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Jared W
Customer Reviews for Karls Promotions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The online check in was more complex than I anticipated. Maybe I missed something that would help me prepare, but I was very thankful for a good cell connection and warm gloves to get through the long process. Otherwise the experience was very good!
Fred SThe automated check in process using the app needs improvement for ease of use and reliability
JEFFREY GOwner was very pleasant and had all ready to go.
Keith SThe owner automatically charged me coverage! He didn't ASK if I wanted to purchase it or not! I will be calling for my $11 refund first thing in the morning!
Malencia JGood guy. Great experience
William HThe location was excessively far from where I was moving. The app was horrible.
Joel RExcellent service and equipment. Plan to use this location again when I have moving plans….
David GI never signed up for insurance but I was charged for it anyway and $5 per gallon for gas?!? I would have had to put more miles on and get charged for that just to put 2 gallons back in. Maybe charge closer to what actual gas prices are in the area.
Bethany ZAny time I need to rent a U Haul....this is the place I'm going. Highly recommend
Billy WGreat experience and everything was easy to do!
ASHLEY HThe beginning verification is a bit too slow/shaky - note you have to walk around until it accepts the location so it should be set to within 100 feet or so to be smoother. The vehicle was clean and the process was otherwise very smooth
Rafeh QMy experience with the U-Haul van rental from Karls Promotions was top notch. The staff was very helpful and pleasant. The vehicle rented handled my needs perfectly, and the costs fit my budget. I would recommend Karls in a heartbeat.
Nancy SNothing. The service was amazing.
Diana DI was missing a furniture dolly and trying to deal with the receipt of taking the charges off was difficult. The overall location was fine but the experience with uhaul itself was not good.
Kayla PDespite telling the agent where we needed to drop off our trailer, it was scheduled at a location that would have required a 60 mi RT (and was in a different state)
BARRY GVery convenient and curtious!
Tessa BChecking in was a nightmare- there was no advance notice it would take 30 minutes, require a reference on hand, submit ID twice (once in the AM and once upon arrival), very slow verification process, and zero customer service. Will never use again and will share my experience with others.
Trevor BThe man managing the u-haul pick up was late to work, not too late but still enough to be a little inconvenient for me, as I was on a time limit with my move. He also didn't show much kindness or customer service. Seemed annoyed that I was there. It made my moving day more stressful than it needed to be.
ELLIOT JKarl was a pleasure to do business with.
Mikken Rreturn on phone difficult
Michele MWe paid $20 to increase the miles, but we did not exceed the limit and paid the extra miles and the employee refuses to get our money back. Thank you so much!
jawad aEverything went very well, so really no improvements were necessary.
Jerry KThe check engine light was on. The truck itself was frozen shut. The parking lot was iced over and I sipped and fell.
Sarah SLoved the digital pick up and drop off!
Brooke HNo problems. Truck was there and ready for the appointment and it only took a few minutes to pick up and drop off.
Christopher TThe location was closed for the weekend. I set up an appt to meet with owner for the truck on Fri at 9am. He never answered his phone, and did not show up.
michelle mI am grateful to get a rental at this time. I would definitely recommend this location. Easy check-in and check-out.
Debra HBasically nothing top-notch customer service, was very clear about everything, and even let me borrow straps, cool dude. I will be recommending him to anybody that I encounter needing a trailer in the fiture....
Drew BMy truck was returned the day of the rental. I was not told by first place no one would be there.
Lora BThe online check in process was poor. Even though I turned on location services, the website couldn't locate me. Thank goodness for the customer service rep who was able to get me on my way.
Brian BWhen I arrived the gentleman was very helpful and polite however he didnt have any of the items in paid for online. We went through all the paperwork and when we got to the trailer I had learned that NONE of the equipment in needed /paid for was at the location EXCEPT the trailer itself. I had for leave the trailer there and drive 20 min to an auto shop for the other equipment. If it wasnt for the generosity of the gentlemen id be calling to complain.
Alexander GFriendly manager. Smooth process. Was happy with entire experience.
Roy RNothing great simple service.
Jamuga WOverall Karls did well with good contact over the phone and a clean truck, however Uhaul has extremely predatory practices and refused to rectify. I initially booked a one way (as it was the cheapest option) for picking up in Beloit and dropping off in Janesville. Karls called the day before and stated my location and changed to Fitchburg. They did not specify that only my pickup location had changed, I assumed that both had changed, and when I dropped off the truck back at Karls they changed my contract to an "in town" and charged me for my mileage instead of writing off some mileage as they do on a one way. This ended up costing me $150 simply because I dropped the truck off in the same place when they didn't specify drop off had not changed but pickup had. Predatory and will not be using Uhaul again.
Sam NThe pickup process was absolute hell! I promise I will never use Uhaul ever again 24/7 pickup but when the 24/7 pickup didnt work we sat on hold for nearly 2hrs!!! I was supposed to have my truck loaded by 9am I had people hired to help I was paying a babysitter by the hour, I am heavily pregnant and stressed it was 9:30 by the time we even got the truck then on top of it there was a huge pile of mats in the Uhaul that took up a good chunk of the room we needed! Absolutely horrendous experience from now on I'll be using 2 men in a truck and I highly recommend everyone else do the same! Uhaul is a Joke!
Amanda GI reserved my truck 2 months before I needed it and scheduled it at different location. 2 days before my move, I was "informed" that my truck would not be available until 4:30pm. This was unacceptable and I was not asked if it was okay. Then I called and expressed my concern. In fact I was angry about the way things happened with UHaul. Poor business practice. I appreciated the assistance I received but was not happy about the reason I had to have it in the first place. I should have been given an option not just informed.
Maurine MGreat service!
Lowell JI dropped off the trailer and called the owner. He checked it the next day and everything was fine. Very good service overall
judith LI have rented several times from this location and they are great to deal with. Thank you Jamie and Jane
Debbie sGreat experience - another location had botched my reservation, and this one came through on short notice. Friendly office person, comfortable van. Merci.
Peggy LThe online check-in was not very intuitive, but the staff at the location was incredibly helpful!
Casey HVery clean and friendly
Donald LFantastic experience.
belinda m