Évaluations des clients Keepers Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Keepers Self Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jacquelyn B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ramzi M T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Samuel S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Juliette B. le

Évaluation :

Excellent customer service, & I highly recommend this rental location!

REGINALD C. le

Évaluation :

Great experience

Flor M. le

Évaluation :

Overall amazing experience. Great staff. No issues at all.

Leonard M. le

Évaluation :

Change location where the vehicle will be pick up. I schedule the truck to be drop off at 6 and I had to return it at 4:45 because the location was closing at 5.

Stephen B. le

Évaluation :

Wonderful service and a great truck.

LARISA S. le

Évaluation :

Professional , great service Stanley was great

John E. le

Évaluation :

Thanks for being flexible on my reservation.

MIRCEA B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen B. le

Évaluation :

Wonderful, courteous and knowledgeable folks at the counter.

Cynthia S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronald C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maureen S. le

Évaluation :

parking is limited and very tight with trucks/vans for customers to easily park to pick up the rentals

Alexandra L. le

Évaluation :

The location does not have after hour drop off available. I had to come back the next day to return the uhaul.

Max E. le

Évaluation :

Nothing this location can do, but I would love an ability during the reservation process to "pre-pay" tolls or or something along the lines of an "optional service" (similar to the damage protection option) to waive/cover them. I live on the wrong side of the Tappan Zee bridge to this location, and now have to wait for a bill to eventually get to me from U-Haul. Again, nothing this location can do about it, the person who issued my rental at this location was cordial, and SUPER helpful. Thank you.

Tara K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Juliette B. le

Évaluation :

Prompt & helpful customer service at Keepers Self Storage in Nyack!

Keith P. le

Évaluation :

Le client n'a pas laissé de commentaire.

guy K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Meet O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Danny N. le

Évaluation :

Le client n'a pas laissé de commentaire.

KHADER H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael S. le

Évaluation :

Great customer service at the rental site. Phone representative at UHaul when making the reservation was not strong in her knowledge or listening skills.

MICHAEL R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chaim I. le

Évaluation :

Le client n'a pas laissé de commentaire.

stewart S. le

Évaluation :

Earlier and later hours of operation could be helpful.

Sara W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Taylor L. le

Évaluation :

Dealing with an 800 number was confusing and I received conflicting information, but it worked out in the end and I was satisfied!

Nicoals O. le

Évaluation :

I asked to pick up much closer to my address. This location was 45 minutes away and the main route from the location to my house is via a road that trucks are not allowed on; forcing me to drive through neighborhoods and secondary roads to get back to my home. The truck engine also needs a look.

Francesca R. le

Évaluation :

All is excellent.

Daniel H. le

Évaluation :

Le client n'a pas laissé de commentaire.

alexander G. le

Évaluation :

It would be nice to have some navigation application for commercial vehicle, or some sort of maps that help driver to find his way, google maps or ways don’t have commercial plate options so you kind of on your own

Mario M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Benzion S. le

Évaluation :

Le client n'a pas laissé de commentaire.

jeff C. le

Évaluation :

Did not answer phone, good if I could actually talk to someone before i got there.

pal H. le

Évaluation :

Never told about insurance over the phone as I was booking. I asked thorough questions and was blindsided at the time of pickup. Unfortunately I did not have my insurance card with me and was forced to purchase Uhaul’s insurance for $14. Disingenuous.

Tara K. le

Évaluation :

Stanley was wonderful! So was the woman that checked me in....but sadly I don't know her name! The people that work there deserve a raise! They are lovely and helpful!

Kristina D. le

Évaluation :

Le client n'a pas laissé de commentaire.

LAWRENCE C. le

Évaluation :

Dashboard indicated that the Ford van was 1) overdue for an oil change, 2) tire pressure sensor was lit, and right rear tire was clearly low. When I complained upon returning the vehicle, instead of apologizing and being gracious, the guy gave me an absolute shit attitude and said "did any of this affect your ability to do what you need to do?" And I said yes it cost me anxiety and probably affected my gas mileage. Total douche bag.

Kieran Q. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tyffani M. le

Évaluation :

Not the location’s fault but being as uhaul changed pick up location on me last minute, (it’s apparently preferred location, not guaranteed, only equipment is guaranteed. Ok fine but 2 days before pick up is very last minute for a move. This location was farther and required tolls. So at least they gave me a discount, cool right? Well it was not reflected at time of pick up and staff couldn’t fix it for me so I was charged the full, original amount. Told us to call main uhaul number to take it up with them. Ridiculous and infuriating way to do business. I will be calling uhaul shortly about this.

LYNN R. le

Évaluation :

Great location... very convenient and terrific people!

ROOKMIN R. le

Évaluation :

Customer service number takes doesn't list U-Haul truck rentals as an option, just storage service. I was able to leave a message, with the other counter, but it was a bit confusing. Stanley was pleasant and professional. I would definitely rent from here again.

Kristina D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jan R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ben D. le

Évaluation :

Closed early and I had to pay extra fees for keeping the truck over night

Mark H. le

Évaluation :

Very easy and efficient, friendly service. Great van!

alberto C. le

Évaluation :

Le client n'a pas laissé de commentaire.

CLEMENS F. le

Évaluation :

The staff was courteous and very helpful would definitely go out of my way to use them again

joseph B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wayne M. le

Évaluation :

Make sure the truck is clean when we got the truck there was dirt tree branches dirt and gravel all over the inside of the truck and the ramp was covered when we pulled it out it was cover in dirt took us 45 minutes to clean it out if I had to guess someone used the truck for landscaping I had new furniture and had to clean out the truck so it didn’t get ruined

Roger F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer M. le

Évaluation :

Le client n'a pas laissé de commentaire.

