Évaluations des clients Kean Auto Services

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Kean Auto Services

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Jeff D.
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Pick-up was fairly quick and easy but I was disappointed that the location did not have any stock of the dolly I had reserved. Staff was friendly and helpful.

david M.
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Nothing

Jon M.
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Le client n'a pas laissé de commentaire.

sue W.
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Not rent out trucks you know need maintenance Had we needed to go up a long or steep hill or a hill and even half loaded the truck was only doing 20 mph with just a couch in it Service was very good however Peyton very helpful and quick service

Leah W.
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Le client n'a pas laissé de commentaire.

Eric H.
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Update u-haul website and conversions on website as well as update pricing, update trucks that are available at locations.

Marits L.
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Perhaps giving the truck a bath would be a good idea?

Ruth B.
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The young boy Peyton who seems to run the place was very good at the computer and serving us to do the things we needed. He had a great attitude and was very polite. The area where he could improve significantly is knowledge about picking up a truck when they are closed. I asked him several times if he could help us figure out how to get the truck earlier than 9:30 AM when he arrives at work for the day.,. He said there was no way I could pick it up before 9:30 AM. I had told him I couldn't afford to pay for an extra two days so that I could pick it up the day before and drop it off a day later just to return it when they were open. I asked him a couple times if there wasn't a way we could solve that problem. But he said no.! Finally my daughter phoned him and asked him several different ways how we could pick up the truck earlier. Finally he relented and said “well I suppose you could check in online and then pick it up early before I get here!!”That was very very frustrating and stressful!!! He is a lovely polite boy but he needs to learn the U-Haul system a lot better and be able to advise customer on how to solve their problems. He just couldn't seem to figure things out for us. He told my daughter their 9:30 AM opening time was earlier than most U-Haul places! My daughter informed him that she has rented U-Haul trucks in other cities that were open much earlier than that. Also the inside of the truck was not swept out and had lots and lots of dust and dirt on the floor! So we had to do that before we could even start loading our belongings. Some of our couches are white and I was worried that seeing the truck floor hadn't been cleaned adequately it would make our couches dirty!

john P.
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First issue - I get to my destination to discover the rear door was wide open. No indication from staff that I should check it prior to leaving the lot. Is it common practice to leave the door open while parked? Second issue - I was charged for gas even after putting more that enough into the tank, was not even asked if I had filled it up. How can I be charged $11.44 for gas to cover 12.5 miles? Staff not very communicative, to say the least.

ken E.
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Nothing. Peyton, your representative is outstanding.

Stephen H.
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After hours drop off. U haul app would not work. I called call center and advised. After received a bill for extra gass (I filled to required level) an overtime without proper checkin.

Clark T.
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Le client n'a pas laissé de commentaire.

Andrew W.
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Customer service at this location was excellent. Online reservation system worked seemlessly.

Allan R.
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Le client n'a pas laissé de commentaire.

Jenny A.
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I have rented a truck of 29.95 for 2 hrs and they charge me 104.15 explanation was not clear. I have and extended insurance that cover all my rentals and that was not enough for them :(

Roger W.
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Le client n'a pas laissé de commentaire.

Spencer M.
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Le client n'a pas laissé de commentaire.

Gary C.
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Le client n'a pas laissé de commentaire.

PETER A.
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Very efficient rental experience, thank you!

Kwame M.
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The customer service gentleman was friendly and helpful. The whole experience was not stressful. Te signing out of the vehicle was very quick.

Micheal A.
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Le client n'a pas laissé de commentaire.

Hugh M.
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One improvement would be to have photos of each side of truck match the current condition.

Timothy J.
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The app doesn't work in Canada. I had to log in using the website, and it took much longer than necessary. Also, for full disclosure, please tell people to have their passport handy for secondary verification. Even better, do this verification the day before pickup so that the day of is much faster.

Eric M.
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Le client n'a pas laissé de commentaire.

