My rental was screeed up
Linda E
Customer Reviews for Ken Camps Auto World Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It's a shame his survey asked nothing about the level of service via the app/online ordering process. The location itself is 5 stars but the self rent service from U-Haul was trash. From having the location changed to then spending an hour trying to get "verified" horrible online chat support and customer service phone line.
Joseph FThe experience was good.
Roy JNothing. Everything was ready when I arrived.
David KThe lot was very difficult to find and looked abandoned. There were no personnel present and cell coverage made it difficult to do online return.
Vickie BPerhaps better signage that says the word U-haul?
susana bCustomer communication and attention. Whenever U-Haul is rented extreme care and caution should be used. Roadside Assistance needs to be more knowledgeable. My overall experience was the most horrible experience I've had in years. I am very very disappointed in my matter has still not been resolved with U Hall.
Robin CThe location was extremely far and out of the way for us. It's hard to believe that no other location had the truck available for us when we reserved the needed 26 ft truck for weeks. We had to escalate the issue to find this location and truck. It's unacceptable as plans for made for huge family moving situations planned months in advance to have the moving equipment not available.
Lorena HThere was a closer location and had more equipment and accessories to buy bigger inventory .
Evelin LNothing.. Great Service and Very Understanding.. Had been moving for Days, Everything I could possibly go wrong head. But this last service that I needed with U-Haul was the most awesome one. Mr ken THANK YOU THANK YOU. PS. Your Truck Drove the BEST! Ken Camp Auto World Inc.❤️
margaret MAll good
emlor kGreat drop off area
JEAN BWorked with Danny. He was responsive and respectful; provided great customer service. Made my move so much easier. Merci
Mary OWe had a very bad experience with a previous U Haul branch. Rude staff, staff failed to explain the fees etc.. this branch was completely opposite. Very friendly and no surprise large bill as he explained the fees to us up front. Definitely going back to this branch for any rental needs.
Deanna OThe man at Ken Camps Auto World did almost nothing to assist me with the auto transport. Once I signed for it, he said, "you're good to go" without any offer to assist at all. I told him I would need him to help me, and he said he could only do so much due to his age and health. With an auto transport, I feel the U-Haul rep should be responsible for making sure the trailer is properly connected and the car is properly loaded on the trailer. He did almost nothing.
Jeffery HWhen we went to pick up the trucks the credit card system was down which really put a wrench in our plans... having to come back the next day to p/u trucks was a great inconvience and the trucks only had little more than 1/4 of a tank on both.
Gerald CGreat service!
Fernando CEverything is good
HO CKen Camp was amazing he really went above and beyond to assist us with a rental
irma OFor me was excellent and more than enough I highly recommend it
Armando FThank you for a pleasurable experience
Larry BVery friendly
BRIAN FGo out of business Terrible Don't have a clue what he is doing
ERIC CContact person at This location was extremely helpful and polite . Professional. Great place
Bart DMr. Camp didn't even know how to install his own epuipment. I had to pay another stranger to help me load my car to the dolly. I drove the car 5 minutes away to the Rigby Road location. They were startled at the results. I could have ruined my car and other people's lives driving back to Atlanta. Terrible customer service.
ERIC C