Évaluations des clients Kean Auto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Kean Auto

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Jason K. le

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Le client n'a pas laissé de commentaire.

RON H. le

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Le client n'a pas laissé de commentaire.

William R. le

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Erick was very helpful, accommodating and thorough.

Ira A. le

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Le client n'a pas laissé de commentaire.

Marc R. le

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Le client n'a pas laissé de commentaire.

brenda K. le

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The only issue was that the high beams didn't work.

Andrew P. le

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Le client n'a pas laissé de commentaire.

George S. le

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I’ve twice used them for drop pff’s. They are fast, polite and efficient. The premises are clean and organized. You are doing everything you should be doing in my opinion. Perhaps the only suggestion I could make is better signage of your location.

David B. le

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Le client n'a pas laissé de commentaire.

Tracy E. le

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Le client n'a pas laissé de commentaire.

Curtis R. le

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So then, My U-HAUL experience started out normally enough. I booked a truck online and agreed to use the "convenient" EZ 24/7 Truck Share system (or something to that effect - I can't find any reference to it on the website). I was simple enough, though it took numerous tries to get my photo's to upload. But, after a good half hour of attempts, it worked. The time, was of no real concern . . . because, the RentAll place on McPhee that I was to pick up the truck from was closed with doors locked. I found the truck easily enough. After clicking the button stating I had found the truck, I was directed to pick up my keys from the agent at the counter. Simple enough, if there had been an agent. During this time, I had also been in contact with 4 different U-HAUL agents on my phone. They tried their best. They tried calling the rental agency - no answer (no one was there, the doors were locked). And they tried calling the agents home number - again, no answer. My scheduled pick up time was 10:00 AM. The time stated on the front door that the RentAll was open. It wasn't open. As well, there were other groups of very unhappy U-HAUL customers at the front doors. Some banging on the doors in frustration. Others complaining, but waiting until someone would open up so they could rent a truck. I had limited time available to me. So I called and talked to another U-HAUL rep (the 4th person) who was the one trying to contact the owner of the RentAll place. By this time it was 11:15. They arranged to switch my rental from the McPhee location to the Kean Auto location. The Kean Auto location did not have a 10' truck available, so they offered my a 20' for the same price. I agreed and left the McPhee location around 11:30. Kean Auto is, unfortunately, tucked back from 29th St. and I did pass it, twice, before realizing how to get to their lot. The gentleman at the counter was, shall I say, "displeased" that I was there. At least that was the impression I got from him. He said this sort of thing happens ALL THE TIME. Not just on occasion, but ALL THE TIME. Even my son's girlfriend had warned me away from the McPhee location stating, "10:00 appointment? You won't get out of there before noon." I had a feeling she would be right. And she was. I was finally on my way out of the Kean Auto lot at about 12:30. Only 2 and a half hours after my guaranteed rental appointment. The rental return was a walk in the park. I topped up the fuel and had cleaned out the box. so it was quick and painless. I would strongly recommend pulling the license from the RentAll location. It is a horrid looking facility from the outside. Lots of broken down equipment along the side and the condition of the inside of the store (looking in from the front doors) was dirty and nasty and disgusting. I would never purchase anything from them. If I ever need to rent a truck again in the future, I will look elsewhere before I consider U-HAUL again.

Joel S. le

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Amazing! Above and beyond Thank you so much, made moving easier

darin H. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Karen Y. le

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Le client n'a pas laissé de commentaire.

Wayne K. le

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Le client n'a pas laissé de commentaire.

LOVENA H. le

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Truck we ordered not available. Incorrect invoice sent - wrong customer, wrong invoice. Incorrect invoice sent another time - right customer, wrong address, wrong amount. We were told we wouldn't be charged for the 2nd day because of the inconvenience and expense incurred from wrong truck size

Laurel P. le

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Le client n'a pas laissé de commentaire.

randall L. le

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Kean Auto gave me excellent service & went the 2nd mile. The provincial U-Haul rep seemed unaware of where inventory really was located & told me there were NO car carriers on Vancouver Island. We HAD to find our own.

Gordon S. le

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Le client n'a pas laissé de commentaire.

George S. le

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A little hard to find it as the frontage and signage is is not directly visible from the road. However it’s a recent move to that location so that may be the reason why. Otherwise they were efficient, quick and personable. Thanks.

MARC P. le

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Le client n'a pas laissé de commentaire.

Jeremiah V. le

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Truck was absolutely filthy, there was dog hair, mud in the front, and rice, dirt and oil stains in the back. Resulting in me wasting precious hours on cleaning a truck that could've been cleaned any number of days ago, but due to severe incompetence lack of respect; Kean Auto, failed to deliver a customer ready truck/equipment to a valuable customer. After this appalling experience I am most disgusted in the way Kean conducts business on behalf of U-haul. I don't believe I'll ever be renting a uhaul truck ever again!

Travis P. le

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Le client n'a pas laissé de commentaire.

Claude G. le

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Le client n'a pas laissé de commentaire.

Janet B. le

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Lots of space to park, very visible key drop, clean yard, great location.

Jason M. le

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Fairly easy to find. Large lot to back into.

WAYNE G. le

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Le client n'a pas laissé de commentaire.

AARON M. le

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counter staff were great , the interior and exterior of the van were dirty van had transmission issues and wouldnt shift when accelerator was pushed , and over all the ,I rent car truck and vans regularly experience of renting from uhaul was disappointing

Andrew M. le

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Le client n'a pas laissé de commentaire.