Customer Reviews for Kemptville Mini Storage
(Concessionnaire U-Haul dans le voisinage)

1 182 évaluations

234 CR 44   Kemptville, ON K0G1J0

(613) 258-6792

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(613) 258-6792

234 CR 44
Kemptville, ON K0G1J0

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 3h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim D. 
Évaluation :
5

The Kemptville U-Haul team is always prompt and friendly. Been there several times over the past few weeks and always great service!

Sean S. 
Évaluation :
5

Excellent service à la clientèle.

james L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mathew C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
5

This was a great experience- the trailer was in great shape and the price was very inexpensive- best of all the two women that run this facility were very friendly,helpful and professional they make the business!

ERIC I. 
Évaluation :
5

The ladies working the counter were awesome, with great senses of humor, who would have thought I would be laughing while renting a UHaul!

Aaron L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

I've rented several times from this location. Pickup is always smooth and swift. Staff is professional and friendly.

Thomas S. 
Évaluation :
5

The lady behind the desk was very helpful and friendly. The online system was not user friendly. I would call next time.

Nick P. 
Évaluation :
5

Check in and return were smooth and quickly executed.

Sean S. 
Évaluation :
5

Excellent friendly service from the staff.

Karl C. 
Évaluation :
5

Always excellent service !

Bradley B. 
Évaluation :
5

Only thing is that the trailer was beyond my physical strength to get off this morning before any staff were on site. Luckily i found some old lumber and was able to Mcgiver wedge and fulcrum to assist me. By the way, i am in fairly good shape for a man of my age.

bill B. 
Évaluation :
4

The lights were LED, with a vast majority of them burnt out.

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Kemptville UHaul is great. Clean vehicles. Easy vehicle pickup and drop off. Excellent staff.

Cameron T. 
Évaluation :
5

Terry went above and beyond. Give him a raise!

Glen S. 
Évaluation :
5

Great service

CLAYTON M. 
Évaluation :
5

Great service

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Nothing very quick and efficient service

Vivian K. 
Évaluation :
5

I found everything great.

Kevin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Excellent experience and wonderful service. Merci.

Christopher W. 
Évaluation :
4

The location and truck were fine, but the online booking experience was TERRIBLE. I would not recommend this to anyone. Long cumbersome process and did not result in the rental. Resulted in over one hour delay until the in person facility opened to sort out the mess meanwhile paying movers to wait.

Senta B. 
Évaluation :
4

6x12 Trailer RV 2526C needs 4 new Tires before it is put back on the road. During our rental we experienced 2 flat tires. Tires had little tread left on them…. Right rear tire took 3 plugs to fix and left rear tire took 2 plugs. Trailers need a more rigorous safety check for this issue.

David C. 
Évaluation :
4

Picking up the vehicle in the rear right and having to park one's personal vehicle in the front left of a large mini-storage facility is beyond ridiculous for several reasons...mobility impairment, bad weather, timed (e.g. three hour rentals), to name a few. Decision of lovely staff member with whom I had been chatting was overruled by a somewhat sour superior who did not take the time to understand the situation before applying their position. Recommend using expansive property to provide better service for those renting driveable vehicles, by locating all aspects of the experience in closer proximity than they are currently (vehicle pick-up/personal vehicle parking/key-drop). Merci.

Holly D. 
Évaluation :
5

Customer satisfaction and dedication to service delivery is obviously paramount at this location. Great service, friendly interaction and attention to detail was the order of the day and greatly appreciated. I will recommend this location to friends, family snd colleagues.

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

All good. Thanks. Dean

PHILIPDEAN M. 
Évaluation :
5

Very helpful staff.

Robert H. 
Évaluation :
5

Drop off time gate closes

Jordie Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave P. 
Évaluation :
5

Very helpful staff.

Robert H. 
Évaluation :
4

The web interface is trash. It crashed several times while trying to upload the required pictures, and I overall the pickup took half an hour because of this and contacting the required references. This is something that could very easily be done before arrival, especially during booking. I would not recommend this location only because I would not recommend U-Haul until these process issues are addressed.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin W. 
Évaluation :
5

Great job, friendly and professional. The mobile check in app is useless. Which is ok. I'd rather get to deal with the staff here anyways.

Chris B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillippe J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathalie G. 
Évaluation :
5

Nothing in the way of improvement. All went smooth as silk. Many thanks.

Karl C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl L. 
Évaluation :
5

We did Bot have a great experience using the mobile pick up. We had difficulty with the technology snd long wait times to reach someone in customer service - first call we held for 23 minutes and were disconnected. We called back and were disconnected again so we typed our phone number into the message box for online help and received a call. The person who called was helpful.

Serge F. 
Évaluation :
4

The odometer readout fir the start of my rental was discovered to be from the wrong vehicle when I returned! So…. By paperwork alone I had less than no mileage! I estimated my mileage and paid for that,but I was not pleased Staff kept saying it wasn't my fault. I KNEW that! At no point did they concede it was their fault.

