Customer Reviews for Keepers Self Storage
(Concessionnaire U-Haul dans le voisinage)

653 évaluations

92 Rte 59   Nyack, NY 10960
(1 mile east of rte303 on north side of rte 59)

(845) 353-2829

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 7h pm
  • Sam : 10h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 5/31/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(845) 353-2829

92 Rte 59
Nyack, NY 10960
(1 mile east of rte303 on north side of rte 59)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 7h pm
  • Sam : 10h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 5/31/2021: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANA K. 
Évaluation :
5

Convenient and professional.

Ivan P. 
Évaluation :
1

Wasn't able to return and forced to keep truck over night and is being overcharged.

ALEXAANTONIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISANDRO P. 
Évaluation :
5

The only thing we would improved is the GPS pin location on Waze and Google Maps are not where the actual UHaul pick up at Keepers is in Nyack. It's showing the it's the next street to turn. Instead of the lot for Keepers

NICOLEM L. 
Évaluation :
5

Great, friendly service at the front desk!

ELIZABETHANN D. 
Évaluation :
5

I had reserved 10 rental blankets online. I wish I was told ahead of time that this location didn't have them. 1- I wish they did. 2- I would have picked up the blankets during the week, if I knew in advance. Otherwise, Stanley and (female associate when I returned) were so friendly and helpful!

Michelle S. 
Évaluation :
5

The brakes need to be checked! Office staff was friendly and vey helpful!

ANTONIO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
1

service was poor

Yoseph M. 
Évaluation :
5

they were straightforward and efficient

Reuben M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
1

When I picked up the rental, it had low air in the tire, I told the girl behind the counter and she said I would have to wait for her partner to come back to air up the tire. I could not wait. Then I noticed the receipt said I had to bring the truck back with 3/4 tank of gas, yet it only had 1/2 tank. I asked the girl to note this and she said it would not be a problem, everyone does it and to just bring the truck back with at least 1/2 tank and I would be ok. I am not,ok since I was charged a fuel charge which I wanted to dispute, but no one ever called me as noted on the return site. I rented the truck at 3pm and with the understanding that I had it for 24 hours, yet my contract said I had to have it back by 2pm the next day. Again, I went in to ask the girl behind the counter to note this. She said it was not necessary and that I would be ok. Finally, when I dropped off the truck, I did not agree to the charges - due to the fuel charge noted above - the site said someone would call me back. No one ever did and just charged me the charge anyway. How do you train your people/run your business ?. I will never use this site again.

Philip S. 
Évaluation :
2

No 24hr key drop off plus my car was locked in their parking.. also they charged me for 2 days after I was calling in to exatned reservation but they didnt allow me to keep it for the sec they forced me to return it in morning

SCHMUEL L. 
Évaluation :
5

Friendly staff and easy location.

Shuzhong B. 
Évaluation :
5

Smooth experience all around, check in process took little to no time and I was off and on my way. Gas station located right by storage center.

ANDREW D. 
Évaluation :
5

Truck fuel level was on empty when I picked up the van. Barely made it to the gas station.

Douglas S. 
Évaluation :
3

The woman in the office was outstanding. But i was misinformed before my arrival, by the U-Haul 800 number that after hours drop-off was possible. I was also able to reserve the van online for a 8 pm return, when the place closes at five. Why would I be able to rent beyond closing if there is no after hours return? I was renting a “local” van for one day; and therefore there was no option to return to a different site. I had to hustle like mad to get my move done. The unbalanced tire gauge was on non-stop. There is no usb port in the van. The woman in the office was courteous and extremely competent. The 19 dollar per day fee evaporated on the website due to the amount of miles i was traveling. The can was no bargain. Probably could have hired a guy with a truck for the same price.

Patrick K. 
Évaluation :
5

Quick in and out and pleasant to work with.

Cheryl M. 
Évaluation :
2

I rented from this site because online it listed it was a 24hr return site. I listed my hours of having the Uhaul until 10pm. It wasn't until I got to the location to pick it up that I was told I could not drop it off after 7pm. I tried to rush my move and called the location because I was going to be about 10mins past 7pm to return the truck. The man I spoke with told me he would not wait and I needed to drop it off at a different location. I called Uhaul customer service when I was returning it because online check in wouldn't let me change the location. Luckily they were helpful so I didn't have to pay the fee to drop off at the other location. However, I had to drive and addition 10 miles to get to the location he told me to leave it so I had to pay additional milage. Had I known this location would not let me drop off after hours I would have rented from somewhere else.

Jessica S. 
Évaluation :
5

Excellent help at the counter, very convenient!

Patrick H. 
Évaluation :
2

What a shame. Equipment was excellent but the counter person at this location was horrible (Leticia). Good luck.

Ray V. 
Évaluation :
5

Frankly, this was the best Uhaul experience I've ever had. Stanley really helped me out quite a bit. The whole experience was frictionless, and dare I say, pleasant.

Alexander F. 
Évaluation :
5

My experience at Keepers was great. However, securing the reservation was absolutely NOT. I attempted to book my reservation online and got an error every time. So I tried calling the 800 number and was kept on hold for a solid HOUR and then hung up on. I also tried accessing the chat function on the website but got no help there either. A very disappointing experience with no explanation

Lisa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW SCOTT C. 
Évaluation :
5

Man at the counter VERY nice & helpful. Thank you for making it easy.

shelly U. 
Évaluation :
5

This went a lot better than the pick up process did

JUDITHA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDOS N. 
Évaluation :
5

Change the start rental time to 8am instead of 10am. At that location.