GRANT M.
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Le client n'a pas laissé de commentaire.

HERBERT B.
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I arrived at the location and was advised that the employee would return in 15 minutes. Had to wait to return my vehicle.

Brenden T.
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Le client n'a pas laissé de commentaire.

Gary F.
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Le client n'a pas laissé de commentaire.

Dirk D.
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Very appreciative of UHaul for upgrading me from a trailer to a truck after not being able to secure a trailer for my move. And honouring the price without asking

Carla P.
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Friendly staff

Frederick R.
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Same issue as pickup, app said I needed to turn on location services - it was. It was a few minutes after Kean Auto closed, but there was someone in there. While I parked the truck and locked it, he came out and got in his truck and left. I had to pay for an after hours drop off. Not sure why this was worth extra money.

Tanya M.
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Le client n'a pas laissé de commentaire.

Bryan G.
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Peyton is great!

gregory H.
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staff were very friendly and efficient.

DARLENE G.
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I first went to the wrong pick up location so be sure to check the address for where to pick up your rental on the email they send you the day before.

Bruce H.
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Le client n'a pas laissé de commentaire.

jae dea J.
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The online registration is fairly generic and was not clear if your option choice was not available. The dealer was very helpful in sorting it out.

Phillip H.
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Le client n'a pas laissé de commentaire.

DOUGLAS G.
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Le client n'a pas laissé de commentaire.

Singh G.
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Le client n'a pas laissé de commentaire.

stephen D.
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Great Service

Mathew M.
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Very easy

Keith G.
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Returning the truck at Keen's was easy and quick. A great conclusion to a cross country move. U-Haul and its dealers made for an easy move.

Patrick M.
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The keys were not in the lock box. So if no one was there, wouldn't have been able to access.

David C.
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My concern is not with Kean automotive, but with your online system. As I live overseas, I used my current drivers license from the UAE when booking. At the site, your system did not think I was at the right location, even thought google maps showed me right beside the truck. Then, your system asked for an additional piece of ID as I was using my UAE license. DO you carry your passport with you? Is there a reason the system did not ask me for it when I made the reservation? After 40 minutes on the phone, on your website that timed out, someone from Kean was able to help me. Today I get a bill where i have been charged and after hours fee, even though your contract says i must use my mobile to return if it is after hours. It was 1:30pm, AND I am being charged for your coverage that I had to turn down several times in the booking and checking out. Last time i needed a truck National agreed to meet me a location that is closed on weekends just to help me out. I will only call them in the future.

William G.
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Online booking defaulted me to pick up at 1049 McPhee Ave, Courtenay, BC V9N 3A1. NEVER default someone to 1049 McPhee Ave. Waited 1H 45min for dude to process customer before me. He was competent to hook up equipment. But could not perform the simplest task on his tablet. His knowledge of your IMS was horrendous. I left went to Keen Auto and they had my rental done in 15 minutes. Keen Auto UHaul 5 stars, clean, friendly, helpful. (1049 McPhee, Disorganized employee woefully unfamiliar with your software (1 out of 5 stars)).

Rick D.
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Le client n'a pas laissé de commentaire.

Robert W.
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Your reservation system sucks. Had what I needed booked a week in advance, the day before pickup, was told I would have to drive 45 min to another town to get what I needed. I rebooked for 2 weeks later, day before was told I would have to take a smaller trailer or drive to another town to get one. After driving 45 min and waiting 30 min to pick it up, was told there was none there. Had to go to another location and finally someone who seemed to know what they were doing. I do not recommend booking on line, as uhaul doesn't seem to keep their word after online system says “confirmed”! The guy at keens auto was very helpful, but no one else at uhaul seemed to care about my time or schedule.

Jim R.
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I just wish the place had more units.

Albert R.
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Le client n'a pas laissé de commentaire.

