Everything went smoothly! No issues or complaint upon pick up, the trip and drop off.
Jason C
Customer Reviews for K&M Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Kim was extremely friendly and efficient I was in and out with my truck within 15 minutes. I've gone to rent a truck at other places and spent well over an hour on it annnnd she let me borrow a lock for free . Certainly recommend
Mercedies aKim was great. Super helpful and so nice too. Merci.
Frank COnly issued I had was with the code for the lock to get the keys in the back of the truck, but that was more of a user error on my end, but would have been nice if it was emailed to me. Still not sure what I did wrong to not get it.
James AI delivered after hours. Dropped off keys with the contract, early next day, I was emailed my receipt promptly. Great experience
Mike ZWe were charged an extra day for a trailer that we dropped off a day early. They had my name wrong and spelt 3 different way making drop off difficult. They would not listen to me about my tow hookup on the uhaul being corrected and tried to force me to buy one then finally realized a way correct.
andrea bWe ordered a dozen furniture blankets and one of them had dog crap on it. I would suggest you clean the furniture pads, they all had a bad smell to them.
Alex MDecent people. Very accommodating..
Roderick TThis location is the best in the city! Thank you for your extra care during such a delicate time for our family.
JAMES PThe online checkin didn't work for me. Had to go in and deal with the people. Very frustrating.
Diana GVery friendly!!!!
AMY WFriendly service and eager to please. Thank you
TROY WThe employee met me outside and was very attentive.
STEVEN PVery nice and quick check out. Great service and ease. Very helpful.
CHRISTINA SWe had a last minute rental. A+
MICHAEL BExcellent staff
Matt PThis location made my reservation for me. Kim was fantastic. I switched my booking to this location because the one I called origninally in Anderson, SC (NOT where I picked up the truck) was not very cooperative, helpful, or accomodating. This (Red Bank, TN) location was not open when I returned the truck (Sunday), but Kim had given me good instructions and they had a large drop-off lot and a convenient key drop. Highly recommend this location.
H.S. OI was helped by the Broad Street UHaul owner David to get my contract since the owner of the stone in Dayton Blvd had an emergency’
Arun PPlenty of room to conveniently unhitch the trailer.
Douglas HFermé
TONY BPerson was nice but it took a very long time because she didnt know how to do two things and had to call for help
Clara BComputer process was slow, over complicated and didn’t work
BENJAMIN BI swept the back of the truck and had the cab cleaned but I did not fold the freaking moving blankets so they charged me $25. NO WHERE DID IT SAY TO FOLD BLANKETS. They did give me the chance to come back and fold them but I was already 3 hours away.
Carolee MWe dropped the truck off after hours! It was very handy to our location!
Claudia KDid not have appliance dolly that was reserved and did not coordinate to get one from another location. Had to go to 2 other locations to find one.
Keith RThe trailer had a flat/blowout just north of Birmingham. I was glad for the double axle AND for the Uhaul roadside assistance.
mary jThe lock on the truck was difficult to find and extremely difficult to open! Had to stay on the phone 45 minutes + with customer service rep figuring it all out. Do not do mobile pickup here if you can possibly avoid it!
Michael HGreat help and customer service at the front desk. Friendly staff. Would recommend to others and would happily do business with K&M again.
Billy HThe location that I have reserved did not leave the Truck as agreed. UHaul customer service has very helpfull in finding an alternative location. I had requested a Hand truck, that was NOT in the vehicle when I picked up. On the return process when I choose the option do not agree with charges, the app closed and did not assist me with the last steps of putting the key and locking the door I NEED A REFUND FOR THE HANDTRUCK THAT WAS NOT DELIVERED
Ajax Meverything went well
KENT Pkim was real nice and was a big help.
tommy rWhen on the phone with U-Haul not k& M and you don't know about the lockbox on the back of truck and you tell them the place is closed and they say (oh I didn't know ) and send you somewhere else and the next person you talk to say oh yes it says right here they are closed BUT you need to do this to get the key. May corporate needs to actually care... I lost half a day with this Oh First I reserved truck at a facility that didn't have a truck
Norman BRien
Bryson BPrinter needs ink
Henry BWe arrived 30 minutes late and at the wrong location. They were so sweet and let us in and called the other place to see of they could receive the truck from us. They went beyond that call of duty!
CHARLES JThe left taillight wasn't working, but, overall it was a very good experience and I would definitely recommend U-Haul and this location.
Heather RThe left rear rear view mirror came loose and would not stay in place. Dangerous changing lanes.
rick bThe lady who helped me was so friendly, professional but with a personal touch!
Tammy DI requested a 17' and got a 26'... Which was way more than I needed or could handle to drive. I was told if I wanted a different truck, I would have to reschedule a new day and time. It was costly to drive and I was told there was a 2 Hr window on return time. Due back at 10am, showed up at 1145 and got charged for another entire day rental... I'm completely dissatisfied
Kimberly CKim was extremely helpful coordinating a long haul one way rental.
Jerry SExcellent and timely service. Good follow-up and client service!
Ron CThey were the nicest people to deal with. The customer service was excellent.
DON BBe open over the weekend
BEN RExcellent customer service and a very clean truck. Merci.
Robert HNeed to add more miles I did not have enough to cover the trip and could not find a gas to refill the 1/4 tank I used BUT overall it was a good day Thanks Darrell Jacon
DARRELL J