JENNIFER ROSABEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
2

Disinfectant spray was all over the inside of front windshield , with this thick film it made it hard to see out. Asked representative if he had something to clean it, then brought him outstrip show. He only had paper towel. Used that and windshield wiper fluid to clean up.

steven G. 
Évaluation :
5

n/a

Mary W. 
Évaluation :
5

My u haul truck showed up to the location 30 min late. I was waiting in the office for 40 min

Meaghan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill L. 
Évaluation :
1

1). Rental van was not wiped down inside at all. Spills and cigarette ashes in cup holders on the dashboard. (UNSAFE) 2). Tire pressures were at UNSAFE levels. Front tires were both 16 lbs too low. Rear tires were 20 and 33 lbs. Too low !!!!! 3). The location does not have an air compressor nor facilities to wipe down the interior. Had to go home and get my own wipes and air compressor to make the rental safe. This review is also posted on Google.

George K. 
Évaluation :
2

I was disappointed to be charged additional milage considering Uhaul changed my pick up location to a place further from my destination. I should not have been charged at all.

Kelly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINR T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

You need a little more maintenance opportunities on the vehicle. It had a low tire pressure light on. Altogether though the vehicle was good enough and the customer service was impeccable!!

Douglas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
5

Fill the tank and put air in the tires after each rental.

Foster B. 
Évaluation :
4

Oil changes overdue for maintenance.

JULIETTEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina T. 
Évaluation :
5

Have the tire pressure sensor not active by checking tire pressure, especially when there is a tire in cargo area.

Stefan H. S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNWILSON S. 
Évaluation :
3

How to put a trailer on myself I'm 72years old and my son had a help 6 x12

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN S. 
Évaluation :
5

Friendly & convenient location with storage units for rent on site.

Juliette B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yolanda M. 
Évaluation :
5

Convenient Nyack location for Uhaul rental & storage facility, with units to rent.

Juliette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander D. 
Évaluation :
2

I hope someone in charge read this : I went to return the van at 3:30PM. Found a note that said (took Picture) Will Return @ 5:45PM. I stayed until 4:20 PM waiting. Had to return home to take care of children. Returned by 6:00 PM to return Keys. Your store was unattended for more than 4hrs. You are losing business, and I as a client, had to scrambled my precious time and other responsibilities.

Evelina A. 
Évaluation :
5

Was super easy to reserve. Really good van. Move was really fast

Fritz K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tara K. 
Évaluation :
3

I just wish the box teuck

Gabriel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurence D. 
Évaluation :
5

Rien

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramzi M T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
5

Excellent customer service, & I highly recommend this rental location!

Juliette B. 
Évaluation :
5

Great experience

REGINALD C. 
Évaluation :
5

Overall amazing experience. Great staff. No issues at all.

Flor M. 
Évaluation :
2

Change location where the vehicle will be pick up. I schedule the truck to be drop off at 6 and I had to return it at 4:45 because the location was closing at 5.

Leonard M. 
Évaluation :
5

Wonderful service and a great truck.

Stephen B. 
Évaluation :
5

Professional , great service Stanley was great

LARISA S. 
Évaluation :
5

Thanks for being flexible on my reservation.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRCEA B. 
Évaluation :
5

Wonderful, courteous and knowledgeable folks at the counter.

Stephen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

parking is limited and very tight with trucks/vans for customers to easily park to pick up the rentals

Maureen S. 
Évaluation :
4

The location does not have after hour drop off available. I had to come back the next day to return the uhaul.

Alexandra L. 
Évaluation :
5

Nothing this location can do, but I would love an ability during the reservation process to "pre-pay" tolls or or something along the lines of an "optional service" (similar to the damage protection option) to waive/cover them. I live on the wrong side of the Tappan Zee bridge to this location, and now have to wait for a bill to eventually get to me from U-Haul. Again, nothing this location can do about it, the person who issued my rental at this location was cordial, and SUPER helpful. Merci.

Max E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara K. 
Évaluation :
5

Prompt & helpful customer service at Keepers Self Storage in Nyack!

Juliette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meet O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHADER H. 
Évaluation :
5

Great customer service at the rental site. Phone representative at UHaul when making the reservation was not strong in her knowledge or listening skills.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chaim I. 
Évaluation :
5

Earlier and later hours of operation could be helpful.

stewart S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara W. 
Évaluation :
5

Dealing with an 800 number was confusing and I received conflicting information, but it worked out in the end and I was satisfied!

Taylor L. 
Évaluation :
2

I asked to pick up much closer to my address. This location was 45 minutes away and the main route from the location to my house is via a road that trucks are not allowed on; forcing me to drive through neighborhoods and secondary roads to get back to my home. The truck engine also needs a look.

Nicoals O. 
Évaluation :
5

All is excellent.

Francesca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

It would be nice to have some navigation application for commercial vehicle, or some sort of maps that help driver to find his way, google maps or ways don't have commercial plate options so you kind of on your own

alexander G. 
Non reviews have been submitted for this location.

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