Customer Reviews for K&S Distribution LLC
(U-Haul Neighborhood Dealer)

Évaluation :

1

Truck smelled like cat pee. Mud all over truck. The facility was disgusting. Felt like we were in a 3rd world country. Had to wait an hour just to find out why previous renter's credit card didn't work.

Évaluation :

2

Location is not very well signed for where to leave equipment. Nowhere did a see a sign for the business named for the dropoff location, which made it harder to find.

Évaluation :

2

Place of drop offs are not well signed, store was closed so I couldn't ask anyone where to drop off

Évaluation :

3

Drop box

Évaluation :

2

Try to ask for help but the person said just put the keys in the box because he was getting off work

Évaluation :

1

The store location was extremely dirty. The renter had issues with the uhaul computer software, and had to call uhaul support for help. We were there for an hour. Then when I asked about the furniture pads and utility dolly he said they didn't have them and we would have to drive the truck to another location ((10 miles out of our way). Then when we got there they didn't have a utility dolly so we rented an appliance dolly. I asked for a refund on the utility dolly, but they said they couldn't refund, that I would have to wait until the contract ended. The entire rental process was an awful experience!

Évaluation :

1

This place is a dump!! Truck had check engine light on from the start!! Told us to drive it shouldn't have any problems. We were going 2200 miles. We broke down twice!!

Évaluation :

1

I was never given a formal contract. I was overcharged. I was treated like I was a liar when I returned the truck due to My experience picking up the truck with less than half a tank. .. customer representative at u haul front desk didn't believe me I had to call the 3rd party who gave me the truck to confirm it. This was a nightmare and I am not at all happy I won't be recommending this place to anyone.

Évaluation :

2

Review comment above