Train all your locations to treat customers as well as Julie does at this location. I am a real estate agent and send all my customers to â€œJulie U-Haulâ€. Thanks Julie! Another flawless experience . Penny Barnes, ReMax Integrity, Salem, Oregon.penny B.
Customer Reviews for KD Sand & Gravel
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Salem, OR 97304
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Uhaul customer service set this up and told me it was the only place I could go. Fine. But I would really have appreciated being told it was a self check in drop off. I way prefer giving my truck to a person and would have made different arrangements had I know this was the case.Jolie B.
Le client n'a pas laissé de commentaire.RONALD C.
The person who ran the office was very helpful, friendly and made sure everything was to my liking before I left. Great place to rent from.Thomas R.
Le client n'a pas laissé de commentaire.kelsey W.
Everything was great! Thank you!Racheal S.
We were charged 3 times for our trailerChris J.
Le client n'a pas laissé de commentaire.john L.
I made my reservation on the wrong day, but the lady there get me handled and got my day started right! Highly recommend! Great service and so helpful!Sean K.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Tyler S.
Le client n'a pas laissé de commentaire.Matthew A.
Outstanding service, accommodating and informative. Trust this location for all your moving needs and quality equipment. The staff are professionals who know what it takes to get the job done and will assist you every step of the way. Rent with confidence. Move with confidence safely and securely the UHaul way at this my go to location KD Sand & Gravel 2650 Salem Dallas Hwy NW Salem, OR 97304Dan L.
Front Desk customer service is just just amazing!Kalvin M.
Le client n'a pas laissé de commentaire.Dale R.
Love this service location, and JulieDoran H.
Le client n'a pas laissé de commentaire.Tim M.
Le client n'a pas laissé de commentaire.Martina S.
I have been a lifelong customer of Uhaul but have never had an experience like this. It was a TERRIBLE moving experience. I moved my truck rental from Vancouver to Portland as I was told verbally it was a guaranteed rental. However, when I went to pick up the truck it was not there and we waited almost 6 hours before finally having to pay someone to drive 2 hours round trip to pick up a truck in Salem. We missed out on our movers, had to scramble to find new help, they had no experience in packing a truck so I had to rent a second truck to fit everything. We were a day late getting out of the house and I also had extensive damage to antique furniture that is irreplaceable and will cost a fortune to restore, if it can even be done. I called to complain and seek a refund or compensation and finally reached a manager who was rude, unhelpful and nasty. I hope I NEVER have to use Uhaul again and will be sharing my experience with anyone who wants to hear it. No reflection on this location but I will never recommend Uhaul to anyone again.Barbara L.
Le client n'a pas laissé de commentaire.Daniel B.
I made my reservation online, checked in online, but had to do it all over again when picking up the trailer onsite. Your system was down, or something. A waste of 30 minutes in a very busy day.James B.
Customer service was outstanding! I rented a trailer I thought was big enough, but it wasn't and owners still worked with me even after closing to get me the correct one I needed! Great people tooKalvin M.
Very friendly/ helpful staff!William E.
The person who helped me with the trailer was great to work with. I've rented from U haul 3 times in the past two months from 3 different locations and today's experience was by far the best.Brian H.
Le client n'a pas laissé de commentaire.Jason B.
Le client n'a pas laissé de commentaire.greg T.
U Haul truck reservation number 90331125 Michele Weiss I first called on 3/15/21 to reserve a 15 ft. truck one way to Salem, Oregon. I waited on line for 9 minutes and was disconnected. Called back and wait 16 minutes before speaking to a person. The service then was good, I asked the person if I had to call and confirm before the pickup date on 3/25, he said no he guaranteed the truck would be at the Sunnyvale local (approx. 7 miles from my home). I called back on 3/18 and changed the pickup time to an earlier time. Also made arrangements for moving help, that service was good, but I have nothing but trouble getting into the program to leave a review for the 5,95 fee handling. On 3/24, I received a call 24 hours before my pick up time telling me there wasn't a 15 ft. truck available, would a 10 ft. work. No a 10 ft. wouldn't work and even though they have 12 ft. trucks showing on the website, there were no 12 ft. truck either. I was given the choice of cubes or driving to pickup truck at San Francisco, approx. 44 miles away from my home. I took the truck in San Francisco option. I called the number for San Francisco location., waited on hold for 41 minutes, and was disconnected. Called back and waited on hold for 31 minutes. I talked to Orry and explained my situation and asked him to have the location call me at or around 5pm to verify the truck would be available for pickup Thursday morning at 8am. They did not call me to verify the truck would be available. When I picked up the truck, no change was made to the mileage on the rentalâ€¦even though U Haul added 44 miles to my actual mileage. First, there is a pattern of issues with your on hold function and being disconnected. Second, your customer service is very poor with the promises of trucks, last minute changes, call backs after a serious change to the reservation, and the information on your website. I realize there can be changes to last minute reservation but I made reservations for a truck 10 days in advance and was told it would be available 7 miles away, not 44 miles away. Third, your app with check out has issuesâ€"the estimate on the fuel level was off on the truck and when we tried to change it errored out. Check out record said 3/8 level and it was closer to 1/8, another customer service issue. I respectfully request a refund of 200 $. (15 %). The experience with your company was not up to any kind of good customer service. Please credit my credit card on file with the refund of 200 $.MICHELE W.
