I requested an appliance dolly. When I picked up the truck there was not one in the truck and the facility was closed. I took a picture and posted it on the mobile pick up. I was still charged for the appliance dolly at the return.
Skyler M
Customer Reviews for K&K Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No one was around during described business hours. I waited nearly 45 minutes and still no one came.
Scott CSounded nice. Said I would only be charged for the day rate and instead I get $324,12 charge to my card. Don't trust this drp off point. An I put in $20 on gas to boot before I dropped it off.
Larissa DThe hours of operation were not user friendly, the trailer was hard to hook up alone at 7AM. The truck had a blown exhaust something whereas the noise inside the cab was extremely loud. Over 2 000 miles you couldn't hear the radio. I ordered the truck and trailer for the Fort Collins store and had to drive to Evans to pick up the truck and car hauler. Extremely inconvenient. What has happened with UHAUL??
Ross JNot have so many xtea charges for my bill.
Brian SThe EZ load ramp on the truck needs to be greased. It was not easy to use
DOUGLAS FThe front end of the truck shook the entire time. It either isn't balanced properly or needs an alignment asap
Andrew CGreat service
Kelsey HThe guy was the best hands down.
Clinton MThe reservation I placed, through a phone call with U-Haul directly, was magically cancelled upon arrival and not by me. The attendant could see the original reservation (because I had a reservation # and confirmation email) and there were pick up location specific comments added to it. They had to make a "new reservation" on-site and the amount I was quoted almost doubled. Criminal. Needed the vehicle for less than 2 hours and it took 30 minutes to get the actual vehicle. The exterior of the vehicle was muddy. The interior was dusty. The attendant asked for my phone number three times, made me read out loud my credit card number, handed me one sheet of a three page contract, didn't provide a copy or a receipt, and was genuinely one of the worst employees I've dealt with in a very, very long time. I will definitely not be recommending this location to anyone (and if my information is compromised best believe there will be consequences) but genuine disappointment with U-Haul stands as well. The first reservation I attempted to place through the website, I called the location to confirm and they didn't have the vehicle at all and wouldn't have anything even available at all for four days. That company was the one that told me to call U-Haul directly to place the reservation that magically disappeared. Ridiculous. Never again.
Blake HTook a long time to get a rental after two times no rental was returned but other then that everything was good!
Marcus AThe staff were friendly, and the truck was clean, and the AC worked great!!
Andrew LThey over charged me I requested 10 hr i only got 6 hr and they charge me for 2 day rental for a total of 231
steven wIf you say someone is going to call you about your rental, have someone call. I showed up and there was no trailer, had to wait on the phone and then drive across town once a truck was found. What's the point of a reservation??
SHAYNEN FThe manager repeatedly told me that they were not a UHaul dealer and had no tools or equipment to help me. Before I could rent tha equipment I had to go out in a strange town and purchase a reviever hitch and ball. I rented your truck and trailer but had to furnish my own reciever and ball. I was never told this and i think it is totally ridiculous. When I asked the manager how he could help me and his only response was he could cancel the reservation. No way to run a business.
Randy HNotify your clients when the computer system is down. I wasn't sure I was going to get my trailer. On a positive note the young man that checked the trailer in took the time to shake my hand. I was impressed by that!
Steven RExcellent customer service, friendly, courteous and helpful!
Pat DWhat a nightmare of an experience. I have never felt more unappreciated for my business NOR does this 3rd party that represents Uhaul seem to have an understanding of how the moving business works. This location caused us so much more stress & grief for the simple usage of a 6' x 12' trailer rental. Yes we extended... this is very common in the moving business. Your 800 Uhaul peeps are all wonderful. This location seemed to be in the wrong business & a very poor representation of Uhaul.
Todd BWe tried to reserve a 20 Ft truck and we're called to say they didn't have one, but would make sure a 26 ft truck was at our requested location. When we arrived to pick us the truck, it was there….but NO KEY had been set up for mobile pickup. It was a Sunday and Mother's Day. We called dispatch and they found us another truck, thank goodness, but then that process of checking in was miserable and RIDICULOUS. It said we needed to verify employment or prove an alternate phone number ( not one or our cell phones that we had with us). WHAT?? On mothers day/Sunday we are supposed to verify employment?? To rent a $40 truck?!! The they wouldn't take my husbands license - SUcH a stressful experience when trying to move my daughters. We were told we would get a $50 credit for the truck - that was guaranteed - not being available, but NO SUCH credit was applied. Oh, also, when we moved from one location to another, they said they had to redo the reservation and somehow it came out to be more money - AND we had reserved a dolly and it wasn't in the truck. Arrrgh!! Probably going to try anyone other than U-Haul next year when we move them out.
Jeff BEmployee at facility couldn't help us as we weren't supposed to be able to rent a uhaul from that location. Our pickup took 30-45 minutes which was frustrating
Samantha CEverything was great besides the door sign said will return at 3:00pm and it was 4:00pm when I was there and there was no one there nor was the dolly in the truck. Had to go to another location for a dolly.
RANDY FGarret was very kind and professional considering how frustrated and dissatisfied we were with your website and app. We had scheduled a pickup within business hours at another location. They were closed and after not being able to get the app, the website or your support to work we canceled the order and went and talked with Garret who took care of us and was very kind. Your app is useless and buggy. Please thank Garret for fixing what your software could not.
Nathan RVery helpful and available during a crunch.
Taryn LPut this trailer out of service. The rear lights kept popping out during the trip. I even got pulled over because of it. When I returned the trailer the man at the drop off location told me that this trailer is very old. Not very comforting after the fact since I towed it across the country.
GEOFFREY YGreat service, got me connected quickly and confirmed everything worked.
Jack PPlease don't send anyone to store it wise on w 10 the st when no one is available it was hard to get access and was nicely referred to the Carson address by customer service rep.
Johnna GLong wait time and very loud waiting area due to construction at pickup location. Moreover, the trailer came with a tire that had practically zero tread. This lead to a flat and a 3,5 hour delay waiting for a repair.
Josh JThe gas tank was not ful
Clifton Bnot open on a Monday Bad of all days
ERNEST CSuper friendly guy at the desk. Everything was ready for drop off. Entire process took less than 5 mins
Kassidy SNothing! Your attendant was kind, polite and respectful. The trailer worked beautifully.
Eric BOverall everything was good, Service, Available times, Helping, Cleaned.
CHRISANTA GWas not my original drop of location. The original location refused me dropping it off which lead to me waiting 40 mins to get an alternate drop off location which was just a few blocks from my house.
Jim G