Évaluations des clients KC Hammonds Building Solutions

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de KC Hammonds Building Solutions

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Michael H. le

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Excellent and speedy service. Highly recommend!

John R. le

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The trailer was difficult to pull. I rent this same trailer type (6' x 12') dozes of times per year and am very used to how they perform. This one (#2920?) pulled VERY hard and my truck was forced to continually downshift to pull it with barely 200 lbs of weight inside. My trucks computer normally registers 16MPG when pulling this type of trailer, instead it registered 11MPG for the entire 510 mile trip. That cost me quite a bit of extra money. I do not ever to want to rent this trailer again.

Mark C. le

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All went well

BARRY D. le

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We were charged for a full extra day plus fuel when we returned an hour late (we thought we had gassed up enough before drop off). With the overall payment issues and unnecessary charges we will never use uhaul again nor recommend it to anyone else. The corporate customer service was terrible when we had an issue at pick up. The online payment was initially inaccurate and there was no indication that there was a problem until we picked up the truck. It took nearly an hour to process and pick up the truck and the drop of location hours were incorrect. There was no one on the grounds when we returned the truck during their listed business hours. Will use and recommend a competitor should we ever need to move again, regardless of price difference.

Nicholas N. le

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Le client n'a pas laissé de commentaire.

Lisa A. le

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Nothing at all. Great service!

Len F. le

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Really nothing , Mike answered every question we had. He was very helpful . He made sure everything was up-to-date . He took the time and showed us how to use everything .

Bob Wagner W. le

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Ken from Hammonds didn’t realize the phone was not hung up and called my friend and I stupid, and this is why he hates U-Haul- he should inform customers that he does not carry and needed supplies.

Marie L. le

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The gentleman stayed after hours when the online check-in didn't work and you're so helpful and he did it all for me and I was able to get a truck and move

John M. le

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Le client n'a pas laissé de commentaire.

Tanya B. le

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This location was way out of our way, there were several that we passed going to it and there was no one there even though it was 2 pm on Saturday. I called the number and was told just drop it there and he would check it in when he came in the next day or 2.

Michael H. le

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I asked for a furniture dolly and they gave me a regular dolly and charged me the $7.00 for it. They should have just stated they didn't have...or not charge me for it. I didn't use.

Justin M. le

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Ken Hammonds at KC Hammonds Building Solutions is very nice and very helpful. I’ve dropped off 4 trailer rentals to him and it’s always a pleasure speaking to him and he always makes sure my return is checked in in a timely manner. On my last trailer rental we got a flat tire, but Ken made sure we were checked in correctly! I’d highly recommend his u haul location!

Brett B. le

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I reserved a trailer, pick up location and price with U-Haul, and was sent a contract for that agreement. I ended up having to pick up the trailer a full 30 minutes further way, and it cost me $50 over what I was quoted. Clearly U-Haul doesn't consider their contracts binding.

Gary P. le

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Le client n'a pas laissé de commentaire.

MELISSA T. le

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Great location! For both pick up and drop off!

Amy M. le

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Le client n'a pas laissé de commentaire.

Sharon R. le

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Le client n'a pas laissé de commentaire.

TIMOTHY P. le

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Le client n'a pas laissé de commentaire.

Joyce B. le

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The gentleman was very nice and informative

Tim S. le

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Le client n'a pas laissé de commentaire.

Ashley P. le

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Le client n'a pas laissé de commentaire.

Ellen S. le

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As this was my first rental, I spoke with the owner of the drop off site a few times. He was friendly and professional and the process worked exactly as he described. Since it was after business hours drop off, the “corporate” office staff were friendly and courteous, as well.

David M. le

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Good customer relations. I would rent here again.

JEFFERY B. le

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The proprietar had the vehicle warning up for me when I arrived so there was no ice or snow on the windshield. He even got a crowbar bust up ice on the rear door locks to get the door open.

geno C. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Owner was very nice and helpful!

Kevin T. le

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Awesome place! The people are super and very professional. Would recommend to rent from this location. You are definitely treated right

Tim H. le

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Fast friendly service thank you!

Kirk E. le

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Pave the lot

Gary H. le

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KC went above and beyond. Driver locked phone in truck and he drove back 45 minutes to get his phone for him.

Wendy P. le

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Lower your prices ??

Kevin S. le

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KC Hammonds is the only place I will ever rent from! I will refer all my friends to his location! He was very helpful, friendly, and accommodating to our last minute situation! He made moving suck a little less!!

George S. le

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Keep doing what you're doing...experience was awesome!

Jeff S. le

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Le client n'a pas laissé de commentaire.

RUSS B. le

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Outstanding customer service. Ken was very accommodating. Answered all questions and made himself accessible even after business hours.

Sharon A. le

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Le client n'a pas laissé de commentaire.

Geoffrey B. le

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The entire experience was FLAWLESS Everything was perfect Thank You

Mary T. le

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Very happy with excellent service.They came in an hour earlier than they open.Just because I needed truck at 7AM. It was a bad icy snowy day. Highly recommend. Great pricing

Jessica M. le

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Ken was wonderful, would definitely recommend and use again!

Gary H. le

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Le client n'a pas laissé de commentaire.

Pauline S. F. le

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When we checked it in, the guy was not helpful. He did not inspect it. Uhaul is lowering the standards.

Tony P. le

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Le client n'a pas laissé de commentaire.

Ken K. le

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Agent was helpful but initial truck was not in good shape - some problem with the steering that we noticed immediately upon driving it off the lot. We returned and were given a different truck that was in much better shape. However, we were not given a new "contract'. The fuel for the first truck was "full" and the agent made sure to tell us to fill it to full before returning it. However, we didn't end up driving that truck far. It wasn't until we pulled out with the second truck that we realized that the second truck was not full. I called the agent who just said to get it to the same level it was at when we picked it up. My memory was that it was at 1/4 tank - we were not given a new "contract" that showed the fuel levels. I did not realize that that piece of paper was so integral. It caused problems upon drop off to not have it. Again the agent was helpful. It was the poor shape of the first truck that began problems for us. I just wish we had been explained how important it would be to hang on to the contract for drop off - during a move a ton of things are going on and it is easy to not have that piece of paper easy to locate.

loreen F. le

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Le client n'a pas laissé de commentaire.

William S. le

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My rental was a difficult one. The U-Haul store was suppose to be open until 5pm, but I was told that I had to be there by 2:30 pm to pick up my rental truck. This was the only issue I had with this rental. I also returned the truck with much more fuel than I started with. I was completely inconvenienced by the early closing time ! Sincerely, William Sattelmaier