Customer Reviews for Kaseys Gas Mart
(U-Haul Neighborhood Dealer)

45 évaluations

1341 W Market St   Germantown, OH 45327

(937) 790-4137

Heures d’ouverture

  • Mon-Sun: 9 am–7 pm

Services dans cet établissement :

Pour nous contacter

(937) 790-4137

1341 W Market St
Germantown, OH 45327

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–7 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Great service on this rental.

LAURA BAKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM JUDD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Harting 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim pfaff 
Évaluation :
1

This dealer rented me a defective truck and when I returned it back it wasn't canceled. Instead I was charged! The return of the swapped out truck was supposed to be understood but it wasn't and the dealer cussed at me and then told me to get out of his store and then police involved to get my receipt!!!!!!

heidi lawson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty Caudell 
Évaluation :
5

Great customer service , Younger male who runs this operation will take care of you!

Tramail Hollins 
Évaluation :
2

We had to wait for over 30 mins for the employee that rents the uhauls they never showed up sonwe had to do it over the phone. The uhaul was in poor operation it seemed to have a transmission issue. Then when we returned the truck the employee was rude and made us move for his other customers then asked us to go back to the truck for the mileage

Jeffrey Stump 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail kinder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari Capone 
Évaluation :
3

I wish the gas station knew something about the I haul process. It was a drop off location but they had no idea of what to do.

Rafael Orozco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly McGinnis 
Évaluation :
4

My truck has a leak in the moms attic portion and it rained all night and it ruined my child mattress that was up there in the shelf Other than that all was good

Jason Lehnhoff 
Évaluation :
5

Have smaller trucks available so you don't have to get something bigger than you need great customer service though

Steven Price 
Évaluation :
5

I can't remember the name of the gentleman that helped us but he literally went above and beyond. The person that handles their U-Haul rentals had left for the day so he helped us. The system kept giving him an error message but he kept trying and it finally went through. He really turned a tough day we were having around. I really really appreciate this location and their amazing service!

LaToya Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Yarber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Wachter 
Évaluation :
5

Kaseys Gas Mart 1341 W Market St Germantown, OH 45327 These guys are the BEST the only place I would recommend renting from. They have the equipment you need when you need it and they go out of their way to make sure ALL your moving needs are met.

Tim Whitestone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim judd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Kamm 
Évaluation :
3

Dropped off after hours. So my whole experience with U-Haul was as expected.

Nicholas Rowland 
Évaluation :
5

Kasey's did a GREAT JOB! They went above and beyond to make sure I had the right size truck on the days and times I needed it.

Tim Whitestone 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrie Myers 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MALLORY LANDIS 
Évaluation :
1

Pickup scheduled for 9am, the individual in charge of u-haul didn't showed up 20 minutes late. Said that u-haul didn't let him know he had a 9am. Mention that I received a call and email from the scheduler the day before so find it hardtop believe that he didn't as well. Had cigarette buds in the cup holder. I am 64 years old and during those years have never had such poor customer service from u-haul as this experience. Worst ever.

Larry Buttelwerth 
Évaluation :
1

Your agent was rude and berated me when I turned in the truck on time; he claimed I should have given him the (only ?) key to the truck when I parked it back where I got it the day before. Your agent's stated reason for wanting the key turned in early was that he might have an emergency, like a fire. That made no sense since the truck was parked overnight where it had been, in an open lot about 35 ft from the building and 100 ft from the nearest gas pump. At one point your agent said he'd "blacklist" me from U-haul rental for an unspecified reason. There is no excuse for the way I was treated.

THOMAS TILLER 
Évaluation :
1

I was charged for equipment I never received and service was poor

Ry Nooks 
Évaluation :
2

The overall u-haul experience was great. The lady on pick up was a great help. On return is where my experience took a turn for the worse. When I returned the u-haul I found d out I was charged for two utility dollies but only asked for and took one. The man in charge treated me as if I was lying and did nothing to explain my charges or if he would fix the over charge. I owed for an additional 10 miles and was charged more but in reality if I was refunded the price for the dolly I never took It should of stayed what I first was charged at pick up. But the man through a price at me with no explanation or good costumer service and left it at that. Completely unsatisfied and left feeling insignificant. This location can improve on customer service and doing a better job on explaining the charges and how they came up with the total like other more professional locations. Merci

Randall Marcum 
Évaluation :
2

The agent who did the rental arrived 20 minutes late for the rental appointment. He hooked the trailer up to my vehicle. When I returned the trailer at a different location, the agent said the safety chains were not connected properly. While they probably would have served their purpose if needed, they were difficult to unhook.

Landon Harman 
Évaluation :
5

The staff at Kaseys gas mart are 100 % incredible! They were a pleasure to do business with and I would encourage anyone to use them.

Edward Wielgus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Raisch 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA MORRISON 
Évaluation :
4

I don't understand why U-Haul is promoting mobile check in only to find out I cannot do a mobile check in

Gerald Wayton 
Évaluation :
2

The Shell station and it's employees were helpful. However, when we arrived to pick up uhaul nobody was there working who handled the truck rentals. Mind you I booked 5 days in advance so they had sufficient time to contact me to let me know of staffing issues. I ended up having to wait, called customer service who then had to reach out to the owner of station who then had to call them and do everything remotely over the phone since they were ill prepared. We lost over an hour of time jumping through hoops that could've been avoided had they been more professional and did their job.

TALETHA KEATON 
Évaluation :
3

The check out process took longer than expected because the employee didn't have the information she needed to complete the check out

Yvonne Novak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Rousey 
Évaluation :
1

The truck was double booked, took an hour to actually get it, had 137k miles on it, had trash AC, loose steering, alignment off, and rented the appliance dolly and the wheel fell off while moving a 1k washing machine and damaged the finish. Literally the worst truck and dolly I've ever rented.

BRYAN HARTMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne Howard 
Évaluation :
5

The owners were very friendly and helpful.

RODGER ECKHART 
Évaluation :
5

Was real polite and made you feel welcome

terry ward 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Combs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey Adams 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Wells 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vicky cook 
Non les évaluations ont été soumises pour cet établissement.

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