I had a much better experience picking up trucks and trailers in the past from other locations. The appliance dolly was in very poor condition. I had to load the dolly and blankets in the back of the truck, previously they have always been loaded into the truck for me.Richard B.
You return procedure using a phone when the business is closed did not work. Your website eas down. I tried to park as instructed but a se ond tru k had parked perpendicular to another truck , so I did the best I could, under the circumstances.DONNA F.
Le client n'a pas laissé de commentaire.cory R.
The women who checked me in was not wearing a mask. The inside of the truck had a coffee spill and cookie crumbs. She did great customer service wise though. I'mchelsea S.
Absolutely the best and easiest rental experience I've ever had!Jack H.
Le client n'a pas laissé de commentaire.sandra C.
Le client n'a pas laissé de commentaire.mel S.
Le client n'a pas laissé de commentaire.David E.
i had to drive to a location 6 miles out of the way, return it in 4 hours, then the check out process was rediculous. i will never rent a truck from them if i can. Also they charged me twice and at this point ill pay a stranger for a ride.Brittney W.
Julie is very friendly and helpful. Don't waste your time going anywhere else. Trucks are in great shape and always clean. The BEST place to get trucks hands down!!Ethan G.
Great customer service and the truck was perfect!! Thanks for helping make our recent move a success.Travis T.
I absolutely love this U-Haul location they are helpful friendly on time and give excellent quality customer service.Kenneth A.
Le client n'a pas laissé de commentaire.Heather C.
Le client n'a pas laissé de commentaire.aaron C.
Le client n'a pas laissé de commentaire.Shane S.
Staff was very pleasant and helpful! First truck developed an engine problem and they were very quick and helpful with getting me back on the road with a different truck. Excellent service has always been my experience with U HAUL.Lester H.
Great ! Friendly and helpful service.john T.
I've rented here several times. Great experience as always. MERCICody C.
Nothing really to improve. The staff was eager to help from the beginning of the check-in process through the end of the check-out process. With everything going on in the world right now, it was a pleasure to see a company which really cares about their customers. Uhaul, should really purchase lunch one day in the near future as a thank you. If do not not or are not willing to, let me know and I will gladly do so.Troy S.
Le client n'a pas laissé de commentaire.Jeremy W.
If someone can not use the truck after picked up due to weather issues. Ice storm. They should help them out and let them rent it a different day. Change the reservation date. My storage until did not have power so I could not move. Still had to pay for the truck . Only drove to my storage and then parked the truck.Erin T.
Le client n'a pas laissé de commentaire.MICHAEL B.
Great customer experience, two for two times.Michael S.
Le client n'a pas laissé de commentaire.alejandro C.
Customer service was confusing leading up to my reservation, but everything was handled smoothly in the end. Julie was very friendly and helpful, she made the whole process easier and I appreciate her!Josh H.
Excellent customer service!!willis H.
The lady was friendly. I called to make sure they were open. When we went to drop off the GPS SAID LOCATION WAS ON THE LEFT... THERE WAS nothing but trees as we drove further (1/4) mile down the road I seen what the lady had told me on the phone for markers... we had to pass it and turn around which was dangerous! There was a sign out front that stated "We Buy RVS" as a marker and a couple of U-haul signs... U-Haul needs to get some signage out on this road before you get to, an pass the location...Warren L.
good experienceMICHAEL B.
Le client n'a pas laissé de commentaire.Dan T.
Lady was very very rude..will not use Uhaul ever again.Esteban P.
Le client n'a pas laissé de commentaire.MARK ROBERT S.
Friendly and fast serviceBRENT R.
Le client n'a pas laissé de commentaire.mike P.
Le client n'a pas laissé de commentaire.dermac M.
