Everything was clean in the cabin but the truck itself wasn't swept and was very dirty.Collin D.
Customer Reviews for KD Motorsport
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Palatine, IL 60074
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 6h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very nice people to work with!Kerrie P.
Cost for gas was not included up front in the estimate for the rental. It was implied that $0,79/per mile was related to the gas. Upon checking the vehicle back in I was charged a supplementary $49 for gas as well, which had been hidden from the customer until the last second. This was really disappointing and seemed very unprofessional by Uhaul to do thisJames B.
2 hour delay in picking up due to your website. No one at location was able to assist. There was no dolly provided even though I paid extra for itMISTY L.
The first location at Dundee for pick up we could not get the lock to open. Customer service, someone named Janet, was very helpful and went out of her way to make sure we had a vehicle to pick up on rand road. Thank you Janet!Rita K.
Le client n'a pas laissé de commentaire.John B.
Convenient and low hassle. The guy wanted the keys and said thanks. Very simpleDouglas Z.
UHaul has a lot of areas in need of improvement. Let me highlight just some of the basics as it relates to this contract/reservation. This has been the most difficult and "messed up" transaction I have experienced using UHaul. Please keep in mind that I have used UHaul for many years moving three kids to and from college in the past. This was a simple contract to rent a 6 x 12 enclosed trailer. Order was completed on Monday, Feb 14th On Saturday the 19th I am informed that no trailers are available. After numerous calls and sharing ideas, WI UHaul agreed to provide a 15 foot truck at no add'l. cost The WI UHaul representative was great to work with and added 30 add'l. miles (initially) on top of the 122 free miles After looking at the miles, I called UHaul back and asked if an add'l. 20 miles could be added as our round trip was closer to 175 miles Not a BIG ask considering UHaul did not inform me until the day before, and after I had 5 others scheduled ot meet me in Waukesha, WI. Bottom line - rental of 15 foot truck round trip - rental was to include 172 miles free of charge - I returned the vehicle after traveling 165 miles - There is no clear communication across states of IL and WI I was charged an add'l. $74 for mileage which needs to be refunded. MerciSteve B.
Le client n'a pas laissé de commentaire.Kathleen R.
Ninos was great, very helpful and supportive. Would recommend this location to others.Brad U.
The owner is very accommodating. Renting goes smoothly. Will repeat using their equipment.Frank L.
Get your customer service telephone system up to at least a third rate operation. On hold for twenty minutes, allegedly a representative was available to take my call, disconnected. Called back and after another 30 minutes of listening to your repetitious inane recording I hung up. Enough!!! You asked how to improve your service - you now know. Do something!!Dennis B.
The location was fine but they don't have dollies. I ordered one and they did not have it. I specifically asked the person that changed my reservation to this location if this would happen and she said it would be no problem. Well, it was. And then your app for self check out didn't work and I had to wait for the business to open. Terrible experience from uhaulbill M.
Ninos went above and beyond to assist us with the cargo van rental. I would highly recommend KD Motorsport!Mark A.
How do we handle toll roads?Stephen C.
Le client n'a pas laissé de commentaire.Sarah J.
One thing which would have been nice if we had been told when we were ordering to begin with we had 3 days for the same price. We would have arranged to pick-up the truck a day earlier to make it easier to load and move.William B F.
The location did not have the keys to my truck so I had to take a bigger truck. He was supposed to get the charged adjusted and it was done incorrectly. I was overcharged. I did not elect for coverage and I was still charged 14 for it.Kristine R.
Le client n'a pas laissé de commentaire.Justin M.
I was not happy with the $14 hidden fee, "Safe Move". I don't appreciate surprises!!!!Randall L.
Everything was greatLEWIS B.
Very friendly and courteous, they had the truck ready and running so it was warmed up on a cold January morning.Philip L.
Le client n'a pas laissé de commentaire.Enrique G.
Le client n'a pas laissé de commentaire.Sri Harsha K.
Le client n'a pas laissé de commentaire.DWIGHT R.
We returned truck, but nothing was done there to make me know that return was entered in the system. Due to the virus, he checked truck and said all was good outside and we left in less than a minute. I received an email confirmation later.KEVIN K.
Le client n'a pas laissé de commentaire.William P.