WIESLAW P. le

Évaluation :

The hours are limited - being open longer would be more convenient for me.

Larry L. le

Évaluation :

The truck was dirty and never cleaned from prev customer. The left rear tire was low on air and we had to go out of our way to go to another u haul to get air . It took time. I would like someone to address this issue. Thank you Kathy Lyman

Darren F. le

Évaluation :

great service, had the van I needed when all locations in the area didnt (had vans in the lot but they were reserved , 10 vans reserved on a late Sunday afternoon, yeah right) Processed quickly, efficiently, she did a great job

Joanne P. le

Évaluation :

I was told they open at 10 when they actually opened ay 9

Chris M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia E. le

Évaluation :

You can actually rent them the 10’ truck you GUARANTEED a RESERVATION for, instead of leaving them a voicemail in the late afternoon the day BEFORE they are to pick them up—SIX days AFTER they reserved it— when that next customer has movers and painters set for the MORNING THE TRUCK WAS TO BE PUCKED UP. And you can NOT put them in a position that forces them to rent TWO CARGO VANS which run an extra $250.00 over what was quoted for the GUARANTEED 10’ truck. PS: I will be calling both the Better Business Bureau AND the Rockland County Consumer Protection folks early next week. And YES, I gave you a chance to make good on this—I spent a half hour on the phone with your rep right after I received your voicemail the afternoon before my scheduled morning pickup AND contacted your on-line customer service. All I got out of that was the promise of a $50 refund, which I doubt I’ll ever see, given that you also promised me a 10’ truck. I have several other words I could add to this, but none of them are printable.

Daniel S. le

Évaluation :

Excellent service !

Tim U. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alicia R. le

Évaluation :

Le client n'a pas laissé de commentaire.

christina K. le

Évaluation :

Le client n'a pas laissé de commentaire.

michael S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darryl L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lucia G. le

Évaluation :

I was Scheduled to pu 15' truck and trailer but got a 20' no trailer drop off was briarcliff not nyack had to find trans back from nyack not happy with this move had to pay for two extra days due to not being able to drop where I live

Paul D. le

Évaluation :

They gave me a rental which terminated in the evening but did not warn me that their facility is locked after 7 pm and there is no way to return truck once they close. There is a lockbox outside the office with a sticker stating "Returning After Hours?" but it is useless because you can't get anywhere near it after hours! We had to return at 9 am the following morning.

David R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donna Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew F. le

Évaluation :

Interior of the Van was dirty. Refuse from previous customers and very dusty inside.

Ralph L. le

Évaluation :

the first location that we chose did not have the truck. We lost time calling U HUAL to tell us about another location. we didn't receive any updates. This is no a good way to treat costumers.

JOSE L. le

Évaluation :

Not a real uhaul site The only attendant there was very kind, but this was not her business. The trailer had one broken spring which made impossible for the four door to be closed once opened. Had to fix at home as movers were in and returning was too complex to try. Problems again at destination with the door. A bad experience. Uhaul should do something about this. Why did you rent broken equipment?

Ravinder A. le

Évaluation :

Poor customer service all around

FLOREZ C. le

Évaluation :

Great costumer service

Carmen H. le

Évaluation :

I wanted to return my equipment by 9am to avoid a charge for an additional day. The website says that location did not open until 10. I returned my equipment at 10 and was told I would be charged the additional day. When I asked if there was anyone the clerk could speak to about this I was told to call the 800 number. When doing so I was told it was Sunday and no one could help me.

Karl M. le

Évaluation :

all good

Alexander M. le

Évaluation :

Le client n'a pas laissé de commentaire.

dianne B. le

Évaluation :

This location does not open until 10:00 am and Uhaul scheduled me for 8:30, the time I requested, so, when I arrived no one was there and I had to wait. Fortunately, the young man who was in charge arrived at 9:00 and was good enough to get me on the road as soon as he could. I commend him. In the future your schedulers should be aware of the pickup locations hours and schedule accordingly, also making the renter aware of exactly when the trailer will be available

tara S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sergio C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peter Z. le

Évaluation :

Excellent experience with all involved

mary H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carolann M. le

Évaluation :

Everything was acceptable.

john L. le

Évaluation :

I had one negative with the location, which turned out not to impact us. We had reserved for 2:45 but when we arrived there was a sign in the window indicating that someone would be back at 3:15. That wasn't awesome, but it turned out worse when the trailer we had reserved had actually not yet been brought back by the previous renter, who seemed to think it was OK to hang on to it for an extra day. We had to wait for him to be called and bring it back. We wound up leaving the location at about 3:30 PM, which delayed everything. We then still had to take apart and load the furniture we were moving, which took a great deal of time. We didn't arrive home until after 7:30 PM, which wasn't exactly great for getting dinner ready.

CARLOS M. le

Évaluation :

LAdy at front office was very calm and helpful! No problems at all!

StePHEN O. le

Évaluation :

Le client n'a pas laissé de commentaire.

John G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adam G. le

Évaluation :

I made my reservation on your website only to get to the place and have them tell me they don't rent uhaul from that location anymore. Once i called the 800# it was straightened out quickly but care enough to update your website.

Jason M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jude O. le

Évaluation :

Nothing. Keep up the good work

Iradina W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

gregg E. le

Évaluation :

Le client n'a pas laissé de commentaire.

William D. le

Évaluation :

Keep wardrobe boxes in stock!!