Elizabeth H. 
Évaluation :
5

The staff person working here provided very helpful and courteous service. Thank you. Please find a way to speed up administration. I checked in on line. I shouldn't have to wait at the counter to confirm credit card and wait to meet a rep at the trailer. Please modernize this process. Charge my card and get a lock box with a code you can send me to get trailer key.

Arup M. 
Évaluation :
4

two issues; the drop box was located way at the back of the facility so having a notice at the front entrance where the office is facing the street telling you the drop box is at the rear would have helped. Did not like that I had to pay 20 $to drop off the vehicle after hours!! Was never told that and I find that is just gouging people. What is the purpose of online pickup and drop off then??? You promote it but then gouge 20 $for it!! That part is brutal!

EDWARDP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Very professional, organized company. The storage units are clean and well maintained. The office staff are helpful and answer all your questions. I would not hesitate to recommend this company.

Anne Marie D. 
Évaluation :
5

The only comment that have is that the facility is not open long enough 9-3. There is not another Uhaul location for at least 25km and if you work, it's impossible to get to this location by 3pm. As a rapidly growing community, this location would be better served by being open until 6 or 7 pm AND having a larger selection of vehicles to choose from.

Diane W. 
Évaluation :
5

Impressed, showed up 15 minutes before and the gentleman opened up to assist me

Keith W. 
Évaluation :
5

Keep up great work! Wonderful staff both days for pick - up / drop - off.

Lynn Z. 
Évaluation :
5

Absolutely the best service! Had difficulty with online booking and checking in. Kelli and Mike went above and beyond for pick up and drop off! Will always be back!

Robert C. 
Évaluation :
5

What I would not recommend is using u-haul online. They confirmed the reservation only to change it to a location much farther and useless to me. When I called to correct, we confirmed a location much closer to where I was going but only to have another reservation change to a location that did not make sense again. I ended up calling the local location and made my own arrangements; something I was told I shouldn't do the first time around.

Jocelyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Text notifications & online experience never matches what the end result will be. What I ask for online is never consistent with the end result I get. What I ask for off-line (via phone) is much more consistent and reliable. Thanks, Dean

Dean O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly D. 
Évaluation :
1

The truck had steering issues and was all over the road. I was also shocked when I discovered a 500 $+ charge for mileage. Ottawa to Arnprior and back is a 40 minute drive. The price has put me into deep financial trouble.... a little warning on how your rates have jumped in price would have been nice.

BRIANE L. 
Évaluation :
5

Fast service and very friendly staff.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly D. 
Évaluation :
5

Great service!

Brigit N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Houssam A. 
Évaluation :
5

Everything was excellent, except it was far more expensive than I expected, even more than the price estimator on the website (where I rounded up my likely km usage).

Jenna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ingrid P. 
Évaluation :
5

Pick was smooth and staff were friendly.

David S. 
Évaluation :
5

Friendly and efficient service.

Alan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rudy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana S. 
Évaluation :
3

We ordered a 26' truck 2 weeks earlier for a one way long distance move, and the day before our move they decided to give us a 20' truck, which extremely ruined our move. They didn't even try to get us another 26'. I don't think we'll ever use u-haul again.

Mark M. 
Évaluation :
2

Over charged on receipt and dont like how gates close automatically so really didnt have for 4 hrs

Taylor W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

the truck was there check in was smooth as was the return. Ladies at the counter knowledgeable and very helpful. overall an excellent experience

Lincoln J. 
Évaluation :
5

Make getting the units a little quicker but all in all gelrest experience

Ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W. 
Évaluation :
5

Mike was great. He realized I was overcharged online and fixed it! He was also very friendly and quite helpful! Excellent customer service!

MARY-LYNN B. 
Évaluation :
5

Mike and Terry were very helpful and friendly. Will use this location again. Merci.

Nick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
5

Great staff at Kemptville location.

Cameron T. 
Évaluation :
5

We were told that the miliege would be 0,49 $, but when we got our bill they had charged us 0,59 $. We called to question the discrepancy and they said that its 0,59 $ on Mondays thru Thursdays. They said it was in the fine print on their website, which we could not find.

Marlene G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mick K. 
Évaluation :
5

Personnel extremely accommodating and friendly.

Karl C. 
Évaluation :
5

Staff knowledgeable, curtious, and friendly.

Kathy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy W. 
Évaluation :
5

Excellent service à la clientèle. I arrived just as the doors closed and Barb was kind enough to help by taking my request to upgrade. Thanks for making things easy!

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey P. 
Évaluation :
4

Was told truck had 1/2 tank of gas. Not true. Truck had around 1/3. I brought the truck back with very close to 1/2. I was charged an extra 13,5$ for gas . Not cool!

Vince B. 
Évaluation :
5

Nothing. The representatives were courteous and sylishly dressed.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy A. 
Évaluation :
5

Really great service! Hooked up trailer for me. Had my receipt ready when I walked in. Will definitely use this location again.

Timothy R. 
Évaluation :
5

A little friendlier would be nice but it was super cold so maybe that was a factor

Cameron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne B. 
Évaluation :
5

Excellent customer service at this location A+

peter R. 
Non les évaluations ont été soumises pour cet établissement.

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