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Kristin M
Customer Reviews for K&K Truck Trailer Parts Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were very helpful when I had a problem with the straps
Brian JEasy process.
David OI was very impressed with this location and the pick up of the truck went smoothly and quickly.
Samuel DThe enclosed trailer leaked water during a rainstorm. Very aggravating!
John BHave a dolly on board to maneuver the furniture around.
Brandon YSmooth transaction and overall process. Would definitely use them again.
Kevin JGreat location and service They were able to add a furniture dolly to My order
michael jMy rental experience was top notch the team were efficient at getting me on the road.
Jason Scustomer service was great. friendly staff and helpful.
patrick bRien
LARRY MThis whole experience was horrible it ended up being more expensive than what I was quoted as well as I didn’t get on the road in a timely fashion due to equipment location changes and more!
Travon WUnit was very clean
William BThe app was horrible. Did not accept my password the first 10 times I entered it, finally worked. Couldn't get anyone on the phone to help. When I returned the truck, the app would not accept the mileage I was entering. There was a decimal point that wouldn't go away and it kept saying the mileage was too low. Couldn't get anyone on the phone, said wait time was 62 minutes. So I left the truck with the keys in it. Got a call back from UHaul about an hour later, then before I could speak to anyone the call disconnected.
Christina Myour paper dragon is impressively long.... maybe shorten that some,,, of course I know you have all these legalese requirements but keep the paper trail minimal....
LARRY MThe online pickup process is TERRIBLE! I spent an hour fighting with it before I was finally able to pick up the truck. The website will not allow you to upload pictures during the pickup process, it would constantly get stuck "loading" after taking a photo. I called customer service, waited 15 minutes to talk to someone, only to be hung up on. Called back AGAIN and finally was transferred to an IT technician who informed me that checking in through the website has multiple issues and that you need to use the uhaul app. After installing the app the check-in process FINALLY went through but by that point I was an hour past my scheduled pickup time which made my move an hour late. I will NEVER do the online check-in again and will HIGHLY recommend others to do the same.
Dustin KFriendly and easy drop off. In/out in 3 minutes.
JOHN C1. I ordered a 20' truck. Was not told until pick up you assigned me a 26' truck. Too long for my driveway. Had to park across the street and carry stuff across the street. Really wore me out by end of move. 2. Was called day of rental and told pick up location had changed 22 miles away. At $.99 mi plus fuel that adds up. I was given a $50 credit which helped, but the extra time during the move plus the extra hour round trip to pick up and drop off, I ran out of time and had to rent for another day.
Lee VOnly complaint was the mileage cost to drive there and turn in the truck. Gentleman was very nice, and helpful.
WALTER LKeep up the good work! I can't complain about my visit.
JARVEY GI can’t complain everything perfectly
Alfred WThe truck was disgusting on the inside, and sounded like it was going to die at any second. The back had a horrible odor, when we opened it we thought something had died in there. I had already drove to purvis from hattiesburg to get it so I just had to deal with it. Very upset. Very unpleasant experience. Will not recommend.
MaryHaylee MIf you need to call customer service at UHAUL they put you on hold indefinitely till you figure it out yourself. A bit frustrating when things aren't working well and the clock is ticking.
Kim Li asked for 20 ft truck ended up with 26 ft truck with no explanation just a text telling me I wasn't getting 20 ft truck after I had already confirmed.
Robin RGreat customer service, nice, fast and friendly. I would definitely use them again if needed.
Nakia AThe person at my drop off location was extremely helpful and kind in sorting out the mess created at the rental site in Spartanburg SC .
Ronda Hyour computer system takes too long to complete all of the required forms
Larry MI was very satisfied.
Steven SI was supposed to drop off at the UHaul center on Hanson St, they would not answer the phone nor return my calls for 2 whole days. I refused to drop it off next to the street, UHaul had to change my drop off point. UHaul should know who their agents are and be a little more choosy who represents them...
Pat SStaff was knowledgeable and friendly.
Jeffrey MI secured a truck online at a different location, but less than 24 hours before my pick up, Uhaul changed the location to a nearby town. When I got to the location, I found the truck dirty, and the company did not have the 36 moving blankets which I had requested. I was forced to travel to a different Uhaul place and pick up the blankets. Because of these inconveniences, I will not be using Uhaul in the future.
David WIt was a great experience. They added a level of ease to the difficulty of moving.
TIMOTHY JI requested and paid for a dolly to assist us in our move but did not receive the dolly.
Andrea CWhen I picked up my truck and trailer, they saw the the wire looked worn, they both said it was good! Should they not know their equipment, they said everything was good. When my Son joined us 1 1/2 days after Katie and I left. First thing my Son said as he filled me was the trailer had no brake lights or turning lights. We were in the middle of desserts driving, so no uhaul places. It was very scary during with no break lights or turn signal! I am sure when they check the trailer lights you' ll see it was most likely to be the wiring that both the men said was good. Nancy Kaltenbaugh/ Katie Torrence!!!!
katie tNo issues noted. i definitely will use them again
James DVery professional!
Leroy FI was called the day before pickup and informed I would have to drive 12 miles out of my way to pick up the van. Really didn't appreciate it since I booked it at least 2 weeks ahead of time. Seems to me you need to work on customer service
tammy cGood location, easy drop off. They were closed, Paperwork in drop box.
don pTruck had way to much play in wheel for safe driving. Also, check engine light was on.
John WVery courteous
Matthew JIt was a great and Swift process
Tamika BVery friendly staff
carey bGreat service. Thank you.
Pamela PGreat service and I would highly recommend this location. Very helpful and informative. Merci.
GREGORY Ano one was at this site for delivery of the trailer, It was a Saturday. the location is very easy to find and very open, in a field at a business with no fences or gates
scott c