One of the tail lights didn't work said they couldn't fix itLori G.
Customer Reviews for Kempkers True Value And Rental
(U-Haul Neighborhood Dealer)
Pour nous contacter
Grimes, IA 50111
Services dans cet établissement :
- Mon–FriDe 8 h am à 6 h pm
- SamediDe 8 h am à 5 h pm
- DimancheDe 10 h am à 5 h pm
Heures d'ouverture spéciales
- 12/22/2023: Fermé
- 12/23/2023: Fermé
- 12/24/2023: Fermé
- 12/25/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very fast and good servicePatrick C.
Le client n'a pas laissé de commentaire.philemon B.
better customer service and better training.Michael M.
Le meilleurkenan K.
Le client n'a pas laissé de commentaire.Brenda P.
Staff were great. Vehicle (Truck) was ready and job was completed in an hour. Have used them on previous occasions.Walter S.
Great attention both on the phone and at the counter with the young staff. Informative, encouraging and upbeat, polite and friendly.marion L.
Le client n'a pas laissé de commentaire.Jeff H.
The front end was sloppy and wandering and required constant steering correction. It wandered from center line to outside line of road and was difficult to drive. Had I needed to use this truck for a long move I would have either returned it and requested another unit or pulled over and contacted the company. On the return while bringing it back after completing the move the check engine light came on. All of this was relayed to the individual where it was returned.Charles N.
Le client n'a pas laissé de commentaire.RANDY M.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Kevin F.
There was issue with no one having a door key so business opened later but after that all good and great customer service.Alyson P.
Cab smelled, was clean but smelled, was missing the appliance dolly I paid for, equipment was pretty banged up. Overall not a great experience especially compared to previous experiences.Jaime M.
Le client n'a pas laissé de commentaire.CHUCK D.
Le client n'a pas laissé de commentaire.ERIC C.
Le client n'a pas laissé de commentaire.Charles D.
Le client n'a pas laissé de commentaire.JAY B.
Le client n'a pas laissé de commentaire.Chuck D.
The store's computer is extremely slow and the need for the employees to use their personal phones to scan the QR code, which is again slow, seems unprofessional. The people are kind though.Leslie N.
Le client n'a pas laissé de commentaire.Michael J.
Le client n'a pas laissé de commentaire.JOSEPH K.
Le client n'a pas laissé de commentaire.Mary F.
Very quick and easy process wonderful customer servicejulie M.
I like the fact that I can reserve a truck ahead of time!Jim V.
Le client n'a pas laissé de commentaire.Carol C.
Thanks for retaining the cell phone that we left in the cargo van until we came and got itBill C.
The business recently downsized and seems short-staffed. But they are a locally-owned business so we will continue to support them.Emilio M.
Felt misled. Ordered a truck to move furniture from my grandparents estate to my home, about 200 miles. Was quoted $20 flat rate and 0,79 per mile plus gas when I booked it. When I go to pick up the truck, they say I have pay $89, for a total of about $163 BEFORE gas. If I had known this upfront, I would have made plans to pick up a uhaul closer to my grandparents estate. I feel rather screwed over by uhaul as I had no other options with such short notice. The prices should be clearer upon booking, not sprung on the customer at pick up. I will try to avoid using uhaul in the future. I understand that this may be a systemic uhaul issue and not the fault of this Location. However, we were kept waiting for over an hour past our pick up time as the staff tried to figure out why I was being charged more only to ultimately shrug their shoulders. Not only was my money wasted (imo) but my time was disrespected as well. Uhaul is no longer a reliable company to me.Katherine B.
Very good experience, everyone was helpful and very informative and friendlyScott J.
Staff was very helpful and quick to check us out at pick-up, and check us in at drop-off.Brenda P.
Le client n'a pas laissé de commentaire.Kathryn D.
Equipment was clean and ready. Staff were very helpful and courteous. Would recommend to anyone needing equipment. Only problem was from inability to reserve in advance, and that was corporate software problem, and not staff. The staff were great.Walter S.
It didn't have some of the equipment that I asked for but it ended up being ok. Charged for 3 gal of gas- brought it back at the level it was at. 路â€â™€ï¸Michelle W.
Le client n'a pas laissé de commentaire.Kelsey M.
Le client n'a pas laissé de commentaire.Maria S.
Le client n'a pas laissé de commentaire.Arlys H.
Le client n'a pas laissé de commentaire.yohannes A.
Le client n'a pas laissé de commentaire.Jill K.
