Awesome service
Christian B
Customer Reviews for Kendal Karn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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BRIAN AGreat trailer, great price!
James GScam not all info is online
Jessica Di reserved this trailer online a month in advance to make sure equipment would be available at this location at the day and time requested when i called the location 3 days prior to my pickup date they did not have the trailer and are closed. the pick location did adjust my reservation for me. Uhaul should have commuicated more or did this if i would have calle4d i would have been screwed
JIM MMy complaint isn't specifically for the location where I picked up the truck, but with U-Haul in general. They canceled our reservation and we didn't know they did because they let us take the truck. We found when they called us the next day saying they were going to call the police because we hadn't brought the truck back. Then we ended up paying more because they said that we didn't put 3/4 of a tank of gas in which we did so we got an extra charge. And I wish I would have actually checked the mileage because I'm pretty sure they are saying we went more miles than we did but I didn't check it before we dropped it off. I will not be using U-Haul for any future moves and I will not be recommending U-Haul to anyone.
Jamie WSeamless trouble free transaction. Will definitely use Kendal Karn again for any rental needs.
Richard PCustomer service was excellent!
Michael SWe needed an appliance dolly and they didn't have one. But it was ok.
Stefan fDifficult check in process online and location was busy
Bill MI kind of got screwed out of 30 minutes on a 5 hour rental because the clock started at 8::00 am as I scheduled online. Because they took care of other non UHaul business during checkin I didn't get the truck until 8:30 am.
Loren SKendall is great to work with!
ROB WThe 24 hour online return using my smartphone gave me trouble. Thankfully , we had a family member that could complete the return process in person the next morning.
Donald EI was supposed to have picked up my truck on Transit Rd. Which is 5 miles from my home. You sent me a text telling me to pick up the truck in Cuba NY which is one hour and 45 minutes from my home. You said I said I didn't care where I picked up the truck which is a bald faced lie. I specifically told the person at the counter I wanted to pick the truck up on Transit Rd. I asked to be contacted by phone and you sent me a text which I don't use. You said you also send me an email which is not true. I saw the text at 4:30 which was too late for me to call Budget or another supplier.I had to get up at 5:00AM in order to get the truck back for the movers I had scheduled at 11:00AM. You need to be honest with you customers and not put them in impossible situations.
Paul HI would reccommend this place in the southern tier to anyone who has or needs to move even thou they didn't have a appliance dolly they deducted it off the bill Not just anyone does that . I'm impressed..Happy customer.
MARY KEverything went very smoothly. Kendal Karen is very knowledgeable about the rental equipment. He was a pleasure to deal with.
Janet CFirst rental had transmission slipping, after leaving rental location we had to do uturn and return. 2nd rental had cracked windshield, which uhaul " knew about" per Karns. John did show us. Truck ran ok but play in steering.uhaul notorious for poor maintainence. do Better Uhaul. No excuse. Every time I ever rented a truck there were issues, sadly. Who needs that on moving day, really...
susan hThe weather was snow, wind and mixed rain at the time of return so was not able to comment. Will use again.
David PRadio did not work in truck
William BClean the. Snow. Off Ice. Lol.
Troy KMy only issue is not with the location, but UHaul overall. The app to drop the trailer after hours is horrible & did not work. No matter what we did we could not complete the return. We had to call the 800-number & they took note of the drop off time so we didn't get charged a fee (& I hope we didn't, waiting for the charge to hit my account since today is a bank holiday!)
Benjamin WVery good place with excellent help.
JEFFREY NThe owner of the store came and was weirdly watching us at 9 o'clock at night until we left. Super creepy.
Christian AThis is a message for corporate more than anyone I have rented 3 times from Uhaul this summer and twice I was disappointed. Twice i was told my reservation was all set and twice it was changed on me. Both costing me a significant amount of time and money. Whats the point of reserving an item if I can't get it at the location and time i want? I will be going with another provider next time.
Eric PCar hauler worked great. Hauled a wrangler with 33" tires, needed to use my own straps to tie it down, but I expected that. Overall it was good deal and I would rent one again in the future.
Sean SHuge puddle in muddy parking lot
Allison SVery helpful picking the equipment needed and making check out seamless. Merci
DENEAN EThey were very helpful in a stressful situation. The dispatch lady (not associated with Cuba) could have been more polite.
Heather MAlways something for improvement.
david pThe truck had it's ABS light, traction control light and uphill assist were all on..
Elizabeth SI ordered 2 dollys and when we got home and opened the truck they werent on there. I called them and they refunded it but I had a big move that day and couldnt drive 30 minutes to pick them up. It took us twice as long and i had to rent it an extra day. Im not happy at the fact i wasted even more money and the job still isnt done.
Leann LThe staff was more than kind and helpful the only problems came from the staff having some issues with the uhaul website
Laura FAlways professional, always accommodating.
Meredith HYou the best
jerry kThe employees there were very helpful, and very polite. They knew their stuff and were able to help us as this was our first time renting a U-Haul.
Kyle MNothing its already where you need it.
david cA+ OUTFIT WOULD RECOMEND T ANYONE
TIMOTHY DQuick and easy transaction. I was on my way in a heartbeat.
RICK HNot too much. I drove up from pa. To get the truck and take it one way back to pa. Everything went very smoothly, from the initial contact to the drop off. The weather was bad and that caused the parking lot to have muddy puddles in it, causing the cab interior to get muddy. I don't know how that could have been avoided given the unseasonal weather. There was nothing that would cause me to say anything negative about my experience. And absolutely I would recommend uhaul in general and Kendal Karn specifically. Thank you, Stephen
STEPHEN BAlways use Uhaul to move. Thank you.
Paula ZTo much paperwork
CARL HGreat service. very knowledgeable and helpful. I wish more businesses were like this location.
IAN CThe truck was covered in snow and ice. Not even a brush in the truck to help clear the snow. I sat in the truck until the ice was loose enough to be taken off with a sun shield I took out of the from window. They knew a couple of hours ahead of time I would be there to get the truck, plenty of time to make sure it was ready to go on the road.
Mark R