John W.
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When I went in he was very short with me. Gave me the paperwork and key and said I think you know where it is. Never did a walk through. Never showed me anything on the rental forms or gave me my forms that I needed for insurance which I said I didn't want and the guy said it was mandatory. Which it is not. The uhaul Was disgusting and there was ashes in the ashtray. I found old food that my son almost ate. There was no inspection sticker on the uhaul either from their lot. And when I called the main uhaul office and told them about the insurance thing I had an area manager named teddy dfantis call me and pretty much call me a liar on the phone and was very unprofessional. I would not recommend this location to anyone ever and I've contacted a lawyer to deal with the situation as I feel I've been taken for a ride.

Vernon S.
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No information on how the system works. The truck was fine but I did not know that I was going to be getting emails and ended up paying more than I should've.

Lorie W.
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Le client n'a pas laissé de commentaire.

Cris W.
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Great price on a 2 day, one-way rental. Easy to deal with, fair and reliable. Thanks!

Shauna R.
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Great friendly service.

Sandra B.
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Le client n'a pas laissé de commentaire.

Beverly M.
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Le client n'a pas laissé de commentaire.

James L.
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Le client n'a pas laissé de commentaire.

DARREN P.
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Le client n'a pas laissé de commentaire.

James M.
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Poor hours of 9:AM to 4:00PM Poor days as not open on weekend, When do these people think we move? Had to on-line return while tripping around unlit gravel parking lot, Will never do this again!

Gregory G.
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Was charged much more than the advertised rate and mileage allowed.

Aliyah F.
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Le client n'a pas laissé de commentaire.

Phil P.
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Le client n'a pas laissé de commentaire.

Stewart H.
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Le client n'a pas laissé de commentaire.

Donald M.
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Le client n'a pas laissé de commentaire.

Jayne K.
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Le client n'a pas laissé de commentaire.

Megan N.
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After-hours drop off was easy to use.

Chad H.
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Le client n'a pas laissé de commentaire.

Michael T.
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Le client n'a pas laissé de commentaire.

Sharon B.
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Computer processing of application was cumbersome Service rep was frustrated by system.

JODELL W.
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The Westlock U-Haul was trying to charge us 55 miles of our mileage allowance. What was bull shit cause we were allowed 400 likes more then we drove. NEVER again. And I didn't get money back for cleaning the truck or no dolly in the truck when I got it in the first place. BULL SHIT.

Jason K.
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Le client n'a pas laissé de commentaire.

RON H.
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Le client n'a pas laissé de commentaire.

William R.
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Erick was very helpful, accommodating and thorough.

Ira A.
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Le client n'a pas laissé de commentaire.

Marc R.
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Le client n'a pas laissé de commentaire.

brenda K.
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The only issue was that the high beams didn't work.

Andrew P.
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Le client n'a pas laissé de commentaire.

George S.
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I've twice used them for drop pff's. They are fast, polite and efficient. The premises are clean and organized. You are doing everything you should be doing in my opinion. Perhaps the only suggestion I could make is better signage of your location.

David B.
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Le client n'a pas laissé de commentaire.

Tracy E.
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Le client n'a pas laissé de commentaire.