On line registration was messed up. I made a destination change. Had the confirmation. They had confirmation but I was still being billed for original. Took over an hour to get it fixed. Staff at pick up location were fabulous. I will definately rethink online reservationBrenda P.
Very customer friendly service and also very helpful and thorough will be my first choice for rentalGregory J.
Le client n'a pas laissé de commentaire.Sandy P.
Staff was VERY helpful !Michael F.
Nothing. Everything was perfect. The experience helped create a positive out of a day of moving.Robert B.
Le client n'a pas laissé de commentaire.Andrea C.
Great service great peopleMax B.
Vehicle had wheel alignment issues tried to contact facilty but was closed. The truck cup holder area and cargo area was not clean.Whitney H.
reservations could be easier.Lynn C.
Le client n'a pas laissé de commentaire.Robert V.
Le client n'a pas laissé de commentaire.dan M.
Le client n'a pas laissé de commentaire.Jessica H.
Le client n'a pas laissé de commentaire.Paul H.
good peopleSusan M.
Le client n'a pas laissé de commentaire.T K P.
Staff were very helpful.Crawford N.
Le client n'a pas laissé de commentaire.Francisco S.
Le client n'a pas laissé de commentaire.Sandra H.
Le client n'a pas laissé de commentaire.Gregory J.
Le client n'a pas laissé de commentaire.Ed L.
Didn't rent, the lights didn't work.jeff T.
Le client n'a pas laissé de commentaire.Darcie E.
Le client n'a pas laissé de commentaire.ROCKY E.
Le client n'a pas laissé de commentaire.Roger B.
Le client n'a pas laissé de commentaire.Stephen D.
Le client n'a pas laissé de commentaire.GERALD A.
Le client n'a pas laissé de commentaire.Jenny J.
Very easy, no issues whatsoever!Heidi B.
Le client n'a pas laissé de commentaire.ken M.
Smooth, quick & simple return process. Great experience!Richard S.
Make sure your equipment works. I got delayed 5 hours because the equipment didn't work. Ended up having family follow me out on a 9 hr move the first lying back the next day. Miles on my car, gas in my car that I planned to tow, and a plane ticket out of my pocket because the truck didn't work with a tow dolly. Not to mention I had to move my stuff into my apartment at midnight with my mom in downtown Denver. Super shitty situation and the only solution they offered me was another truck. After they delayed me 5 hours they offered to give me another truck. So I'd have to remove all of my stuff, repack it, then be on my way, like they were doing me a favor. Someone from corporate is supposed to call me but I'm not counting on it. I have the customer service number and I expect I'll have to call them 5 times before anyone makes this right. The people at the location were helpful but I'm not counting on uhaul to make this right.Tanner M.
Le client n'a pas laissé de commentaire.jerry R.
Le client n'a pas laissé de commentaire.Vicki R.
Only complaint is - I reserved the U-Haul van for 7:00 am. Called to verify that it was reserved, and they said â€œyes, 7:00 am for Saturday.â€ Showed up at 7:00 to pick it up and they didn't even open until 8:00 so why would they even let me reserve it for 7:00 and verify it for 7:00 knowing that they wouldn't even be open? Super irritating and a waste of an hour on moving day. Van interior was dirty, but otherwise it worked well and price was good.Theresa T.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Scott B.
Nothing was available that I had booked the week before. They did a nice job accommodating me. I believe this is a Uhaul problem, not the locationBrad L.
Le client n'a pas laissé de commentaire.tony S.
Le client n'a pas laissé de commentaire.Dawn W.
Maintain your trucks better. This one had a bad transmission, body damage, and bad brakes.matthew D.
Uhaul changed my pickup location the day before and it was further away from home causing us to drive it more miles and be charged an additional $10. Not happy.Jeff N.
Everything from moment I went in to inquire about rental I received excellent and professional assistance from Jackson! Drop off was just as efficient and professional! Could not be happier with this rental experience!Cindy W.
We did after hours check in and had no contact with the personnel.Philip R.
Le client n'a pas laissé de commentaire.Bob M.
Le client n'a pas laissé de commentaire.Kevin W.
Le client n'a pas laissé de commentaire.Jolene N.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Al D.
Le client n'a pas laissé de commentaire.Adrienne V.
Friendly and efficient. They were short on moving blankets for what was pre-ordered.ERIC O.
Excellent service à la clientèle.Felix D.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.Melissa S.
Le client n'a pas laissé de commentaire.Thomas B.
Brand new in the U Haul business but we're very organized and interested in taking care of me.Michael I.
Le client n'a pas laissé de commentaire.nick M.