The truck did not steer right. Power steering??? Not good.
Karen A
Customer Reviews for Kempkers True Value And Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Didn't clean truck & no lock, appliance dolly or moving blankets were present & location was closed. Everyone I talked to was great on the phone.
Sarahmarie LVery polite and helpful
Timothy WAdditional trailer options.
Scott WReturning the truck via the app was terrible. It took an hour. It stopped working when trying to submit a phot of the dashboard numbers, but said it was completed, but i never got a completed confirmation. I tried multiple times so I called the help number and they said they knew it didn't work and to just use a browser website instead of the app. Just tell us that in the app instead of having to call and wait for a call back. Why tell people to return the truck via the app when the company knows the app doesn't work?
Jana SInclude scraper for windows due to frost.
Alan HNothing I can think of.
Jerre EThis location is excellent and Cindi is the best!
jeff tOne of the tail lights didn't work said they couldn't fix it
Lori GVery fast and good service
Patrick Cbetter customer service and better training.
Michael MLe meilleur
kenan kStaff were great. Vehicle (Truck) was ready and job was completed in an hour. Have used them on previous occasions.
Walter SS.O.
Rodney CGreat attention both on the phone and at the counter with the young staff. Informative, encouraging and upbeat, polite and friendly.
marion lThe front end was sloppy and wandering and required constant steering correction. It wandered from center line to outside line of road and was difficult to drive. Had I needed to use this truck for a long move I would have either returned it and requested another unit or pulled over and contacted the company. On the return while bringing it back after completing the move the check engine light came on. All of this was relayed to the individual where it was returned.
Charles NThere was issue with no one having a door key so business opened later but after that all good and great customer service.
Alyson PCab smelled, was clean but smelled, was missing the appliance dolly I paid for, equipment was pretty banged up. Overall not a great experience especially compared to previous experiences.
Jaime MThe store's computer is extremely slow and the need for the employees to use their personal phones to scan the QR code, which is again slow, seems unprofessional. The people are kind though.
Leslie NVery quick and easy process wonderful customer service
julie MI like the fact that I can reserve a truck ahead of time!
Jim VThanks for retaining the cell phone that we left in the cargo van until we came and got it
Bill CThe business recently downsized and seems short-staffed. But they are a locally-owned business so we will continue to support them.
Emilio MFelt misled. Ordered a truck to move furniture from my grandparents estate to my home, about 200 miles. Was quoted $20 flat rate and 0,79 per mile plus gas when I booked it. When I go to pick up the truck, they say I have pay $89, for a total of about $163 BEFORE gas. If I had known this upfront, I would have made plans to pick up a uhaul closer to my grandparents estate. I feel rather screwed over by uhaul as I had no other options with such short notice. The prices should be clearer upon booking, not sprung on the customer at pick up. I will try to avoid using uhaul in the future. I understand that this may be a systemic uhaul issue and not the fault of this Location. However, we were kept waiting for over an hour past our pick up time as the staff tried to figure out why I was being charged more only to ultimately shrug their shoulders. Not only was my money wasted (imo) but my time was disrespected as well. Uhaul is no longer a reliable company to me.
Katherine BVery good experience, everyone was helpful and very informative and friendly
Scott JStaff was very helpful and quick to check us out at pick-up, and check us in at drop-off.
Brenda PEquipment was clean and ready. Staff were very helpful and courteous. Would recommend to anyone needing equipment. Only problem was from inability to reserve in advance, and that was corporate software problem, and not staff. The staff were great.
Walter SIt didn't have some of the equipment that I asked for but it ended up being ok. Charged for 3 gal of gas- brought it back at the level it was at. 路♀️
Michelle WOn line registration was messed up. I made a destination change. Had the confirmation. They had confirmation but I was still being billed for original. Took over an hour to get it fixed. Staff at pick up location were fabulous. I will definately rethink online reservation
Brenda PVery customer friendly service and also very helpful and thorough will be my first choice for rental
Gregory JStaff was VERY helpful !
Michael FNothing. Everything was perfect. The experience helped create a positive out of a day of moving.
Robert BGreat service great people
Max BVehicle had wheel alignment issues tried to contact facilty but was closed. The truck cup holder area and cargo area was not clean.
Whitney Hreservations could be easier.
Lynn Cgood people
Susan MStaff were very helpful.
Crawford NDidn’t rent, the lights didn’t work.
jeff tVery easy, no issues whatsoever!
Heidi BSmooth, quick & simple return process. Great experience!
Richard SMake sure your equipment works. I got delayed 5 hours because the equipment didn't work. Ended up having family follow me out on a 9 hr move the first lying back the next day. Miles on my car, gas in my car that I planned to tow, and a plane ticket out of my pocket because the truck didn't work with a tow dolly. Not to mention I had to move my stuff into my apartment at midnight with my mom in downtown Denver. Super shitty situation and the only solution they offered me was another truck. After they delayed me 5 hours they offered to give me another truck. So I'd have to remove all of my stuff, repack it, then be on my way, like they were doing me a favor. Someone from corporate is supposed to call me but I'm not counting on it. I have the customer service number and I expect I'll have to call them 5 times before anyone makes this right. The people at the location were helpful but I'm not counting on uhaul to make this right.
Tanner MOnly complaint is - I reserved the U-Haul van for 7:00 am. Called to verify that it was reserved, and they said "yes, 7:00 am for Saturday." Showed up at 7:00 to pick it up and they didn't even open until 8:00 so why would they even let me reserve it for 7:00 and verify it for 7:00 knowing that they wouldn't even be open? Super irritating and a waste of an hour on moving day. Van interior was dirty, but otherwise it worked well and price was good.
Theresa TNothing was available that I had booked the week before. They did a nice job accommodating me. I believe this is a Uhaul problem, not the location
Brad LMaintain your trucks better. This one had a bad transmission, body damage, and bad brakes.
matthew dUhaul changed my pickup location the day before and it was further away from home causing us to drive it more miles and be charged an additional $10. Not happy.
Jeff NEverything from moment I went in to inquire about rental I received excellent and professional assistance from Jackson! Drop off was just as efficient and professional! Could not be happier with this rental experience!
Cindy WWe did after hours check in and had no contact with the personnel.
Philip R