It's in a very inconvenient locationJOLENE G.
The proprietor of this location was very condescending and rude. She reminded us how to fold the blankets to her liking. Her demeanor about what she would do if we didn't follow the rules to her specification and liking was not only threatening, but also left me wondering how many fees would be tacked on. Since this was a return trip rental, she reminded us constantly about what a wonderful vehicle this was and that it â€œDrives like a dream.â€ We beg your differ. I wouldn't rent from this clown if she had the last truck. I would also like to point out that at know time did she put on a mask and right now during a surge in Covid cases. She couldn't have made her political views more clear on that matter even if she wore a Trump MAGA cap. Ugh! What a piece of work.Russel S.
Get updated equipment. No fault of the property or people but the only trailer available was old and rusty. It should have been decommissioned long ago. Unfortunately, it was the only one available. Also unfortunate, due to its condition, thieves were unsuccessful at cutting my lock but were successful at cutting the rusted mechanism on the UHaul trailer. I went through UHaul's insurance who told me they did not cover theft.Cale M.
Awesome customer service! Super fast and easy! Absolute joy to work with!Brian D.
Julie has been amazing through all 3 of our interactions.Babsy B.
Lady at the counter was rude and not wearing a mask. She didn't inform me turning the truck in after hours would cost 20 $extra. I'm so sick of hidden fees. I'll use home depot next time i rent a truck.daniel S.
Always friendly and helpful. ThanksCody C.
Wear a mask please . She was unprofessional and aggressive , you better have the truck back at 345 , said this over and over like I was using my Moms car and I'm 53 years old .linda J.
exceeded my expections, truck was there, clean, ready to go, on time. knowledgeable clerkMike B.
I enjoyed the friendly counter customer service.Joe M.
Le client n'a pas laissé de commentaire.Stephen B.
Not much that I can see you do a very good job at certain placesBillie B.
Employee was very rude and not helpfulTim D.
No waiting! Check in and check out were very fast. Truck was full of fuel and in excellent condition. The ramp made it a lot easier For loading and unloading. The only thing that might improve the experience would be if they had well trained gorillas available to do the heavy lifting.Joseph S.
This was the third location that i was sent to get my trailer, they finally were able to give me the trailer i had reservedcwith my 20 ft uhaul. Other then me running around and posdible not getting the trailer the service was exceptional.Christine B.
Le client n'a pas laissé de commentaire.Jessica E.
Not very friendly or helpful, Gate was closed for return, over charged me. Reservation was changed last minute to this location and forgot to put equipment on. After hours return charge of 20 $was not explained but they were not open when I returned.DERRICK M.
Le client n'a pas laissé de commentaire.Ronda B.
Le client n'a pas laissé de commentaire.PAUL M.
Friendly, efficient check-in/out experience. No hassles, just good ol' neighborly service.RYAN S.
Le client n'a pas laissé de commentaire.DALEN D.
Le client n'a pas laissé de commentaire.Kelly H.
Le client n'a pas laissé de commentaire.dermac M.
The man on the phone was very informative and professionalVELMA A.
Le client n'a pas laissé de commentaire.Jacob M.
very helpful and clear instructionsPatricia R.
Le client n'a pas laissé de commentaire.Gary M.
I rented the u haul from Kim. I was never told I was required to sweep out the truck prior to returning it. My daughter returned the truck for me. Upon returning it, Julie G was very rude to her! She kept telling my daughter she was informed of the requirement when she picked up the truck. My daughter told her several times that she did not pick up the truck, she was simply doing me a favor bu returning it. ...I paid the fee, but will not return to this location because of the poor customer service Julie provided.Angela S.
Dropped off after hoursJEFFREY L.
Le client n'a pas laissé de commentaire.Samuel P.
Le client n'a pas laissé de commentaire.Mark C.
Truck was so easy and fun to drive!!! I had the 19,95 truck, and it was a large space for all my things!janelle W.
Customer service was excellent on pick up and drop off.Tracy S.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.Ricky M.
Very nice and helpful.Ronald M.
Total Q V C - Quality, Value and commitment, providing a level of customer service that is a rare commodity these days. Love the staff and their fast service; combined with a quality product (UHAULS) well maintained rental trucks. Thanks Julie your a top notch employee. PS Julie you guys need to update your KD Sand & Gravel sign out front, it's starting to fade and in the shade it's hard to see. Thanks again and will see you soon. Your my number #1 go to Uhaul rental agency.Dan L.
Nice people, helpfulgeo M.
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