They not open during the time they say they are
Brailin Martinez
Customer Reviews for Kar Depot Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
No comment at the moment.
Jose EscobarExcelente servicio
solimar santiagoMe an cobrado $ 64 dollares por 1 hora de uso y 11 millas recorridas creo que me an estafado
JEFFERSON DELGADOWas a wonderful experience renting this uhaul people where friendly and completely professional
mohamed elsayedLack of communication between the locations and incorrect inventory sent me to multiple locations. After receiving an a call from corporate, I was sent to another location that didn't have the proper equipment attached for my request. Additionally, we were charged twice.
Rafael lachapelThe location was supposed to open at 10am. I showed up a bit early and the open sign was lit. I walked up to the door (also during a rain storm) and it was locked. No one came until 1010. I realized after I picked up the truck it two large holes in the roof. During a rain storm. And a lose side mirror that got blown so much by the wind it was unusable. Turns out they knew the truck was damaged and gave it to me anyway. Was told they would give me a partial refund. Didn't happen.
April SiegfriedThe trailer was missing the wiring to connect to the tow vehicle and I had to go purchase a wiring harness kit for myself to be able to connect in the absence of proper cables.
Heather SnyderExcellent service very courteous people
Guy TrengeIt would be best to receive the e-mail with information like the code and instructions the day that you are renting the U-Haul.
Cory PetermannI made an online reservation and arranged on online pickup because I needed to pick the truck up prior to their opening. I arrived to pick up the truck and went through the online pickup process. I was unable to complete it and had to call U-Haul. I was told that the truck had not been set up as a 24/7 pickup. As a result I lost 30min for which I had hired movers for. I complained to this location when I dropped the truck off. They seemed disinterested and couldn't have cared less that they cost me time and money that morning. Offered no relief. On top of all of that the engine had a loud tapping noise in it and I wasn't confident as to whether the truck was going to actually be able to complete my move. Horrible experience. If I could rate it less than zero I would.
JACK E BRYANT JRI was in a big rush and the employees worked quickly and diligently to provide top tier service. Merci!
Tracy SimsickI booked a reservation for a different location and the day of moving they changed the location on me and I was so busy I didn't check my email. A call or text would have been better then when i called to ask what was going on they cancelled my reservation at the this location so i had to start the whole process over again
David PultroThe gentleman who accepted the return was great, backed the trailer into the space for me and un-hitched it from my truck.
Anthony DeutschDidn't check the inside before leaving when I got to my location there was dry wall and dust everywhere. All I was hauling was 3 piece couch that was ruined due to the dust and dry walll. The guys that checked the truck when I got back we're excellent and we're reporting the issue to you guys
Kendall TurkThe representative was friendly; unfortunately late due to traffic or another person didn't. I had to wait until 10AM for pickup.
Robert WrightWe received the wrong size uhaul truck (15' instead of 20'.) Also, the supplies we requested were not provided (no blankets or dolly.) It made our move complicated and difficult. I've had positive uhaul experiences before but this was disappointing and frustrating.
Daniel MahoneyThe dolly I had reserved was not in the back of the truck which made the move a bit more difficult but overall an easy job with a simple truck.
BRUCE DURYEAMy reservation was switched to another location, further from where I booked it. This caused me delays in my plans. Then when I finally arrived it took even longer to actually get the approval before I could acquire the keys. This experience was horrible!
Christopher ReinhartPerson did not know how to hook up trailer properly and it took a long time to complete the paperwork. He also could have alerted me to the text asking me to confirm the condition of the equipment prior to leaving. By the time I saw the text, the link had timed out.
Neal Gearingeri received friendly helpful service.
Mark Starr