Curtis R.
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So then, My U-HAUL experience started out normally enough. I booked a truck online and agreed to use the "convenient" EZ 24/7 Truck Share system (or something to that effect - I can't find any reference to it on the website). I was simple enough, though it took numerous tries to get my photo's to upload. But, after a good half hour of attempts, it worked. The time, was of no real concern . . . because, the RentAll place on McPhee that I was to pick up the truck from was closed with doors locked. I found the truck easily enough. After clicking the button stating I had found the truck, I was directed to pick up my keys from the agent at the counter. Simple enough, if there had been an agent. During this time, I had also been in contact with 4 different U-HAUL agents on my phone. They tried their best. They tried calling the rental agency - no answer (no one was there, the doors were locked). And they tried calling the agents home number - again, no answer. My scheduled pick up time was 10:00 AM. The time stated on the front door that the RentAll was open. It wasn't open. As well, there were other groups of very unhappy U-HAUL customers at the front doors. Some banging on the doors in frustration. Others complaining, but waiting until someone would open up so they could rent a truck. I had limited time available to me. So I called and talked to another U-HAUL rep (the 4th person) who was the one trying to contact the owner of the RentAll place. By this time it was 11:15. They arranged to switch my rental from the McPhee location to the Kean Auto location. The Kean Auto location did not have a 10' truck available, so they offered my a 20' for the same price. I agreed and left the McPhee location around 11:30. Kean Auto is, unfortunately, tucked back from 29th St. and I did pass it, twice, before realizing how to get to their lot. The gentleman at the counter was, shall I say, "displeased" that I was there. At least that was the impression I got from him. He said this sort of thing happens ALL THE TIME. Not just on occasion, but ALL THE TIME. Even my son's girlfriend had warned me away from the McPhee location stating, "10:00 appointment? You won't get out of there before noon." I had a feeling she would be right. And she was. I was finally on my way out of the Kean Auto lot at about 12:30. Only 2 and a half hours after my guaranteed rental appointment. The rental return was a walk in the park. I topped up the fuel and had cleaned out the box. so it was quick and painless. I would strongly recommend pulling the license from the RentAll location. It is a horrid looking facility from the outside. Lots of broken down equipment along the side and the condition of the inside of the store (looking in from the front doors) was dirty and nasty and disgusting. I would never purchase anything from them. If I ever need to rent a truck again in the future, I will look elsewhere before I consider U-HAUL again.

Joel S.
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Amazing! Above and beyond Thank you so much, made moving easier

darin H.
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Le client n'a pas laissé de commentaire.

Robert M.
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Le client n'a pas laissé de commentaire.

Karen Y.
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Le client n'a pas laissé de commentaire.

Wayne K.
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Le client n'a pas laissé de commentaire.

LOVENA H.
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Truck we ordered not available. Incorrect invoice sent - wrong customer, wrong invoice. Incorrect invoice sent another time - right customer, wrong address, wrong amount. We were told we wouldn't be charged for the 2nd day because of the inconvenience and expense incurred from wrong truck size

Laurel P.
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Le client n'a pas laissé de commentaire.

randall L.
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Kean Auto gave me excellent service & went the 2nd mile. The provincial U-Haul rep seemed unaware of where inventory really was located & told me there were NO car carriers on Vancouver Island. We HAD to find our own.

Gordon S.
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Le client n'a pas laissé de commentaire.

George S.
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A little hard to find it as the frontage and signage is is not directly visible from the road. However it's a recent move to that location so that may be the reason why. Otherwise they were efficient, quick and personable. Thanks.

MARC P.
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Le client n'a pas laissé de commentaire.

Jeremiah V.
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Truck was absolutely filthy, there was dog hair, mud in the front, and rice, dirt and oil stains in the back. Resulting in me wasting precious hours on cleaning a truck that could've been cleaned any number of days ago, but due to severe incompetence lack of respect; Kean Auto, failed to deliver a customer ready truck/equipment to a valuable customer. After this appalling experience I am most disgusted in the way Kean conducts business on behalf of U-haul. I don't believe I'll ever be renting a uhaul truck ever again!

Travis P.
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Le client n'a pas laissé de commentaire.

Claude G.
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Le client n'a pas laissé de commentaire.

Janet B.
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Lots of space to park, very visible key drop, clean yard, great location.

Jason M.
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Fairly easy to find. Large lot to back into.

WAYNE G.
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Le client n'a pas laissé de commentaire.

AARON M.
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counter staff were great , the interior and exterior of the van were dirty van had transmission issues and wouldnt shift when accelerator was pushed , and over all the ,I rent car truck and vans regularly experience of renting from uhaul was disappointing

Non reviews have been submitted for this location.

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