Évaluations des clients Kelly Chevron Food Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Kelly Chevron Food Mart

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Laverne G. le

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The truck was dirty and smelled very bad The service was poor there was one person in the store it was a gas station and she had to work the store and the uhaul rental. No one checked the truck she said the gas on on a quarter but it was lower the light was on that it need air in the tire. On return it was the worst uhaul experience I have ever had. I will never uses this location again and never set foot in that store ever. Bad service totally.

Ernie R. le

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I reserved truck a week in advance and U Haul sent me text confirming pick up location.They changed pick up location four times before I finally got a truck.I will never use U Haul again.Truck renters beware. E A Rogers

Danh N. le

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Good customer service

Latina F. le

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Great experience. Customer service throughout was professional and exceptional. The young lady at the Jonesboro location was feeling under the weather but did not let that affect her ability to do a great job. Will use U-Haul again if needed. Thanks!!

Quintan B. le

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Le client n'a pas laissé de commentaire.

Ryan J. le

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Pick up time was 12:30 the truck was blocked in advised the rep. Left cane back truck wasn’t moved and the gate on the back was stuck someone let it up and it wouldn’t come down there was a different rep I asked why the truck was still blocked in she stayed the other rep doesn’t care or put effort in if she was supposed to move it .. she traded the truck do to the gate error on the truck I left at 2:40 ... called customer service to inform of poor service.. was only given keys and no further info....drop off was 8:30pm

DOROTHY W. le

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The customer service was horrible. The cashier attended to every customer that came through the door first and I had been there for about an hour. When I took the Uhaul back the guy tried to charge me $39.40 for gas and was extremely rude about it.

Robert B. le

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Interior of the cab had some paper clutter left on the floor. Otherwise the truck performed as expected.

RUFUS J. le

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There were cigarette ashes in the drink container area. I am a nonsmoker. Other than that, I had no problems.

Kimantreunette M. le

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The truck was extremely dirty. The brkes squealed and the truck was just kinda old and bumpy ride.

Patrina D. le

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The most difficult part of the experience was trying to reserve a vehicle online. The experience would have been totally exceptional if we were able to do everything in the store, especially when there is an unexpected need for a truck.

Leroy W. le

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Le client n'a pas laissé de commentaire.

Yvonne L. le

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Gas station busy with constant customer interruption. U haul business takes longer to complete

Ronnie A. le

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Manny was great to do business with. The truck ran really rough. The A/C stopped working every time I stopped at a light or stop sign, then resumed once I got up to 35 mph.

Derrick R. le

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Poor Customer Service at this location...Rude and don’t care about the needs.

carlos Q. le

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This is my 3rd rental at this location, never had any problems with equipment or staff, the guys are great and the service is always awesome.....

Diaina K. le

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The locations were fine but U-Haul as a company was vastly disappointing. I was given the run around, the trucks I reserved were given away twice, customer service changed my pickup location to almost two hours away from my agreed upon locale and no one seemed to care enough to take responsibility for the situation. I’m pregnant and was running around for 8 hours in100 degree heat because no one could get their shit together. The only people I can’t complain about was the man who finally helped us get everything squared away at the pick up location In Jonesboro.

Dionne S. le

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The staff wasn't friendly. I was told I didn't have a reservation and I had one in my hand. No one explained the contract or any details without me asking. The truck smelled like a drunk person. As well as the engine light was on. I was told that was because the truck needed an oil change. I brought the truck back and they were too busy to inspect the truck or verify my gas. Since it is a gas station, that definitely is not the best location for a U-haul. I would never go there again.

dazha D. le

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Le client n'a pas laissé de commentaire.

letricia S. le

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Everything was handled in fast and professional manner

Jillian W. le

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Le client n'a pas laissé de commentaire.

Karen S. le

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Only the manager seemed to know how to rent uhaul and he wasn’t on site. We even had to move a uhaul that was parked in front of ours. I needed to change my drop off location and she didn’t know how to do that so I had to call the 1800 number.

Kathy S. le

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Le client n'a pas laissé de commentaire.

Robin W. le

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Agent was not at all familiar with the process. Stopped several times to do lottery and cash register. Took over 30 minutes, even though I had already done everything online, including check in.

Barbara W. le

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People who rent uhaul needs to know how to do the reservation. It took me almost 3 hours to get the truck after I called uhaul and spoke with customer service but before I called customer service I was entering my info into the computer behind the stores counter I got to a point I didn’t know what to put that’s so customer service told the lady to come out of the computer on uhaul she said I don’t know how I said I do I reached over there and hit off I told the lady I got the computer off she did my reservation when we was done she told the girl at the store to give me the keys to the truck the girl said no she wasn’t giving me the keys customer service lady told her 3 more times she still said no I’m not giving her the keys CS at uhaul told her manning who ever he is was calling the store so she went to answer the phone I took the keys so the uhaul waited on me to crank up checking the miles and gas. She was emailing me my receipt. So now the truck was crummy the steering wheel was to lose u had to man handle this truck. I’m going to say regardless of the crummy truck I had 2 packers sitting for 2 hours waiting on me and this truck to load the man that brought me to runs a lawn mower service so now has to call his help and tell them he is going to be late. So I have 3 guys now to pay cause my UHAUL truck is sitting there at the store with a girl who has no clue what to do. But it’s my fault I was told everything don’t go as planned well sorrry I don’t work like that. Now it’s 1:57 when I pulled out of the i storage that Mr Tom Meyers is over as well that’s another ball game with the Manager Tina. I drive this truck 10 miles to Locust Grove GT IM doing good to keep this truck in my lane. So now I have to call my unloaders crew that was going to unload me at 4-5 o’clock Wednesday nope had to post pawn them till Thursday but he squeeze me in on thurs but he knew when I told him the deal trying to get the truck and the time it took me to get to Ocala he brought 5 guys with him cause he New I had to pay for the loaders sitting in the car. I call back to uhaul what do with the truck I have no way home. Wednesday the guy was going to let one of his guys follow me to uhaul on Wednesday after noon as self drop off. But it’s really strange Tom Meyer’s the general area manager calls my phone Thursday morning at 8ish hey Ms West this is Tom Myers I’ve heard what happened yday I said you don’t even want to know I bust out crying well I’m sorry this happened we are pulling the trucks from this location and don’t by chevron gas ever. I told him everything I said the truck will either go or blow oh he’s mr nice guy I have ask for a copy of the calls when I spoke to uhal every time I ask for a copy of the call. What is wrong uhaul I finally got a ride from someone to pick me up if not lyft was 35.00 to pick me out. And boy when that truck is returned I’m still in uhaul guess who calls Tom Myers I sit outside 45 minutes arguing with him he can give me 10% o

Rhonda C. le

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Simple customer service would be nice. You need to park in back, you need to bring all of the supplies into the store, we will note the return when we have time, etc. A convenience store it may have been, but convenience had nothing to do with it.

Erika H. le

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The truck broke down TWICE!! Had to wait for road side assistance. I was so over it I didn’t even want to use another truck and could not finish moving. I will NEVER use another U-Haul again. I would like to be contacted for a FULL refund

giscard B. le

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Nothing

Doniqa G. le

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They need to have 2 people in the store because it is a gas station they help those customers and stop waiting on you. I asked for a receipt and they couldn’t give me on they said uhaul will email me. The associate couldn’t give me a price of the total rental he told me he kept receiving an error. I have never had this type of experience at any uhaul location

Daniella J. le

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My experience was amazing , quick east and open on Easter such a blessing!

Brad L. le

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Le client n'a pas laissé de commentaire.

Kelly R. le

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Le client n'a pas laissé de commentaire.