigger UHaul places!

Évaluation :

1

I'm not even sure this can even be called a legit U-Haul rental location! It is a small time gas station and mini-mart that sells questionable items of a recreational nature (It's Colorado, you can likely figure my meaning out). The individual working the store lacked even basic customer service skills and courtesies. This could be due to English not being his primary language and the thick accent, but regardless treating customers with respect and courtesy should be too difficult a skill to employ. What exacerbated this was the fact that I had originally gotten the inferior truck rental from this location, and I had questions about a refund and U-Haul making this situation "right" with me. The employee was terse in his dealing with me, and his tone was anything but empathetic as to the trouble I had dealt with over the previous 24-36 hours. He even said to me, as I thought he was still checking out things on the truck return, "What? I am done with you; you can go now, go!" This as he was counting some furniture pads/covers that I had rented as well. I took the "high road" and apologized for not understanding the transaction was completed - never mind I still had no clear direction on whether I would be getting a refund o any kind (and I still do not at the time I am typing this review). Still, this was rude and not the kind of treatment a customer in my position and level of aggravation should have been subjected to at the time. U-Haul should seriously consider whether or not to continue keeping this location on their list of rental options. Completely inferior service, vehicle, and experience.

Évaluation :

5

Just keep doing the good you do in treating customers as well as you're doing with prompt attention to their needs.

Évaluation :

1

I was charged for supplies I never got. When I asked the person over the counter what the $79 dollar charge was for her stated for reserving uhaul. I am waiting on my refund for supplies I never received

Évaluation :

2

Gentleman at the counter was OK, but was very hard to understand. However, the truck was not in great shape, and the description of the 10 ft truck inside height is inaccurate. We attempted to load a 69" tall refrigerator into the truck which has an advertised 74" height. We tilted it back in order to make it past the door which was fine, but when we attempted to stand it up there was no way to do so without hitting the roof. So, we had to go back, return that truck and rented a 17' truck (a 15' was not available) that has a taller inside height. A very frustrating experience overall.

Évaluation :

3

The driver side window almost flew on the freeway which was packed manage to roll it down , escaped catastrophe. The renter was not friendly took long time to check out the truck . He was busy doing many things at the same time..

Évaluation :

1

This location was very sketchy and felt unsafe for me as a woman. The truck cab was not clean, and the shift gear was loose. The 24/7 app for self pick up did not work, so I had to go inside and deal with the gas station attendant.

Évaluation :

2

Uhaul representative was not very helpful. They did not confirm we had everything we needed to use the dolly safely. They did not verify the condition of the dolly either. They took photos of the basic hook-up and walked back inside. Dolly itself was in reasonable condition but the straps were worn and fraying which should be replaced.

Évaluation :

1

There was one person in a Convenient store trying to wait on patrons and rent U-Haul’s it took 2 1/2 hours to get the U-Haul unacceptable

Évaluation :

3

The interior of the cab was dirty. I didn't even want to put my cellphone in the cupholders.

Évaluation :

5

The associates was very helpful

Évaluation :

1

Charged me 3 different times. This is unacceptable on both ends the vendor and for U-Haul. TERRIBLE experience.

Évaluation :

1

This location is a gas station, I'm not at all saying uhaul can't operate from a gas station but this was the most unprofessional experience imaginable. While I'm trying to get my truck, the gentleman behind the counter is also trying to ring up other patrons. He basically threw the keys on the counter and pointed to my truck and sent me on my way. Definitely not the experience I've had in the past...

Évaluation :

1

El trato fue horrible las personas ahí son muy agresivas. Me entregaron la truck sucia y después me cobra a mi tarjeta 25 dolares cuando nunca se me dieron las instrucciones y solo me cargo 85 dlls por 2 horas de uso. Es lo peor

Évaluation :

4

We had dropped off the truck at 6:55am I got a call at 10 asking where the truck was only for them to then see the truck and the keys in the drop box. Did they not check before calling me???

Évaluation :

3

They only had 1 employee there and as a gas station, renting uhaul equipment did not seem to be a priority. In addition, being sent to a location over an hour away from our residence was extremely inconvenient, I am now considering purchasing a trailer for future travel so that I don't have to deal with such inconveniences.

Évaluation :

5

N/a

Évaluation :

3

Had to remove trash and old facemask from cab